To Whom It May Concern,
Spirit Airlines is the farthest thing from an airline with decent rates which allows you to "pick and choose" what you want in order not to be charged airline fees that other airlines charge.
How does Spirit do this? By "nickle and diming" for every thing they can think of, as many ways possible.
I booked a round trip flight for my mother (through Orbitz) from Atlanta, Georgia to Kingston, Jamaica. Both flights - departing and returning - stopped in Florida.
Therefore, she took a total of four flights (two flights for departure and return for the destination(s)).
Well, we checked in only one baggage at the Atlanta airport - which I paid for (in person and with my credit card). So, upon her return, I contacted the Spirit Airlines call center to pay for the one baggage. Well, I was told by the call center that I would have to pay "two" baggage fees.
When I tried to explain over and over that I only paid one baggage fee for my mother's departure flight from Atlanta to Kingston (with one stop in Florida; hence two separate flights), the call center person told me that their systems only showed a checked bag from Florida to Kingston, and that I will have to pay two baggage fees upon my mother's return.
I tried explaining to the call center personnel that I had the credit card receipt to prove that I checked my mother's baggage from Atlanta, not Florida and they could care less. They just kept on repeating that I would have to pay two baggage fees upon my mother's return; and, they also told me to call Orbitz. Furthermore, when I requested to speak to a supervisor, I was put on hold for prolonged periods and/or the call was disconnected.
This is ridiculous, I was only charged one fee for the two flights that took my mother from Atlanta to Kingston. Why should I have to pay two baggage fees for her two flights returning from Kingston to Atlanta.
Furthermore, the call center didn't care to even have me send in the receipt showing I checked in my mother's baggage in Atlanta - they only cared about "what their systems showed".
I will never, ever use Spirit Airlines again. After you add up all the fees for this or that, you might as well book a flight with another airlines at full price. Worst, Spirit changes the rules without any avenue to address a customer's complaint - as they did to me.
Spirit Airlines first charged me one fee for two flights, destination to destination, - only to charge me two baggage fees for the two return flights, destination to destination.
I have been trying to cancel this subscription for several months. I have provided written, verbal notice and I still get notifications and the subscription renews soon.
On 12/13/2010 I called to Spirit Airlines to Book round trip tickets for myself and my companion Brenda Kirby from Detroit, to Los Angeles. The outbound flight was 706 and the inbound flight was 709. I made this call specifically to reserve "Big" seats on your airline round trip because of my size. I was trying to make it more comfortable for me and anyone who sat next to me on that long flight. I was aware of the approximate price of the regular seats, which could have been booked on-line. I was also aware that there would be an additional fee for the "Big". Finally I was aware that by calling your reservation office I would incur a reservation fee to confirm the reservation of these "Big" seats.
I talked to your representative Christopher ***** for about 34 minutes (he had difficulty speaking English). He put me on hold several times while finalizing the reservations. He confirmed that the additional cost for the "Big" seats of the round trip that was $198 above the regular seats for the two of us, plus taxes and fees.
I was charged $1120.80 (this included baggage charge). I found out that Mr. Allen had been a representative for bout a month when he made this reservation.
12/27/2010 When I tried to copy the boarding passes for the return flight I found out that we were not booked in the "Big", instead we were booked in the regular seats. When I called the 800 number I eventually talked to manager Michael *** who said I only paid for "Big" seats one way. He put me on hold for an extended period of time (40 minutes or so), and indicted he had listened to the conversation between Mr. ***** and myself.
He concluded that Mr. ***** had informed me that the $198 would only cover the "Big" seats one way. He told me if I wanted the Big seats, on the return flight, I would have to pay an additional $198. The $198 was paid reluctantly so I, and other passengers could get home comfortably.
As I said before, I knew there would be additional costs to book Big seats, I wanted to comfortable on the long ride, and I knew it would cost additional money to talk to the agent to book these seats. In light of all of this, why would Mr. *** conclude that I only wanted "Big" seats one way.
Why wouldn't Mr. *** suggest I pay this extra for these Big seats to increase his commission, and Spirits bottom line (a small amount in this case, but what other fees did he neglect to charge).
Mr. *** made a mistake and it cost me additional fees. Spirit your representative messed up.
You owe me an apology and a refund of the additional fees.
I talked to your representative Christopher ***** for about 34 minutes (he had difficulty speaking English). He put me on hold several times while finalizing the reservations. He confirmed that the additional cost for the "Big" seats of the round trip that was $198 above the regular seats for the two of us, plus taxes and fees.
I was charged $1120.80 (this included baggage charge). I found out that Mr. Allen had been a representative for bout a month when he made this reservation.
12/27/2010 When I tried to copy the boarding passes for the return flight I found out that we were not booked in the "Big", instead we were booked in the regular seats. When I called the 800 number I eventually talked to manager Michael *** who said I only paid for "Big" seats one way. He put me on hold for an extended period of time (40 minutes or so), and indicted he had listened to the conversation between Mr. ***** and myself.
He concluded that Mr. ***** had informed me that the $198 would only cover the "Big" seats one way. He told me if I wanted the Big seats, on the return flight, I would have to pay an additional $198. The $198 was paid reluctantly so I, and other passengers could get home comfortably.
As I said before, I knew there would be additional costs to book Big seats, I wanted to comfortable on the long ride, and I knew it would cost additional money to talk to the agent to book these seats. In light of all of this, why would Mr. *** conclude that I only wanted "Big" seats one way.
Why wouldn't Mr. *** suggest I pay this extra for these Big seats to increase his commission, and Spirits bottom line (a small amount in this case, but what other fees did he neglect to charge).
Mr. *** made a mistake and it cost me additional fees. Spirit your representative messed up.
You owe me an apology and a refund of the additional fees.
On 12/29/10 I checked my bank statement online and found out that these Sprit company had taken out $59.95 from account without even letting me know or asking for approval prior to this. Extremely upset about it, I contacted the 1800 number they had and had to speak to 4 different people and all they had to say to me was SORRy like if they were trained to say this to us "Their victims". All they told was to wait 4-6 weeks to see if they could check my original application which I do not recall clicking on this annually automatic renewal. As a customer, I know the customer is always right and whoever runs this department or company doesn't know or don't care. They just want their money.
I am writing this to advise people out there that if you going through the same situation, lets get together and do something about it becasue I just wonder how many people on a daily basis they do this to.
--------------------------------
to Robin of Brooklyn, NY October 28, 2010>>> if you read this lets do something talk to a lawyer or something. I cant let them keep my money for something I never even used.
But in the large print It also says "you can cancel at any time!" (but not with getting your money back). And in the meantime you will receive an average of one to two marketing emails from them per day.
Needless to say, most get filtered by spam or you just don't even open the emails. So upon my annual renewal date (of which I had no idea had approached) I saw a charge on my credit card bill for 59.99 from Spirit Airlines.
When I contacted Spirit (via email - because they do not publish a customer service phone number) to tell them how upset I was, they said sorry, all annual membership fees are non-refundable. I understand that they may be covered by the fact that this may have been in the fine print when I enrolled, but my complaint is the fact that I was not contacted in writing that I would be billed.
I ignore all emails from Spirit because I'm always so inundated with them, and did not see that one had mentioned my yearly renewal. It sure seems like a sneaky way of stealing innocent people's money. It's aggressive and bully-ish.
Furthermore, it makes me feel stuck. They say I can cancel at any time, but if I cancel now - I get nothing and they still get to keep my money.
Spirit Airlines offers a "9 Flight Club" claiming that you can take advantage of all these great deals all the time. When in fact, it's virtually impossible to find one of these flights actually available. To join the club you have to pay a 40 fee. In the small print somewhere after signing up for this online, it states that your membership is automatically renewed annually unless you cancel before it is reinstated.
But in the large print It also says "you can cancel at any time!" (but not with getting your money back). And in the meantime you will receive an average of one to two marketing emails from them per day.
Needless to say, most get filtered by spam or you just don't even open the emails. So upon my annual renewal date (of which I had no idea had approached) I saw a charge on my credit card bill for 59.99 from Spirit Airlines.
When I contacted Spirit (via email - because they do not publish a customer service phone number) to tell them how upset I was, they said sorry, all annual membership fees are non-refundable. I understand that they may be covered by the fact that this may have been in the fine print when I enrolled, but my complaint is the fact that I was not contacted in writing that I would be billed.
I ignore all emails from Spirit because I'm always so inundated with them, and did not see that one had mentioned my yearly renewal. It sure seems like a sneaky way of stealing innocent people's money. It's aggressive and bully-ish.
Furthermore, it makes me feel stuck. They say I can cancel at any time, but if I cancel now - I get nothing and they still get to keep my money.
I am writing this to advise people out there that if you going through the same situation, lets get together and do something about it becasue I just wonder how many people on a daily basis they do this to.
--------------------------------
to Robin of Brooklyn, NY October 28, 2010>>> if you read this lets do something talk to a lawyer or something. I cant let them keep my money for something I never even used.
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But in the large print It also says "you can cancel at any time!" (but not with getting your money back). And in the meantime you will receive an average of one to two marketing emails from them per day.
Needless to say, most get filtered by spam or you just don't even open the emails. So upon my annual renewal date (of which I had no idea had approached) I saw a charge on my credit card bill for 59.99 from Spirit Airlines.
When I contacted Spirit (via email - because they do not publish a customer service phone number) to tell them how upset I was, they said sorry, all annual membership fees are non-refundable. I understand that they may be covered by the fact that this may have been in the fine print when I enrolled, but my complaint is the fact that I was not contacted in writing that I would be billed.
I ignore all emails from Spirit because I'm always so inundated with them, and did not see that one had mentioned my yearly renewal. It sure seems like a sneaky way of stealing innocent people's money. It's aggressive and bully-ish.
Furthermore, it makes me feel stuck. They say I can cancel at any time, but if I cancel now - I get nothing and they still get to keep my money.
Spirit Airlines offers a "9 Flight Club" claiming that you can take advantage of all these great deals all the time. When in fact, it's virtually impossible to find one of these flights actually available. To join the club you have to pay a 40 fee. In the small print somewhere after signing up for this online, it states that your membership is automatically renewed annually unless you cancel before it is reinstated.
But in the large print It also says "you can cancel at any time!" (but not with getting your money back). And in the meantime you will receive an average of one to two marketing emails from them per day.
Needless to say, most get filtered by spam or you just don't even open the emails. So upon my annual renewal date (of which I had no idea had approached) I saw a charge on my credit card bill for 59.99 from Spirit Airlines.
When I contacted Spirit (via email - because they do not publish a customer service phone number) to tell them how upset I was, they said sorry, all annual membership fees are non-refundable. I understand that they may be covered by the fact that this may have been in the fine print when I enrolled, but my complaint is the fact that I was not contacted in writing that I would be billed.
I ignore all emails from Spirit because I'm always so inundated with them, and did not see that one had mentioned my yearly renewal. It sure seems like a sneaky way of stealing innocent people's money. It's aggressive and bully-ish.
Furthermore, it makes me feel stuck. They say I can cancel at any time, but if I cancel now - I get nothing and they still get to keep my money.
Did you know that Spirit Airlines baggage handlers and TSA employees have a license to steal from your baggage?I recently took a Spiritair flight from Atlantic City to Fort Myers Florida. In Florida I discovered, upon opening my bag when I got to my destination, that a Magellan GPS that I had for a present was missing from my bag. I figured that it had probably been stolen in AC, since my bag was in the AC airport for 2 hours, but only in the Ft. Myers airport for about 15 minutes, so I decided to report it when I returned to AC.
When I arrived back at the AC Airport 2 days later I asked a policeman who I should report a theft to. He informed me that I had to file with Spirit Airlines since they had checked the bag. When I went to the Spiritair representatative I was told that, sorry, I was out of luck claims must be made within 4 hours. However, if I wanted to claim it on my homeowners policy they would assist me.
Neither the police or the airline were even remotely interested in following this up as a theft. Apparently the Baggage handlers and inspectors are aware of this and have carte blanche to take whatever they want. How many people unpack within 4 hours of landing, and check every item in their suitcase? And if you do try to call the airline it is usually impossible to actually get through to a human.
I really did not have any hope that I was going to get my GPS back, or be compensated for it, but I couldn't believe that there wouldn't be someone wanting to see that thefts like this are stopped. There is not even a way that you could tell how rampant this is, as no one is keeping records!!
I would think that there is a relatively small number of people that would have handled my bag that morning, and that it would be a relatively short list of Spirit and TSA employees who could be identified as possible suspects. If this was done each time, I dont think it would take long to isolate the perpetrator.
Until someone decides to do something, dont pack anything that you dont want stolen when you check in for a SpiritAir flight!!
When I arrived back at the AC Airport 2 days later I asked a policeman who I should report a theft to. He informed me that I had to file with Spirit Airlines since they had checked the bag. When I went to the Spiritair representatative I was told that, sorry, I was out of luck claims must be made within 4 hours. However, if I wanted to claim it on my homeowners policy they would assist me.
Neither the police or the airline were even remotely interested in following this up as a theft. Apparently the Baggage handlers and inspectors are aware of this and have carte blanche to take whatever they want. How many people unpack within 4 hours of landing, and check every item in their suitcase? And if you do try to call the airline it is usually impossible to actually get through to a human.
I really did not have any hope that I was going to get my GPS back, or be compensated for it, but I couldn't believe that there wouldn't be someone wanting to see that thefts like this are stopped. There is not even a way that you could tell how rampant this is, as no one is keeping records!!
I would think that there is a relatively small number of people that would have handled my bag that morning, and that it would be a relatively short list of Spirit and TSA employees who could be identified as possible suspects. If this was done each time, I dont think it would take long to isolate the perpetrator.
Until someone decides to do something, dont pack anything that you dont want stolen when you check in for a SpiritAir flight!!
Nov 19 I booked my self on Spirit for a 4 days round trip to PR at a cost of $224. I was to depart Tampa FL at 8:26am Dec 3rd on flight 571 to Ft Lauderdale, then departing on flight 675 arriving in PR at 2:17 pm. Once the reservation was completed I printed it. in the evening of Dec 2nd I logged in to try to do on line check in and what a big surprise I had. I found that was now leaving Ft Lauderdale at 8:45pm arriving in PR at 12:15 am. I rechecked the schedule I had printed Nov 19 and found I had not made a mistake. I proceeded to call Spirit 800 number and spake to some lady I could hardly understand. Hung up and called and this time I had a better English speaking lady from India on the line.
After explaining the problem all I was told was that I had to pay $110.00 to change my flight to the original time. Frustrated I accepted thinking that once at the airport I could better explain the problem to a American Spirit employee. At the airport when finally I reached the counter I explained the problem.
As my name was brought up on the monitor the female employee informed that I also had been over charged, that instead of being charged the initial $224.00 + the $110.00 I was charged $512.00. The employee was very sympathetic and took some notes and informed me she was to report the anomaly once she finished with the flight boarding.
On Dec 6 when I returned and called spirit again I was back in India. I explained that I needed to talk to a Sprit manager state side not in India. After a long wait I was connected to a supervisor that explained that my complaint would be looked into.
Not satisfied I sent an email to Spirit. 12/13/10 I received an answer back from Jira 62683
Corporate Consumer Relations explaining that if from 5 to 7 business days he/she would be following up with me but so far I have nod heard from any one with Spirits. I have read with interest may other complaints similar to mine and fell I am stuck and lost my money with Spirits and I have no where to go to further make my rights stand.
Jose A *******
After explaining the problem all I was told was that I had to pay $110.00 to change my flight to the original time. Frustrated I accepted thinking that once at the airport I could better explain the problem to a American Spirit employee. At the airport when finally I reached the counter I explained the problem.
As my name was brought up on the monitor the female employee informed that I also had been over charged, that instead of being charged the initial $224.00 + the $110.00 I was charged $512.00. The employee was very sympathetic and took some notes and informed me she was to report the anomaly once she finished with the flight boarding.
On Dec 6 when I returned and called spirit again I was back in India. I explained that I needed to talk to a Sprit manager state side not in India. After a long wait I was connected to a supervisor that explained that my complaint would be looked into.
Not satisfied I sent an email to Spirit. 12/13/10 I received an answer back from Jira 62683
Corporate Consumer Relations explaining that if from 5 to 7 business days he/she would be following up with me but so far I have nod heard from any one with Spirits. I have read with interest may other complaints similar to mine and fell I am stuck and lost my money with Spirits and I have no where to go to further make my rights stand.
Jose A *******
Worse flight ever. Never fly with SPIRIT and never connect in Ft. Lauderdale.
We had our flight from LGA at 10:50 am to Ft. Lauderdale and connection flight to Cancun. When we came to LGA the boarding was on time but then we waited for 2 hours in the plane till departure. Obviously we missed our flight form Ft. Lauderdale.
The SPIRIT gave us next day flight at 10:50 am to Cancun which was also delayed for 2 hours. They didnt provide us with no hotel no food we had to spend 20 hours in airport my 3 years daughter was very tired. We lost one night at the resort that we paid in advance. Also they close the terminal at night between 12-4 am and kick you out so you have to do all the security check again.
On the way back again with SPIRIT the flight was delayed in Cancun for 2 hours when we came to Ft. Lauderdale. We had to go thru immigration and custom then take our luggage then check in our luggage then go thru security again. In order to board we had only 40 minutes, because the connection flight to LGA was also delayed we had a chance to catch a flight, but not with SPIRIT.
After all huge lines in immigration and customs no one gave a **** that we had connection flight and a small child 3 years old. When I tried to ask a SPIRIT employee at check in to assist us she moved her shoulder like I'm bugging her and move on her way. We had to wait in the line and when it became our turn it took to employee 30 minute to process 2 bags because she didn't spoke good English, wasn't familiar with computer, it took her 3 minutes to press one button , and was confused. I noticed that in Cancun, Mexico airport the employees actually work, polite, friendly and speak better English then in Ft. Lauderdale.
Everything in Cancun was faster 10 times and they treated you with respect and as human being not like in Ft. Lauderdale they treated you like trash. When finally we checked in our luggage and had to go thru TSA check when I asked the guy please can you let us go without waiting in the line he said follow the procedure and turn his head. So obviously we missed our connection again and had to aspen the night again in airport.
The SPIRIT customer service and their manager rude and not cooperative, I been asking for a supervisor his name is Isaac Paiz and been told he is dealing with medical emergency which was lie. Because when we been running to our gate and came there on the screen it was still saying that our plane boarding the guy there told me the plane is left go to customer service and the guy that told me this was actually the supervisor I found out it later he just didn't want to speak with us.
I had to go look for supervisor wandering in terminal asking if someone saw SPRIT supervisor and finally somebody pointed me to this guy. As usual they didn't provide us with hotel and food. when I tried to ask him why nobody from SPIRIT assisted as so we not miss our connections and why his workers are so unprofessional and rude he was smirking at me and giving me some bs details and rules.
SPIRIT treat people like dirt they made my daughter 3 years old to suffer. Also I noticed in Ft. Lauderdale. All the SPIRIT flight always been delayed the TSA worker made old women on wheelchair stand up to the screening and it's not like she was suspicious this worker was choosing on her own who will go to the screener and in about 150 people she was choosing only particular people that didn't looked like her. When they saying that LGA is the worst airport, do not believe them the Ft. Lauderdale Airport is the worst and the people who work there.
Why in Cancun airport the restrooms are clean the terminal clean, workers nice speak better English and actually doing their job and not in Ft. Lauderdale.
We had our flight from LGA at 10:50 am to Ft. Lauderdale and connection flight to Cancun. When we came to LGA the boarding was on time but then we waited for 2 hours in the plane till departure. Obviously we missed our flight form Ft. Lauderdale.
The SPIRIT gave us next day flight at 10:50 am to Cancun which was also delayed for 2 hours. They didnt provide us with no hotel no food we had to spend 20 hours in airport my 3 years daughter was very tired. We lost one night at the resort that we paid in advance. Also they close the terminal at night between 12-4 am and kick you out so you have to do all the security check again.
On the way back again with SPIRIT the flight was delayed in Cancun for 2 hours when we came to Ft. Lauderdale. We had to go thru immigration and custom then take our luggage then check in our luggage then go thru security again. In order to board we had only 40 minutes, because the connection flight to LGA was also delayed we had a chance to catch a flight, but not with SPIRIT.
After all huge lines in immigration and customs no one gave a **** that we had connection flight and a small child 3 years old. When I tried to ask a SPIRIT employee at check in to assist us she moved her shoulder like I'm bugging her and move on her way. We had to wait in the line and when it became our turn it took to employee 30 minute to process 2 bags because she didn't spoke good English, wasn't familiar with computer, it took her 3 minutes to press one button , and was confused. I noticed that in Cancun, Mexico airport the employees actually work, polite, friendly and speak better English then in Ft. Lauderdale.
Everything in Cancun was faster 10 times and they treated you with respect and as human being not like in Ft. Lauderdale they treated you like trash. When finally we checked in our luggage and had to go thru TSA check when I asked the guy please can you let us go without waiting in the line he said follow the procedure and turn his head. So obviously we missed our connection again and had to aspen the night again in airport.
The SPIRIT customer service and their manager rude and not cooperative, I been asking for a supervisor his name is Isaac Paiz and been told he is dealing with medical emergency which was lie. Because when we been running to our gate and came there on the screen it was still saying that our plane boarding the guy there told me the plane is left go to customer service and the guy that told me this was actually the supervisor I found out it later he just didn't want to speak with us.
I had to go look for supervisor wandering in terminal asking if someone saw SPRIT supervisor and finally somebody pointed me to this guy. As usual they didn't provide us with hotel and food. when I tried to ask him why nobody from SPIRIT assisted as so we not miss our connections and why his workers are so unprofessional and rude he was smirking at me and giving me some bs details and rules.
SPIRIT treat people like dirt they made my daughter 3 years old to suffer. Also I noticed in Ft. Lauderdale. All the SPIRIT flight always been delayed the TSA worker made old women on wheelchair stand up to the screening and it's not like she was suspicious this worker was choosing on her own who will go to the screener and in about 150 people she was choosing only particular people that didn't looked like her. When they saying that LGA is the worst airport, do not believe them the Ft. Lauderdale Airport is the worst and the people who work there.
Why in Cancun airport the restrooms are clean the terminal clean, workers nice speak better English and actually doing their job and not in Ft. Lauderdale.
Dear Kathleen **********,Thank you for contacting Spirit Airlines regarding your reservation. Our records indicate that your booking was secured online, via our web site, www.spiritair.com.
Because Spirit Airlines is a web-based, customer-driven airline, our passengers must fill every field in order to complete a transaction. In order for a booking to be confirmed, it requires your contact and billing information. This includes not only your personal information but your private credit card specifics; including the account number as well as the expiration date and security code. You, the customer, must consciously authorize this payment in order for the reservation to be confirmed. Online bookings are not created by the airline, they are created by the passengers.
While I certainly understand your error and we wouldn't want to lose your business, our policies are quite clear and holding to them is one of the reasons that we can keep our fares as low as possible.
We appreciate your business and strive to provide the best customer service possible coupled with the lowest fare to offer you the perfect choice of Airline. I apologize if this causes any inconvenience to you, however, I cannot honor your request for a refund.
Reservations may be cancelled or modified at least 24 hours or more prior to the scheduled departure date. When a cancellation occurs, a credit voucher (credit shell) will be issued for future use. The credit issued can be applied toward a future booking, but all travel must be booked and completed within one (1) year from the original booking/purchase date. When booking the new reservation, there will be a service fee of $100 if done online or $110 through our reservations call center.
Remember, your ticket is non-transferable and it is non-refundable, if you fail to cancel your flight within 24 hours, you are considered a NO SHOW and your entire reservation is cancelled and deemed void. All unused portions of your travel, that have not been cancelled online or through the call center are forfeited permanently.
Thank you for contacting Spirit Airlines.
Sincerely,
Jira *****
Corporate Consumer Relations
Spirit Airlines Inc
Customer By Web Form (Kathleen M ***********) 12/11/2010 02:17 PM
I made a error and put my name on a trip I bought for my daughter for Christmas I made another reservation for my daughter . I would like my money not a credit.
If I don't get money back instead of credit I will not do business with you
again
Kathleen M ***********
Because Spirit Airlines is a web-based, customer-driven airline, our passengers must fill every field in order to complete a transaction. In order for a booking to be confirmed, it requires your contact and billing information. This includes not only your personal information but your private credit card specifics; including the account number as well as the expiration date and security code. You, the customer, must consciously authorize this payment in order for the reservation to be confirmed. Online bookings are not created by the airline, they are created by the passengers.
While I certainly understand your error and we wouldn't want to lose your business, our policies are quite clear and holding to them is one of the reasons that we can keep our fares as low as possible.
We appreciate your business and strive to provide the best customer service possible coupled with the lowest fare to offer you the perfect choice of Airline. I apologize if this causes any inconvenience to you, however, I cannot honor your request for a refund.
Reservations may be cancelled or modified at least 24 hours or more prior to the scheduled departure date. When a cancellation occurs, a credit voucher (credit shell) will be issued for future use. The credit issued can be applied toward a future booking, but all travel must be booked and completed within one (1) year from the original booking/purchase date. When booking the new reservation, there will be a service fee of $100 if done online or $110 through our reservations call center.
Remember, your ticket is non-transferable and it is non-refundable, if you fail to cancel your flight within 24 hours, you are considered a NO SHOW and your entire reservation is cancelled and deemed void. All unused portions of your travel, that have not been cancelled online or through the call center are forfeited permanently.
Thank you for contacting Spirit Airlines.
Sincerely,
Jira *****
Corporate Consumer Relations
Spirit Airlines Inc
Customer By Web Form (Kathleen M ***********) 12/11/2010 02:17 PM
I made a error and put my name on a trip I bought for my daughter for Christmas I made another reservation for my daughter . I would like my money not a credit.
If I don't get money back instead of credit I will not do business with you
again
Kathleen M ***********
In searching for the best prices in airline tickets, I used Onetravel.net which compiles a list of all airlines and the best rates available. I am in the hospitality industry and understand the concept. We were going to a resort in Jamaica for our daughters wedding on Dec. 11th. Our flight was Dec 9th - 13th. I purchased the tickets online with a direct flight from Chicago to Jamaica and was happy with the purchase. A few months before our trip, we get an email from onetravel that spirit air had to change our itineray. So now we had one stop. Did not seem like much of an issue. On to the trip.......We drove to Chicago and had the hotel shuttle take us to the airport. We checked into spirit checkin, and the customer service was mediocure? We get to our connection in Ft. Lauderdale and had a short layover, then we get boarded, (which they do by zone)
The problem there was you could hardly understand the announcer over the speaker, it was like Charlie Browns teacher...wah wah wah. We get boarded and seated, and this plane has NO LEG ROOM, and when I say no leg room, I am talking you can hardly bend over to put your things under the seat due to you would hit your head.
We sit on the tarmac for about 25 minutes, then they tell us they have a engine that won't start (which happens, and that was understandable) but the flight attendants are rude!
I would rather have the issue before we get into the air. So they have us get off the plane, we have to go to another gate and check back in. We finally make it to Jamaica and we all had a wonderful time at Couples Tower Isle Resort! Great experience! Then the big let down again.....back home to the airport where the check in attendants made no eye contact, were extremely rude and treated you like you were herded cattle! We go thru customs, etc...finally get on our flight back to Ft. Lauderdale and have to wait again on the tarmac for around 30 minutes, which of course concerns those who have a short layover which was us.
During the flight, mind you, you can't even get a cup of water, everthing is by credit card purchase ONLY>>>NO CASH. So if you need water, you have to have a credit card and pay $3.00 for a bottle. Then at least 3 times during the flight the pilot was announcing and trying to sell their airline credit card and offering extra points for this. At this time, I am understanding why they are doing this, as this is the only way they can get customers to come back.
This entire trip, every person we came in contact with said they will never fly spirit airlines again. So we finally land in Ft. Lauderdale and the usual happens where the seat belts come off and everyone stands up to depart the plane. In the middle of this mess, the flight attendant, whose every annoucement was contridicting herself and had the entire flight confused.
They start stating that those going to Chicago, will need to hurry and fill out the custom form (which they could have had on the plane for all of us) then go to baggage claim and take our luggage back thru customs, and go back thru security and come back to the same plane. All that is understandable, as it is the law, but to tell us we need to hurry up, in the middle of all of us standing, and trying to get those who were going to Chicago off the plane first, was a total joke! Total mess.
Then I get selected to go thru the special security which held us up another 15 minutes or so, as they are calling our names over the intercom! I can't stop them in the middle of a security check, so I tell my husband to run down there and tell them, I have been detained in security, out of my control! I finally get my things running to the gate and get on board and they gave our seats to someone else!! We wanted to sit together to discuss the wedding and reception we were going to have back home.
We paid for seats together, and that is what we should have received! I then find out that the couple next to me was detained the day before, and had to purchase seats on our flight, even though her flight was detained due to weather? This by far out of all the traveling I have done was the worst experience ever! This airlines is not accommodating at all, and I feel that those who had to fly to Chicago and were rushed like herded cattle should receive compensation, and not their points but a refund.
This caused a lot of stress for a lot of people, and the fact that their airlines staff is rude makes the entire experience horrible.There were things obviously out of some of control, and this airlines needs some serious training.
The problem there was you could hardly understand the announcer over the speaker, it was like Charlie Browns teacher...wah wah wah. We get boarded and seated, and this plane has NO LEG ROOM, and when I say no leg room, I am talking you can hardly bend over to put your things under the seat due to you would hit your head.
We sit on the tarmac for about 25 minutes, then they tell us they have a engine that won't start (which happens, and that was understandable) but the flight attendants are rude!
I would rather have the issue before we get into the air. So they have us get off the plane, we have to go to another gate and check back in. We finally make it to Jamaica and we all had a wonderful time at Couples Tower Isle Resort! Great experience! Then the big let down again.....back home to the airport where the check in attendants made no eye contact, were extremely rude and treated you like you were herded cattle! We go thru customs, etc...finally get on our flight back to Ft. Lauderdale and have to wait again on the tarmac for around 30 minutes, which of course concerns those who have a short layover which was us.
During the flight, mind you, you can't even get a cup of water, everthing is by credit card purchase ONLY>>>NO CASH. So if you need water, you have to have a credit card and pay $3.00 for a bottle. Then at least 3 times during the flight the pilot was announcing and trying to sell their airline credit card and offering extra points for this. At this time, I am understanding why they are doing this, as this is the only way they can get customers to come back.
This entire trip, every person we came in contact with said they will never fly spirit airlines again. So we finally land in Ft. Lauderdale and the usual happens where the seat belts come off and everyone stands up to depart the plane. In the middle of this mess, the flight attendant, whose every annoucement was contridicting herself and had the entire flight confused.
They start stating that those going to Chicago, will need to hurry and fill out the custom form (which they could have had on the plane for all of us) then go to baggage claim and take our luggage back thru customs, and go back thru security and come back to the same plane. All that is understandable, as it is the law, but to tell us we need to hurry up, in the middle of all of us standing, and trying to get those who were going to Chicago off the plane first, was a total joke! Total mess.
Then I get selected to go thru the special security which held us up another 15 minutes or so, as they are calling our names over the intercom! I can't stop them in the middle of a security check, so I tell my husband to run down there and tell them, I have been detained in security, out of my control! I finally get my things running to the gate and get on board and they gave our seats to someone else!! We wanted to sit together to discuss the wedding and reception we were going to have back home.
We paid for seats together, and that is what we should have received! I then find out that the couple next to me was detained the day before, and had to purchase seats on our flight, even though her flight was detained due to weather? This by far out of all the traveling I have done was the worst experience ever! This airlines is not accommodating at all, and I feel that those who had to fly to Chicago and were rushed like herded cattle should receive compensation, and not their points but a refund.
This caused a lot of stress for a lot of people, and the fact that their airlines staff is rude makes the entire experience horrible.There were things obviously out of some of control, and this airlines needs some serious training.
My family and I have been using this carrier for many years. We arrived at the airport on Thursday October 28, 2010. Sprit airlines only had two ticket agents working behind the counter and the lines were at the point of reaching the exit doors. After standing on the line for 10 minutes, I instructed Henry JR to stay on line and I proceeded to the self services machines to retrieve his ticket and assigned his seat.One of the two Agents started asking if anyone is going to Myrtle Beach several people hands were raised including Henry JR and myself. We were next in line and the other agent by the name of Anthony totally ignored us and his co-worker tried to get his attention but to no prevail did he look acknowledged us. Therefore, more time was wasted and he decided not to take the Myrtle Beach people and take the people from the other line who was on a different flight and who had more time.
We proceeded to the second agent and with all documentation The ticket agent slammed the paper work on the counter for me to fill out, made a phone call to the plane, and came back and told me it was too late for the flight. Mind you other people were in front of us and behind us (WITH LUGGAGES) going on the same flight the ticket agent appeared to be were able to get on the flight with no problem. If the ticket agent would have look and didnt felt overwhelmed, she would have noticed all of the documentations were completed. I asked who was the supervisor and she pointed him out.
Due to Prior knowledge and Experience we walked off the lines it was 8: 10 am and proceeded to Security, showed his Identification, the ticket and the UNACCOMANIED MINOR was able to board a flight.
I communicated with Henry via text for a good 30minutes making sure he was ok and waited until the plane took off. As I proceeded to the Spirit airlines counter back to the same ticket agent and asked to speak to a supervisor. They sent over an assistance supervisor. The supervisor was standing in the back on the cell phone and observing my situation (Keep in mind
your lines are still long for the next flight). The assistance supervisor was unable to help me; unable to answer any of my questions, could not believe he was able to get on the flight. After she called the plane and verified that he was on that flight the tickets attendants were concern with was covering this up. After 10 minutes She left me standing at the counter with no intentions of retuning to address my situation. Therefore, I am making you aware of how we were treated, how understaffed this airline company is, how this airlines does not follow there own protocols, and with your the unprofessional your staff members are.
Thankyou,
We proceeded to the second agent and with all documentation The ticket agent slammed the paper work on the counter for me to fill out, made a phone call to the plane, and came back and told me it was too late for the flight. Mind you other people were in front of us and behind us (WITH LUGGAGES) going on the same flight the ticket agent appeared to be were able to get on the flight with no problem. If the ticket agent would have look and didnt felt overwhelmed, she would have noticed all of the documentations were completed. I asked who was the supervisor and she pointed him out.
Due to Prior knowledge and Experience we walked off the lines it was 8: 10 am and proceeded to Security, showed his Identification, the ticket and the UNACCOMANIED MINOR was able to board a flight.
I communicated with Henry via text for a good 30minutes making sure he was ok and waited until the plane took off. As I proceeded to the Spirit airlines counter back to the same ticket agent and asked to speak to a supervisor. They sent over an assistance supervisor. The supervisor was standing in the back on the cell phone and observing my situation (Keep in mind
your lines are still long for the next flight). The assistance supervisor was unable to help me; unable to answer any of my questions, could not believe he was able to get on the flight. After she called the plane and verified that he was on that flight the tickets attendants were concern with was covering this up. After 10 minutes She left me standing at the counter with no intentions of retuning to address my situation. Therefore, I am making you aware of how we were treated, how understaffed this airline company is, how this airlines does not follow there own protocols, and with your the unprofessional your staff members are.
Thankyou,
On Dec 1st my family and I were watching or fight status flying from Myrtle beach to new York. A trip we had planned for a year.The flight was delayed for 2 hours. Fine. We arrived at our flight and was told that it had been canceled. That's it. No one offered any help..not even acting like they were concerned. The weather was the reason the flight was canceled. Understandable. What was not understandable was the fact that the only other flight that was offered to us was 3 days later. Our trip was only 4 days. This airline flies daily out of Myrtle but they were "full". "We can't do anything about the weather...we will give you your money back and you can see if anybody else has any flights. I
was amazed at the non chalant attitude by all the
staff.
I am sure nothing will be done but I do know that I will never use them again. I am confident that we are not the only ones they have this policy with and that eventually it will catch up to them. You know what they say karma is *******.
was amazed at the non chalant attitude by all the
staff.
I am sure nothing will be done but I do know that I will never use them again. I am confident that we are not the only ones they have this policy with and that eventually it will catch up to them. You know what they say karma is *******.
The unnecessary way they lower
prices on flights after you go out of your way to make sure you book in advance. Then 2 weeks before the flight the price in down by 150%.
Uncalled for, unnecessary and rude to people who try to do things the right way.
prices on flights after you go out of your way to make sure you book in advance. Then 2 weeks before the flight the price in down by 150%.
Uncalled for, unnecessary and rude to people who try to do things the right way.
Spirit Airlines debited my bank account twice. I told the employee when it happened and she told me hat it was that hey submitted it for approval twice and the debit had not been executed twice. This was not correct, my account was actually debited twice. I contacted them and was told that the refund would take 10 days. I called 12 days later and they want me to wait 10 more BUSINESS days.
This is not acceptable.
This is not acceptable.
Everyone, if you decide to fly on Spirit Airlines PLEASE double and triple check your flight itinerary immediately after booking, right there on the computer screen, PLUS check your confirmation e-mail as soon as you receive it to be sure Spirit computers did not change your flight times!!!!! Do not get cheated like we did!!We went onto the Spirit airlines website to book a flight from Las Vegas to Ft. Lauderdale. When selecting our flight time, and prior to Spirit running our credit card, we selected a 4:30 PM departure. Just before completing the booking, we verified our flight time, and went ahead and booked the travel. After we received our confirmation, we failed to check it again, just made the assumption that what we verified previously was correct. As we are checking our confirmation, we noticed that we are now booked onto the 11:30 PM departure, an overnight flight.
I called customer service and explained that there was a mistake, but was told the same thing as everyone else; it would be a $110 per passenger change fee, plus a $79 fee for the increased cost of the flight. The customer service rep was apologetic, but could do nothing to help us. He said that if we had noticed the problem within 24 hours of making the reservation, he could have changed it. There is now nothing we can do. I don't know how the computer made the change.
Maybe it is programmed into the logic to change flight times to the least expensive flight, thereby allowing tickets to remain for the more expensive flight times. Then passengers are responsible for checking their itinerary, and if they don't, tough for them. We have seen this basic complaint from many people on this website, we only wish we had come to this website first, prior to booking on Spirit.
First time on Spirit, and it will be the last time!!!!
I called customer service and explained that there was a mistake, but was told the same thing as everyone else; it would be a $110 per passenger change fee, plus a $79 fee for the increased cost of the flight. The customer service rep was apologetic, but could do nothing to help us. He said that if we had noticed the problem within 24 hours of making the reservation, he could have changed it. There is now nothing we can do. I don't know how the computer made the change.
Maybe it is programmed into the logic to change flight times to the least expensive flight, thereby allowing tickets to remain for the more expensive flight times. Then passengers are responsible for checking their itinerary, and if they don't, tough for them. We have seen this basic complaint from many people on this website, we only wish we had come to this website first, prior to booking on Spirit.
First time on Spirit, and it will be the last time!!!!
Incident on 11/18/2010 I was alerted to reasonable airfare through Travelzoo from Boston to Montego Bay, Jamaica. I joined the club" for $59.99 which was the only way of getting the discounted tickets and booked flights for myself, my son and his fiancee. They plan to wed there. Today I received 12 back-to-back emails from Spirit completely changing the itinerary. Instead of leaving at 10:45 am it was bumped back to 5:37 am. Naturally the arrival time would be earlier but major and costly inconvenience as it would require all of us to stay up the night and make other ground arrangements to get to Boston that early in the am at far greater expense.
The worst change, however, was totally ignoring our return date and arbitrarily/unilaterally making it a day later with a 5 hour layover in Ft. Lauderdale. This was completely unacceptable as we have employment commitments. I was on the telephone in a holding pattern for over an hour getting the run around about a mechanical issue (someone has telepathy as the flight was not until February) and alternately flights were cancelled. Note I only booked these flights 2 weeks prior so one would think the airline would know if the flights were not going to be available both internationally and domestically.
Of course I could reach no one stateside at all. I spoke with two very patient individuals in India who were obviously working from a script.
India: "No I can only credit you for another flight.
Me: Well, no, I will never fly your airline again so that really will not do any good."
India: "That is the best I can do."
Me: "Let me speak with someone in the US."
India: "We cannot do that, there is no one there to speak with."
Me: "Let me speak with your supervisor."
India: "Very well I will check on you every 2 minutes to see you do not get disconnected."
Me: "Very well."
So after several 2 minute check ins I finally spoke with the supervisor. He acknowledged the entire flight was canceled so everyone booked had to be re-routed. Same on the return. Claimed there were no other flights. There may not have been at the discounted price but online, there were other flights still listed. When I pointed that out he agreed to credit my card back for the entire amount. Then I demanded the return of the $59.99 special $9 fare club. That was located in another department (still there in India).
Finally transferred and told it was non-refundable. Got it at least cancelled but will have to try to go through my state's consumer protection authority. Now, during the limited actual discussions, I could hear in the background other phone answerers having a good old time talking, laughing and generally cutting up.
I received the required "I'm so sorry." but clearly they were not feeling my pain nor my anger. Had this occurred closer to the actual wedding date, it might have been irreparable. I turned around and booked on my standby, the more reliable US Air, but at an additional $500.00+. I spent 1 hr., 21 minutes and 37 secs. on the telephone waiting for service with possibly 7 minutes of all that time in a primarily one way discussion.
I will never fly Spirit and I strongly advise others to avoid it at all cost. Do not join the club. As far as I'm concerned this was no more than a bait and switch.
The worst change, however, was totally ignoring our return date and arbitrarily/unilaterally making it a day later with a 5 hour layover in Ft. Lauderdale. This was completely unacceptable as we have employment commitments. I was on the telephone in a holding pattern for over an hour getting the run around about a mechanical issue (someone has telepathy as the flight was not until February) and alternately flights were cancelled. Note I only booked these flights 2 weeks prior so one would think the airline would know if the flights were not going to be available both internationally and domestically.
Of course I could reach no one stateside at all. I spoke with two very patient individuals in India who were obviously working from a script.
India: "No I can only credit you for another flight.
Me: Well, no, I will never fly your airline again so that really will not do any good."
India: "That is the best I can do."
Me: "Let me speak with someone in the US."
India: "We cannot do that, there is no one there to speak with."
Me: "Let me speak with your supervisor."
India: "Very well I will check on you every 2 minutes to see you do not get disconnected."
Me: "Very well."
So after several 2 minute check ins I finally spoke with the supervisor. He acknowledged the entire flight was canceled so everyone booked had to be re-routed. Same on the return. Claimed there were no other flights. There may not have been at the discounted price but online, there were other flights still listed. When I pointed that out he agreed to credit my card back for the entire amount. Then I demanded the return of the $59.99 special $9 fare club. That was located in another department (still there in India).
Finally transferred and told it was non-refundable. Got it at least cancelled but will have to try to go through my state's consumer protection authority. Now, during the limited actual discussions, I could hear in the background other phone answerers having a good old time talking, laughing and generally cutting up.
I received the required "I'm so sorry." but clearly they were not feeling my pain nor my anger. Had this occurred closer to the actual wedding date, it might have been irreparable. I turned around and booked on my standby, the more reliable US Air, but at an additional $500.00+. I spent 1 hr., 21 minutes and 37 secs. on the telephone waiting for service with possibly 7 minutes of all that time in a primarily one way discussion.
I will never fly Spirit and I strongly advise others to avoid it at all cost. Do not join the club. As far as I'm concerned this was no more than a bait and switch.
I was alerted to reasonable airfare through Travelzoo from Boston to Montego Bay, Jamaica. I joined the "club" for $59.99 which was the only way of getting the discounted tickets and booked flights for myself, my son and his fiancee. They plan to wed there. Today I received 12 back-to-back emails from Spirit completely changing the itinerary. Instead of leaving at 10:45 am it was bumped back to 5:37 am. Naturally the arrival time would be earlier but major and costly inconvenience as it would require all of us to stay up the night and make other ground arrangements to get to Boston that early in the am at far greater expense. The worst change, however, was totally ignoring our return date and arbitrarily/unilaterally making it a day later with a 5 hour layover in Ft. Lauderdale. This was completely unacceptable as we have employment commitments. I was on the telephone in a holding pattern for over an hour getting the run around about a mechanical issue (someone has telepathy as the flight was not until February) and alternately flights were cancelled. Note I only booked these flights 2 weeks prior so one would think the airline would know if the flights were not going to be available both internationally and domestically.
Of course I could reach no one stateside at all. I spoke with two very patient individuals in India who were obviously working from a script. India: "No I can only credit you for another flight."
Me: "Well, no, I will never fly your airline again so that really will not do any good."
India: "That is the best I can do."
Me: "Let me speak with someone in the US."
India: "We cannot do that, there is no one there to speak with."
Me: "Let me speak with your supervisor."
India: "Very well I will check on you every 2 minutes to see you do not get disconnected."
Me: "Very well."
So after several 2 minute check ins I finally spoke with the supervisor. He acknowledged the entire flight was canceled so everyone booked had to be re-routed. Same on the return. Claimed there were no other flights. There may not have been at the discounted price but online, there were other flights still listed. When I pointed that out he agreed to credit my card back for the entire amount. Then I demanded the return of the $59.99 special $9 fare club.
That was located in another department (still there in India). Finally transferred and told it was non-refundable. Got it at least cancelled but will have to try to go through my state's consumer protection authority. Now, during the limited actual discussions, I could hear in the background other phone answerers having a good old time talking, laughing and generally cutting up. I received the required "I'm so sorry." but clearly they were not feeling my pain nor my anger. Had this occurred closer to the actual wedding date, it might have been irreparable.
I turned around and booked on my standby, the more reliable US Air, but at an additional $500.00+. I spent 1 hr., 21 minutes and 37 secs. on the telephone waiting for service with possibly 7 minutes of all that time in a primarily one way discussion. I will never fly Spirit and I strongly advise others to avoid it at all cost.
Do not join the club. As far as I'm concerned this was no more than a bait and switch.
Of course I could reach no one stateside at all. I spoke with two very patient individuals in India who were obviously working from a script. India: "No I can only credit you for another flight."
Me: "Well, no, I will never fly your airline again so that really will not do any good."
India: "That is the best I can do."
Me: "Let me speak with someone in the US."
India: "We cannot do that, there is no one there to speak with."
Me: "Let me speak with your supervisor."
India: "Very well I will check on you every 2 minutes to see you do not get disconnected."
Me: "Very well."
So after several 2 minute check ins I finally spoke with the supervisor. He acknowledged the entire flight was canceled so everyone booked had to be re-routed. Same on the return. Claimed there were no other flights. There may not have been at the discounted price but online, there were other flights still listed. When I pointed that out he agreed to credit my card back for the entire amount. Then I demanded the return of the $59.99 special $9 fare club.
That was located in another department (still there in India). Finally transferred and told it was non-refundable. Got it at least cancelled but will have to try to go through my state's consumer protection authority. Now, during the limited actual discussions, I could hear in the background other phone answerers having a good old time talking, laughing and generally cutting up. I received the required "I'm so sorry." but clearly they were not feeling my pain nor my anger. Had this occurred closer to the actual wedding date, it might have been irreparable.
I turned around and booked on my standby, the more reliable US Air, but at an additional $500.00+. I spent 1 hr., 21 minutes and 37 secs. on the telephone waiting for service with possibly 7 minutes of all that time in a primarily one way discussion. I will never fly Spirit and I strongly advise others to avoid it at all cost.
Do not join the club. As far as I'm concerned this was no more than a bait and switch.
My credit card got charged twice within a five day interval by Spirit Airlines. I called the 800 number and was told by Jose the supervisor that I was not charged "one extra penny". I explained to him that I was looking at my account and it was charged twice. He then said I would have to talk to my credit people. I explained to him that they said it was Spirit who had charged me. Jose had very limited English and kept repeating himself as if speaking from a script. I asked if I could speak with someone that I could understand and that could tell me how to resolve my problem. He said there was no one. I had to look up the main office number myself. He said he did not have it. Here's to you Spirit Air, the worst telephone customer service ever, award.
Horrible company.
Horrible company.
On 08/31/10 I joined the $9 Club from Spirit Airlines, Account # **************. It cost me $ 39.95 At the day of my travel, in the Spirit gate, salesmen OFFERED me the "Free Spirit" credit card, with automatic earn of 15,000 miles, after your First dollar you spend with this credit card. "Enough to make 3 free roundtrip flights"; and also OFFERED the reinbursement of the $39.95 that I already paid for the $9 Club memebership.
Days after they approved my credit card request, I did the first transaction with that credit card, and then never I have received the 15,000 miles. I call the credit card operator, they say I am not going to receive the 15,000 miles, and not receive any reimbursement for the $39.95,
I try to contact Spirit,Is to hard, even at their website you will not find a contact tab, it was already removed, if you call them,you find an automated system, always refusing to speak with somebody, so is waste your time, I am feeling cheeted.
I need to receive what they offered me without fights.
Days after they approved my credit card request, I did the first transaction with that credit card, and then never I have received the 15,000 miles. I call the credit card operator, they say I am not going to receive the 15,000 miles, and not receive any reimbursement for the $39.95,
I try to contact Spirit,Is to hard, even at their website you will not find a contact tab, it was already removed, if you call them,you find an automated system, always refusing to speak with somebody, so is waste your time, I am feeling cheeted.
I need to receive what they offered me without fights.
Customer Service Spirit Airlines
Miramar, Florida
Sir/Madam -
I recently used your airline to go from NY to Myrtle Beach and back. I purchased two round-trip tickets via Travelocity. Not cheap but not too bad. 214 each way times two plus other taxes and fees. $470 total for two.
When I checked in the morning of the flight from home I was surprised to see a message about "buying seats" and read further, finding out that without paying more for selecting seats they would be chosen "at random" when my partner and I checked in. Ok, I thought, I realize the economy of air travel is tough these days. I'll pay $18 each, each way, to choose seats together and be sure to get an aisle for one of us. The implication too from the website was that paying more for seats further forward on the plane allowed more leg room too. I chose seats, paid $72, and printed boarding passes.
At the airport, having boarding passes and just a rolling carry-on each, we bypassed the check-in step and went to the gate. There of course we found out that we would be paying $45 each to carry on those rolling carry-ons. We further learned that if we had bought the right to carry on those bags minutes before from the counter outside security we would have saved $15 each. Of course we did that on our return, paying $25 each for the privilege of checking our carry-ons and having to wait at the carousel. We further learned that if we had purchase $50 seats the carry-on baggage charge would be waived.
Its been a long time since I felt so abused, taken-advantage of, and ripped off at every turn of a simple transaction like boarding an airplane.
My trip cost me an additional $212 for the STANDARD AND USUAL CONDITION OF CHOOSING SEATS TOGETHER AND CARRYING ON ONE ROLLING BAG EACH.
Your website is misleading
Your baggage and seat selection policies are predatory and heinous
I will never fly your airline again and will tell everyone I know as well
I am also forwarding this letter to Travelocity, Trip Advisor.com Conde Nast Traveler
Miramar, Florida
Sir/Madam -
I recently used your airline to go from NY to Myrtle Beach and back. I purchased two round-trip tickets via Travelocity. Not cheap but not too bad. 214 each way times two plus other taxes and fees. $470 total for two.
When I checked in the morning of the flight from home I was surprised to see a message about "buying seats" and read further, finding out that without paying more for selecting seats they would be chosen "at random" when my partner and I checked in. Ok, I thought, I realize the economy of air travel is tough these days. I'll pay $18 each, each way, to choose seats together and be sure to get an aisle for one of us. The implication too from the website was that paying more for seats further forward on the plane allowed more leg room too. I chose seats, paid $72, and printed boarding passes.
At the airport, having boarding passes and just a rolling carry-on each, we bypassed the check-in step and went to the gate. There of course we found out that we would be paying $45 each to carry on those rolling carry-ons. We further learned that if we had bought the right to carry on those bags minutes before from the counter outside security we would have saved $15 each. Of course we did that on our return, paying $25 each for the privilege of checking our carry-ons and having to wait at the carousel. We further learned that if we had purchase $50 seats the carry-on baggage charge would be waived.
Its been a long time since I felt so abused, taken-advantage of, and ripped off at every turn of a simple transaction like boarding an airplane.
My trip cost me an additional $212 for the STANDARD AND USUAL CONDITION OF CHOOSING SEATS TOGETHER AND CARRYING ON ONE ROLLING BAG EACH.
Your website is misleading
Your baggage and seat selection policies are predatory and heinous
I will never fly your airline again and will tell everyone I know as well
I am also forwarding this letter to Travelocity, Trip Advisor.com Conde Nast Traveler
On a recent flight back from Fort Lauderdale to Boston, we were extremely disappointed by the lack of understanding from the head flight attendant when we informed them our son was autistic and had special needs. The head flight attendant refused to speak to us, refused to listen to our explanations and forced our 3 year old autistic son to remain tied on a seatbelt as he screamed, cried and tired himself out into sleep. Needless to say ,this was extremely inconvenient to other passengers. While the entire time she kept coming to us (and only to us) to make sure Logan had his seatbelt on, even as he slept she informed us that he needed to have his seatbelt on (we were in flight and people were walking around).
On the way down we refused to have him (and everyone else) go through the same ordeal and took responsibility to hold him on our laps instead. We also informed her that on the flight down, the flight attendants were very understanding and accommodating allowing us to hold him on take-off and allowing him to play at our feet during the flight.
Their response can be found here http://on.fb.me/9lariQ .
Basically their response is that they stand by their flight attendant who we complained about and are actually going to take disciplinary actions against the flight attendants who helped us during our flight down to Florida because 'they crossed the line'.
On the way down we refused to have him (and everyone else) go through the same ordeal and took responsibility to hold him on our laps instead. We also informed her that on the flight down, the flight attendants were very understanding and accommodating allowing us to hold him on take-off and allowing him to play at our feet during the flight.
Their response can be found here http://on.fb.me/9lariQ .
Basically their response is that they stand by their flight attendant who we complained about and are actually going to take disciplinary actions against the flight attendants who helped us during our flight down to Florida because 'they crossed the line'.
On the weekend of October 15th my husband & I took our kids to Puerto Rico for our 10 yr anniversary. We had a wonderful vacation while we were there. On the trip down our flight was delayed and our luggage took forever. We were only doing a short trip so I planned our flights around getting the most time there possible. We should have been at our hotel by 3:30 at the latest but did not get there until 6:30. But we were on vaction and willing to make the best of it. The day before we were supposed to leave I arranged for our airport tranfers and proceeded to enjoy the rest of the day with my family. The next day we had time to have breasfast and enjoy some pool time before leaving, as I had planned but when I went to confirm that the flight was leaving on time I found out it was an am flight instead of the pm flight that I thought it was. (Prior to reading all of these complaints I thought it was a mistake I made but now I'm thinking it was a mistake that they made.) I would never have booked an am flight. I planned on us enjoying some time on our last day.
I immediately called Spirit to find out what I could do to get home and was told I would have to purchase new tickets and they could not get me on another flight for 3 days. They told me had I contacted them before my flight to change it then it would have been a fee instead of new tickets. I told them how could I contact you to change a flight I didn't realize I was missing.
After this I had to purchase tickets from US Air for an additional $800 to get my family home.
I just heard from their customer service and was informed there was nothing I could do to recoup some of the extra costs. I has been 10 years since my husband and I have gone on vacation and if we get to go on another one we will NEVER use Spirit again!
I immediately called Spirit to find out what I could do to get home and was told I would have to purchase new tickets and they could not get me on another flight for 3 days. They told me had I contacted them before my flight to change it then it would have been a fee instead of new tickets. I told them how could I contact you to change a flight I didn't realize I was missing.
After this I had to purchase tickets from US Air for an additional $800 to get my family home.
I just heard from their customer service and was informed there was nothing I could do to recoup some of the extra costs. I has been 10 years since my husband and I have gone on vacation and if we get to go on another one we will NEVER use Spirit again!
On the weekend of October 15th my husband & I took our kids to Puerto Rico for our 10 yr anniversary. We had a wonderful vacation while we were there. On the trip down our flight was delayed and our luggage took forever. We were only doing a short trip so I planned our flights around getting the most time there possible. We should have been at our hotel by 3:30 at the latest but did not get there until 6:30. But we were on vaction and willing to make the best of it. The day before we were supposed to leave I arranged for our airport tranfers and proceeded to enjoy the rest of the day with my family. The next day we had time to have breasfast and enjoy some pool time before leaving, as I had planned but when I went to confirm that the flight was leaving on time I found out it was an am flight instead of the pm flight that I thought it was.
(Prior to reading all of these complaints I thought it was a mistake I made but now I'm thinking it was a mistake that they made.) I would never have booked an am flight. I planned on us enjoying some time on our last day.
I immediately called Spirit to find out what I could do to get home and was told I would have to purchase new tickets and they could not get me on another flight for 3 days. They told me had I contacted them before my flight to change it then it would have been a fee instead of new tickets. I told them how could I contact you to change a flight I didn't realize I was missing.
After this I had to purchase tickets from US Air for an additional $800 to get my family home.
I just heard from their customer service and was informed there was nothing I could do to recoup some of the extra costs. I has been 10 years since my husband and I have gone on vacation and if we get to go on another one we will NEVER use Spirit again!
(Prior to reading all of these complaints I thought it was a mistake I made but now I'm thinking it was a mistake that they made.) I would never have booked an am flight. I planned on us enjoying some time on our last day.
I immediately called Spirit to find out what I could do to get home and was told I would have to purchase new tickets and they could not get me on another flight for 3 days. They told me had I contacted them before my flight to change it then it would have been a fee instead of new tickets. I told them how could I contact you to change a flight I didn't realize I was missing.
After this I had to purchase tickets from US Air for an additional $800 to get my family home.
I just heard from their customer service and was informed there was nothing I could do to recoup some of the extra costs. I has been 10 years since my husband and I have gone on vacation and if we get to go on another one we will NEVER use Spirit again!
Spirit Airlines offers a "$9 Flight Club" claiming that you can take advantage of all these great deals all the time. When in fact, it's virtually impossible to find one of these flights actually available. To join the club you have to pay a $40 fee. In the small print somewhere after signing up for this online, it states that your membership is automatically renewed annually unless you cancel before it is reinstated. But in the large print It also says "you can cancel at any time!" (but not with getting your money back). And in the meantime you will receive an average of one to two marketing emails from them per day.
Needless to say, most get filtered by spam or you just don't even open the emails. So upon my annual renewal date (of which I had no idea had approached) I saw a charge on my credit card bill for $59.99 from Spirit Airlines.
When I contacted Spirit (via email - because they do not publish a customer service phone number) to tell them how upset I was, they said sorry, all annual membership fees are non-refundable. I understand that they may be covered by the fact that this may have been in the fine print when I enrolled, but my complaint is the fact that I was not contacted in writing that I would be billed.
I ignore all emails from Spirit because I'm always so inundated with them, and did not see that one had mentioned my yearly renewal. It sure seems like a sneaky way of stealing innocent people's money. It's aggressive and bully-ish.
Furthermore, it makes me feel stuck. They say I can cancel at any time, but if I cancel now - I get nothing and they still get to keep my money.
Needless to say, most get filtered by spam or you just don't even open the emails. So upon my annual renewal date (of which I had no idea had approached) I saw a charge on my credit card bill for $59.99 from Spirit Airlines.
When I contacted Spirit (via email - because they do not publish a customer service phone number) to tell them how upset I was, they said sorry, all annual membership fees are non-refundable. I understand that they may be covered by the fact that this may have been in the fine print when I enrolled, but my complaint is the fact that I was not contacted in writing that I would be billed.
I ignore all emails from Spirit because I'm always so inundated with them, and did not see that one had mentioned my yearly renewal. It sure seems like a sneaky way of stealing innocent people's money. It's aggressive and bully-ish.
Furthermore, it makes me feel stuck. They say I can cancel at any time, but if I cancel now - I get nothing and they still get to keep my money.
I made a reservation from Boston to Atlantic City. On the confirmation page before they ran my credit card the itinerary was correct. The sent me a confirmation email, which I did not read until days later when I wanted to print the ticket out.The email had the locations reversed and the dates were different. Upon calling the center they were unwilling to admit the error in their system and told me they would charge me $110 to cancel or ridiculous fees to change my flight. Furthermore, the original flights I had reserved were full.
I even asked them how I would know the exact times of flights in relation to my true reservation if they no longer post full flights on their website. The supervisor didn't care.
By the looks of consumer reports posted here and elsewhere, it looks like this is a common problem with this airline. I imagine if this happens worldwide and to hundreds of thousands of people Spirit is making tons of money illegitimately.
I would NEVER deal with this airline.Something must be done to stop this consumer theft.
I even asked them how I would know the exact times of flights in relation to my true reservation if they no longer post full flights on their website. The supervisor didn't care.
By the looks of consumer reports posted here and elsewhere, it looks like this is a common problem with this airline. I imagine if this happens worldwide and to hundreds of thousands of people Spirit is making tons of money illegitimately.
I would NEVER deal with this airline.Something must be done to stop this consumer theft.
In the afternoon of 10/13/10 I went on Spirit Air web site and saw flights leaving Atlantic City on 11/5/10 going to Myrtle Beach and returning on 11/8/10 for $25 per flight. I booked the flights for myself, my wife and another couple to leave and return on those dates. I was presented with a host of other fees when I went to sign out. I left the office on business Wednesday afternoon after completing my reservation.On October 14th, at 7:00am, I was reviewing my emails and saw a confirmation from Spirit. It appears the Confirmation had me going to Myrtle Beach on the 1st of November leaving Atlantic City at 6:20 am arriving at Myrtle Beach at 7:46 and then re-boarding the return flight at 8:27am that same day returning to Atlantic City. An obvious mistake.
I called 1-800-756-7117 the help line and spoke to Jim and then David. David told me in order to get on the proper flights I would be charged $110 per ticket (penalty) and would have to pay another $60 per ticket because the $25 flight was no longer offered. (He told me to read the fine print) I told him his offer was not acceptable and I requested a refund. I was on the phone over an hour with David. David claims a credit was issued and I would not have to pay an up charge to change flights. To date, I have not received any confirmation or denial of my requests.
I believe your online booking practices is a good candidate for consumer fraud and I would suggest you review their offers to the consumers including all the hidden fees and fine print.
I called 1-800-756-7117 the help line and spoke to Jim and then David. David told me in order to get on the proper flights I would be charged $110 per ticket (penalty) and would have to pay another $60 per ticket because the $25 flight was no longer offered. (He told me to read the fine print) I told him his offer was not acceptable and I requested a refund. I was on the phone over an hour with David. David claims a credit was issued and I would not have to pay an up charge to change flights. To date, I have not received any confirmation or denial of my requests.
I believe your online booking practices is a good candidate for consumer fraud and I would suggest you review their offers to the consumers including all the hidden fees and fine print.
We were returning to Chicago IL from Myrtle Beach, S.C. on June 13th, 2010. The Spirit Airline pilots went on strike On June 12th. Spirit did absolutely nothing to accommodate us in any way, besides refunding our return trip money. Didn't even inquire about availibility of flights on other airlines. After a few letters of complaining about car rental expenses, 14 hour drive home, etc. They did nothing. I am curious if there is a class action suit of any kind against Spirit for this incredible inconvenience. Needless to say, we will never fly that airline again.
Robert & Maureen ********
Robert & Maureen ********
I wanted to complain about the flight changes made for both me and my brother for our visit to see our parents in Florida on November 14 thru 17 2010. Instead of departing at 12:30, allowing us to arrive around 2:30 and leaving the Wednesday to come home at 3pm, our flight times have changed so much, we will actually lose 2 days visiting and only have 2 days instead of the originally planned 4 days. Now we leave on a 5:30om flight, arriving around 8pm and return on a 10am flight...My SUnday Dinner and Wednesday brunch plans have been ruined. This is unacceptable since Spirit required me to purchase non-refundable tickets in advance, so now that they've change our itinerary we have no options. I want to know what kind of crappy policy that is!?! My mom has Alzheimer's disease and I won't have many more opportunities to spend time with her.
I don't appreciate this bait and switch tactics that I feel is Spirit Air policy. I know that I will not purchase any other tickets through Spirit Air, and I wish I read all of these complaints prior to signing up for another year of false advertising, also known as their membership!!!!
An unsatisfied flyer
I don't appreciate this bait and switch tactics that I feel is Spirit Air policy. I know that I will not purchase any other tickets through Spirit Air, and I wish I read all of these complaints prior to signing up for another year of false advertising, also known as their membership!!!!
An unsatisfied flyer
Take the reviews advise! Spirit Air is a rip off and high-way robbery! A $9 flight turns into $200 by the time you are done. I bought tickets almost 3 months in advance to fly from Ft Lauderdale to Detroit, and booked the wrong time. I called 6 days later...still almostg 3 months in advance to switch to the later flight and they told me it was an extra $110 per person plus another ticket fee. $300 to change a time that is 4 hours later? Thats more than what ir costs for a ticket. There was plenty of seating open on this plane, this is 3 months in advance, and it was for the same rate.
I understand a fee, but $300 is outragous! I spoke with 3 people and all of them said there was nothing they could do about it. When telling others about my experience, they all said they have had horrible experience with spirit also.
I will NEVER, NEVER, EVER, EVER fly with this company again! I cannot wait for the day they go out of business! I will be throwing a big party!!!
I understand a fee, but $300 is outragous! I spoke with 3 people and all of them said there was nothing they could do about it. When telling others about my experience, they all said they have had horrible experience with spirit also.
I will NEVER, NEVER, EVER, EVER fly with this company again! I cannot wait for the day they go out of business! I will be throwing a big party!!!
record locator Q2YDKL - I sent a letter via us mail 8/23/10 - I also sent fax 8/24/10 today is 10/7/10 and I have not been contacted at all.... is anyone working in consumer affairs? Is it customary to have consumers wainting for 3 months or more for response?
On 7/13/2010 I booked our daughter on a Spirit flight from La Guardia to Montego Bay to join our family reunion on 12/26/2010. Her itinerary was: E7Z1JJ.Lauren is a nurse at Columbia Hospital in Manhattan, and works Christmas night. She gets off her night shift at 8:30a. The Spirit flight was scheduled at 10:50a, so since she could make that, we booked that flight to join us.
On 9/28/10 Spirit sent an email saying there was a "schedule change", and that she had been moved to the 6:45a flight. 6:45a. She cant make that flight for obvious reasons. I called customer service, and they were only willing to reschedule her to a flight in the evening, arriving the next day. This is ridiculous.
I spoke to a customer service manager, Mr. Zeeshan Mohammed,who was very kind, but stated that he was not authorized to re-book her on another airline with a similar schedule, but would refund the ticket. He also suggested that I send Spirit an email.
I had no choice but to accept the refund, and find another flight. Unfortunately, I booked the Spirit flight MONTHS ago, and holiday flight costs have risen dramatically for this period, which, as you know, is typical for that industry. The only flight she can now make is a 10:15a flight that costs $658.
I was forced to buy that ticket for nearly 3 times the cost. And it has a stop.
On 9/28/10 Spirit sent an email saying there was a "schedule change", and that she had been moved to the 6:45a flight. 6:45a. She cant make that flight for obvious reasons. I called customer service, and they were only willing to reschedule her to a flight in the evening, arriving the next day. This is ridiculous.
I spoke to a customer service manager, Mr. Zeeshan Mohammed,who was very kind, but stated that he was not authorized to re-book her on another airline with a similar schedule, but would refund the ticket. He also suggested that I send Spirit an email.
I had no choice but to accept the refund, and find another flight. Unfortunately, I booked the Spirit flight MONTHS ago, and holiday flight costs have risen dramatically for this period, which, as you know, is typical for that industry. The only flight she can now make is a 10:15a flight that costs $658.
I was forced to buy that ticket for nearly 3 times the cost. And it has a stop.
18 months ago. Booked one way flights from Myrtle Beach to LAG for two people. We called in to change our flights from the afternoon to an earlier morning flight. Spirit said: "OK, new price is $320" Original price was $260. I said go ahead and make the change. My credit card was billed for BOTH amounts! Master card could not help us, Spirit did not help us, and the Better Business bureau was a joke.
Today, I received an e mail from Spirit saying that I signed up for news and bulletins from them. NO WAY!
Most crowded plane I have ever been on.
Today, I received an e mail from Spirit saying that I signed up for news and bulletins from them. NO WAY!
Most crowded plane I have ever been on.
I booked flight to Hollywood FL from LGA. arrived early with two small carry on bags. I was not made aware that spirit charges for all bags except a small carry-on. I was ripped - off for $50.00 I saw a teenager crying at the gate as sprint told the child whoes parent had left the airport that she had to leave her bag of not fly if she did not pay. I will NEVER , NEVER, NEVER NEVER fly sprint ever. Even for free.
I had a very bad experience with Spirit Airline Counter located in SJU airport, San Juan PR. I am traveling my return flight today with a backpack, i did not bring a luggage because now spirit is charging for luggage, i asked in the MCO counter in my departing flight and they said i could bring a backpack that fits under the front seat and they wont charge for that. So thats what i did. I arrived to PR's Airport one hour ago and the manager of the spirit counter was helping me get my boarding pass, at first he looked like he was angry, and he was screaming at me, in very bad mood. I told him i only had a backpack to put under the seat and he started screaming at me saying that i had to pay for that and it was $30, that if i dont pay i dont fly... I never had a problem with MCO's Spirit Customer Service, but in PR it is really bad. He had very bad manners, didnt even say Hi!!! or have a nice Flight!!! He called the TSA Officers and ask them to check my backpack and check me.... I am a Female and i am a retired Police CSI Agent, and i und
erstand the procedures, but this guy from Spirit who's name is Eduardo Velazquez with # 62385 was angry!!! I felt like Spirit just stole $30 from my pocket with a very bad customer service from this guy Eduardo Velazquez. I liked to travel with spirit , but now i just feel i have been a victim of the lack of respect by this Guy you have working in PR. all i got was the shame of the Tsa searching me and following me because he didnt liked me.
Yes it was a Shame.... I have been mist had only personal items on it , and it messures 14"x12"x8"... I am going to board the flight now and i feel harassed.
erstand the procedures, but this guy from Spirit who's name is Eduardo Velazquez with # 62385 was angry!!! I felt like Spirit just stole $30 from my pocket with a very bad customer service from this guy Eduardo Velazquez. I liked to travel with spirit , but now i just feel i have been a victim of the lack of respect by this Guy you have working in PR. all i got was the shame of the Tsa searching me and following me because he didnt liked me.
Yes it was a Shame.... I have been mist had only personal items on it , and it messures 14"x12"x8"... I am going to board the flight now and i feel harassed.
I am writing to express the "bad experience" that my wife and I had while traveling round-trip from Fort Lauderdale, FL to New York (LGA) from Sept 16-19 2010 on Spirit Airlines. When we arrived at FLL airport to check-in and check our bags, the process was very chaotic and disorganized, as there was only 2 attendants available to help with the many tasks of checking bags, helping w/ the kiosks, and assisting customers. We were very patient, and waited until we were helped. We each had a "personal item" that we were told was permissible, and that we could continue to go through Security with both of them. We boarded the flight with each of the personal items without any hassle, just like Spirit Airlines staff said.However, when we began boarding for our return flight from LGA, we were told that one of the same bags was NOT classified as a personal item and we could not board because staff at the FLL airport "had made a mistake and we were lucky" and now we would have to check the bag and pay an additional $45 to check a bag at the gate (was a tall European guy and his co-hort ANDRES).
September 17th 2010Our son is in MIT, Cambridge, MA. He is doing great, and unfortunately we can't help a lot with money.
My wife understands the sacrifice we all need to do but she misses him a lot. So he caught a cheap flight at Spirit to come home today Firday at 7.45 pm for only the weekend. At this very moment she is crying while she is speaking with our son by phone, knowing Spirit has CANCELLED THE FLIGHT BECAUSE THERE ARE NOT ENOUGH PASSENGER TO DO THE FLIGHT !!!!!!!!!!!!
They offer him to flight tomorrow at 9.45 am (there is another flight a 7.15 but....????). He will arrive at 1 pm while I am working and my wife too. He will need to stay at Ft.Lauderdale airport until 8pm. May be we can kiss him and convince to stay at the airport until he has to take the flight back.
No more about this. It's not the first, it's not the second, but it will be the last issue with Spirit. PEOPLE, PLEASE, flight less times but DON'T USE SPIRIT ANYMORE. Let them go to bankruptcy, and with them out of the market, we will be more tranquil.
We came at this country to avoid these bad practices in our place, but apparently Spirit has good lawyers that avoid any problem they cause.
If someone knows a good lawyer that can go ahead with a class action against this company, please, post something here.
Thanks.
My wife understands the sacrifice we all need to do but she misses him a lot. So he caught a cheap flight at Spirit to come home today Firday at 7.45 pm for only the weekend. At this very moment she is crying while she is speaking with our son by phone, knowing Spirit has CANCELLED THE FLIGHT BECAUSE THERE ARE NOT ENOUGH PASSENGER TO DO THE FLIGHT !!!!!!!!!!!!
They offer him to flight tomorrow at 9.45 am (there is another flight a 7.15 but....????). He will arrive at 1 pm while I am working and my wife too. He will need to stay at Ft.Lauderdale airport until 8pm. May be we can kiss him and convince to stay at the airport until he has to take the flight back.
No more about this. It's not the first, it's not the second, but it will be the last issue with Spirit. PEOPLE, PLEASE, flight less times but DON'T USE SPIRIT ANYMORE. Let them go to bankruptcy, and with them out of the market, we will be more tranquil.
We came at this country to avoid these bad practices in our place, but apparently Spirit has good lawyers that avoid any problem they cause.
If someone knows a good lawyer that can go ahead with a class action against this company, please, post something here.
Thanks.
Spirit Airlines went on strike in June 2010. They said they would credit the unused portion of the flight and give $100 voucher for the inconvenience. (Keep in mind I had to spend $800 to get home once I was abandoned by them).
It is now Sept 2010. I decided to use my credit and voucher to upgrade my seats for the flight I am taking with my fiance in October 2010 to get married.
Spirit Airlines told me that I was not allowed to use the credit and voucher for seat upgrades but only for a new flight. WHAT??!?!?!! This is MY money that I already paid up front when I bought the flight in June that they cancelled due to strike. I should be able to use these funds however I want... especially since I am forced to use it with them.
I am sick and tired of Spirit Airlines. I know they are cheap but they do NOT take care of their customers in any way, shape or form.
It is now Sept 2010. I decided to use my credit and voucher to upgrade my seats for the flight I am taking with my fiance in October 2010 to get married.
Spirit Airlines told me that I was not allowed to use the credit and voucher for seat upgrades but only for a new flight. WHAT??!?!?!! This is MY money that I already paid up front when I bought the flight in June that they cancelled due to strike. I should be able to use these funds however I want... especially since I am forced to use it with them.
I am sick and tired of Spirit Airlines. I know they are cheap but they do NOT take care of their customers in any way, shape or form.
Me and my friend had a wonderful time in Cartagena and be ready to leave show up at airport 2 and an half hour earlier.
Huge slow moving line to check in we finally got to the counter with passport and green card on our hand and the told as we needed to have some kind of immigration approval to be back in the state. Totally surprised me and my friend we run to some internet point to try to get this unheard approval. At this point there was no more time left to board and our flight got cancelled.
$2000 later to purchase another ticket we Avanka airline this new company told as that with the Green Card they supposed let as board the plane.Never mind the charge that they apply to luggage and every single request you do on board, this people are totally incompetent and me and my friend are totally committed to take legal action against.
Huge slow moving line to check in we finally got to the counter with passport and green card on our hand and the told as we needed to have some kind of immigration approval to be back in the state. Totally surprised me and my friend we run to some internet point to try to get this unheard approval. At this point there was no more time left to board and our flight got cancelled.
$2000 later to purchase another ticket we Avanka airline this new company told as that with the Green Card they supposed let as board the plane.Never mind the charge that they apply to luggage and every single request you do on board, this people are totally incompetent and me and my friend are totally committed to take legal action against.
I made a reservation on 7/31/10. During the process, customers are invited to apply for the Free Spirit Mastercard and recevie $125 off the flight immediately. I applied, was approved, the discount was applied; however, when I went to check out, the system "timed out" and my discount was lost forever. I called to see how to proceed and was told to contact them online. I did and was basically told that the approval was not "instant" so I didn't qualify for discount. I explained that it was "instant": otherwise, why would the $125 have been deducted from my total. Besides the fact that the screen read "congratulations, you are approved". The person I had corresponded with refused to directly address that. Seems to me it's just an underhanded way to get you to apply for their credit card. Needless to say, the card has been cancelled. Spirit is always touting how low their fares are, but in reality, after all of the fees (bags) they are no cheaper than other airlines. Be wary.
I signed up for the $9 Fare Club after seeing $66 round trip fares from NYC to Ft Lauderdale FL. But after additional fees were added for 1 checked bag, 1 carry-on bag, pre-flight seat selection and taxes, the fare was jacked up to a whopping $186 and no longer appealed to me, especially after adding in the $9 Club fee of $39.95. Since I had just joined the Club an hour or two before, I thought it reasonable to ask for a Club fee refund but Spirit Air refused to do do. That "no-refunds for any reason" policy seems unduly harsh especially when the company must realize how they snare unsuspecting folks like me (a senior citizen) into purchasing Club memberships. Perhaps Spirit Air should sky-write "CAVEAT EMPTOR" using the vapor trails streaming from every flight they run!
I had flight#436 from fort lauderdale to chicago o hare august 16th 4:57 pm. I was sitting in the spirit terminal when a plane came in at 1:30 pm.People got off so I assumed this was the plane that would take us to O Hare. At the time we were to board the plane they started asking for 6 volunteers to fly out the next morning. I can not understand with all the up to date technology how they can overbook a flight? As we were late boarding once on the plane they announced tires had to be changed the flight would be delayed until 5:00pm. Then another person was asked if he wanted to give up his seat he agreed so another person came aboard and took his seat by then its 5:00 pm .An another annoucment came to get off the plane and wait in the terminal. Time we get in the terminal they annouced to re-board the plane we did not leave Florida until after 5:30 pm mind you I having a pace ada paratransit car to pick me up at pre-arranged time missed my ride had to call for another ride had to wait longer for my ride home.
I applied for a Spirit Airlines credit card, apparently through Barclays, in May 2009. I never received the credit card, nor did I receive any billing information until July 2010 at which point the balance on my UNUSED, UNACTIVATED card totalled $105. I called immediately to cancel the card and to close my account. They told me that the balance was for the annual fee, and for late fees. I explained that I had never used the card, and had never received any billing information until July 2010, and they told me that they would prorate the amount. I then received an online statement with a balance of $83.90. Being completely fed up and disgusted with my entire experience with this company, I called to get information necessary to pay off this balance through my bank online: my complete card number (only the last 4 digits were on the bill) and the mailing address. Barclays would not provide me with the credit card number. I asked how I was supposed to pay my bill if I didn't have the account number; they told me that I could pay over the phone or online.
At this point I told them that I was in no way inclined to provide any additional private financial information to them. They told me that there was nothing further that they could do. So, I have a balance on a card that I never received, and never used, that I'm willing to pay off, but they will not provide me with the information necessary to do so.
Since I'm trying to pay off this already late bill (consisting of only the annual fee on a card unused, and late fees on the annual fee), but they will not provide me with the information necessary to do so, I'm sure that my currently excellent credit rating will be adversely affected. I am consciencious and serious about taking care of my financial obligations in a timely manner, and an very upset that I am helpless to do anything futhter at this point.
At this point I told them that I was in no way inclined to provide any additional private financial information to them. They told me that there was nothing further that they could do. So, I have a balance on a card that I never received, and never used, that I'm willing to pay off, but they will not provide me with the information necessary to do so.
Since I'm trying to pay off this already late bill (consisting of only the annual fee on a card unused, and late fees on the annual fee), but they will not provide me with the information necessary to do so, I'm sure that my currently excellent credit rating will be adversely affected. I am consciencious and serious about taking care of my financial obligations in a timely manner, and an very upset that I am helpless to do anything futhter at this point.
I have purchased airline ticket for my daughter from Ft. Lauderdale to Chicago and also purchase additional carry on too for $15. When she checked in they said bag is little bigger. They were asking more money on top what we already paid for. I think it is harrasment. Well, I know this is the last someone flying from our family.
I will NEVER EVER fly SPIRIT AIRLINES again. They should rename themselves as the nickel-dime airlines. I am not computer savvy, so I had a representative from Spirit help me book tickets on the phone. $10 bucks for that. $30 for carry on. Extra $$ for the seat I chose. Then at the airport in Detroit, there was a kiosk and a Spirit rep was trying to get you to sign up for their credit card. I wasn't interested and this gal proceeded to tell me, "see, if you would have signed up for this, you wouldn't have had to pay." Very rude.
Plane was filthy both to NYC and returning to Detroit. We checked in at the Spirit counter in NYC and WE had to take our luggage to the ramp at a different location to be put on the plane.
The flight was a bit late leaving because it was coming in from somewhere else. It docked at the gate, people got off and within 5 to 10 mins. max, we were boarding. No time for them to straighten out the plane. I'm wondering if the pilot had time to go and check the plane at all. Probably not. They rushed everyone in and announced that everyone be seated now!!! "We have to leave!" People were just getting on like normal and flight attendant was on the microphone telling everyone in a not so nice voice to SIT.
What has gotten into this airline anyway? I spoke to several people at the airports that also will NEVER fly SPIRIT again.
If they continue like this, they won't be in business anymore.
Plane was filthy both to NYC and returning to Detroit. We checked in at the Spirit counter in NYC and WE had to take our luggage to the ramp at a different location to be put on the plane.
The flight was a bit late leaving because it was coming in from somewhere else. It docked at the gate, people got off and within 5 to 10 mins. max, we were boarding. No time for them to straighten out the plane. I'm wondering if the pilot had time to go and check the plane at all. Probably not. They rushed everyone in and announced that everyone be seated now!!! "We have to leave!" People were just getting on like normal and flight attendant was on the microphone telling everyone in a not so nice voice to SIT.
What has gotten into this airline anyway? I spoke to several people at the airports that also will NEVER fly SPIRIT again.
If they continue like this, they won't be in business anymore.
Flight from Orlando, Florida to Atlantic City #138.Outside Baggage area: all customers were being hustled for tips and charged additional 2:00 for luggage when the cost was 25.00 per bag. When I attempted to give the baggage guy my credit card he stated you only can place 25.00 on card and demanded cash and a tip since he allowed me 2lbs over the 50 lb limit for luggage weight. This is small compared to return flight #127. They would not let my mother carry her purse on plane and she placed it in luggage just to be stopped from going on board since she did not have her ID. It was in pocketbaook on plane. FINALLY, have you ever been on a flight where when you are ascending the plane kept dropping and going up more frequently as we ascended. The passengers were screaming and crying. The stewardess got on speaker and told us to fasten seat belts. No other explanation before, during or after flight about incident. No one greeting us as customary when departing plane. My mother who just turned 77 had to go to emergency room as she could not breath and blood pressure was over 160. I am just thankful to be alive so I can warn others about Spirit. NEVER will I fly spirit!
We recently took a cruise with Carnival Lines, out of New York. Our travel agent booked with Delta first, but it was around $500.00, so we decided to try to get one a little cheaper, and our agent came up with Spirit Airlines. ****NEVER AGAIN***In the end it cost us over $600. to take that flight. That is not cheap....
We were packed in there like saurdines, and we had to leave Detroit, go to Myrtle Beach, then on to New York to board the cruise line. Now I realize they have to make a buck. but even people that can not afford much are clean, and these aircrafts were ALL extremely dirty. There was Cheerios, Candy, Post Cards from Magazines all over everywhere. When my husband sat down in his seat, going from Myrtle Beach to Detroit, there was a food bag, and a drink cup setting on the floor. He had to pick it up before he could get his carry on bag under the seat. I found someones boarding pass in the seat ahead of me from Las Vages to Detroit, and we were in Myrtle Beach going to Detroit.
Again I realize they are in business to make money, but it sure wouldn't hurt for someone to pick up the crap in the floor. One of the flight attendents could do that, there were 3 on all our flights. It really made me uneasy to be on that plane. If they don't take care of the inside of the plane, do they take care of the workings of the plane, like the Engines, and such. Our seats were still warm when we sat down.
I know for a fact that Pilots are suppose to do a preflight inspection on the outside of the plane, checking for loose bolts, bad tires and such and anything else that might be wrong with the outside of the plane, and they were not on the ground long enough to do that on any of our flights.
This was a lesson well learned, we will****NEVER**** fly with Spirit Airlines again....
We were packed in there like saurdines, and we had to leave Detroit, go to Myrtle Beach, then on to New York to board the cruise line. Now I realize they have to make a buck. but even people that can not afford much are clean, and these aircrafts were ALL extremely dirty. There was Cheerios, Candy, Post Cards from Magazines all over everywhere. When my husband sat down in his seat, going from Myrtle Beach to Detroit, there was a food bag, and a drink cup setting on the floor. He had to pick it up before he could get his carry on bag under the seat. I found someones boarding pass in the seat ahead of me from Las Vages to Detroit, and we were in Myrtle Beach going to Detroit.
Again I realize they are in business to make money, but it sure wouldn't hurt for someone to pick up the crap in the floor. One of the flight attendents could do that, there were 3 on all our flights. It really made me uneasy to be on that plane. If they don't take care of the inside of the plane, do they take care of the workings of the plane, like the Engines, and such. Our seats were still warm when we sat down.
I know for a fact that Pilots are suppose to do a preflight inspection on the outside of the plane, checking for loose bolts, bad tires and such and anything else that might be wrong with the outside of the plane, and they were not on the ground long enough to do that on any of our flights.
This was a lesson well learned, we will****NEVER**** fly with Spirit Airlines again....
My son and I were on our way home fron a vacation in Puerto Rico. We had a stopover in Ft Lauderdale, Florida that was delayed for more than an hour. We finally got on a plane only to find out that the hatch door would not close...another half hour went by. Shortly thereafter we were notified that the flight was cancelled and had to deplane. We were given tickets to board a flight at 7:50 p.m. on Delta Airlines courtesy of Spirt Airlines. However, once we got over to the terminal that Delta Airlines was housed, Spirit Airlines had taken the liberty to cancel the tickets. So there we were with several other passengers, stranded in Florida with no tickets, no food, no hotel accommodations.
We were left to fence for ourselves. To add insult in injury Delta's flights were seriously delayed due to weather conditions and by the time we arrived in Atlanta, GA [a stopover scheduled by Delta], the connecting flight to Virginia had already taken off. By that time, we were exhausted, stressed and hungry. We had no choice but to find somewhere to eat real quick as it was already after 9 p.m. and eateries were starting to close and find a SAFE place for my son to sleep while I watched over him and our bags until the next scheduled flight out to VA [6:25 a.m.]. In the meantime, I was scared out of my mind as I never had to or even thought I would ever have to sleep on a bench in an airport. I will NEVER fly Spirit Airlines ever again nor do I recommend anyone else use that airlines regardless of how inexpensive their flights may be.
By the time they finish charging you for every little thing including carry on bags, you have pretty much paid for a first class ticket on another airlines. I now have to fight to get my monies back from both the initial flight as well as the Delta airline flights. By the way, Customer Representatives at Delta Airlines were extremely helpful [as much as they could be under the circumstances] and accommodating. Highly recommend Delta Airlines!
We were left to fence for ourselves. To add insult in injury Delta's flights were seriously delayed due to weather conditions and by the time we arrived in Atlanta, GA [a stopover scheduled by Delta], the connecting flight to Virginia had already taken off. By that time, we were exhausted, stressed and hungry. We had no choice but to find somewhere to eat real quick as it was already after 9 p.m. and eateries were starting to close and find a SAFE place for my son to sleep while I watched over him and our bags until the next scheduled flight out to VA [6:25 a.m.]. In the meantime, I was scared out of my mind as I never had to or even thought I would ever have to sleep on a bench in an airport. I will NEVER fly Spirit Airlines ever again nor do I recommend anyone else use that airlines regardless of how inexpensive their flights may be.
By the time they finish charging you for every little thing including carry on bags, you have pretty much paid for a first class ticket on another airlines. I now have to fight to get my monies back from both the initial flight as well as the Delta airline flights. By the way, Customer Representatives at Delta Airlines were extremely helpful [as much as they could be under the circumstances] and accommodating. Highly recommend Delta Airlines!
i booked a round trip flight from detroit to vegas,and on my return they would not allow me to board the flight....they had sold my seat..i was there over 90.min before the flight ..they told me;well the the plane came in early. what does that have to do with anything..then they charged me $574 more dollars to but three tickets to get home..i had a small child with me also..
One year ago I paid for what I thought was a 1 year membership to Spirit Air's $9 club for my boyfriend and I. On July 23, 2010, I was charged again for both memberships $39.95 each. Apparently it is stated in the terms that this is an automatic renewing memberhip, but I WAS NOT NOTIFIED THAT MY MEMBERSHIP WAS REACHING EXPIRATION AND WAS ABOUT TO RENEW AND THEY WERE GOING TO TAKE THE FUNDS OUT OF MY ACCOUNT. I have emailed customer service only to receive a generic response that everything is clearly stated in the terms and conditions. Maybe they are, but especially in hard economic times like these, it is wrong to just take $80 out of someone's account with out notifying them in advance so they can cancel before its too late (which I suspect is their plan to take my money) or even make sure the funds are available if they still want the memebership.
Me and 21 of my closest family and friends decided to book a trip to Jamaica, the only mistake we made was that we used Spirit airlines as our airline provider. On the way to our destination, there werent many complaints other than the uncomfortable seats, paying $3 for bottled water and booking 2 people in our party for the same exact seat. However, on our way back, our flight from Jamaica to Fort Lauderdale was delayed an hour. Upon arrival to Fort Lauderdale, the attendants explained to all 22 of us that our connecting flight left. Btw, we were only 10 minutes late.
As a frequent Delta flyer, I have had them hold planes before if they had a number of people getting on a connecting plane, but Spirit told us that it is against all rules. As a way to compensate us, they gave us a food voucher for $9/each and gave us a room at the Days Inn (3 persons to a room). By now, it is a little after mid night. They had to split our group up, some went to the airport in Miami, some of us stayed in Fort Lauderdale and a few still dont have flight info. The morning comes and we get to the airport, now we are flying Delta and we had to pay for our luggage again after we had already paid Spirit. Then, the group that went to Miami didnt have tickets. The American Airlines informed them that Spirit never paid them for the flight, therefore, they couldnt get on the plane. Nevertheless, we all made it home at some point; howvever, most of us missed a day of work, sleep and sanity. Moral of the story...NEVER FLY SPIRIT!!!!!!!!!!!!!!!
As a frequent Delta flyer, I have had them hold planes before if they had a number of people getting on a connecting plane, but Spirit told us that it is against all rules. As a way to compensate us, they gave us a food voucher for $9/each and gave us a room at the Days Inn (3 persons to a room). By now, it is a little after mid night. They had to split our group up, some went to the airport in Miami, some of us stayed in Fort Lauderdale and a few still dont have flight info. The morning comes and we get to the airport, now we are flying Delta and we had to pay for our luggage again after we had already paid Spirit. Then, the group that went to Miami didnt have tickets. The American Airlines informed them that Spirit never paid them for the flight, therefore, they couldnt get on the plane. Nevertheless, we all made it home at some point; howvever, most of us missed a day of work, sleep and sanity. Moral of the story...NEVER FLY SPIRIT!!!!!!!!!!!!!!!
I put together a vacation to the Riviera Maya in Mexico on June 9th through the 16th. I booked a trip through Bookit.com for six people and chose to fly Spirit airlines from Chicago Illinois. The trip from Chicago to Mexico went as planned and everything was great. The trip returning home was however a living nightmare. I received a note under my door at the resort on the 15th of June the morning before the day of our departure from the Cancun airport. Talk about a panic attack especially since I had my two kids with us at the ages 0f seven and three years old.
My morning began, remembering that this would be my last morning to enjoy with my family on our vacation I had to tackle a huge issue of trying to get back to Chicago. The first thing I did was talk to my travel arrangement leader there on the resort and we contacted Spirit airline and were told that the pilots were on strike and that we were pretty much on our own. My travel arrangement leader told me that this was the first time that he ever has seen such an ordeal. With the language barrier and me not a Spanish speaking traveler had to attempt to get a party of six home by the next morning.
My family and kids went ahead and ate breakfast without me and enjoyed the morning at the beach and in the pool without me. I first walked to a small market to purchase a ten dollar international calling card and contacted Bookit and Spirit airlines. Bookit told me that it was out of their hands and the issue had to be taken up with Spirit airlines. I then contacted Spirit airlines and was told that there was nothing they could do and that they would refund my money for the trip home, but was on my own after that.
Next thing I had to do was walk back to the resort and purchase a day's worth of internet for twenty dollars in order to use my laptop to find a new flight home for six. While my family is enjoying their vacation I sat down and proceeded to find an airline to get us home. I finally was able to find an airline through Continental to purchase at the difference of $431.48 out my pocket in which at the least should be compensated for. This whole ordeal cost me more than money, it costs me almost four hours away from my family on the last day of our vacation. The next morning went as planned and we left the Cancun airport on time and landed in Houston but was then stuck waiting an hour because of a broken down plane blocking our gate.
We then missed our plane from Houston to Chicago and were put on another flight to get back to Chicago. We finally arrived in Chicago at 8pm and were told our luggage did not make it on our flight, so we waited in O'Hare airport an additional two hours. We finally retrieved our luggage at 10pm and made it back to our car where I drove straight home to Davenport Iowa and arrived at 2:30am. Continental airline however took full responsibility for our inconvenience and made sure we were fed by food vouchers and that we were happy by the mishaps of their airline. However, Spirit airlines were responsible for all this chaos since it all started with their airline.
The morning after we arrived home I contacted Spirit airlines and told them the story and they told me that they were going to refund me my trip home in travel vouchers. I then responded by telling them I wanted my money back not travel vouchers. I also asked them if they felt responsible for any of our inconvenience, which the person responded that's all they could do and the rest would have to be taken up with an e-mail. So here I am writing this letter and we will see how sorry the airline feels.
My morning began, remembering that this would be my last morning to enjoy with my family on our vacation I had to tackle a huge issue of trying to get back to Chicago. The first thing I did was talk to my travel arrangement leader there on the resort and we contacted Spirit airline and were told that the pilots were on strike and that we were pretty much on our own. My travel arrangement leader told me that this was the first time that he ever has seen such an ordeal. With the language barrier and me not a Spanish speaking traveler had to attempt to get a party of six home by the next morning.
My family and kids went ahead and ate breakfast without me and enjoyed the morning at the beach and in the pool without me. I first walked to a small market to purchase a ten dollar international calling card and contacted Bookit and Spirit airlines. Bookit told me that it was out of their hands and the issue had to be taken up with Spirit airlines. I then contacted Spirit airlines and was told that there was nothing they could do and that they would refund my money for the trip home, but was on my own after that.
Next thing I had to do was walk back to the resort and purchase a day's worth of internet for twenty dollars in order to use my laptop to find a new flight home for six. While my family is enjoying their vacation I sat down and proceeded to find an airline to get us home. I finally was able to find an airline through Continental to purchase at the difference of $431.48 out my pocket in which at the least should be compensated for. This whole ordeal cost me more than money, it costs me almost four hours away from my family on the last day of our vacation. The next morning went as planned and we left the Cancun airport on time and landed in Houston but was then stuck waiting an hour because of a broken down plane blocking our gate.
We then missed our plane from Houston to Chicago and were put on another flight to get back to Chicago. We finally arrived in Chicago at 8pm and were told our luggage did not make it on our flight, so we waited in O'Hare airport an additional two hours. We finally retrieved our luggage at 10pm and made it back to our car where I drove straight home to Davenport Iowa and arrived at 2:30am. Continental airline however took full responsibility for our inconvenience and made sure we were fed by food vouchers and that we were happy by the mishaps of their airline. However, Spirit airlines were responsible for all this chaos since it all started with their airline.
The morning after we arrived home I contacted Spirit airlines and told them the story and they told me that they were going to refund me my trip home in travel vouchers. I then responded by telling them I wanted my money back not travel vouchers. I also asked them if they felt responsible for any of our inconvenience, which the person responded that's all they could do and the rest would have to be taken up with an e-mail. So here I am writing this letter and we will see how sorry the airline feels.
Spirit Airlines went on strike & canceled our flight the night before our departure. It took me 4 hours & 20 minutes to try to get my refund. I was hung up on 3 times when I asked for a supervisor. We had to find a new flight the night before which cost us more money that we had saved then we had to fly into an airport that was over 3 hours away from our resort which cost us an additional $300 just in transportation. Spirit promised us a future flight credit & are now backing out of that. It took me over a week of calling them to even get my refund back from the flight. I would like them to reimburse us for the extra cost in flight & transportation. It is terrible how the treated us & didnt care about our problems.
I purchased a round trip ticket 3 months ago for Saint Thomas, USVI. I go there for vacations because no passport is needed. My girlfriend called to purchase her ticket today. They told her that a passport was needed. I called the embassy in St Thomas and they stated that no the rules have not changed - no passport is needed if you are an American Citizen. I then called Spirit Airlines and they informed me that this is something that Spirit Airlines alone implemented yesterday. You cannot board their flight to return to the US without a passport. I was not given a courtesy call, nothing on their web site tells you about this new rule. My ticket in non refundable. I don't have money to get a passport right now. Spirit said they would charge me $50 to cancel and give me an $86 credit on a future flight. I'm not a frequent flyer so that's not helpful. I am basically out of 360.00 because Spirit implemented a rule 3 months after I purchased my ticket.
Spirit Airlines had the Pilot on strike since the week of June 13 and was told on Sun June 14th, 2010 by a spirit representative that the strike will not affect the flights on the day we had planned to travel.
On Monday June 15, 2010 we hear on the new that the airline was on strike until wednesday june 17. So we proceeded to call the airline agency and we went to the airport to try to obtain help but it was no use.
After spending 6 hours in the airport and paying for parking we left without any help. we tried booking in other airlines but it was useless. everything was either booked or too expensive for 12 people (which we had)On June 16, 2010 we were supposed to travel to PR but it never happened. We were in a bridal party and never made it. only the grooms mother, step father and two children were able to go by paying over $400 one way per person without including the "refund" that spirit was suppose to give us within 2 days according to an asian lady who attended the call.
On Monday June 15, 2010 we hear on the new that the airline was on strike until wednesday june 17. So we proceeded to call the airline agency and we went to the airport to try to obtain help but it was no use.
After spending 6 hours in the airport and paying for parking we left without any help. we tried booking in other airlines but it was useless. everything was either booked or too expensive for 12 people (which we had)On June 16, 2010 we were supposed to travel to PR but it never happened. We were in a bridal party and never made it. only the grooms mother, step father and two children were able to go by paying over $400 one way per person without including the "refund" that spirit was suppose to give us within 2 days according to an asian lady who attended the call.
I had a trip to Dominican Republic city Santiago D.R.,Traveling with my sister and her two young kids ages 4 and 6yrs old. On the time to travel back home, Boston MA USA. I have encountered the worst experience ever with Spirit Airline.
I have heard of the strike they were having and decided to go to the airport of Santiago D.R., to see if we were going to be affected. Traveling back home was on 6/18/10. Which when I spoke with a worker from Spirit airline he stated yes we can be affected since they were on strike. I asked him to assist us in finding tickets from another airline which I know they could have helped us with no cost at all. The guy stated it is not there reponsibility to assist us in finding another airline ticket where we can fly out the date we wanted. He stated if we can wait until the strike is over I ofcourse let him know that NO we can not wait.
We did get refunded ofour tickets which as of 6/15/10 we have only been refunded half of what we spend with spirit airline.
So in continuing the long story or torture. In refunding us the money I purchase it with my Bank of America VISA card so the money would not be in my account that quick. So we were stranded fending for ourself. OHH did I mentioned I was traveling with small children and I was struggling with my spanish at this point of being upset. So there was a miscommunication.
I finally got a hold of my husband in Boston MA USA and he had to purchase more tickets one way and the only less expensive is from Santiago DR to JFK NY. $837.00, I live in Boston MA. So we had to take that flight with JetBlue which I will travel with them next time. So in arriving to NY we had to take a cab to the NY Bus terminal which the cab ride cost me an additional $50.00. I have been traveling since 5am and it is so far very stressful with two kids. In purchasing the tickets at the bus terminal we had to wait for the 1pm bus because the greyhound bus over booked for the 12pm bus and we were not lucky enough to get on that bus time. OHH an additional $129.50 dollars for a oneway bus ticket to Boston MA for two adults and two kids under 6yrs old.
traveling date again 6/18/10.
I have had it at this point. OHH Greyhound bus people who work with Greyhound the most rude people ever for a question I asked they gave me attitude.
So from travling from 5am I finally arrived home at 7:30pm. Yes th bus ride was 6 hrs long.
I am writing this complaint for the spirit airline who just did not care for the customer at all. Please give word out to people who may travel any time soon. I know I am I have family and friends who travel constantly.
Ohh and the Greyhound bus in NY rude when you purchase the ticket the people you give money are RUDE they do not respect you at all.
It is 6/24/10 and I have not seen the rest of my refund from spirit airline like they are holding on to it. When ever I call to ask about the rest of my money they stat it will be in the bank. It will be now a whole week since I been back from my trip.
I have heard of the strike they were having and decided to go to the airport of Santiago D.R., to see if we were going to be affected. Traveling back home was on 6/18/10. Which when I spoke with a worker from Spirit airline he stated yes we can be affected since they were on strike. I asked him to assist us in finding tickets from another airline which I know they could have helped us with no cost at all. The guy stated it is not there reponsibility to assist us in finding another airline ticket where we can fly out the date we wanted. He stated if we can wait until the strike is over I ofcourse let him know that NO we can not wait.
We did get refunded ofour tickets which as of 6/15/10 we have only been refunded half of what we spend with spirit airline.
So in continuing the long story or torture. In refunding us the money I purchase it with my Bank of America VISA card so the money would not be in my account that quick. So we were stranded fending for ourself. OHH did I mentioned I was traveling with small children and I was struggling with my spanish at this point of being upset. So there was a miscommunication.
I finally got a hold of my husband in Boston MA USA and he had to purchase more tickets one way and the only less expensive is from Santiago DR to JFK NY. $837.00, I live in Boston MA. So we had to take that flight with JetBlue which I will travel with them next time. So in arriving to NY we had to take a cab to the NY Bus terminal which the cab ride cost me an additional $50.00. I have been traveling since 5am and it is so far very stressful with two kids. In purchasing the tickets at the bus terminal we had to wait for the 1pm bus because the greyhound bus over booked for the 12pm bus and we were not lucky enough to get on that bus time. OHH an additional $129.50 dollars for a oneway bus ticket to Boston MA for two adults and two kids under 6yrs old.
traveling date again 6/18/10.
I have had it at this point. OHH Greyhound bus people who work with Greyhound the most rude people ever for a question I asked they gave me attitude.
So from travling from 5am I finally arrived home at 7:30pm. Yes th bus ride was 6 hrs long.
I am writing this complaint for the spirit airline who just did not care for the customer at all. Please give word out to people who may travel any time soon. I know I am I have family and friends who travel constantly.
Ohh and the Greyhound bus in NY rude when you purchase the ticket the people you give money are RUDE they do not respect you at all.
It is 6/24/10 and I have not seen the rest of my refund from spirit airline like they are holding on to it. When ever I call to ask about the rest of my money they stat it will be in the bank. It will be now a whole week since I been back from my trip.
Upon arriving at the Atlantic City Airport on 6/11/2010, I checked in at the baggage counter behind a woman who was complaining about service upon everyone's deaf ears. I was advised that the strike was not likely to happen but was advised by a Spirit Air Representative that if the strike were to happen, Spirit would re-route me on another airline and I would land in either Philadelphia, La Guardia or Newark. She also indicated that Spirit would pay for ground transportation back to my car in Atlantic City as well as issue me an additional $50 future flight credit, in addition to the $100 credit I would also receive. She meant a good 5-10 minutes explaining all of this to me and gave me the phone number to call in the event of the strike.
Needless to say, the phone number she provided was for customer service that was outsourced to India. I called three separate times and explained everything the woman in Atlantic City told me about rerouting and the people in India explained that they had no idea what I was talking about, Spirit had zero intention to reroute anyone, and there was nothing they could do - regardless of anyone's circumstances. It's pretty upsetting to be in the situation in the first place, let alone spend 3+ hours on hold/trying to communicate with people whose first, and maybe even second language, is not English. I asked to speak with a supervisor, who reitterated the robotic talk of the original representative, and I once again explained the situation and he also had no idea. I asked to then speak with the supervisor's boss, who he indicated was a manager, but, the manager was only speaking to people with flight cancellations. I was returning from Detroit to Atlantic City on Monday, June 13th. The flight was cancelled and I needed to make alternate arrangements - but somehow I was unable to clearly communicate that I was one of the people whose flight was cancelled.
The supervisor repeated, in a louder and stronger voice, that the manager was only speaking to people with cancellations. Despite my obvious frustration, considering it took hours to receive those pearls of wisdom from India, what angered me more was the fact that an American company would hire people from another country when Americans need jobs.
As I am sure all airline people are aware of, booking a flight the day before departure is extremely expensive. The cheapest flight I could find was back to Atlantic City via Airtran with a layover in Atlanta. This flight cost an extra $205 plus $15 for baggage. All Spirit had to offer me was a $100 future flight credit, which did not help my situation, and frankly, have zero use for such a thing anyway since I will never fly Spirit again.
I also tried to call the Atlantic City Airport to speak to someone, preferably the woman I spoke to prior to departure from Atlantic City, and was told by someone that my request was impossible and hung up on me.
I find it really poor that I was given wrong information by the woman at the Spirit counter in Atlantic City and the customer service I experienced was the worst I've seen in my life. I find it unfair that the passengers were forced to pay extra money to get home because of this strike.
Needless to say, the phone number she provided was for customer service that was outsourced to India. I called three separate times and explained everything the woman in Atlantic City told me about rerouting and the people in India explained that they had no idea what I was talking about, Spirit had zero intention to reroute anyone, and there was nothing they could do - regardless of anyone's circumstances. It's pretty upsetting to be in the situation in the first place, let alone spend 3+ hours on hold/trying to communicate with people whose first, and maybe even second language, is not English. I asked to speak with a supervisor, who reitterated the robotic talk of the original representative, and I once again explained the situation and he also had no idea. I asked to then speak with the supervisor's boss, who he indicated was a manager, but, the manager was only speaking to people with flight cancellations. I was returning from Detroit to Atlantic City on Monday, June 13th. The flight was cancelled and I needed to make alternate arrangements - but somehow I was unable to clearly communicate that I was one of the people whose flight was cancelled.
The supervisor repeated, in a louder and stronger voice, that the manager was only speaking to people with cancellations. Despite my obvious frustration, considering it took hours to receive those pearls of wisdom from India, what angered me more was the fact that an American company would hire people from another country when Americans need jobs.
As I am sure all airline people are aware of, booking a flight the day before departure is extremely expensive. The cheapest flight I could find was back to Atlantic City via Airtran with a layover in Atlanta. This flight cost an extra $205 plus $15 for baggage. All Spirit had to offer me was a $100 future flight credit, which did not help my situation, and frankly, have zero use for such a thing anyway since I will never fly Spirit again.
I also tried to call the Atlantic City Airport to speak to someone, preferably the woman I spoke to prior to departure from Atlantic City, and was told by someone that my request was impossible and hung up on me.
I find it really poor that I was given wrong information by the woman at the Spirit counter in Atlantic City and the customer service I experienced was the worst I've seen in my life. I find it unfair that the passengers were forced to pay extra money to get home because of this strike.
It has been proved that the ALPA gave a 30 days cooling period before an imminent strike Spirit at no moment made this information clearly available at their website nor to prospective passengers purchasing tickets within the period a strike would take place. Moreover, travel insurance provider TravelGuard did make a disclaimer that it would not accept complaints of flight cancellations due to strike after May 21st, 2010 with no information of the probability of a strike.
Due to all this, purchasers as myself with no knowledge of the air service business situation had no indication as to make any further research regarding a strike that would influence our decision of whether flying with Spirit Airlines or not. Even after this lack of information made available to customers, Spirit refused to provide fair compensations to stranded passengers, evidenced by myself, as a cancelled-flight victim, that credit offered for future flights is not only not attributed to my free spirit account to be used on multiple flights, but only cover airfare for round trips excluding seat selection, purchase of baggage or even taxes, knowing as they due that as a low-cost carrier, the probability of a round trip amounting the totality of the credit is unlikely, specially to customers such as myself, and may others, who are members of the so called '9 fare club'. This credit is void once used, even if the total of the amount is unused, and leaves us customers with outstanding charges to cover in cash.
Not only that, but customers that spend incredibly elevated sums on purchasing round or one way tickets on other airlines that refused to honor Spirit's reservations, as well as many others that simply couldn't afford them, or even accommodations for the time they were left stranded at airports waiting for Spirit to resume operations, were not acknowledged by the Airline in any way. This blatant abuse to the almost 16,000 passengers they advertise fly with them daily is more than reason enough to elevate a higher complain in order for our economic and moral damages be covered by these service providers, that failed to provide just that.
Due to all this, purchasers as myself with no knowledge of the air service business situation had no indication as to make any further research regarding a strike that would influence our decision of whether flying with Spirit Airlines or not. Even after this lack of information made available to customers, Spirit refused to provide fair compensations to stranded passengers, evidenced by myself, as a cancelled-flight victim, that credit offered for future flights is not only not attributed to my free spirit account to be used on multiple flights, but only cover airfare for round trips excluding seat selection, purchase of baggage or even taxes, knowing as they due that as a low-cost carrier, the probability of a round trip amounting the totality of the credit is unlikely, specially to customers such as myself, and may others, who are members of the so called '9 fare club'. This credit is void once used, even if the total of the amount is unused, and leaves us customers with outstanding charges to cover in cash.
Not only that, but customers that spend incredibly elevated sums on purchasing round or one way tickets on other airlines that refused to honor Spirit's reservations, as well as many others that simply couldn't afford them, or even accommodations for the time they were left stranded at airports waiting for Spirit to resume operations, were not acknowledged by the Airline in any way. This blatant abuse to the almost 16,000 passengers they advertise fly with them daily is more than reason enough to elevate a higher complain in order for our economic and moral damages be covered by these service providers, that failed to provide just that.
Extensive telephone delays while calling their 800 number. Was answered by individual with language probles and phone line quality problems. Tried to book a flight using miles, more than 60 days out. Told that 1/2 my flight could be covered, the other half required 20000 miles. Normally both halves could have been covered for 2500 miles. Since I did not have this many miles, I could not complete the transaction. This smells to me like a scam.
3 couples decided to go on vacation to a 6 star resort, wanted to get there early in the first day of vacation and the only early flight from tampa to punta cana was spirit airlines so we booked with them..got the the dr around 1230pm first day was great.. proceeded to have a great vacation all week until the day before returning home we went to book our transfers home from the hotel to air port and found out spirit airlines was on strike..no one contacted us to let us know they were on strike..so we had to scramble to find a way back to the us.
mind you we are in a 3rd world country with limited access to any computer,telephone,or anyway to get home was no option. the first couple found a flight for 2 with us airways for 764.00 one way for both,, by the time they told us it had been a couple of hours so we scrambled to get on the same flight cause we were all together, but had to use our own credit cards cause no one could afford to pay for the others ones. so we got to book with same airlines same flight for 1128.40 per couple plus luggage of 46.00,,, quite a difference in price huh. do you think the airlines wasnt using this strike to their advantage...but like i said we were at their mercy..so we paid this amount with the attention of hopefully getting our money back from spirit.
when we got back i noticed that spirit airlines had left us a message on our computer that they were cancelling our flight due to their strike..well i dont have a laptop and i was on vacation with not watching tv or using a computer ..thats usually what you dont do on vacation....so when we got back we contacted spirit and they said we are going to give you 563.92 back for your trip... that didnt even pay for one rt ticket..we orginally pd 925.84 plus92.00 for luggage..as far as im concern they should have to pay what it cost us to return home..not to mention they ruined our whole last day of vacation. cause we spent the whole day trying to find a way home..its not that easy when your in another country..
mind you we are in a 3rd world country with limited access to any computer,telephone,or anyway to get home was no option. the first couple found a flight for 2 with us airways for 764.00 one way for both,, by the time they told us it had been a couple of hours so we scrambled to get on the same flight cause we were all together, but had to use our own credit cards cause no one could afford to pay for the others ones. so we got to book with same airlines same flight for 1128.40 per couple plus luggage of 46.00,,, quite a difference in price huh. do you think the airlines wasnt using this strike to their advantage...but like i said we were at their mercy..so we paid this amount with the attention of hopefully getting our money back from spirit.
when we got back i noticed that spirit airlines had left us a message on our computer that they were cancelling our flight due to their strike..well i dont have a laptop and i was on vacation with not watching tv or using a computer ..thats usually what you dont do on vacation....so when we got back we contacted spirit and they said we are going to give you 563.92 back for your trip... that didnt even pay for one rt ticket..we orginally pd 925.84 plus92.00 for luggage..as far as im concern they should have to pay what it cost us to return home..not to mention they ruined our whole last day of vacation. cause we spent the whole day trying to find a way home..its not that easy when your in another country..
I have had the displeasure of flying on Spirit Airlines on numerous occasions. In my opinion the employees are unpleasant, the planes are dirty and poorly maintained. They start out with what appears to be a low fare but when they get done charging for every little thing the price ends up the same or more. If you make a change to your itinerary you'll get dinged $200 even if it is 2 minutes after booking. Do not recommend this travesty of the skies.
We went to the airport at 4:30 am last Friday, June 11 and were told that the flights had been cancelled to a strike. Spirit Airlines had our phone numbers to contact us but never bothered to call and inform us of the strike. I spoke with another customer of Spirit and she said they told her it was due to mechanical problems as to why the flight was cancelled. I am not sure why their website was still advertising flights and accepting money on line for them. Very frustrating...a call would have been nice so we didn't have to wake up at 3:00am for our 5:30 am cancelled flight.
We were scheduled to come home from Fort Myers on the 12th from Fort Myers to Detroit at 2:20. We turned our rental car in and arrived at the gate where we were told our ticket was canceled. My husband was at the car rental and my phone had died so I was in shock. I was not aware of what had happened. They explained to me spirit went on strike. They said they gave us a refund of $240 for our tickets and a $100 voucher for next time. I asked if they could help me book another flight and the lady laughed and said no very rude and said they are spirit not a travel agent. She said that is my job. The other lady standing there rolled her eyes at me and said they need to help other people. I explained my phone had died and that I don't know what to do because were stranded.
I started to get upset and asked for a manager. The manager came out and handed me a list of hotels and said spirit was doing nothing more and that the hotels in the area were giving a discount if I needed a place to stay and they that was it. I asked them if they could call the car rental place and see if my husband was still over there so they could tell him not to leave there and let him know I was on my way and they say said no they have to much going on. I couldn't get help from them at all. I ran over to the car rental and he had already turned our car in. We called spirit on the phone at there 800 number and asked if they were giving any help to booking other airlines from his phone and they said no that it was up to us to do this.
Why I am seeing on the news and everywhere that spirit is claiming to have helped people rebook is crazy to me. They were hanging up on people and telling them to move out of line. We were watching this happen while we were there. It happened to us. While I was on the phone asking if they were offering any hotel vouchers or anything they said no and I asked for a manager and they said they are to busy if I had a compaint to write a letter and that they had to go and they hung up. We couldn't get anywhere and the people we met that were at the airport in the same boat we were said they had the same thing happen.
I started to get upset and asked for a manager. The manager came out and handed me a list of hotels and said spirit was doing nothing more and that the hotels in the area were giving a discount if I needed a place to stay and they that was it. I asked them if they could call the car rental place and see if my husband was still over there so they could tell him not to leave there and let him know I was on my way and they say said no they have to much going on. I couldn't get help from them at all. I ran over to the car rental and he had already turned our car in. We called spirit on the phone at there 800 number and asked if they were giving any help to booking other airlines from his phone and they said no that it was up to us to do this.
Why I am seeing on the news and everywhere that spirit is claiming to have helped people rebook is crazy to me. They were hanging up on people and telling them to move out of line. We were watching this happen while we were there. It happened to us. While I was on the phone asking if they were offering any hotel vouchers or anything they said no and I asked for a manager and they said they are to busy if I had a compaint to write a letter and that they had to go and they hung up. We couldn't get anywhere and the people we met that were at the airport in the same boat we were said they had the same thing happen.
I was on the Spirit Air site to purchase airline tickets. I agreed to the ticket price but then was sent to another page to buy seats. I felt this was very deceptive so I refused to complete the transaction. I did not agree to purchase the ticket and then the seats. However, my credit card was billed for both transactions. When I reviewed my emails this morning and found that they had billed my credit card, I attempted to call Spirit. I was on hold for 30 minutes. When at last a customer service representative answered the phone, I was told if I was not flying in the next few days, I would need to call back at a later date. I attempted to cancel this reservation that I did not agree to through their web site. Of course they are continuing to bill me over $200 and they have a system where it is impossible to discuss my dispute with anyone from their company.
Flight got cancelled at the last minute after i already checked my bags and went through inspection. Spirit Airlines said i had no choice but to get my refund back. they lied to me and told me that they had no flights available and not even from another company. didnt offer any accommodations even when i was traveling with my whole family including a 1yr old. The flight was at 11:59pm and we drove from Orlando area to Fort Lauderdale, that's about 3hrs or more away. We had no place to stay and had to drive back. I had to get the refund when supposibly my money will be available in 24hrs and this havent happened yet. this was 6/8/2010 and today is 6/10/2010. Please let everyone out there to know how careless this company is because this can happened to anyone. They just gave us $100 dollars to spend with them, now what makes them think i will want to travel with them. This can happen to anyone and lose any kind of reservations they had. I was lied to by them and i wasnt taken cared by them. Companies like this shouldnt be out there to make business, i called to complaint and all they said was sorry, we cant do anything when its the airplane's company responsibility to find me another fligth to my destination.
when i came to my house and checked my computer there was plenty of flights from another company, they just keep lying and lying. Let everyone know! i didnt get no services for free i work hard for my money. where is customer service! Lost all the money in gas and toll, lost my vacation time since i cant even purchase another ticket with another company because my money is not in my account. and not only that i will have to pay the double to purchase another ticket from another company since i will have to buy it at the last minute.
when i came to my house and checked my computer there was plenty of flights from another company, they just keep lying and lying. Let everyone know! i didnt get no services for free i work hard for my money. where is customer service! Lost all the money in gas and toll, lost my vacation time since i cant even purchase another ticket with another company because my money is not in my account. and not only that i will have to pay the double to purchase another ticket from another company since i will have to buy it at the last minute.
Myself and a few family members were returning to Chicago after attending a wedding in Fort Myers FL. Our flight 220 departed RSW on Tuesday 6/1/2010 when we arrived at home I discovered my Marine Corp lighter was missing from my luggage. I have had this Marine Corp lighter since 1966 took it to Vietnam and have traveled everywhere with out losing it, I have always put it in my luggage with out a problem, it makes me sick that someone would steal this from me.
When I told my brother that it was missing he told me his daughters camera was missing from her luggage and his step sons sun glasses that were in a hard case were also missing from his checked luggage. I called Fort Myers TSA they stated that my baggage was not inspected and went straight to the Spirit baggage handlers. I called Spirit reservation number to obtain the phone number for the Fort Myers Spirit Baggage or counter and was told there are no phone numbers or internet contact that would help me. I would have to go back to the Airport to make a complaint. This theft just makes me sick to loose a personel item like this, the lighter means nothing to anyone other than myself I have carried this for the last 44yrs as a symbol of my Marine Corp service in Vietman Do not put anything of personel value in your luggage if you are traveling Spirit Airlines that you can't afford to lose.
When I told my brother that it was missing he told me his daughters camera was missing from her luggage and his step sons sun glasses that were in a hard case were also missing from his checked luggage. I called Fort Myers TSA they stated that my baggage was not inspected and went straight to the Spirit baggage handlers. I called Spirit reservation number to obtain the phone number for the Fort Myers Spirit Baggage or counter and was told there are no phone numbers or internet contact that would help me. I would have to go back to the Airport to make a complaint. This theft just makes me sick to loose a personel item like this, the lighter means nothing to anyone other than myself I have carried this for the last 44yrs as a symbol of my Marine Corp service in Vietman Do not put anything of personel value in your luggage if you are traveling Spirit Airlines that you can't afford to lose.
Spirit Airlines owes me $159.60 for a one way ticket that I was forced to buy due to an error on their part. Their customer service canceled my flight departure instead of rescheduling the date, as I requested. I paid all penalties for date changes. The customer service will not resolve this with me. I have already created a dispute with my credit card company and was not given satisfactory results as Spirit Airlines refused to acknowledge a problem. Loss of money. Overpayment for ticket. Very stressful.
I was in the midst of booking a flight on spiritair.com when I was presented with an advertisement/offer/promotion that if I applied and was approved for a Free Spirit World MasterCard, and used the card to book the flight, I would "instantly" save $125 as well as accumulate 5000 frequent flier miles. I applied for the card. After submitting my application I waited a few seconds while the application processed. Then, the webpage reloaded and said that I was approved for a Free Spirit World MasterCard Platinum. However, when I returned to the bookings screen, the screen had not changed. I had no option to use the card to book the flight. My only options were to apply for the card (which I had just been approved for) - in other words, the ad/offer/promotion remained on the screen as if I had not just applied and been approved - or to book the flight with a different card (in which case, I would not receive the benefit of the offer/promotion - the "instant" $125 savings).
Spirit got the benefit adding me to their Free Spirit World MasterCard rolls, but I did not get the benefit of the $125 savings. It seems to me that Spirit has violated consumer, commercial, and contract law, if not other law. In addition, their customer service/relations departments have been of no help. First, when I have called, they have kept me on hold for hours - 54 consecutive minutes in one particular instance. Secondly, I keep being told to contact "Kathryn James" (actual spelling unknown). But for two days now I have called, asking for Kathryn James and been told she is unavailable. I have been promised by Spirit representatives that Kathryn James will call me back, but she has not. Thirdly, no representative nor supervisor has been able to help me with this ordeal. They repeat ad nauseum that I could only have taken advantage of the promotion if my application had been instantly approved.
Aside from the blatant absurdity of this claim, I could not have been approved any more instantaneously than I was. I applied online, submitted my application online, and after a matter of seconds was approved. Nor does any requirement of instant approval appear anywhere in the ad/offer/promo or even the fine print. The only contingency is that the consumer apply and be approved (which I did and was) and use the card to book the flight (which I could not do because I was not given that option after being approved). Spirit has been giving me the run-around for two days, offering me no satisfactory solution. They can not advertise something and then, when the consumer has complied with the requirements and done its part, not uphold their end of the bargain or stand by their offer. Nor can they treat their customers this maliciously. The ad/offer/promo can still be seen on their website - try to book a flight on spiritair.com, it will appear after several steps (but before purchase and confirmation) on the page which reads "Confirm Flights And Purchase."
Spirit got the benefit adding me to their Free Spirit World MasterCard rolls, but I did not get the benefit of the $125 savings. It seems to me that Spirit has violated consumer, commercial, and contract law, if not other law. In addition, their customer service/relations departments have been of no help. First, when I have called, they have kept me on hold for hours - 54 consecutive minutes in one particular instance. Secondly, I keep being told to contact "Kathryn James" (actual spelling unknown). But for two days now I have called, asking for Kathryn James and been told she is unavailable. I have been promised by Spirit representatives that Kathryn James will call me back, but she has not. Thirdly, no representative nor supervisor has been able to help me with this ordeal. They repeat ad nauseum that I could only have taken advantage of the promotion if my application had been instantly approved.
Aside from the blatant absurdity of this claim, I could not have been approved any more instantaneously than I was. I applied online, submitted my application online, and after a matter of seconds was approved. Nor does any requirement of instant approval appear anywhere in the ad/offer/promo or even the fine print. The only contingency is that the consumer apply and be approved (which I did and was) and use the card to book the flight (which I could not do because I was not given that option after being approved). Spirit has been giving me the run-around for two days, offering me no satisfactory solution. They can not advertise something and then, when the consumer has complied with the requirements and done its part, not uphold their end of the bargain or stand by their offer. Nor can they treat their customers this maliciously. The ad/offer/promo can still be seen on their website - try to book a flight on spiritair.com, it will appear after several steps (but before purchase and confirmation) on the page which reads "Confirm Flights And Purchase."
I am distressed to inform you that a recent flight that my wife and I took on Spirit Airlines was the worst experience, by far, in my 68 years of business and personal travel. Due to the incompetence, arrogance and total indifference of Spirit personnel, my wife and I had to pay the costs for alternative flights on two other airlines, a rental car, an over night hotel stay, AND miss one day of our vacation at Club Med. Below is a summary of what happened.
Date 4/17/10 Flight 0705 LGA to Fort Lauderdale (depart 6:40 am- arrive 9:40am) connect to Spirit Flight 2098 Fort Lauderdale to San Salvador depart 12:15 pm.
We arrived at the Spirit counter at LGA at 5:05 am and got into a long line for processing by Spirit reservations agents. Three people were working at the counter but the line was moving very slowly. At 5:45, although the line was still very long, one person left the counter leaving only two agents to handle the crowd. At 6:00 some passengers, not Spirit personnel, suggested that since many people were on the 6:40 flight that these people be processed first. At 6:15 my wife and I were processed and got to TSA security. After a few minutes, TSA realized that there was a time constraint for this Spirit flight and advanced us in the line. We arrived at the gate around 6.27 and no one was at the gate counter. After two minutes, a junior Spirit agent appeared at the counter and said the person in charge, Ramunda (I believe that was her name), was at the gate and we had to talk to her. After another few minutes she appeared and told us that we were late getting to the gate and we missed the flight. At this time, the plane was still at the gate and my luggage on board.
There were at least two other parties besides ours that similarly missed the flight. Ramunda told us that it was TSAs fault, that they took too long to process us at security and that Spirit tried to facilitate us but that TSA refused. This was not true. TSA was very helpful and processed our group ahead of the others in line. I told Ramunda that we had a connecting Spirit flight and asked her what our options were. She told us that we could take the next connecting flight to San Salvador. When we asked her when that was, she said next week, meaning 7 days later! Meanwhile our luggage had been sent on to Fort Lauderdale. We then asked if she could get us on another Spirit flight to Fort Lauderdale that day and was told that the flights were all booked and unavailable. We asked about other airlines flights to Fort Lauderdale and San Salvador and were told that they did not have any information on other airlines. Throughout, Ramunda said that it was ours and the TSAs fault that we were late at the gate and offered no help or suggestions as to what we could do.
Through our own efforts, my wife and I flew on Jet Blue to Fort Lauderdale that day (to pick up our luggage from Spirit), rented a car to drive to Miami where we stayed overnight and caught a Bahamas Air flight to San Salvador the next day. I estimate that these additional costs totaled $1,600 and we lost a day of vacation as well.
This situation was caused initially by Spirit not having enough agents at the reservations counter. In fact, we overheard one of the agents complaining that only two people were processing the passengers and asking why a third person wasnt there. Then, there was no coordination by the processing agents at reservations and a person at the gate counter (since Ramunda was at the plane) informing them that there were at least three parties who were processed and still to board. After the fact, there was no effort to assist us to gain a flight on Spirit to Fort Lauderdale, at least saving us that additional cost. Finally, there was no attempt at all to understand the gravity of our situation and to assist us or the other two parties in any way. (The dysfunctional situation at the gate counter, in fact, continued over to the next flight when Ramunda literally screamed at the passengers because things were so disorganized.) Throughout this whole experience, Ramundas posture was that it was our and the TSAs fault and therefore she would do nothing to help us.
The only compensation that we were granted was a credit, not a refund, for the flights that we missed. This did not even include the luggage charges that I had prepaid.
I hope that this experience was an isolated incident caused by a few employees rather than representative of managements attitude at Spirit Airlines. If that is the case, then I would appreciate recompense for the monies, approximately $1,600 less the credit, lost vacation time and aggravation of this experience. (I will gladly provide an itemized listing of my expenses) However, if this attitude is endemic to your organization and personifies your marketing philosophy, then I will do all that is possible to dissuade others from flying Spirit Airlines and the continuation of your business.
I would appreciate a response to this complaint.
Date 4/17/10 Flight 0705 LGA to Fort Lauderdale (depart 6:40 am- arrive 9:40am) connect to Spirit Flight 2098 Fort Lauderdale to San Salvador depart 12:15 pm.
We arrived at the Spirit counter at LGA at 5:05 am and got into a long line for processing by Spirit reservations agents. Three people were working at the counter but the line was moving very slowly. At 5:45, although the line was still very long, one person left the counter leaving only two agents to handle the crowd. At 6:00 some passengers, not Spirit personnel, suggested that since many people were on the 6:40 flight that these people be processed first. At 6:15 my wife and I were processed and got to TSA security. After a few minutes, TSA realized that there was a time constraint for this Spirit flight and advanced us in the line. We arrived at the gate around 6.27 and no one was at the gate counter. After two minutes, a junior Spirit agent appeared at the counter and said the person in charge, Ramunda (I believe that was her name), was at the gate and we had to talk to her. After another few minutes she appeared and told us that we were late getting to the gate and we missed the flight. At this time, the plane was still at the gate and my luggage on board.
There were at least two other parties besides ours that similarly missed the flight. Ramunda told us that it was TSAs fault, that they took too long to process us at security and that Spirit tried to facilitate us but that TSA refused. This was not true. TSA was very helpful and processed our group ahead of the others in line. I told Ramunda that we had a connecting Spirit flight and asked her what our options were. She told us that we could take the next connecting flight to San Salvador. When we asked her when that was, she said next week, meaning 7 days later! Meanwhile our luggage had been sent on to Fort Lauderdale. We then asked if she could get us on another Spirit flight to Fort Lauderdale that day and was told that the flights were all booked and unavailable. We asked about other airlines flights to Fort Lauderdale and San Salvador and were told that they did not have any information on other airlines. Throughout, Ramunda said that it was ours and the TSAs fault that we were late at the gate and offered no help or suggestions as to what we could do.
Through our own efforts, my wife and I flew on Jet Blue to Fort Lauderdale that day (to pick up our luggage from Spirit), rented a car to drive to Miami where we stayed overnight and caught a Bahamas Air flight to San Salvador the next day. I estimate that these additional costs totaled $1,600 and we lost a day of vacation as well.
This situation was caused initially by Spirit not having enough agents at the reservations counter. In fact, we overheard one of the agents complaining that only two people were processing the passengers and asking why a third person wasnt there. Then, there was no coordination by the processing agents at reservations and a person at the gate counter (since Ramunda was at the plane) informing them that there were at least three parties who were processed and still to board. After the fact, there was no effort to assist us to gain a flight on Spirit to Fort Lauderdale, at least saving us that additional cost. Finally, there was no attempt at all to understand the gravity of our situation and to assist us or the other two parties in any way. (The dysfunctional situation at the gate counter, in fact, continued over to the next flight when Ramunda literally screamed at the passengers because things were so disorganized.) Throughout this whole experience, Ramundas posture was that it was our and the TSAs fault and therefore she would do nothing to help us.
The only compensation that we were granted was a credit, not a refund, for the flights that we missed. This did not even include the luggage charges that I had prepaid.
I hope that this experience was an isolated incident caused by a few employees rather than representative of managements attitude at Spirit Airlines. If that is the case, then I would appreciate recompense for the monies, approximately $1,600 less the credit, lost vacation time and aggravation of this experience. (I will gladly provide an itemized listing of my expenses) However, if this attitude is endemic to your organization and personifies your marketing philosophy, then I will do all that is possible to dissuade others from flying Spirit Airlines and the continuation of your business.
I would appreciate a response to this complaint.
I was charged $39.95 for a renewal which I did not authorize. I tried calling Spirit Airlines many times but no one seems to be able to help. I called the credit card company (Spirit Air Master Card Account) and asked them to close out my account. I asked them to do this last year and I told them I do not want this service. Some how, my acct was not closed out. Not to ruin my credit,I am paying this card. However, I want to be reimbursed.
I have request to speak to a manager many times, left messg but have not receive no answer, last month I use Spirit service flying from Fort Lauderdale Florida international Airport to Guatemala city Airport...my experiencing with this company during flying time was not the best in the world special from Male fly attendant, first fly Fort Lauderdale # 243 3-25-10 also returning fly from Guatemala $ 244Male fly attendant on bout fly has no customer service skills, they make US feel that we was flying for free wiht no Humans Rights...
I did not said nothing else during the fly because today day if a customer complaint inside the aircraft the fist option for fly attendant is call security or call the pilot and land the airplane and drop you off. Male fly attendant on bout fly there where unprofessional the way they talk to me and my son...we where seating at the window 11F 11E on fly # 243 and fly # 244 at the window 11A and 11B those seats are on the emergency window.. Male fly attendant walk straight to us and SAID *** DO YOU SPEAK ENGLISH *** what I answer excuse me! Then He answer DO YOU SPEAK ENGLISH!!!! at this point I realize I'm in front of a person who has no knowledge of any customer service skills or professional manners to help or request information from public customers.. My answer was yes we do...then his answer was I need to hear that from him (my son) And I said ***I'm his father*** he STATED I NEED TO HEAR THAT FROM HIS MOUTH**** at this moment I decide not to said nothing else except I request to have his Name what his answer was Victor then He said what is yours!!!!
this show that Victor need to roll a professional customer program or have him to enjoy the underemployment line which still getting longer every day. With this experience during this fly where I pay close to $800.00 for both tickets the service that we receive is not eve worth $100.00 Hope this information will help others search for outside Country companies to fly other Countries beside US. I proud of US companies but some companies are getting off line pushing customer to look for second alternatives.
I did not said nothing else during the fly because today day if a customer complaint inside the aircraft the fist option for fly attendant is call security or call the pilot and land the airplane and drop you off. Male fly attendant on bout fly there where unprofessional the way they talk to me and my son...we where seating at the window 11F 11E on fly # 243 and fly # 244 at the window 11A and 11B those seats are on the emergency window.. Male fly attendant walk straight to us and SAID *** DO YOU SPEAK ENGLISH *** what I answer excuse me! Then He answer DO YOU SPEAK ENGLISH!!!! at this point I realize I'm in front of a person who has no knowledge of any customer service skills or professional manners to help or request information from public customers.. My answer was yes we do...then his answer was I need to hear that from him (my son) And I said ***I'm his father*** he STATED I NEED TO HEAR THAT FROM HIS MOUTH**** at this moment I decide not to said nothing else except I request to have his Name what his answer was Victor then He said what is yours!!!!
this show that Victor need to roll a professional customer program or have him to enjoy the underemployment line which still getting longer every day. With this experience during this fly where I pay close to $800.00 for both tickets the service that we receive is not eve worth $100.00 Hope this information will help others search for outside Country companies to fly other Countries beside US. I proud of US companies but some companies are getting off line pushing customer to look for second alternatives.
After hearing today about Spirit Airlines' audacity to start charging for carry-on (not just checked) luggage, I felt the need to share my nightmare story from last year.I flew last year on Spirit several times, from Ft. Lauderdale to Lima, Peru, each time, delayed flights, surly employees, etc. I chalked it up to "you get what you pay for". But last May, I flew from FLL to Lima, and my flight was delayed from Lima to Pisco, where there is no commercial airport, just military. After the 6 or so hour flight, we arrived in Pisco at about 11 pm, then proceeded to be Kidnapped on the plane, without food, water, or any decent answers as to why they couldn't land in Lima that evening. From 11 pm until 6 am the Next morning, we then flew to Chiclayo, where the airline dumped us off the plane, and we all waited until 11 pm That night, to eventually fly back to Lima.
On this plane were elderly, mothers with babies, and Many frustrated passengers. The pilots and rude employees went to their hotel and literally left us in a dusty, hot, and unknown city. I was livid! After I got home I wrote a letter to Spirit and anyone else who would listen. Despite this 6 hour flight taking 28 hours from start to finish, Spirit Air did Nothing. I've never hoped for failure of anyone, but I have hoped many times that people will boycott and send Spirit packing. I can tell you I would Never pay to fly them again. In my 30+ yrs. of flying, I don't believe I've ever had such blatant callous and uncaring response to its customers. Furthermore, their fares have crept up and now their fees are not much better than the other airlines. JetBlue, Southwest, etc. beat Spirit on every level of service hands down! Hope this helps someone else.
On this plane were elderly, mothers with babies, and Many frustrated passengers. The pilots and rude employees went to their hotel and literally left us in a dusty, hot, and unknown city. I was livid! After I got home I wrote a letter to Spirit and anyone else who would listen. Despite this 6 hour flight taking 28 hours from start to finish, Spirit Air did Nothing. I've never hoped for failure of anyone, but I have hoped many times that people will boycott and send Spirit packing. I can tell you I would Never pay to fly them again. In my 30+ yrs. of flying, I don't believe I've ever had such blatant callous and uncaring response to its customers. Furthermore, their fares have crept up and now their fees are not much better than the other airlines. JetBlue, Southwest, etc. beat Spirit on every level of service hands down! Hope this helps someone else.
I am writing to you in order to share my experience and express my disappointment with Spirit's performance. I apologize in advance for the length of this email.I booked a trip to Orlando for my family and I. Our flight to Orlando was uneventful. My kids had a great time and we were looking forward to going home. We arrived at the airport in Orlando 3 hours before our flight, checked 2 bags and proceeded to our gate to await our 9:25pm flight. We were informed at 8:00pm that the inbound flight would be late because they had to change planes in Fort Lauderdale due to a mechanical issue. The flight arrived at 11:30pm and we boarded immediately.
After taking our seats many people began complaining about the lack or air conditioning on the plane. It was very uncomfortable. Shortly, an announcement was made that the auxiliary power wasn't working and they couldn't provide air until they taxied to the runway because they could only start 1 engine at the gate due to the power issue. We sat and waited for 20 minutes with no air. At 12:30am another announcement was made that there was a computer error regarding the engines and maintenance had to be called. We couldn't leave the plane but they would bring in an air conditioner car so we had air. We waited another 30 minutes. After 1am they decided to have us get off the plane while we waited for maintenance. After getting off several passengers inquired about the timetable and any alternatives to taking this flight. We were told that nothing could be done until maintenance arrives and the next flight was at 8:30am. With concern for the safety of the aircraft and the well being of my family I decided to rebook for the 8:30am flight after being assured it would be a different plane. I was assured I could pickup our luggage when we arrived in ACY the next day.
By 2am maintenance arrived and immediately "fixed" the problem. Everyone reboarded and the flight departed. We spent the night on the floor of the concourse. At 5:15am an attendant informed us that the 8:30am flight was canceled and the next flight was at 3pm. We objected to this. After some checking she informed us that she could get us on an Airtran flight leaving at 6:15am. We quickly gathered out children and belongings and literally ran across to the other side of the airport to get new boarding passes. When we arrived at the Airtran desk we were informed the flight was 6:15pm not 6:15am. They booked us on a flight to Atlanta leaving at 9:30am with a connection to ACY leaving at 3:30pm. This would get us in almost 24 hours after our scheduled arrival. With no recourse, we accepted the flight. With time to kill I went online and checked the flight status of #304 and learned that it was diverted to South Carolina. I was incensed that after they insisted the plane was safe and operational it was obviously determined after takeoff that it wasn't.
Furthermore, this was obviously the same plane that was to be used for the 8:30 flight that was canceled which means I was lied to about it being a different plane. After weather delays in Atlanta we did not get into ACY until 9:30pm last night. After spending a full 24 hours in airports without a breath of fresh air it was good to be home. I proceeded to the counter to inquire about our luggage. I was informed that the plane never left South Carolina and our luggage had to be trucked to Myrtle Beach so that it could be flown back to ACY. I filled out paperwork and was told it would be delivered today. At 10am I received a call informing me that they had the luggage and would make arrangements to deliver it today or tomorrow. I have not heard anything since. Those bags have all of my wife's medication, all of the clothes we wore on vacation as well as all of our personal items.
At this time my family has lost an entire day of our lives, I missed a day of work, We spent over $100 feeding our children in the airport for 24 hours, paid for an extra day of parking at the airport in ACY and had to replace several toiletries and medications because we don't know when we will receive our bags and what condition they will be in. It is with all this in mind that I am asking for some form of compensation for the distress that my family and I experienced due to the negligence of Spirit. I assure you that a $100 credit for a future flight(which was offered at 2am when we rebooked) will not be satisfactory. I do not believe I am out of line in asking to be compensated for our inconvenience, additional costs and most of all the lack of concern for my family in expecting us to fly on an obviously unsafe aircraft.
After taking our seats many people began complaining about the lack or air conditioning on the plane. It was very uncomfortable. Shortly, an announcement was made that the auxiliary power wasn't working and they couldn't provide air until they taxied to the runway because they could only start 1 engine at the gate due to the power issue. We sat and waited for 20 minutes with no air. At 12:30am another announcement was made that there was a computer error regarding the engines and maintenance had to be called. We couldn't leave the plane but they would bring in an air conditioner car so we had air. We waited another 30 minutes. After 1am they decided to have us get off the plane while we waited for maintenance. After getting off several passengers inquired about the timetable and any alternatives to taking this flight. We were told that nothing could be done until maintenance arrives and the next flight was at 8:30am. With concern for the safety of the aircraft and the well being of my family I decided to rebook for the 8:30am flight after being assured it would be a different plane. I was assured I could pickup our luggage when we arrived in ACY the next day.
By 2am maintenance arrived and immediately "fixed" the problem. Everyone reboarded and the flight departed. We spent the night on the floor of the concourse. At 5:15am an attendant informed us that the 8:30am flight was canceled and the next flight was at 3pm. We objected to this. After some checking she informed us that she could get us on an Airtran flight leaving at 6:15am. We quickly gathered out children and belongings and literally ran across to the other side of the airport to get new boarding passes. When we arrived at the Airtran desk we were informed the flight was 6:15pm not 6:15am. They booked us on a flight to Atlanta leaving at 9:30am with a connection to ACY leaving at 3:30pm. This would get us in almost 24 hours after our scheduled arrival. With no recourse, we accepted the flight. With time to kill I went online and checked the flight status of #304 and learned that it was diverted to South Carolina. I was incensed that after they insisted the plane was safe and operational it was obviously determined after takeoff that it wasn't.
Furthermore, this was obviously the same plane that was to be used for the 8:30 flight that was canceled which means I was lied to about it being a different plane. After weather delays in Atlanta we did not get into ACY until 9:30pm last night. After spending a full 24 hours in airports without a breath of fresh air it was good to be home. I proceeded to the counter to inquire about our luggage. I was informed that the plane never left South Carolina and our luggage had to be trucked to Myrtle Beach so that it could be flown back to ACY. I filled out paperwork and was told it would be delivered today. At 10am I received a call informing me that they had the luggage and would make arrangements to deliver it today or tomorrow. I have not heard anything since. Those bags have all of my wife's medication, all of the clothes we wore on vacation as well as all of our personal items.
At this time my family has lost an entire day of our lives, I missed a day of work, We spent over $100 feeding our children in the airport for 24 hours, paid for an extra day of parking at the airport in ACY and had to replace several toiletries and medications because we don't know when we will receive our bags and what condition they will be in. It is with all this in mind that I am asking for some form of compensation for the distress that my family and I experienced due to the negligence of Spirit. I assure you that a $100 credit for a future flight(which was offered at 2am when we rebooked) will not be satisfactory. I do not believe I am out of line in asking to be compensated for our inconvenience, additional costs and most of all the lack of concern for my family in expecting us to fly on an obviously unsafe aircraft.
Tried to cancel air card early as service is not good. Am going to be charged 150.00 which is what the agreement states. Tried to negotiate this with Sprint, customer service rep got rude. I feel that it should be enough to have a 12 month agreement for service. What can we do to change the standard 24 months to 12 months? It would more feasible for consumers to commit to a 12 month agreement, and then go month to month. Why do these companies have this monopoly on making consumers sign for 24 months. Is there anyone out there trying to get this changed. It is a shame that these cell phone companies make consumers agree to something for 24 months!!!!!
A Spirit airline is the worst airline I have ever encountered. I booked my ticket online and there was a problem with the booking system. The flight to my destination was fine. The problem was at the airport in Bogota, Colombia when the customer service representative informs me that I am not in the system to fly out. Spirit airline's booking system booked my departure flight on the same time and day as my arrival flight. What a poorly ran company, I had to buy another ticket and extent my stay in Colombia and lose potential business clients. Whatever you do, do not buy a ticket from this company they didn't even apologize to me. Research alternatives dont get stuck at your destination because of poor management. Trust me .......Had to pay an extra 300 dollars. Lost a lot of money because I couldn't meet with Business Clients.
On March 11th 2010, My wife and I were departing LGA to FLL on Spirit Airlines thru gate #6. Our departure time was 10:45 am to arrive in FLL at 1:47 pm on flight #197. We had our electronic tickets in hand and when we arrived at the gate we were told that our names were not on the computer. Their excuse was that late the prior night they had to downsize to a smaller plane, and that we had to stand by and wait to be rescheduled for another flight. Another 25 to 30 people were told the same thing, and we all had to sit and wait till they could find us a flight.
After 2 hours one of the two lady gate agents called us for a meeting and announced that we would all receive a 100.00 dollar credit per person for our suffering. She did this verbally without a formal document. While waiting the lady gave us a 7 dollar per person food voucher which i tried to use, but they would not accept it at the food court. An our later they finally started to give the people their flights.
Me and my wife were then send to JFK on a prepaid taxi, to depart on Jet Blue. On top of this, my wife was given a seat on 1c while I was given a seat on 25b. We finally departed at 1:45 pm and arrived at 4:45 pm due to bad weather. The reason for me to send you this written complaint is to make all future travelers aware of how poor and unprofessional the service of Spirit Airlines is. Thank you for your attention on this important matter.
After 2 hours one of the two lady gate agents called us for a meeting and announced that we would all receive a 100.00 dollar credit per person for our suffering. She did this verbally without a formal document. While waiting the lady gave us a 7 dollar per person food voucher which i tried to use, but they would not accept it at the food court. An our later they finally started to give the people their flights.
Me and my wife were then send to JFK on a prepaid taxi, to depart on Jet Blue. On top of this, my wife was given a seat on 1c while I was given a seat on 25b. We finally departed at 1:45 pm and arrived at 4:45 pm due to bad weather. The reason for me to send you this written complaint is to make all future travelers aware of how poor and unprofessional the service of Spirit Airlines is. Thank you for your attention on this important matter.
Spirit--the RipOff Airline!
Cheap airline makes its profit from keeping unsuspecting customer's prepaid $9 club membership proceeds when they apply for the Spirit Mastercard from Barclays Bank.DON'T apply for it's Mastercard--you will only be frustrated when you give up your paid $9 club m'shp when trying to link the mastercard with your current club m'shp. If you click "cancel my membership because I will use my complimentary membership" you will not be told that it will take 45 days during which you will have a gap in your benefits and will not be able to obtain the lower $9 club fares.
This can be easily resolved by noting the delay under the check-off box for "Cancelling my mshp....."---if Spirit were HONEST.
SHAME ON SPIRITAIR!!I AM CANCELLING MY MASTERCARD AND ALL ASSOCIATION WITH YOUR AIRLINE.
Cheap airline makes its profit from keeping unsuspecting customer's prepaid $9 club membership proceeds when they apply for the Spirit Mastercard from Barclays Bank.DON'T apply for it's Mastercard--you will only be frustrated when you give up your paid $9 club m'shp when trying to link the mastercard with your current club m'shp. If you click "cancel my membership because I will use my complimentary membership" you will not be told that it will take 45 days during which you will have a gap in your benefits and will not be able to obtain the lower $9 club fares.
This can be easily resolved by noting the delay under the check-off box for "Cancelling my mshp....."---if Spirit were HONEST.
SHAME ON SPIRITAIR!!I AM CANCELLING MY MASTERCARD AND ALL ASSOCIATION WITH YOUR AIRLINE.
Email to Spirt Airlines from me: January 2, 2010, Spirit Airlines notified me that my flight 844 from Ft. Lauderdale to Detroit was canceled due to mechanical problems. After receiving this message, I called Spirit airlines to arrange an alternative flight and they advised I must go to the airport to do this.
Upon arriving at the airport, the employees at the Spirit reservation desk told me that they would book me on another flight and they needed approx. 1 1/2 hours to do this. After waiting 9 hours at the airport, and receiving lip service from your attendants during this time, I booked my own flight with Air Trans, departing on Sunday at 2:53 p.m. to Flint Michigan for a total of $410.39. Then upon arriving in Flint, I rented a vehicle to go to Detroit to pick up my car. Renting a vehicle was cheaper than taking a cab.
On Sat. your counter attendant came and told all of us, if we booked our own flights out of Ft. Lauderdale, we were to give them a confirmation number at the desk, and that Spirit would pay for it. However, AirTran refused to book my flight until I gave them my credit card number, so consequently, after 9 hours in the airport and a total lack of competency on behalf of Spirit Airlines personnel, I was forced to book my own flight.
Spirit airlines did give me a voucher for $7.00 for lunch & $9.00 for dinner. After hanging around the airport for 9 hours, I certainly was not going to spend another minute to have a $9.00 dinner of airport food. You did pay for my hotel room for the evening, however, I expect compensation for my time lost, my inconvenience and costs incurred as follows: -original round trip with Spirit Flight 845 from Detroit to Ft. Lauderdale Dec. 26/09 with Flight 844 returning from Ft. Lauderdale to Detroit on Jan. 2/10, total was $795.66; $397.83 (1/2 of the price)
-Air Tran Flight 1231, Ft. Lauderdale to Flint, Michigan on. Jan. 3/10 @ 2:53 p.m. 410.39 Air Tran luggage fee 15.00 -Dinner Sat. evening 18.00. -Phone call from hotel to advise family of new flight arrangements 9.09. -Rental vehicle from Flint to Detroit to pick up my car 95.00
-One extra day parking in Detroit 8.75. Cell phone charges
I was expecting to arrive at my home on Sat. Jan. 2/10 at approx 2:30 p.m. and I didn't get home until Mon., Jan. 4/10 @ 12:30 a.m., and I had to work the following morning. The purpose of me booking the flight with Spirit was to get home on Sat., so I could get organized and prepared to work on Monday, after being away a week.
How is Spirit going to compensate me for all of the above? I expect to hear from you with a prompt resolution to this situation. Please contact me if you have any questions or require additional information.
THEIR RESPONSE: "Thank you for writing to Spirit Airlines. We read and research each and every correspondence and use both positive and negative to improve our service and develop training. On behalf of Spirit Airlines, please accept our apologies for any inconvenience you may have encountered due to cancel flight NK844 on January 2, 2010. Spirit Airlines strives to provide our customers with a safe and on time performance; there are times when unforeseen circumstances may prevent us from offering and time performance, such as mechanical problems.
"We have issued a refund of your canceled flight portion and baggage fee in the total amount of $340.60 back to your American Express *7001. Please allow 1-2 billing cycles for the refund to reflect in your next billing statement. Also, due to your inconvenience, we have issued a voucher in the amount of $100.00, which you can apply towards a future flight with Spirit Airlines. You can find your voucher link to your reservation code, HDRVSE, and is valid for travel booked and completed by January 13, 2011.
"You may contact our Reservations Department at 800-, and one of our Sales Consultants will be happy to assist you. The voucher is non-transferable, may not be exchanged for cash, cannot be used for payment of taxes, cannot be extended beyond expiration date, and may not be applied towards additional airline fees."
I had to book my own flight to get home with AirTran arriving in Flint Michigan as opposed to Detroit - Spirt Air could not get me out until Wed. - Had to rent car (cheaper than cab) to drive from Flint to Detroit - was to be home Sat. afternoon, didn't get home until 12:30 a.m. Mon. - additional parking - meals - cell phone expenses - 10 hours at airport getting lip service - out of pocket costs total in excess of $244.61 and they've given me a $100.00 voucher. Do they really think I will travel with them again? Highly unlikely.
Upon arriving at the airport, the employees at the Spirit reservation desk told me that they would book me on another flight and they needed approx. 1 1/2 hours to do this. After waiting 9 hours at the airport, and receiving lip service from your attendants during this time, I booked my own flight with Air Trans, departing on Sunday at 2:53 p.m. to Flint Michigan for a total of $410.39. Then upon arriving in Flint, I rented a vehicle to go to Detroit to pick up my car. Renting a vehicle was cheaper than taking a cab.
On Sat. your counter attendant came and told all of us, if we booked our own flights out of Ft. Lauderdale, we were to give them a confirmation number at the desk, and that Spirit would pay for it. However, AirTran refused to book my flight until I gave them my credit card number, so consequently, after 9 hours in the airport and a total lack of competency on behalf of Spirit Airlines personnel, I was forced to book my own flight.
Spirit airlines did give me a voucher for $7.00 for lunch & $9.00 for dinner. After hanging around the airport for 9 hours, I certainly was not going to spend another minute to have a $9.00 dinner of airport food. You did pay for my hotel room for the evening, however, I expect compensation for my time lost, my inconvenience and costs incurred as follows: -original round trip with Spirit Flight 845 from Detroit to Ft. Lauderdale Dec. 26/09 with Flight 844 returning from Ft. Lauderdale to Detroit on Jan. 2/10, total was $795.66; $397.83 (1/2 of the price)
-Air Tran Flight 1231, Ft. Lauderdale to Flint, Michigan on. Jan. 3/10 @ 2:53 p.m. 410.39 Air Tran luggage fee 15.00 -Dinner Sat. evening 18.00. -Phone call from hotel to advise family of new flight arrangements 9.09. -Rental vehicle from Flint to Detroit to pick up my car 95.00
-One extra day parking in Detroit 8.75. Cell phone charges
I was expecting to arrive at my home on Sat. Jan. 2/10 at approx 2:30 p.m. and I didn't get home until Mon., Jan. 4/10 @ 12:30 a.m., and I had to work the following morning. The purpose of me booking the flight with Spirit was to get home on Sat., so I could get organized and prepared to work on Monday, after being away a week.
How is Spirit going to compensate me for all of the above? I expect to hear from you with a prompt resolution to this situation. Please contact me if you have any questions or require additional information.
THEIR RESPONSE: "Thank you for writing to Spirit Airlines. We read and research each and every correspondence and use both positive and negative to improve our service and develop training. On behalf of Spirit Airlines, please accept our apologies for any inconvenience you may have encountered due to cancel flight NK844 on January 2, 2010. Spirit Airlines strives to provide our customers with a safe and on time performance; there are times when unforeseen circumstances may prevent us from offering and time performance, such as mechanical problems.
"We have issued a refund of your canceled flight portion and baggage fee in the total amount of $340.60 back to your American Express *7001. Please allow 1-2 billing cycles for the refund to reflect in your next billing statement. Also, due to your inconvenience, we have issued a voucher in the amount of $100.00, which you can apply towards a future flight with Spirit Airlines. You can find your voucher link to your reservation code, HDRVSE, and is valid for travel booked and completed by January 13, 2011.
"You may contact our Reservations Department at 800-, and one of our Sales Consultants will be happy to assist you. The voucher is non-transferable, may not be exchanged for cash, cannot be used for payment of taxes, cannot be extended beyond expiration date, and may not be applied towards additional airline fees."
I had to book my own flight to get home with AirTran arriving in Flint Michigan as opposed to Detroit - Spirt Air could not get me out until Wed. - Had to rent car (cheaper than cab) to drive from Flint to Detroit - was to be home Sat. afternoon, didn't get home until 12:30 a.m. Mon. - additional parking - meals - cell phone expenses - 10 hours at airport getting lip service - out of pocket costs total in excess of $244.61 and they've given me a $100.00 voucher. Do they really think I will travel with them again? Highly unlikely.
I had the most terrible experience buying a ticket for my mother in Spirit Airlines to Lima, Peru. They don't allow you to fly with more of 1 checked baggage, like everybody else. I've been flying domestic and international without problem - in another airlines, of course - carrying 2 or 3 bags paying the fee. This is the first time I experienced something like this. It is illegal that they don't tell you when you are buying your ticket online or by the phone. I was trying to buy an extra bag for mom (since she is a tourist, she bought many things here) and after many calls (and 45 min on the phone, waiting), someone told me that "it is a policy of the airline" and, nobody can carry more than 1 checked bag to Peru. Why? No idea. So do me a favor and don't flight with Spirit Airlines. Is not just this, is everything. They lost baggage everyday,they delay flights, they have not customer service (nobody pick up the phone), etc. Thank you.
For my first and Last time we were flying with "Spirit"...We were scheduled to land at LGA airport at approx.9 P.M. on 2/25/10 - flight 174 from FLL....we were told LGA is closing the airport due to the snowstorm and will be landing to refuel in Atlantic city airport first....and will keep us posted. Once in the terminal we were told that buses will pick us up and take us to LGA... "It never happened". They dropped us off there like hot potatoes and left us stranded with no buses in sight! After about 3 hours of agony - no food since everything was closed - we passengers realized it's all but lies and approached officers demanding answers as to what and when we will be transported out of our hostage ciris! When one officer told us he can't do anything about it and spirit still claims they will have a bus coming - I told him "it's a lie" and there is no bus! Everybody was fuming, along with mothers with little children screaming...that how can they do such a thing...just leave them there stranded? Other airlines set them up for the night or offer ground transportation to their destination.
So one rude and heartless officer, failing on his desperate attempt to calm the crowd, grabbed me and wouldnt let go of me. I repeatedly told him to get his hands off me but he continued grabbing me causing a pulled muscle in my right shoulder. Seeing that there will be no courtesy and no service from Spirit airline, I ended up taking a "van service" for $500 along with my sister to drive us home to Brooklyn, which was a 5 hour drive. I thank God that I'm now home safely but I have to let the world know what Spirit Airlines is all about.
Pease think again when traveling and booking your flight. I don't want anybody going through the aggravation and humiliation what I did.
And the fact that the officer was acting out of law and physically hurt me, I'm pretty sure, that unfortunately, I cannot do anything about it. There is no justice. When the officer was asked by someone in the crowd if he is aware that he is acting against the law, he replied "I am the law". My ordeal resulted in a sprained muscle and a loss of $500
So one rude and heartless officer, failing on his desperate attempt to calm the crowd, grabbed me and wouldnt let go of me. I repeatedly told him to get his hands off me but he continued grabbing me causing a pulled muscle in my right shoulder. Seeing that there will be no courtesy and no service from Spirit airline, I ended up taking a "van service" for $500 along with my sister to drive us home to Brooklyn, which was a 5 hour drive. I thank God that I'm now home safely but I have to let the world know what Spirit Airlines is all about.
Pease think again when traveling and booking your flight. I don't want anybody going through the aggravation and humiliation what I did.
And the fact that the officer was acting out of law and physically hurt me, I'm pretty sure, that unfortunately, I cannot do anything about it. There is no justice. When the officer was asked by someone in the crowd if he is aware that he is acting against the law, he replied "I am the law". My ordeal resulted in a sprained muscle and a loss of $500
We booked seats on Spirit Airlines out of Atlantic City. We paid for $16 seats in rows 8 and 9. When we printed out our boarding passes, they said we are in row 20 ($5 seats). We tried to argue with the counter agents, even showing them my confirmation email showing our correct seats and payment confirmation. They said they had already sold our seats.On the way back, the seats were ok, but there was a delay of over 2 hours and a last minute gate change.
I booked a flight with Spirit Airlines for 7 am 2/26. I arrived in line at the airport an hour prior to departure. I stood in line for 25 minutes. At 6:25a, when it was my turn to approach the desk, I was told the flight was full as it was overbooked and that I need to purchase another flight ticket. Up to 15 minutes prior to departure, other people were allowed to board. I asked why and was told "Well, your ticket was purchased through a promotion and they paid full price". They refused to put me on another flight without a new ticket purchase and they refused to reimburse the purchase price of the ticket.
I am writing to voice my dissatisfaction with our 3-day cruise experience from January 22, 2010 through January 25, 2010. My fiance and I went through Spirit Incentives after winning a free flight to Miami and Cruise that excluded taxes and fees through Spirit Incentives. The cruise was to be on Norwegian cruiseline.
Our disappointment began with the initial ordering process on December 9, 2009. The Spirit Incentives customer service representatives forced the entire trip to be set and arranged on that one call. It was later confirmed that she lied when she told us that all of the travels plans had to be made immediately within the call. This is where the poor planning for the trip began. Customers should be given at least 24 hours to call back with comfortable travel plans. Our call was also rushed because the representative was about to get off of work. We even requested to call back first thing in the morning, but she would not allow it.
We also found that the Spirit representatives have been trained to lie and make up phony upgrades on the ship. This happened to also be confirmed through a Norwegian representative. There were charges applied to every amenity; however we denied all of the bogus charges such as the $150 extra for a room without bunk beds. We were told that they were metal bunk beds that could not be taken apart. My fiance and I were well aware of the staterooms having bunk beds, but they are usually not assembled, so we declined her offer.
When we arrived, we happened to meet other couples that paid the extra amount and had the same stateroom that we had, so this seems to be a deceptive practice to get more money from guest. This is especially easy to deceive guest that are experiencing a cruise for the very first time, as we clearly noticed.
We decided to extend the trip a few extra days in order to visit family in Miami during our stay. To extend the trip for an additional 3 days following the cruise, cost us an additional $150 fee. This also looks to be an additional bogus charge to deceive customers. We were notified by US Airways that the actual total for both of our flights was $414.80. This is $207.40 each for us to fly to Miami for this trip. The airlines informed us that no such charge should have been accessed because it would not have mattered when we returned.
After discovering several charges that did not make sense, we decided to contact Norwegian Cruise Line (NCL) for answers. The actual cost of a 3-day Norwegian cruise quoted by Norwegian was $185 per person for that particular weekend. This would be a total of $370 before taxes and a total of $485.14 after government taxes.
The total that we paid to Spirit Incentives was $629.65 ($100 deposit previously paid by check) with $529.65 being placed on my Visa credit card. Before the additional $150, the total was $479.65. We are now requesting a detailed explanation of your breakdown of taxes and fees. We found the actual total to be $414.80 for two flights and $485.14 for two cruises. The total for everything was $899.94, so please explain why we pay $470.65 in taxes and fees, if the trip was suppose to be free. We paid over half of the total expenses. This clearly does not make since. On top of this, we were also charged an additional $72.00 for gratuity at the conclusion of the trip.
In addition, we incurred multiple transportation charges due to the fact that our flight was negligently made for Fort Lauderdale rather than Miami where the port was located. This happened to be a major inconvenience, especially since we had already paid an additional $150. This additional fee should have at least solidified a flight directly to Miami . This deliberate poor planning cost us an additional $50 to get to Miami. We basically paid $200 extra, which would be equivalent to the cost of an additional flight. This was all for a different return date and transportation to the port.
Spirit created a poorly planned trip, false representation of options to obtain extra money for upgrades and extensions. Phony additional taxes and fees added to a FREE flight and cruise. Flight to Fort Lauderdale rather than Miami forcing us to pay additional fees for transportation to Miami.
Our disappointment began with the initial ordering process on December 9, 2009. The Spirit Incentives customer service representatives forced the entire trip to be set and arranged on that one call. It was later confirmed that she lied when she told us that all of the travels plans had to be made immediately within the call. This is where the poor planning for the trip began. Customers should be given at least 24 hours to call back with comfortable travel plans. Our call was also rushed because the representative was about to get off of work. We even requested to call back first thing in the morning, but she would not allow it.
We also found that the Spirit representatives have been trained to lie and make up phony upgrades on the ship. This happened to also be confirmed through a Norwegian representative. There were charges applied to every amenity; however we denied all of the bogus charges such as the $150 extra for a room without bunk beds. We were told that they were metal bunk beds that could not be taken apart. My fiance and I were well aware of the staterooms having bunk beds, but they are usually not assembled, so we declined her offer.
When we arrived, we happened to meet other couples that paid the extra amount and had the same stateroom that we had, so this seems to be a deceptive practice to get more money from guest. This is especially easy to deceive guest that are experiencing a cruise for the very first time, as we clearly noticed.
We decided to extend the trip a few extra days in order to visit family in Miami during our stay. To extend the trip for an additional 3 days following the cruise, cost us an additional $150 fee. This also looks to be an additional bogus charge to deceive customers. We were notified by US Airways that the actual total for both of our flights was $414.80. This is $207.40 each for us to fly to Miami for this trip. The airlines informed us that no such charge should have been accessed because it would not have mattered when we returned.
After discovering several charges that did not make sense, we decided to contact Norwegian Cruise Line (NCL) for answers. The actual cost of a 3-day Norwegian cruise quoted by Norwegian was $185 per person for that particular weekend. This would be a total of $370 before taxes and a total of $485.14 after government taxes.
The total that we paid to Spirit Incentives was $629.65 ($100 deposit previously paid by check) with $529.65 being placed on my Visa credit card. Before the additional $150, the total was $479.65. We are now requesting a detailed explanation of your breakdown of taxes and fees. We found the actual total to be $414.80 for two flights and $485.14 for two cruises. The total for everything was $899.94, so please explain why we pay $470.65 in taxes and fees, if the trip was suppose to be free. We paid over half of the total expenses. This clearly does not make since. On top of this, we were also charged an additional $72.00 for gratuity at the conclusion of the trip.
In addition, we incurred multiple transportation charges due to the fact that our flight was negligently made for Fort Lauderdale rather than Miami where the port was located. This happened to be a major inconvenience, especially since we had already paid an additional $150. This additional fee should have at least solidified a flight directly to Miami . This deliberate poor planning cost us an additional $50 to get to Miami. We basically paid $200 extra, which would be equivalent to the cost of an additional flight. This was all for a different return date and transportation to the port.
Spirit created a poorly planned trip, false representation of options to obtain extra money for upgrades and extensions. Phony additional taxes and fees added to a FREE flight and cruise. Flight to Fort Lauderdale rather than Miami forcing us to pay additional fees for transportation to Miami.
I waas on their website and it said the total price was $313.00 so, I put in my cc (never checked confirm) it then atarted adding additional fees for baggage and seats, so, I cancelled the order. two days later my account was charged not only the 313.00 but additional charges as well. they told me when i contacted them that they could not cancel it, only for $110.00 per person and the remainder applied toward future airflight. I didn't confirm the tickets to begin with and now my account was hit for 356.00 pl;us it caused me od fees becaus of it. I also booked a similar flight the next day with another airline and that went od due to Spirits fraud. I want reimbersed and they refuse to. I am printing all the reviews off the internet and taking them to my bank on Monday. They Need to be sued!
Per a round trip flight I had with Spirit Airlines from Detroit to Managua, Nicaragua, I made an on-line reservation with the additional, pre-paid fee of $25/each way (a total of $50) for a 2nd check-in bag. (24) hours before the flight I acknowledged that Spirit Airlines had a baggage embargo, where a traveler was only allowed (1) check-in bag if they were flying to Central America. I strongly disagree with Spirit Airlines' on-line reservation system/policy and find it is very deceptive. Their reservation system allows an individual to reserve a pre-paid, 2nd check-in bag, but Spirit Airlines does not honor this bag reservation and will not credit an individual for this prepaid, on-line purchase. I feel that Spirit Airlines is responsible for the proper, ethical, business response of issuing me a credit of $50, for the on-line charge of the prepaid bags. Spirit Airlines will not honor this request.
SpiritAir.com is a pitiful excuse for a commercial airline website. I counted more than one dozen attempts to get my boarding pass, and even then it had no barcodes and I had to start over. This was attempted using 2 different (standard) browsers and took over half an hour of my time - just to print a boarding pass! This is why people fly Delta.
Originally when I book the fare on-line for the right date it change to another date. so I called in to make the flight on the date that I needed. I talked to a customer service rep and she change it for me for Feb. 12, 2010 till Feb.15, 2010. I hung up with her and then notice the email electronic copy of my flight had the departure place and arrival wrong. This was after the fact that I stated Fort Lauderdale to Tampa and then Tampa to Fort Lauderdale.
I called again another rep, he informed me that they would go over the recorded interaction of the flight and call me in 24 hours, 4 pm today Friday. The follow up call was never done and I argue for a good 20 minutes with them. I asked for a supervisor and all I got I am the highest you can talk to. Whats worse is that the first rep sounded the same as the supervisor who told me there is no one higher than him...hum...
This is my first and last flight with Spirit airline.
I called again another rep, he informed me that they would go over the recorded interaction of the flight and call me in 24 hours, 4 pm today Friday. The follow up call was never done and I argue for a good 20 minutes with them. I asked for a supervisor and all I got I am the highest you can talk to. Whats worse is that the first rep sounded the same as the supervisor who told me there is no one higher than him...hum...
This is my first and last flight with Spirit airline.
I purchased a Free Spirit Master Card. The airlines claim that you can get up to three free round-trip flights if you sign up. On my best day, I could only get one flight and I would have to apply a half a year before the flight took off to keep from paying a surcharge on each flight.
The card also enrolls you in the $9 club but you get no verification that you are a member. You have to keep trying to log on until your name is enrolled (takes about two months).
Just purchased a round trip to Florida. I felt like somebody held me up by the ankles and shook the money out of my pockets. Luggage charge, seat preference charge and Travel Guard insurance. When you book travel online, you are automatically charged for the Travel Guard insurance. YOU have to uncheck the box in order to avoid the payment. I thought it was one of the many airport fees and didn't uncheck the box. I had to call and cancel the insurance. The agent from Travel Guard stated that Spirit Air mandates that the box is pre-checked not them. He said hae gets many calls from angry Spirit Air companies.
The card also enrolls you in the $9 club but you get no verification that you are a member. You have to keep trying to log on until your name is enrolled (takes about two months).
Just purchased a round trip to Florida. I felt like somebody held me up by the ankles and shook the money out of my pockets. Luggage charge, seat preference charge and Travel Guard insurance. When you book travel online, you are automatically charged for the Travel Guard insurance. YOU have to uncheck the box in order to avoid the payment. I thought it was one of the many airport fees and didn't uncheck the box. I had to call and cancel the insurance. The agent from Travel Guard stated that Spirit Air mandates that the box is pre-checked not them. He said hae gets many calls from angry Spirit Air companies.
I was scheduled to fly from ACY to FLL on 12/25/09 at 5:55 pm.During the week leading up to my flight I called the 800 reservation number to check the policy and procedure with going stand by on an earlier flight that day. I was told the first time I called that in order to go on a flight the same day at a different time there would be a charge to re-book. Since I did not want to pay a fee and just wanted to try to get to my destination a bit sooner I asked what if I was to just go to the gate at the times of the earlier flights? I was told there would be a nominal fee of $25.00 paid at the gate if there was a seat open. I felt that was fair and then asked if there were seats available on the 2 flights before mine. I was told on the phone that I could book seats but I could not be told how many seats were available.
Since I was going to be making a 2 plus hour drive to the airport I wanted to be somewhat sure I would be able to get on a flight. I was told seats were available on both.I checked again the status of seats a few times up until the night before m y booked flight. Always being told I could buy a seat but not given the number of open seats available.
Since I was told this, I decided to go early and take a chance. When I got to the airport I told the person at the check in area what I was planning on doing and was told that all flights for the day were sold out and most were oversold. I was surprised to hear this since just the night before I was told I could buy a seat on the 2 flights before mine. But ok, there was nothing I could do at the point because I was there and I was told I could try to get on standby at the gate for the $25.00 fee.
I went to the gate, 2 hours before the 1st flight and when the gate check in person arrived I told him I was there to go stand by. He again told me the flight was full or oversold but I was to wait on the side when the plane was being boarded and if a seat was available I would be able to get on standby.
As the flight was being boarded a woman who worked for Spirit showed up and made several announcements asking for people on the next flight to switch to this flight to lessen the oversold situation on the next flight. A good number of people took advantage of the free ticket and sooner arrival time. As it got closer to departure time, several more announcements were made asking for volunteers to take the empty seats on this flight. All this time I stood right on the side the jet way door waiting to see if a seat would be left. As it turns out, one seat was not taken and I asked the gate check in person if I would get that seat, I was told I needed to speak to this woman who was making the announcements. I only had to say a few words when she told me she knew my situation since she was the same woman I first spoke to at the check in. She then turned to the other person with her at the gate and said close the door. I stood there shocked. I had waited right there for 45 minutes as the plane loaded and there was still one open seat and she said close the door and said I dont have time to do this for you now.
All I could do to keep my cool was take a second and told her I thought what she had just done was wrong.I tried to get on another flight to a different airport and then on the next FLL flight but both planes were full and no standbys were taken. I was then stuck in the airport for almost 6 more hours waiting for my original flight.
My complaint is twofold. One, why was I told the flights had seat available for sale when they were overbooked and I told the phone person what my plans were. And second, this woman who knew I was waiting to go standby went out of her way to not allow me to.
I was stuck sitting in an empty airport for hours alone and I feel something should be done to make up for these two situations I just wrote about.I was told the womans name is Loretta, and she is a supervisor for Spirit Airlines at the Atlantic City Airport.
Since I was going to be making a 2 plus hour drive to the airport I wanted to be somewhat sure I would be able to get on a flight. I was told seats were available on both.I checked again the status of seats a few times up until the night before m y booked flight. Always being told I could buy a seat but not given the number of open seats available.
Since I was told this, I decided to go early and take a chance. When I got to the airport I told the person at the check in area what I was planning on doing and was told that all flights for the day were sold out and most were oversold. I was surprised to hear this since just the night before I was told I could buy a seat on the 2 flights before mine. But ok, there was nothing I could do at the point because I was there and I was told I could try to get on standby at the gate for the $25.00 fee.
I went to the gate, 2 hours before the 1st flight and when the gate check in person arrived I told him I was there to go stand by. He again told me the flight was full or oversold but I was to wait on the side when the plane was being boarded and if a seat was available I would be able to get on standby.
As the flight was being boarded a woman who worked for Spirit showed up and made several announcements asking for people on the next flight to switch to this flight to lessen the oversold situation on the next flight. A good number of people took advantage of the free ticket and sooner arrival time. As it got closer to departure time, several more announcements were made asking for volunteers to take the empty seats on this flight. All this time I stood right on the side the jet way door waiting to see if a seat would be left. As it turns out, one seat was not taken and I asked the gate check in person if I would get that seat, I was told I needed to speak to this woman who was making the announcements. I only had to say a few words when she told me she knew my situation since she was the same woman I first spoke to at the check in. She then turned to the other person with her at the gate and said close the door. I stood there shocked. I had waited right there for 45 minutes as the plane loaded and there was still one open seat and she said close the door and said I dont have time to do this for you now.
All I could do to keep my cool was take a second and told her I thought what she had just done was wrong.I tried to get on another flight to a different airport and then on the next FLL flight but both planes were full and no standbys were taken. I was then stuck in the airport for almost 6 more hours waiting for my original flight.
My complaint is twofold. One, why was I told the flights had seat available for sale when they were overbooked and I told the phone person what my plans were. And second, this woman who knew I was waiting to go standby went out of her way to not allow me to.
I was stuck sitting in an empty airport for hours alone and I feel something should be done to make up for these two situations I just wrote about.I was told the womans name is Loretta, and she is a supervisor for Spirit Airlines at the Atlantic City Airport.
First, let me state that both my husband Paul and myself are disabled. My husband who is in a wheelchair because of Parkinsons disease and myself ( who uses a walker) checked into Atlantic City Spirit airlines,and after going thur security, were taken upstairs to await our flight. While waiting, an annoucement was made asking if persons would check carryon luggage as the flight was full. We chose to keep our carryon, but the personnel from Spirit came and strongly suggested that it would be better in Florida for us if we checked our carryon. We really did not want to as the luggage held my husband's meds which were needed that night and the following weeks before we could get more.
But after several conversations, the personnel of Spirit airlines keep strongly asking and we did check our carry on, even thought we really did not want to. When we arrived in Fort Lauderdale,Fl, we had to have help getting my husband off the plane so we had to wait until the full plane had disembarked. Then they brought a chair on and took my husband off the plane, and when we arrived at the baggage area, our larger piece of luggage was still there with a broken handle but our smaller piece was missing - the one with all the meds in. The personnel in baggage was not very compassionate and after waiting 2 additional hours, which our friends had to pay parking for, we had to fillout papers and were told to call the following day to see if our luggage would be located. I called from 10am every 15 mins till noon and could not contact anyone, so then I contacted the corporate baggage dept, who put me on hold and told me that the luggage had not arrived on the morning flights and that they were still looking for it. I called again wed, and then today, thurs, Jan 14, 2010 and the dept told me the luggage was still not there.
I believe that someone stole the luggage as the security at this luggage area in the Fort Lauderdale airport was non existant, and there was no Spirit personnel around to watch, etc. We are now told that we can file a report for missing luggage but that there is no compentation for meds, or camera or other items in our luggage. My husband's meds for parkinsons are really expensive and I feel this is not a fair judgement from Spirit was we did not want to nor chose to check our carry on without them insisting that we do. Can you help us?
But after several conversations, the personnel of Spirit airlines keep strongly asking and we did check our carry on, even thought we really did not want to. When we arrived in Fort Lauderdale,Fl, we had to have help getting my husband off the plane so we had to wait until the full plane had disembarked. Then they brought a chair on and took my husband off the plane, and when we arrived at the baggage area, our larger piece of luggage was still there with a broken handle but our smaller piece was missing - the one with all the meds in. The personnel in baggage was not very compassionate and after waiting 2 additional hours, which our friends had to pay parking for, we had to fillout papers and were told to call the following day to see if our luggage would be located. I called from 10am every 15 mins till noon and could not contact anyone, so then I contacted the corporate baggage dept, who put me on hold and told me that the luggage had not arrived on the morning flights and that they were still looking for it. I called again wed, and then today, thurs, Jan 14, 2010 and the dept told me the luggage was still not there.
I believe that someone stole the luggage as the security at this luggage area in the Fort Lauderdale airport was non existant, and there was no Spirit personnel around to watch, etc. We are now told that we can file a report for missing luggage but that there is no compentation for meds, or camera or other items in our luggage. My husband's meds for parkinsons are really expensive and I feel this is not a fair judgement from Spirit was we did not want to nor chose to check our carry on without them insisting that we do. Can you help us?
I was making my reservations and they had a coupon code 35off. I used that coupon code and I did not get the $35.000 my purchase. I also signed up for the free spirit credit card to recieve 75.00 off my flight and that did not happen as well. The voucher came up but the discount was never givened.
There is no way to get this resolved because they do not have a contact number for complaints. I had to pay $100.00 more for that flight.
There is no way to get this resolved because they do not have a contact number for complaints. I had to pay $100.00 more for that flight.
We recently flew for the first time on Spirit Airlines from DC to Puerto Rico. In DC we were forced to gate-check our carry-on bags. Not enough room we were told. But when we got on the plane, we realized that there was plenty of space for carry-on luggage. Both my husband and daughter gate-checked their bags which contained all of their clothes for our week long vacation. When we arrived in San Juan, our bags were not there. The wrong flight number had been written on the tag, so our bags would not arrive until the next flight, which was that evening. We were assured that our bags would be delivered that night to our hotel, which was over an hour away from San Juan. At 10pm that night, I called baggage claim again to check on the bags. They had arrived and were supposed to be put on the hotel van to be delivered by 11:30pm. They did not arrive. Since my husband and daughter did not have any clothes, we had to purchase some at the hotel. I called baggage claim again, and was told that the bags would be sent right away via courier, and would delivered by 8:30am.
We were supposed to be on the 9am ferry for the next stop on our vacation, but could not leave since we did not have our bags. At 1pm we still did not have the bags and the last ferry was leaving @ 3pm. We learned from the hotel bellman that Spirit contracts with a courier to deliver (all over Puerto Rico!) bags that had been misplaced. I got in touch directly with the courier who promised to deliver the bags right away. But quickly learned you get them when you get them! Because of the errors and uncaring attitude of Spirit staff, we missed nearly 2 days of our trip, and were forced to pay out-of-pocket for items that were in our bags, as well as the first day of a rental car
we could not use.
On our return, they tried to get everyone to gate check bags again, by saying there was not enough room, even before the plane arrived! I explained my hesitation to do so, but did allow them to put tags on our bags - and discovered when I looked at the bag tags, no flight number had been written on the tag! We took our bags onto the plane, where once again, there was plenty of room. We will never fly on Spirit again!
We were supposed to be on the 9am ferry for the next stop on our vacation, but could not leave since we did not have our bags. At 1pm we still did not have the bags and the last ferry was leaving @ 3pm. We learned from the hotel bellman that Spirit contracts with a courier to deliver (all over Puerto Rico!) bags that had been misplaced. I got in touch directly with the courier who promised to deliver the bags right away. But quickly learned you get them when you get them! Because of the errors and uncaring attitude of Spirit staff, we missed nearly 2 days of our trip, and were forced to pay out-of-pocket for items that were in our bags, as well as the first day of a rental car
we could not use.
On our return, they tried to get everyone to gate check bags again, by saying there was not enough room, even before the plane arrived! I explained my hesitation to do so, but did allow them to put tags on our bags - and discovered when I looked at the bag tags, no flight number had been written on the tag! We took our bags onto the plane, where once again, there was plenty of room. We will never fly on Spirit again!
I have a really bad experience with spirit ever since I have started flying with them. Their customer service is unknowledgable and it's like talking to the wall.You can hardly understand them since they are located at some foreign country.I paid for the 9 dollar membership and it never actually worked or gave me a discount.
I was charged multiple charges of $39.99. I also signed up for the spirit mastercard and they peomised I would get a complementary membership, which i never did.I never received the 9 dollar discounts for being a member, which they refused to credit me back. They stated in their email:
"I am unable to make any fare adjustments to this booking, this will be my final correspondence regarding this issue"
At the airport they charged me for my hand luggage (25 each way)since they said its too big and has to go under the plane. Passangers had way bigger luggage brought on the plane! and when I got home i measured it and it was under the allowed limit of bringing it on.
When you call them up they cant help you other than book a flight. They will never refund a cent back.I emailed them,called, spoke to supervisors many times and they were not helpful.
I will never fly spirit again.They cheat you in every way and they should be shut down for fraud, false advertising.They don't care about their customers, I will not deal with them ever again!
I was charged multiple charges of $39.99. I also signed up for the spirit mastercard and they peomised I would get a complementary membership, which i never did.I never received the 9 dollar discounts for being a member, which they refused to credit me back. They stated in their email:
"I am unable to make any fare adjustments to this booking, this will be my final correspondence regarding this issue"
At the airport they charged me for my hand luggage (25 each way)since they said its too big and has to go under the plane. Passangers had way bigger luggage brought on the plane! and when I got home i measured it and it was under the allowed limit of bringing it on.
When you call them up they cant help you other than book a flight. They will never refund a cent back.I emailed them,called, spoke to supervisors many times and they were not helpful.
I will never fly spirit again.They cheat you in every way and they should be shut down for fraud, false advertising.They don't care about their customers, I will not deal with them ever again!
I followed Spirit Airlines instructions for online booking and using Award Travel Points. I received an email to call to confirm the reservations. When I called the number I talked to a rep who definitely was not in the US. I was told that there were no award seats available for that flight. But I could use 3 times the number of award points for a premium seat. I was booking a flight 10 months from today. I was given excuses by a man I couldn't understand. I called back an hour later hoping to get an American to explain again. But another non english speaking person, with a different explanation and asking for a larger number of points for premium seats.
Call number 3 to a different department resulted in a non english speaking woman who gave me a third reason. If my points are no good for travel where and when I want it, I feel as if I have been duped. And I think that the Free Spirit Mastercard company may not even know how Spirit treats customers. When I tried to book this flight, they kept telling me to change my dates. Unfortunately that is not the option for most people-plus there are only Sat flights in and out of the country I was going to. I think Spirit should be more specific and publish ALL their rules. And if the points aren't good to certain destinations say so. Believe me I would not have worked so hard to get the award points if I had known I would never be able to use them.
Call number 3 to a different department resulted in a non english speaking woman who gave me a third reason. If my points are no good for travel where and when I want it, I feel as if I have been duped. And I think that the Free Spirit Mastercard company may not even know how Spirit treats customers. When I tried to book this flight, they kept telling me to change my dates. Unfortunately that is not the option for most people-plus there are only Sat flights in and out of the country I was going to. I think Spirit should be more specific and publish ALL their rules. And if the points aren't good to certain destinations say so. Believe me I would not have worked so hard to get the award points if I had known I would never be able to use them.
On February 11, 2009 I booked 3 non-stop tickets to Cancun for myself, my husband Christopher and our son Jacob to fly from Detroit, MI to Cancun, Mexico departing 12/5/09 returning 12/12/09 with one stop in Ft. Lauderdale, Florida on the return flight only. Spirit changed our non-stop flight to Cancun shortly after we booked to also stop in Ft. Lauderdale.
After we boarded the plane and left the gate to de-ice, the pilot announced that there was a problem with a valve that required a mechanic to investigate the issue. After some time, he announced we would return to the gate and deplane as there was an issue with the valve that would require further service and we would receive furter information on our flight at the gate.
Once we had deplaned, we were told by gate agents to go to another gate. At the new gate, the passengers going to Cancun were told that arrangements were being made to get us to Cancun on another flight. We were told by the gate agents that we would receive a $150.00 flight voucher per passeger.
We were due to depart at 6:35am however we did not take off until 8:30 am which obviously would not allow enough time for us to make our connection in Ft. Lauderdale for our flight to Cancun. When we arrived in Ft. Lauderdale the Cancun passengers were astounded with the news that we had to gather our luggage and get on a bus to Miami. NO ONE IN DETROIT SHARED THIS INFORMATION WITH US! Nor did they share with us that our flight to Cancun would not be leaving until 5:00pm. Please keep in mind that our original arrival time in Cancun was 11:45 am.
I asked to speak to a Customer Relations Supervisor as it was utter chaos at the gate trying to figure out where we were supposed to go and what were supposed to go. When we finally did get to the desk to be waited on, we were treated rudely. The Supervisor, Delorise B. gave me her name and the 800 number however when I have attempted to call, I get disconnected each time because she failed to give me her extension on the paper in which she wrote the 800 number and her name, claiming she did not have a business card. If you do not have the extension you can not get through to anyone and you will automatically get disconnected.
I asked Ms. B. about the $150.00 vouchers and she stated that Spirit does not issue $150.00 vouchers. She stated that she would look into the matter and contact me. I have yet to hear from her.
The gate attendants gave vouchers for lunch and dinner when we arrived however there was less than an hour for us to get our luggage, eat lunch and get to the designated area to ride the bus to Miami. What was the purpose of the dinner voucher? We were also told that we would be instructed on what arrangements were being made on our hotel transfers when we on the shuttle to Miami however no one ever did so. We were forced to make our own arrangements as the shuttle service we had arranged at 11:45am obviously was not available when we arrived in Cancun at 8:00pm.
We finally were put on a flight with Mexicana airlines and departed Miami airport at 5pm and arrived in Cancun shortly before 8pm. We did not arrive to our resort until 9 pm. We lost almost an entire day of our vacation as we would have likely arrived by 1 pm had our original reservations been honored by Spirit Airlines. It took us nearly 17 hours to get to Cancun from the time we left home instead of the 8 1/2 it originally should have!
Unfortunately our problems did not end with our flight to Cancun. When we arrived to the airport on December 12, 2009 to return home, we were informed that the flight was delayed one hour due to mechanical problems by the ticket agent. Our flight was due to depart 12:15pm. The hour came and went. We were told by the gate agents that the flight to Detroit in Ft. Lauderdale was being held so we were hopeful that we would not miss our flight and have another fiasco with Spirit Airlines like we experienced just a week ealier. I am disappointed to tell you it was a day much like the one we had the past week.
After several delays, we finally boarded about 2pm still being told that the flight in Ft. Lauderdale bound for Detroit was being held for us. This was shared with us by the flight staff during the flight as well. When we landed those of us with connecting flights were not allowed to deplane first nor were we allowed to go through Immigrations and Customs first therefore only the first few rows made the flight bound for Detroit. I know this for sure as some of our family in the first few rows made the flight. We were in the back of the plane and did not. Would it have not made more sense to deplane passengers with connecting flights first? I have been on other airlines that have done this before when there have been delays.
When we went to the ticket counter we were told that we could not leave until the next flight - AT 8:00PM! When I asked to speak to the supervisor, Jeremy, he was rude and condesending. He continually interupted me, uninterested in hearing the days events and why the group of us (8) were so frustrated with Spirit Airlines. He had no empathy nor did he display any type of customer relation skills.
Jeremy sent us back to the International Ticketing Counter to retrieve our boarding passes. He did not offer any type of food vouchers despite us having to sit in the airport for the next two hours. He did come to me just as I was to board, literally minutes, to inform me that he was issuing $100 vouchers to our reservations.
I have yet to hear anything back from Spirit as to how we are to receive these vouchers. I have not received a response from my emails and I can not get through to them by phone.
After we boarded the plane and left the gate to de-ice, the pilot announced that there was a problem with a valve that required a mechanic to investigate the issue. After some time, he announced we would return to the gate and deplane as there was an issue with the valve that would require further service and we would receive furter information on our flight at the gate.
Once we had deplaned, we were told by gate agents to go to another gate. At the new gate, the passengers going to Cancun were told that arrangements were being made to get us to Cancun on another flight. We were told by the gate agents that we would receive a $150.00 flight voucher per passeger.
We were due to depart at 6:35am however we did not take off until 8:30 am which obviously would not allow enough time for us to make our connection in Ft. Lauderdale for our flight to Cancun. When we arrived in Ft. Lauderdale the Cancun passengers were astounded with the news that we had to gather our luggage and get on a bus to Miami. NO ONE IN DETROIT SHARED THIS INFORMATION WITH US! Nor did they share with us that our flight to Cancun would not be leaving until 5:00pm. Please keep in mind that our original arrival time in Cancun was 11:45 am.
I asked to speak to a Customer Relations Supervisor as it was utter chaos at the gate trying to figure out where we were supposed to go and what were supposed to go. When we finally did get to the desk to be waited on, we were treated rudely. The Supervisor, Delorise B. gave me her name and the 800 number however when I have attempted to call, I get disconnected each time because she failed to give me her extension on the paper in which she wrote the 800 number and her name, claiming she did not have a business card. If you do not have the extension you can not get through to anyone and you will automatically get disconnected.
I asked Ms. B. about the $150.00 vouchers and she stated that Spirit does not issue $150.00 vouchers. She stated that she would look into the matter and contact me. I have yet to hear from her.
The gate attendants gave vouchers for lunch and dinner when we arrived however there was less than an hour for us to get our luggage, eat lunch and get to the designated area to ride the bus to Miami. What was the purpose of the dinner voucher? We were also told that we would be instructed on what arrangements were being made on our hotel transfers when we on the shuttle to Miami however no one ever did so. We were forced to make our own arrangements as the shuttle service we had arranged at 11:45am obviously was not available when we arrived in Cancun at 8:00pm.
We finally were put on a flight with Mexicana airlines and departed Miami airport at 5pm and arrived in Cancun shortly before 8pm. We did not arrive to our resort until 9 pm. We lost almost an entire day of our vacation as we would have likely arrived by 1 pm had our original reservations been honored by Spirit Airlines. It took us nearly 17 hours to get to Cancun from the time we left home instead of the 8 1/2 it originally should have!
Unfortunately our problems did not end with our flight to Cancun. When we arrived to the airport on December 12, 2009 to return home, we were informed that the flight was delayed one hour due to mechanical problems by the ticket agent. Our flight was due to depart 12:15pm. The hour came and went. We were told by the gate agents that the flight to Detroit in Ft. Lauderdale was being held so we were hopeful that we would not miss our flight and have another fiasco with Spirit Airlines like we experienced just a week ealier. I am disappointed to tell you it was a day much like the one we had the past week.
After several delays, we finally boarded about 2pm still being told that the flight in Ft. Lauderdale bound for Detroit was being held for us. This was shared with us by the flight staff during the flight as well. When we landed those of us with connecting flights were not allowed to deplane first nor were we allowed to go through Immigrations and Customs first therefore only the first few rows made the flight bound for Detroit. I know this for sure as some of our family in the first few rows made the flight. We were in the back of the plane and did not. Would it have not made more sense to deplane passengers with connecting flights first? I have been on other airlines that have done this before when there have been delays.
When we went to the ticket counter we were told that we could not leave until the next flight - AT 8:00PM! When I asked to speak to the supervisor, Jeremy, he was rude and condesending. He continually interupted me, uninterested in hearing the days events and why the group of us (8) were so frustrated with Spirit Airlines. He had no empathy nor did he display any type of customer relation skills.
Jeremy sent us back to the International Ticketing Counter to retrieve our boarding passes. He did not offer any type of food vouchers despite us having to sit in the airport for the next two hours. He did come to me just as I was to board, literally minutes, to inform me that he was issuing $100 vouchers to our reservations.
I have yet to hear anything back from Spirit as to how we are to receive these vouchers. I have not received a response from my emails and I can not get through to them by phone.
Do not give Spirit Air your credit card #. They will charge you for things you did not buy and there is no way that you can contact them to reverse the charges. Do not fly on them either. I had a flight canceled and they made me buy a new ticket. The FAA should close down this airline. They are criminal and are what gives American aviation a bad name. Avoid Spirit Air at all costs.
I received an e-mail approximately Nov.20th from spirit air informing me my free spirit club account would expire soon. I overlooked the email because spirit sends me tons of air travel deals.
My spirit club membership "auto renewed" on Friday 12-18. I saw that overlooked the time to cancel on Monday 12-21. I promptly canceled on 12-21 and wrote them an e-mail asking them not to charge the renewal(39.95) for both me and my wife. They wrote back that they were denying my request. I did not use the club service for the 2 days since the "auto renewal" took place.
Spirit Air denied my request to be let out of the renewal,charged my credit card 79.90...and I end up paying 79.90 for 2 days club membership. I didn't even use the membership during these 2 days.Spirit airs website navigation ,pop ups,contact info hidden behind dropdowns,and there barrage of e-mails about air deals, has assuredly caught others overlooking this "auto renewal" email. Nice profit for them (80) for two days membership. Morally wrong What ever happened to three days to get out of a contract??
My spirit club membership "auto renewed" on Friday 12-18. I saw that overlooked the time to cancel on Monday 12-21. I promptly canceled on 12-21 and wrote them an e-mail asking them not to charge the renewal(39.95) for both me and my wife. They wrote back that they were denying my request. I did not use the club service for the 2 days since the "auto renewal" took place.
Spirit Air denied my request to be let out of the renewal,charged my credit card 79.90...and I end up paying 79.90 for 2 days club membership. I didn't even use the membership during these 2 days.Spirit airs website navigation ,pop ups,contact info hidden behind dropdowns,and there barrage of e-mails about air deals, has assuredly caught others overlooking this "auto renewal" email. Nice profit for them (80) for two days membership. Morally wrong What ever happened to three days to get out of a contract??
Flight delayed 4 hrs due to no crew, and we were not notified of delay until dept. time. No Spirit air personnel were available to help passengers, or take our complaints, and when calling them, it is impossible to talk with anyone who can help with the situation. Also no online function for sending a complaint to the company.
I just found out they have a "baggage embargo" during the entire month of December until Jan. 10th to certain locations, which means you are only allowed ONE 50 lb. bag to check (which you will pay for). there is no way to even pay for any additional. I am going to Costa Rica for New Years on the 30th and staying for business until the 21st of January. That is after the embargo ends, which means I can only take one bag down but will be allowed 5 bags on the return. This is absurd! Who has an embargo on bags during the holidays? I am a photographer and I don't see how I can travel for 3 weeks with all my gear under their restriction (there are no media/photographer allowances either). There was no mention of the restrictive practice when I bought the ticket! This is deceptive and it will be the first and LAST time I ever choose this airline.
Flight was delayed for more than 2 hours. After my arrived late, I lost important work meeting.
Everyone should read all of these posts and learn about Spirit Airlines before it is too late and you become another unhappy customer. Similar complaints, multiple problems, unprofessional and rude staff, the list goes on. It may look like a great flight deal but learn the truth!These comments are based on my personal experiences with Spirit Airlines along with posted information directly from the Better Business Bureau - Please use these comments only for your own personal choice of whether to fly this airline with the information provided.
I as a Florida resident have used Spirit Airlines many times and have encountered many problems and strongly recommend that you find another airline to service your needs. They do offer great fares but they are not worth it if they do not provide the service promised and they will nickle and dime you every inch of the way. Bottom line to me is that what good is a good fare if you do not reach your destination or have severe customer service issues. Just read this and all the other reports posted to decide if it is worth it to fly (or not fly) with Spirit Airlines.
The *latest* problem I have encountered has been in using my Award Miles to book a free flight and the attempt has been horrendous to say the least. I had approximately 30,000 miles due to expire Dec 01, 2009 so I booked a flight request online through the website in November that would have used 25,000 miles. I received an email back from Spirit advising that I did not have enough miles even though their email clearly showed my miles balance and miles needed which I had. I emailed them back of their error and they acknowledged it via email and offered me 2 options: 1. Alternate dates close to my original request. 2. Provide alternate dates/cities for the request to be offered.
I sent back a response by email with alternate cities and dates as well as advising that I could take the dates Spirit offered if that was all they could do. I then received an email back advising to call their toll free number to book the flight and when I did was advised that my miles had expired and they could no longer book the flight even though I had copies of all emails confirming their mistake and subsequent emails.
In all instances was my response not more than one day later than their response so it was not a matter of my lack of cooperation but their refusal to honor my request. Loss of award travel points accumulated worth one free round trip anywhere Spirit Airlines travels worldwide. Valuable personal time spent trying to solve the problem unsuccessfully.
Here is information directly from the Better Business Bureau regarding Spirit Airlines: Our file contains a pattern of complaints from consumer who allege difficulty in reaching a representative, flight changes without notice, lost or damaged luggage, and additional charges on luggage without notice. The company has responded to and resolved some complaints however most complaints filed with the BBB remain unanswered. We have received a significant number of complaints against this company.
You do have a choice and do not assume it will not happen to you. When a company (any company) has over 5 pages of complaints without rebuttals from the company itself, examine it closely and decide if it is worth the risk. Peace....
I as a Florida resident have used Spirit Airlines many times and have encountered many problems and strongly recommend that you find another airline to service your needs. They do offer great fares but they are not worth it if they do not provide the service promised and they will nickle and dime you every inch of the way. Bottom line to me is that what good is a good fare if you do not reach your destination or have severe customer service issues. Just read this and all the other reports posted to decide if it is worth it to fly (or not fly) with Spirit Airlines.
The *latest* problem I have encountered has been in using my Award Miles to book a free flight and the attempt has been horrendous to say the least. I had approximately 30,000 miles due to expire Dec 01, 2009 so I booked a flight request online through the website in November that would have used 25,000 miles. I received an email back from Spirit advising that I did not have enough miles even though their email clearly showed my miles balance and miles needed which I had. I emailed them back of their error and they acknowledged it via email and offered me 2 options: 1. Alternate dates close to my original request. 2. Provide alternate dates/cities for the request to be offered.
I sent back a response by email with alternate cities and dates as well as advising that I could take the dates Spirit offered if that was all they could do. I then received an email back advising to call their toll free number to book the flight and when I did was advised that my miles had expired and they could no longer book the flight even though I had copies of all emails confirming their mistake and subsequent emails.
In all instances was my response not more than one day later than their response so it was not a matter of my lack of cooperation but their refusal to honor my request. Loss of award travel points accumulated worth one free round trip anywhere Spirit Airlines travels worldwide. Valuable personal time spent trying to solve the problem unsuccessfully.
Here is information directly from the Better Business Bureau regarding Spirit Airlines: Our file contains a pattern of complaints from consumer who allege difficulty in reaching a representative, flight changes without notice, lost or damaged luggage, and additional charges on luggage without notice. The company has responded to and resolved some complaints however most complaints filed with the BBB remain unanswered. We have received a significant number of complaints against this company.
You do have a choice and do not assume it will not happen to you. When a company (any company) has over 5 pages of complaints without rebuttals from the company itself, examine it closely and decide if it is worth the risk. Peace....
I made a major mistake flying Spirt Air. I flew from Chicago to Montego Bay via Ft Lauderdale. They charged $25 PER BAG. That was bad enough, but upon arrival in Montego Bay one of my bags was missing. When I complained at the luggage claim dest I was told "it is not a big deal. this happens all of the time". I told them that I had medication in my bag and they could not have cared less. I was issued a $25 voucher and sent on my way. After a sleepless night (no meds) I was informed they found the bag in Ft. Lauderdale. They refused to put it on the next flight to Montego Bay. I said they could put the $25 I paid them to another airline to get my bag to me asap. All I had in my carry-on was a swim suit, t-shirt, and sandals. My bag did not arrive until 7:30 PM! So the first 2 days of my vacation were ruined.
Read on it gets so much better!! When we were checking in upon departure I advised them that one of my bags was paid for since they did not hold up their end of the bargain on the way there. She said either I pay or the bag would not get on the plane. So I handed her my $25 voucher. She refused to accept it stating it could only be used for future travel. I responded asking why would I ever want to fly with them again? She just stood there with her hand out waiting for my credit card. Upon arriving at the gate for departure the airport monitors and gate display said the flight was on time. I heard rumblings of a delay. I inquired at the gate. It was now 4:00 and we had a 5:00 departure. I was told the plane had mechanical problems and was still in Ft. Lauderdale. I asked how long was the delay going to be because I was on the Spirit connecting flight to O'Hare. She said "don't worry about the connectin you will be sleeping in Ft. Lauderdale."
I said that I would prefer to be transferred to another airline in order to get home that night. She said she would call her boss. I waited 30 minutes and inquired again. I was that they would not transfer me. I checked the Air Jamaica desk and found open seats on a direct flight to Chicago. I returned to the Spirit desk and asked to be transferred and they refused. I then aske for my luggage and said I would buy the Air Jamaica tockets on own. They REFUSED to give me my luggage. I said it was not on the plane, because it was still in Florida, and I insested they they got my luggage. They continually refused. They did not announe the delay until 2 minute AFTER the scheduled departure time!
We did not get to Fort Lauderdale until after 10:00and did not get to bed until after midnight only to get up at 4:00 for the airport shuttle. Keep reading it gets better. Our flight left on time. When over Atlanta the pilot came on the intercom. He advised us that one of the flight attendants was not feeling well and we would be RETURNING TO FT. LAUDERDALE!!! We flew back dropped her off, re-fueled, waited for clearance and took off again. So THREE HOURS after we turned around we were over Atlanta again. I called customer service and was told to send this complaint from their web site. Guess what? You can't contact them via email.
Read on it gets so much better!! When we were checking in upon departure I advised them that one of my bags was paid for since they did not hold up their end of the bargain on the way there. She said either I pay or the bag would not get on the plane. So I handed her my $25 voucher. She refused to accept it stating it could only be used for future travel. I responded asking why would I ever want to fly with them again? She just stood there with her hand out waiting for my credit card. Upon arriving at the gate for departure the airport monitors and gate display said the flight was on time. I heard rumblings of a delay. I inquired at the gate. It was now 4:00 and we had a 5:00 departure. I was told the plane had mechanical problems and was still in Ft. Lauderdale. I asked how long was the delay going to be because I was on the Spirit connecting flight to O'Hare. She said "don't worry about the connectin you will be sleeping in Ft. Lauderdale."
I said that I would prefer to be transferred to another airline in order to get home that night. She said she would call her boss. I waited 30 minutes and inquired again. I was that they would not transfer me. I checked the Air Jamaica desk and found open seats on a direct flight to Chicago. I returned to the Spirit desk and asked to be transferred and they refused. I then aske for my luggage and said I would buy the Air Jamaica tockets on own. They REFUSED to give me my luggage. I said it was not on the plane, because it was still in Florida, and I insested they they got my luggage. They continually refused. They did not announe the delay until 2 minute AFTER the scheduled departure time!
We did not get to Fort Lauderdale until after 10:00and did not get to bed until after midnight only to get up at 4:00 for the airport shuttle. Keep reading it gets better. Our flight left on time. When over Atlanta the pilot came on the intercom. He advised us that one of the flight attendants was not feeling well and we would be RETURNING TO FT. LAUDERDALE!!! We flew back dropped her off, re-fueled, waited for clearance and took off again. So THREE HOURS after we turned around we were over Atlanta again. I called customer service and was told to send this complaint from their web site. Guess what? You can't contact them via email.
I have had the displeasure of flying Spirit Airlines on two occasions. I should have learned from the first experience, but I chose to give them another chance only to have it be a terrible experience also. The first flight was in March 2009.
My first experience included a number of issues. First, the plane was late arriving and we missed our connecting flight since they would not hold the flight for us. Spirit is the one who set up the itinerary and "they" are the ones who had control of all the connecting flights. We would have allowed more time if it had been up to us to avoid this problem! When I approached the desk, I was told "sorry, we will get you out tomorrow (20 hours later) and you must pay for your own hotel, we will not help you"....even though the problem was caused by them!
On the flight we caught, the next day, after paying for our own hotel room to stay I had two broken toes and had to limp onto the plane. The flight attendant tried to take my computer and put it in an overhead compartment approx. 6 rows down from where I was sitting. I assured her it would fit under my seat since I had placed it there on my flight out and she became irate and called me a drunk since she had seen my walking disability when I boarded the flight.
I was polite, but she would not let up on me. She moved an air Marshall behind me and then told me she had told the captain I was drunk and that two Sheriffs would be waiting for me when I got off the plane. Then she had the gumption to attempt to smell my breath. She hassled me the entire flight calling me a drunk when I had not consumed ANY alcoholic beverages at all.
I guess the air Marshall saw no strange behavior with me, as she had reported, since there was no Sheriffs waiting for me, but I did not appreciate the accusations or badgering she gave me.
I gave them a second chance in November of 2009 as I felt this may have been an isolated experience. We were running late for the flight and were told we could not board. We later found out the flight was 2 1/2 hours late for departure. I had to pay $246.00 to reschedule my flight to the following day....which I did. I should not have had to do this since the plane was late with take-off.
Again, the new flight I booked was 2 hours taking off past departure time. When I went to pick up my luggage, it was completely trashed and ripped apart. When I went to baggage claim, I was given a $50.00 voucher towards another flight (like I would fly them again) and told they could do nothing. They charge you to check luggage then tear it up and give you a voucher to fly with them again when that is the last thing you want to do based on your experiences with them? I feel I was extremely fair with giving them a second chance, only to have it turn out to be a "nightmare." They really know how to ruin a vacation. Humiliation of being called a drunk and threatened. Cost of Hotel room on two occasions when flights were late and connecting flights were set up by them. Cost to replace a piece of luggage that cost over $150.00
My first experience included a number of issues. First, the plane was late arriving and we missed our connecting flight since they would not hold the flight for us. Spirit is the one who set up the itinerary and "they" are the ones who had control of all the connecting flights. We would have allowed more time if it had been up to us to avoid this problem! When I approached the desk, I was told "sorry, we will get you out tomorrow (20 hours later) and you must pay for your own hotel, we will not help you"....even though the problem was caused by them!
On the flight we caught, the next day, after paying for our own hotel room to stay I had two broken toes and had to limp onto the plane. The flight attendant tried to take my computer and put it in an overhead compartment approx. 6 rows down from where I was sitting. I assured her it would fit under my seat since I had placed it there on my flight out and she became irate and called me a drunk since she had seen my walking disability when I boarded the flight.
I was polite, but she would not let up on me. She moved an air Marshall behind me and then told me she had told the captain I was drunk and that two Sheriffs would be waiting for me when I got off the plane. Then she had the gumption to attempt to smell my breath. She hassled me the entire flight calling me a drunk when I had not consumed ANY alcoholic beverages at all.
I guess the air Marshall saw no strange behavior with me, as she had reported, since there was no Sheriffs waiting for me, but I did not appreciate the accusations or badgering she gave me.
I gave them a second chance in November of 2009 as I felt this may have been an isolated experience. We were running late for the flight and were told we could not board. We later found out the flight was 2 1/2 hours late for departure. I had to pay $246.00 to reschedule my flight to the following day....which I did. I should not have had to do this since the plane was late with take-off.
Again, the new flight I booked was 2 hours taking off past departure time. When I went to pick up my luggage, it was completely trashed and ripped apart. When I went to baggage claim, I was given a $50.00 voucher towards another flight (like I would fly them again) and told they could do nothing. They charge you to check luggage then tear it up and give you a voucher to fly with them again when that is the last thing you want to do based on your experiences with them? I feel I was extremely fair with giving them a second chance, only to have it turn out to be a "nightmare." They really know how to ruin a vacation. Humiliation of being called a drunk and threatened. Cost of Hotel room on two occasions when flights were late and connecting flights were set up by them. Cost to replace a piece of luggage that cost over $150.00
My sixteen year old daughter needed to travel from Canada to Costa Rica. Her ticket was purchased BUF to FT LAU on Air Tran and then to Costa Rica on Spirit Airlines, a connecting flight. The Air Tran flight was delayed in Atlanta due to thunder storms and she arrived about half an hour before her Costa Rican flight took off, late at night.When she was denied the next flight having lost her ticket due to being a no-show she was distraught. She had no money to buy another ticket, no credit card, no place to spend the night and no idea of what to do. Another passenger seeing her tears let her use a cell to call home in Costa Rica. I got on the internet and bought her a ticket home at $400.
I called Spirit Airlines several times and wrote two letters to which I have not received responses in one and a half years. This is not simply INCONSIDERATE, it is close to being criminally NEGLIGENT. It is certainly MEAN SPIRITED and in business practice just plain STUPID. Spirit lost the chance to make that $400 several times over from honest business (Costa Rica being a favorite destination for visitors) instead of extorting us out of $400 and leaving a 16 year old girl alone and distraught overnight in the Ft. Lauderdal airport. I gave them a chance to respond before I began directing subsequent visitors to other airlines even if they "appear" to cost more. They really don't.
I called Spirit Airlines several times and wrote two letters to which I have not received responses in one and a half years. This is not simply INCONSIDERATE, it is close to being criminally NEGLIGENT. It is certainly MEAN SPIRITED and in business practice just plain STUPID. Spirit lost the chance to make that $400 several times over from honest business (Costa Rica being a favorite destination for visitors) instead of extorting us out of $400 and leaving a 16 year old girl alone and distraught overnight in the Ft. Lauderdal airport. I gave them a chance to respond before I began directing subsequent visitors to other airlines even if they "appear" to cost more. They really don't.
I have 3 seats for a flight on the 4th of December and 1 for the 12th of December. It has been a very long time since I have flown Spirit air because of a bad experience. I decided give the airline a try again. I will say that I am already very disappointed at the airline and I have not even gotten on the plane yet. I normally only travel 4 times out of the year. 2 are international (STI airport) and 2 are domestic (PR and NY). I have taken most of my flights either AA or Delta.
My dilemma is I am going to be in a foreign country for 10 days with my 2 year old son and his uncle. It seems that during the month of December your airline has a bag restriction of 1 bag per passenger. I don't know if you have children but I have 2 and trust me there is a great deal of things that need to be taken for a vacation, and 1 bag with a limit of 50lbs is truly not enough room to cover everything. Including that I have many things that take up space in my bag including shoes and other personal items.
I don't like to travel with extreme minimum of items because with children you never know what can happen and unfortunately I don't have deep pockets like obviously the individuals who have set up this ridiculous rule to purchase items that had to be left behind. It is bad enough we have to pay to take a baggage but 99% of airlines allow 2 bags except for of course Spirit Airlines.
I am extremely disappointed and if I could without a penalty cancel I would and book at American Airlines. I rather pay an extra $50 for my flight and have the surety that I will have a great vacation without any dilemmas of baggage then to save $50.00 and have to worry about purchasing items that needed to be left behind because the airlines have decided to restrict the amount of baggage. I could understand if my trip was a 2-3 day adventure but being gone for 10 days on vacation more items would be needed to accommodate the longer stay.
Never say never -- but I will try to avoid Spirit Airlines at all cost in the future, because I guess the saying you get what you pay for applies to this airlines.
My dilemma is I am going to be in a foreign country for 10 days with my 2 year old son and his uncle. It seems that during the month of December your airline has a bag restriction of 1 bag per passenger. I don't know if you have children but I have 2 and trust me there is a great deal of things that need to be taken for a vacation, and 1 bag with a limit of 50lbs is truly not enough room to cover everything. Including that I have many things that take up space in my bag including shoes and other personal items.
I don't like to travel with extreme minimum of items because with children you never know what can happen and unfortunately I don't have deep pockets like obviously the individuals who have set up this ridiculous rule to purchase items that had to be left behind. It is bad enough we have to pay to take a baggage but 99% of airlines allow 2 bags except for of course Spirit Airlines.
I am extremely disappointed and if I could without a penalty cancel I would and book at American Airlines. I rather pay an extra $50 for my flight and have the surety that I will have a great vacation without any dilemmas of baggage then to save $50.00 and have to worry about purchasing items that needed to be left behind because the airlines have decided to restrict the amount of baggage. I could understand if my trip was a 2-3 day adventure but being gone for 10 days on vacation more items would be needed to accommodate the longer stay.
Never say never -- but I will try to avoid Spirit Airlines at all cost in the future, because I guess the saying you get what you pay for applies to this airlines.
I bought an international air ticket for my mother over their website (she is a US resident and stays for at least six months per visit), as soon as I finished paying for it I proceeded to pay for the checked luggages ' to my surprise they only allowed me to pay for one, I called inmediatelly customer service and they told me they could not let me pay for the second one (unlike other past experiences), I asked them WHY YOU DO NOT ALERT CUSTOMERS ABOUT YOUR NEW LUGGAGE POLICY, before letting pay for the ticket I DO NOT NEED SURPRISES! I asked them to give me my money back, they will not do it, they would charge me a penalty and if money left I was going to get a company credit to be used only with spirit and if I did not used it within a year I will loose the money.
We called again and asked about luggage weight limits, they told me only 1 checked luggage up to 50 lbs is allowed, we could take another one but it was up to the front desk manager discretion to accept the second one at extra cost. When we got to the airport they gave us different information, now was allowed to take 1 piece up to 70lbs for $50 extra, we had to redo the luggage right at the front desk and my mother A SENIOR CITIZEN had to leave many of her belongins and we had to improvise a plastic bag (MORE THAN 20 LBS) as a carry on.
AND TO TOP OFF THE STORY SHE HAD TO WAIT 9 HOURS TO HER NEXT CONNECTION BECAUSE THEY CHANGED THE FLIGHT!
BOTTOM LINE THE AIRLINE IS A RIP OFF , YOU THINK YOU ARE SAVING $$$, AT THE END THE SERVICE IS THE WORST EVER EXPERIENCE. THEIR ADVERTISING IS VERY GOOD DO NOT GET RIPPED OFF! CHECK OTHER AIRLINES!
We called again and asked about luggage weight limits, they told me only 1 checked luggage up to 50 lbs is allowed, we could take another one but it was up to the front desk manager discretion to accept the second one at extra cost. When we got to the airport they gave us different information, now was allowed to take 1 piece up to 70lbs for $50 extra, we had to redo the luggage right at the front desk and my mother A SENIOR CITIZEN had to leave many of her belongins and we had to improvise a plastic bag (MORE THAN 20 LBS) as a carry on.
AND TO TOP OFF THE STORY SHE HAD TO WAIT 9 HOURS TO HER NEXT CONNECTION BECAUSE THEY CHANGED THE FLIGHT!
BOTTOM LINE THE AIRLINE IS A RIP OFF , YOU THINK YOU ARE SAVING $$$, AT THE END THE SERVICE IS THE WORST EVER EXPERIENCE. THEIR ADVERTISING IS VERY GOOD DO NOT GET RIPPED OFF! CHECK OTHER AIRLINES!
I dropped my son off at the airport at 4:45 AM for a 5:30 AM flight. Although we were running late, he still had plenty of time to make his flight. After entering the airport he found that the Spirit airlines counter at Boston Logan Airport was closed. Their was no one to talk to or take care of him. After calling Spirit airlines, I was told it is their policy to close the counter 45 minutes before the flight and we had forfited our seat as well as the price of the fair. They had the same people that work the counter, go and work the gate. I beleive that this is why they need to close 45 minutes before a flight. There was no one waiting at security and it is 2 minutes to the gate if someone was at the Spirit counter to check him in. How can they legally treat people like that. I was told by them , that they make their own rules and when you purchase a ticket from them you have to agree to those rules. I don't ever remember reading that I would be subject to rude employees and rules that would be twisted to benefit the airline.
I purchased three airline tickets to go to San Juan PR, for August 2, 2009. As a first time customer for Spirit airlines I would expect my experience to be a good one. I would also expect the airline to value their customers. On August 2, I went with my family to Laguardia Airport only to find out that I could not fly for a flight that was at 6:40 meanwhile I arrived well before that time and I did not wait on line because the airport was near empty. Not only did I not fly they had the nerve to tell me that I would not be able to fly on the next thursday and I was going on a cruise. The people working for Spirit at the Airport were very rude and did not care about anything we had to say. I lost my money and my flight. If there is anything possible that can be done to settle this matter I would be happy.
I'm writting on behalf of my step-father, Edgardo Alberto Castellon.
On October 28, 2009 my step-father had an issue with Spirit Airlines. I'll be descibing in details below that my step-father had. Spirit Airlines didn't let them know the changes of the schedule on their return travel to Honduras. My family was taking the flight to leave to Honduras on October the 28, 2009. In their receipt their flight said that the plane was leaving at 12:15pm.
My family arrived to the airport two hours before and to their suprise the plane had left. They've never been alert from Spirit Airlines that the schedule was changed. the spirit airlines'personal front desk told them that an e-mail was sent to them on October 12, 2009. however, my family were out of town and nobody is suppose to check e-mails on daily baisis. on the other hand, when they left from Honduras nobody aware them of the changes of their returning flight.
The consequences carried a lot of expenses to my family because they had to pay hotel plus another airfare that sums around $800 dollars. My family contact Spirit Airlines many times, but with no success.
On October 28, 2009 my step-father had an issue with Spirit Airlines. I'll be descibing in details below that my step-father had. Spirit Airlines didn't let them know the changes of the schedule on their return travel to Honduras. My family was taking the flight to leave to Honduras on October the 28, 2009. In their receipt their flight said that the plane was leaving at 12:15pm.
My family arrived to the airport two hours before and to their suprise the plane had left. They've never been alert from Spirit Airlines that the schedule was changed. the spirit airlines'personal front desk told them that an e-mail was sent to them on October 12, 2009. however, my family were out of town and nobody is suppose to check e-mails on daily baisis. on the other hand, when they left from Honduras nobody aware them of the changes of their returning flight.
The consequences carried a lot of expenses to my family because they had to pay hotel plus another airfare that sums around $800 dollars. My family contact Spirit Airlines many times, but with no success.
Nov. 11 2009 - I just got off the phone with my wife who left early this morning at 10:30 AM to Bogota Colombia. She told me her horrible experience with Spirit airlines. I dropped her off before work at exactly 8AM at FLL and kissed my wife and 10 month baby boy goodbye. She went inside and encountered a very rude attendant. The lady told my wife in a very rude way that she would either have to take one of her two bags or would not be allowed on the flght. This was before anything..not even a hello.
My wife and I had gone online the night before to make sure everything was in order and saw that if we paid online the 1st bag is $19 while the second is more. We tried to buy and reserve the space for our bags but was not allowed because it was in international flight. My wife tried to explain this to the lady at the counter but still without any compassion nor professionalism stated only 1 bag would be allowed. My wife being the non-aggressive type began to cry and while trying to figure out what to do another compassionate passenger suggested to her to put everything in one bag. Therefore, she went to one side and began to place everything from one bag to the other (each bag weighed 50lbs exactly). While she was trying to organize this difficult task and take care of our baby at the same time the Spirit attendant was yelling at her to hurry up and get out of the way. The lady had the nerve to yell that if she didn't hurry up she was going to miss the flight.
I couldn't believe my ears when my wife was telling me this! Once my wife was somehow able to fit all the items from one bag to the other the attendant was still running her mouth about the empty bag. She asked my wife what she was going to do with the empty bag? Telling her she couldn't just leave it there or she would get in trouble. My wife said she would call me and have me stop by and pick it up, but as helpful as Spirit had been so far the attendant said she would not be able to keep it for us until I came to pick it up. My wife then had to place one bag inside another. Both bags were the same size, so I could only imagine how this huge double loaded double stuffed bag looked like...
My wife and I had gone online the night before to make sure everything was in order and saw that if we paid online the 1st bag is $19 while the second is more. We tried to buy and reserve the space for our bags but was not allowed because it was in international flight. My wife tried to explain this to the lady at the counter but still without any compassion nor professionalism stated only 1 bag would be allowed. My wife being the non-aggressive type began to cry and while trying to figure out what to do another compassionate passenger suggested to her to put everything in one bag. Therefore, she went to one side and began to place everything from one bag to the other (each bag weighed 50lbs exactly). While she was trying to organize this difficult task and take care of our baby at the same time the Spirit attendant was yelling at her to hurry up and get out of the way. The lady had the nerve to yell that if she didn't hurry up she was going to miss the flight.
I couldn't believe my ears when my wife was telling me this! Once my wife was somehow able to fit all the items from one bag to the other the attendant was still running her mouth about the empty bag. She asked my wife what she was going to do with the empty bag? Telling her she couldn't just leave it there or she would get in trouble. My wife said she would call me and have me stop by and pick it up, but as helpful as Spirit had been so far the attendant said she would not be able to keep it for us until I came to pick it up. My wife then had to place one bag inside another. Both bags were the same size, so I could only imagine how this huge double loaded double stuffed bag looked like...
11/8/09 flight 394 from Ft. Lauderdale. I was told that the forward lavatory was broken. All passangers must use rear lav's. I am on diuretic's for a heart condition which situmlates several trips to the Lav's. Over 150 passangers on a 3 hour flight had to use the back lav's. About an hour into the fligh the pilot came out and used the lav. I question the flight attendent and was told it was a secutity measure. Which was a lie. I have flown over 100 flights this is the first time Lavatory acess was denied passengers. Restricting lavatory acess must be stopped immediately.
i proceeded to purchase airline tickets departing New York to Fort Lauder Dale Florida. I inputed my credit card information being under the impression the next page would lead me to a page allowing me to review my reservations. Instead the next page asked if i wanted to pay for the checked in luggage now or at the airport. At $19.00 per bag i wasn't happy but checked the box for 2 pieces. The next page yet asked me if i wanted to pay for my seats now or at the airport.
At this point i thought i was being scammed. I clicked the back button to abort the entire transaction. The page time out. I proceeded to purchase my tickets elsewhere. I received an email shortly after. Spirit air debited from my checking account the over $1200. i called to speak to a supervisor who refused to cooperate. This is theft by deception.
At this point i thought i was being scammed. I clicked the back button to abort the entire transaction. The page time out. I proceeded to purchase my tickets elsewhere. I received an email shortly after. Spirit air debited from my checking account the over $1200. i called to speak to a supervisor who refused to cooperate. This is theft by deception.
I arrived 2 hours and 10 minutes ahead of flight time (10:45AM)and when I got to the counter, I was told that they were closing the counter and no more passengers would board. Along with about 12 other passengers, I was given no other explanation and we were told that someone would talk to us. We waited for hours at the counter - the flight left as scheduled (12:55PM) with us still standing at the counter being unattended.
Finally located a Spirit employee and asked to see a supervisor (at this point there were still about 10 of us passengers remaining) After waiting hours, we did speak to a representative who at first told us nothing could be done. In fact, one passenger had to book a flight with another airline to get back to work that cost over $300.00. We were not offered anything to eat or drink during this time or even offered a seat to sit down.
During this time, we were all told that nothing could be done. Several passengers gave up and left. At 3:40PM, we were given a voucher for a flight for 2 days later. Those that had a connecting flight with another airline were told they had no other option and no help available for non-Spirit flight. No reimbursement for meals, lodging for three nights, numerous international phone calls, transportation cost to and from airport, parking fee. $500/US Dollars
Finally located a Spirit employee and asked to see a supervisor (at this point there were still about 10 of us passengers remaining) After waiting hours, we did speak to a representative who at first told us nothing could be done. In fact, one passenger had to book a flight with another airline to get back to work that cost over $300.00. We were not offered anything to eat or drink during this time or even offered a seat to sit down.
During this time, we were all told that nothing could be done. Several passengers gave up and left. At 3:40PM, we were given a voucher for a flight for 2 days later. Those that had a connecting flight with another airline were told they had no other option and no help available for non-Spirit flight. No reimbursement for meals, lodging for three nights, numerous international phone calls, transportation cost to and from airport, parking fee. $500/US Dollars
We arrived 2 hours and 10 minutes ahead of flight time (10:45AM)and when we got to the counter, we were told that they were closing the counter and no more passengers would board. We, along with about 12 other passengers were given no other explanation and were told that someone would talk to us. We waited for hours at the counter - the flight left as scheduled (12:55PM) with us still standing at the counter being unattended.
Finally located a Spirit employee and asked to see a supervisor (at this point there were still about 10 of us passengers remaining) After waiting hours, we did speak to a representative who at first told us nothing could be done. In fact, one passenger had to book a flight with another airline to get back to work that cost over $300.00. We were not offered anything to eat or drink during this time or even offered a seat to sit down. During this time, we were all told that nothing could be done.
Several passengers gave up and left. At 3:40PM, we were given a voucher for a flight for 2 days later. Those that had a connecting flight with another airline (like MYSELF) were told we had no other option and no help available for non-Spirit flight. Unreimbursed cost of lodging for three nights, meals, transportation to and from airport, parking fee, additional cost for connecting flight, numerous international phone calls totaling of $684.50/US DOLLARS
Finally located a Spirit employee and asked to see a supervisor (at this point there were still about 10 of us passengers remaining) After waiting hours, we did speak to a representative who at first told us nothing could be done. In fact, one passenger had to book a flight with another airline to get back to work that cost over $300.00. We were not offered anything to eat or drink during this time or even offered a seat to sit down. During this time, we were all told that nothing could be done.
Several passengers gave up and left. At 3:40PM, we were given a voucher for a flight for 2 days later. Those that had a connecting flight with another airline (like MYSELF) were told we had no other option and no help available for non-Spirit flight. Unreimbursed cost of lodging for three nights, meals, transportation to and from airport, parking fee, additional cost for connecting flight, numerous international phone calls totaling of $684.50/US DOLLARS
On Sept. 22 Spirit Air sent me a membership newsletter that stated that no frequent flyer miles were scheduled to expire. Eight days later more than 20,000 miles disappeared.
I have called and written and just get a canned response to the question - why did the statement say no miles were going to expire when in a short time after they did.
I have called and written and just get a canned response to the question - why did the statement say no miles were going to expire when in a short time after they did.
We did not sign up for this service. You have all the correct credit card and contract information. I do not know how this came about and have never used your services. Please refund my accout ASAP.
After booking a roiuntrip flight to myrtle beach I was directed to an area requiring the purchase of checked in bags for a cost of 176.00 for two bags for two prople. then we had to purchase seats!!! This was without any warning. It would have been cheaper to book on another airline.
After arriving @ 11:26AM on Sept. 09/09 for a flight from Orlando to Puerto Rico, I learned that the only check-in computer which was on - was actually unavailable/not working properly. After requesting assistance, I was pointed to a young lady by the name of Yazmin Harris, who was on the phone at the time. At the time my wife requested help from Ms. Harris, who lifted her hand and with a finger forward told my wife if to; "shush, because she's on the phone". After awaiting patiently for what seemed like an eternity [but was actually 35 minutes], "Yazmin" finally asked what was the problem to which she responded that it was too late to board as per company policy. As I realized in fact it was now too late, but only because "Yazmin" was on the phone while we awaited her cease her negligent phone conversation. While she checked her computer for my fare purchase, I pointed this out to her, but it didn't make matters easier, since "Yazmin" simply walked away and disappeared into the wall behind spirit airline's counter.
After asking many people for a supervisor and receiving the same name, I finally learned of spirit airline's main office phone number. I called and spoke to "Calvin" who proceeded to notify me that according to the check-in, I'd arrived at 11:53AM. I notified "Calvin" that this was not true, but infact I'd arrived at the airport almost 1hr prior to departure, unfortunately we encountered an unhappy employee who decided to take her anger on unsuspecting customers that day. "Calvin" then requested to speak to "Yazmin" in order to ask if I'd indeed arrive at the mentioned time, but due to the fact that I could not pursue any airline employee to unauthorized areas within the airport, I notified "Calvin" that even if found, Ms. Yazmin would never admit to being on the company phone, conducting personal calls, during comapny/work hours, while customers waited for assistance. Especially when it could be detremental to her employment. At that time I was told tht the only way I could travel was if I purchased a new ticket at a whopping $325.00 one way.
Needless to say I was left with no choice than to make the purchase despite that fact that through no fault of my own, I became late for boarding a flight which remained on the gate for another 20 minutes after "Yazmin" refused to assist and disappeared. The actions taken that date by spirit airlines employees to prevent travel event after considerable time prior to departure is unfair and unjust. This is an obvious case of theft to consumers. Spirit airlines has received many complaints for their negligence, and although understandable the policy is clear, those who arrive early but are made late by disregarding and inconsiderate employees bent on breaking the rules because company policy allows and protects them is totally unfair. These incidents occur on a constant basis and spirits complaint record is evident enough.
After asking many people for a supervisor and receiving the same name, I finally learned of spirit airline's main office phone number. I called and spoke to "Calvin" who proceeded to notify me that according to the check-in, I'd arrived at 11:53AM. I notified "Calvin" that this was not true, but infact I'd arrived at the airport almost 1hr prior to departure, unfortunately we encountered an unhappy employee who decided to take her anger on unsuspecting customers that day. "Calvin" then requested to speak to "Yazmin" in order to ask if I'd indeed arrive at the mentioned time, but due to the fact that I could not pursue any airline employee to unauthorized areas within the airport, I notified "Calvin" that even if found, Ms. Yazmin would never admit to being on the company phone, conducting personal calls, during comapny/work hours, while customers waited for assistance. Especially when it could be detremental to her employment. At that time I was told tht the only way I could travel was if I purchased a new ticket at a whopping $325.00 one way.
Needless to say I was left with no choice than to make the purchase despite that fact that through no fault of my own, I became late for boarding a flight which remained on the gate for another 20 minutes after "Yazmin" refused to assist and disappeared. The actions taken that date by spirit airlines employees to prevent travel event after considerable time prior to departure is unfair and unjust. This is an obvious case of theft to consumers. Spirit airlines has received many complaints for their negligence, and although understandable the policy is clear, those who arrive early but are made late by disregarding and inconsiderate employees bent on breaking the rules because company policy allows and protects them is totally unfair. These incidents occur on a constant basis and spirits complaint record is evident enough.
I booked a flight to NY from Ft. Lauderdale for 09/3/09 at 2.30 pm but as always Spirit airlines, keep changing time, they don't call or sent e-mails to the passengers like other airlines. Im glad I checked it online but the total time delayed was 5 hours. I was supposed to meet my husband in La Guardia, he's was coming from Detroit and we agreed to meet in NY, unfortunatelly, my flight was delayed 5 HOURS, which is not funny at all, they don't give no excuses to their clients, nobody in the counter to at least to apologize it its terrible me husband has to wait for me in NY for 5 hours, which I was very concern if the flight will be cancelled.
When we finally left @ 7.05 pm the pilot took off the plane the planes went on both sides, people was scarry imagine all the time waiting plus this on the air? I think Spirit should recognize all the people on that flight for being so patient. Being a $9.00 club member doesn't mean really we have to put with this non consideration to the clients. Actually, when I was talking to an agent of TSI, she told me what can you expect from Spirit.
Also when I tried to get my miles from a flight I made to Detroit in July, they said that that flight wont covered miles credit. Miles are miles it doesn't matter if you go to china or orlando. I'm not happy at all with the service Spirit is giving their clients who pay their fare, now they are charging $24.00 round trip if you want to choose your seat, so what does the airfare covers then? plus extras on bags, water $3.00 and I can continue with all this charges. I travel a lot and this is the only airline that charges for the seats.
This is not good at all. I think they should treat their clients with more consideration. I'm pretty sure I wont be the only person who will complaint about Spirit. My husband waited in NY for me 5 hours, and me the agraviation of changing the time 5 times for a flight that was supposed to leave @ 2.30 pm.
When we finally left @ 7.05 pm the pilot took off the plane the planes went on both sides, people was scarry imagine all the time waiting plus this on the air? I think Spirit should recognize all the people on that flight for being so patient. Being a $9.00 club member doesn't mean really we have to put with this non consideration to the clients. Actually, when I was talking to an agent of TSI, she told me what can you expect from Spirit.
Also when I tried to get my miles from a flight I made to Detroit in July, they said that that flight wont covered miles credit. Miles are miles it doesn't matter if you go to china or orlando. I'm not happy at all with the service Spirit is giving their clients who pay their fare, now they are charging $24.00 round trip if you want to choose your seat, so what does the airfare covers then? plus extras on bags, water $3.00 and I can continue with all this charges. I travel a lot and this is the only airline that charges for the seats.
This is not good at all. I think they should treat their clients with more consideration. I'm pretty sure I wont be the only person who will complaint about Spirit. My husband waited in NY for me 5 hours, and me the agraviation of changing the time 5 times for a flight that was supposed to leave @ 2.30 pm.
Spirit Airlines was strongly recommended before by friends and co-workers because of the value. But what you save in money you will reflect in service. I have to admit though that the Colombian staff in Medellin were very nice and very attentive. But as soon as we flew back from Medellin to Fort Lauderdale it was a whole other story. The 2 stewardess's that were on flight 236 did very good job of embarrassing customers. I boarded the plane with a nice custom painting which was not that big and was unable to store it in the cabinet on top. One stewards starts yelling at my sister in law who was holding my painting and said it needed to be stored in the cabinet! I completely understood so we handed her the painting to see her shove it with such force in the cabinet that it chipped the borders. Then she continued to give me a huge lecture in front of all the passengers on how to ship fragile things fed x and how I should have thought of that! I was shocked! She was speaking to my like I was five years old.
They were also never well prepared and never indicated to anyone when it was safe to get up to use the bathrooms and unbuckle the seat belts after taking off! We were made aware after we started to here the stewardess yell in the mic once someone did attempt to get up. The only employee who wore a visible name tag on the flight was Bill. He did his job well to bad he was not on my section. The stewardess continue several times using swore words like God Darnet) as a religious person I was completely offended.
One guest tapped the shoulder of one of the stewardess since she did not speak English and the stewardess freaked out and yelled at her! They seemed like they were strung out or something I could not put my finger on it. To add insult to injury I notice that one of the stewardess kept on coughing and sneezing and not once did she clean her hands. Yes and she did serve my soda with filthy hands. They never indicated in the beginning that any purchase for a snacks needed to be with a credit card, I found out after I she brought my snacks by luck my sister in law had a credit card handy.
The general attitude of these stewardess was not good and does not promote the company very well. They were 3 people behind me and they were also embarrassed by one of the stewardess when she was handing out immigration papers. She taunted them and started saying thing like "lets try this one more time". Really unprofessional and unethical. I could not believe this was actually happening.
If Spirit is dealing with a Latin market they really should consider hiring bilingual employees. I wish I would have recorded everything, I could guarantee you this would have been on Dateline. I as consumer felt embarrassed at times and violated. I was also worried about my safety physically and health wise.
They were also never well prepared and never indicated to anyone when it was safe to get up to use the bathrooms and unbuckle the seat belts after taking off! We were made aware after we started to here the stewardess yell in the mic once someone did attempt to get up. The only employee who wore a visible name tag on the flight was Bill. He did his job well to bad he was not on my section. The stewardess continue several times using swore words like God Darnet) as a religious person I was completely offended.
One guest tapped the shoulder of one of the stewardess since she did not speak English and the stewardess freaked out and yelled at her! They seemed like they were strung out or something I could not put my finger on it. To add insult to injury I notice that one of the stewardess kept on coughing and sneezing and not once did she clean her hands. Yes and she did serve my soda with filthy hands. They never indicated in the beginning that any purchase for a snacks needed to be with a credit card, I found out after I she brought my snacks by luck my sister in law had a credit card handy.
The general attitude of these stewardess was not good and does not promote the company very well. They were 3 people behind me and they were also embarrassed by one of the stewardess when she was handing out immigration papers. She taunted them and started saying thing like "lets try this one more time". Really unprofessional and unethical. I could not believe this was actually happening.
If Spirit is dealing with a Latin market they really should consider hiring bilingual employees. I wish I would have recorded everything, I could guarantee you this would have been on Dateline. I as consumer felt embarrassed at times and violated. I was also worried about my safety physically and health wise.
I had booked a roundtrip ticket from Reagan National to Ft. Lauderdale a week ago for $411 that left today at 10am. Upon being boarded on the plane late, we notified that there would be a delay, a few minutes. 1 hour later, we were deboarded. We waited for updates -the plane needed to be repaired. Hour after hour passed, until we were told that we could wait until the plane was fixed, re-book to leave at 7am the next morming or get a refund. A bit later, we were notified the flight was cancelled and they would be booking us on other airlines. Then, moments later, we were told that this was not the case and that they would not rebook us on different airlines - we must wait. This was around 2pm. People were angry and frustrated, but the attendants never apologized. At around 4:30pm, a mechanic gave us an update and promised that they would have a final call soon.
At 5:30pm, they finally canceled the flight - too late to take any other flight on a diffrent airline. We then were told to return to the ticket counter to receive a refund, book a new flight for tomorrow and get a hotel. Turns out, because I am a local, they wouldn't pay for a hotel for me with free shuttle to the airport. They would only give me a voucher for my taxi ride home, therefore I would need to pay my cab fare on my own again in the morning.
No compassion, no apologies. After wasting 10 hours at an airport on a beautiful sunny day in Washington on the long weekend, no one really cared. I read online how the president of the company won't even consider good customer service - what is one supposed to do then? At $411 dollars for a trip that didn't happen and 1 day wasted, I do expect some kind of compensation.
At 5:30pm, they finally canceled the flight - too late to take any other flight on a diffrent airline. We then were told to return to the ticket counter to receive a refund, book a new flight for tomorrow and get a hotel. Turns out, because I am a local, they wouldn't pay for a hotel for me with free shuttle to the airport. They would only give me a voucher for my taxi ride home, therefore I would need to pay my cab fare on my own again in the morning.
No compassion, no apologies. After wasting 10 hours at an airport on a beautiful sunny day in Washington on the long weekend, no one really cared. I read online how the president of the company won't even consider good customer service - what is one supposed to do then? At $411 dollars for a trip that didn't happen and 1 day wasted, I do expect some kind of compensation.
I made reservations back in May for my daughter to fly home from college for the holidays on November 20, returning Novrmber 29.Also December 11, returning January 12,2010. Never given the option of a passenger name, they automatically listed Joanne (me) as the passenger. I need them to list Jenna (my daughter) as the passenger.
On 08/22/2009 I attempted to make an emergency reservation for my mother to fly from BQN to DCA using Orbitz.com on 08/23/2009 for a funeral. Somehow there was a mistake and it was book for 09/23/2009 instead of 08/23/2009. A few minutes later I called Spirit Air Customer Service and explained the error. I was told that due to the error I would receive an exemption of full credit of $128.00 towards another flight. I was not sure what my mother would like to do and informed the agent I would call back when I was aware about what dates she was available. On 08/26/2009 I called Customer service back to inform the agent that I would like the credit to use for another flight like I was originally offered. I was told by Maria Peters Supervisor at reservation desk that there is a 24 hour open period to receive this full credit for human error. I informed Maria that I was never informed by the original rep on 08/22 about this 24 hour policy. Maria stated that they are not supposed to let the customers know this.
I find that unacceptable and unprofessional for a company that willing withholds vital information to paying customers. I feel that the original customer service rep should have informed me of this 24 hour policy. I feel like I was lied to and cheated by this company.
I have used spirit air multiple times for flights for my family and friends from BQN to DCA with many problems before. I now feel like I am less likey to use this company due to its practices. I wonder if the CEO B. Baldanza is aware of this poor communication.
I find that unacceptable and unprofessional for a company that willing withholds vital information to paying customers. I feel that the original customer service rep should have informed me of this 24 hour policy. I feel like I was lied to and cheated by this company.
I have used spirit air multiple times for flights for my family and friends from BQN to DCA with many problems before. I now feel like I am less likey to use this company due to its practices. I wonder if the CEO B. Baldanza is aware of this poor communication.
Earlier this month I purchased a round trip ticket plane on line from Spirit Airline, for my wife. But the day before prior to the flight we found out that Spirit Airlines ususally charged $25 for every check-in piece of no so I immediatly call for a refund with no success. That ticket costed close to $390 and with the $25 undisclosed fee per bag made the trip impossible for my wife. We just cannot afford to loose that money. If I knew that upfront I would not have booked with Spirit Airlines.
I have traveled for business on Spirit Airlines flight 152 three times in the past six weeks (July 18, August 1 and August 15, 2009). The flight is supposed to leave Ft. Lauderdale at 7:50 pm, arriving in Tampa at 8:50 pm. Each time the flight has had a delayed departure of two to three hours. The waiting area in the airport cannot accomodate the backup of passengers. This means that if you find a seat, you cannot leave it for ANYTHING - including to go to the restroom or get something to eat or drink - because if you do you will be standing the rest of the evening. As a diabetic, it's often necessary for me to all of those things in a three hour period. However, I have been afraid to leave my seat during the delay. Apparently delays are business as usual with Spirit, so they should at least make adequate accomodations for the delayed passengers. Don't fly Spirit if there is any other way to get where you are going!
When I signed up for the Spirit Airlines master card, I was under the impression that I would receive a free one way flight. I was only granted 5,000 miles when the card was activated. Though I accept responsibility for mailing my payment in late, I pay all bills on time and have an excellent credit rating. I missed one payment by oversight and mailed the payment in full less than one month late. I called and requested that the late fee be waived. I spoke with a manager. It would have been a nice professional courtesy to waive the late fee for a customer who has excellent creditand all previous payments on time. They refused. Consumers beware to read the fine print and deal with "unbending" management.
I was supposed to be on Flight 601 from LGA to FLL to depart at 1:30pm. The flight was continually delayed with no announcement made. Then, with no announcement, the flight was cancelled at about 5:30pm. (It could have been earlier, but with no announcement there is no way to know.) Spirit Airlines next available flight to FLL was not for another week. Since there were so many people on the flight, all the flights to FLL/MIA were booked immediately. I had to pay $7.95 to get online to book a flight. I paid $359.60 for my new flight; $14.37 for the taxi ride to the LIRR (he refused to drive to JFK); $8.00 for my train ride; $5 for the shuttle to JFK; and $15.72 on my overpriced dinner in the airport. All Spirit Airlines offered to do was refund my flight. I was only planning on spending $108.50 for my way home, but ended up paying $410.64.
On July 15, 2009 I purchased 2 round trip airline tickets from Spirit Airlines at a price of $79.00 each for a total of $316.00 (sans taxes and seat fees). On July 18, 2009, Spirit Air was offering a promotion and the same tickets I purchased 3 days earlier were now $66.50 each for a total of $266.00; a $50.00 difference. I called their customer service and spoke with Angelo requesting a refund for the difference. I was informed by him Spirit Air would not comply. I then asked to speak with a manager and was transferred to Paul Grant who was quite rude and he echoed the same response; Spirit Airlines would not honor a refund. I believe this practice to be unfair to the consumer who is trying to get the best price.
Within 3 days Spirit Air was offering a promotion that lowered the fare by $25.00 per RT ticket which would have resulted in a $50.00 savings. Given this practice, it would be impossible for a consumer to know a good deal from Spirit Air. It also gives no incentive to purchase tickets earlier from them. It does, however give every reason to purchase tickets earlier from other carriers.
Considering the condition of the economy and the competitiveness within the airline industry, customer satisfaction should be the top priority for Spirit Airlines, which in this experience it is not. The only outcome I am finding is that Spirit Air doesnt value their customers. $50.00 ($25.00 per RT ticket) isnt a lot of money, but the value is in keeping a future customer.
Within 3 days Spirit Air was offering a promotion that lowered the fare by $25.00 per RT ticket which would have resulted in a $50.00 savings. Given this practice, it would be impossible for a consumer to know a good deal from Spirit Air. It also gives no incentive to purchase tickets earlier from them. It does, however give every reason to purchase tickets earlier from other carriers.
Considering the condition of the economy and the competitiveness within the airline industry, customer satisfaction should be the top priority for Spirit Airlines, which in this experience it is not. The only outcome I am finding is that Spirit Air doesnt value their customers. $50.00 ($25.00 per RT ticket) isnt a lot of money, but the value is in keeping a future customer.
Agust1,2009 Flight705 to ft Lauderdale was delay by 3-4hrs due to security reason.I had a connecting flight409 at Ft lauderdale to cancun at10:40 AM which I couln t make it. I explain to customer service at LaGuardia airport and they gave me a full refund because there were no seats available from Ft Lauderale going to Cancun until Agust 12,2009 I booked a flight with Continental Airline for the following day. Spirit Airline a sure me that my lugagge will be at Cancun Airport.
When I call back the following day they told me it will be 5 days before i get my lugagge in Mexico. This has been a nightmare for me instead of a great vacation. I continued my plans with no clothes to wear when i get to Cancun for the next 5 days and it cost us $400.00 more to book the flight with Continental and go to Mexico for our vacation. $400.more to go to our destination. No clothes to wear for the next 5days or who knows how long.They claim my luggage is lost for 5 days
When I call back the following day they told me it will be 5 days before i get my lugagge in Mexico. This has been a nightmare for me instead of a great vacation. I continued my plans with no clothes to wear when i get to Cancun for the next 5 days and it cost us $400.00 more to book the flight with Continental and go to Mexico for our vacation. $400.more to go to our destination. No clothes to wear for the next 5days or who knows how long.They claim my luggage is lost for 5 days
I joined the $9 club several years ago and I cancled the membership after the first year but I keep getting charged $39.95 for the past 2 years. I have now two times contacted company to have the current $39.95 charge removed from my charge card, I did NOT authorize this charge!
I flew Spirit this past 4th of July to Kingston Jamaica and back to Fort Lauderdale on the 18th. I was travelling with my disabled (wheelchair-passenger) mother. My carry-on luggage was damaged by Spirit in flight. They say there is nothing that I can do because I did not report it at the airport within 4 hours and their Liability does not cover it. I had a question regarding international travel, but ofc ourse no answers...There was no counter from the time we left the plane,went through customs, security checks, and baggage claim. I called the next day and wrote a letter to the corporate office the next business day to apprently no vail. I dont know if it was the way they take handicapped passengers, as to why we did not see a counter (arriving)? I would like answers...
On July 18th 2009 on the flight 403 departing from FT Lauderdale FL to San Juan PR I was witness of an incident in which the crew of Spirit Airline pulls out seven passengers including 3 babies from the airplane without no reason at all. Some of the crew personnel didn't know how to speak Spanish and they assumed that the customers were putting in dangerous the flight. The situation could be handled in a professional way to solve the miscommunication problem. Is a shame that we the consumer have to deal with this type of services. These Airlines in specific once reach the point in which convert themselves in a monopoly they treat the customer like a piece of garbage. I was traveling with my kids and we never could enjoy reclining our seats because none of them was working properly.
On our way back July 26th 2009 flight 604 I did mention this to their personnel at the counter in BQN Puerto Rico. In a very polite way I told them that I had a back surgery condition that I would like to have seats that could be reclined but not even that help so we could have some kind of consideration. She assigned me to the row of seats before the emergency exit that is condoned meaning that customer is not able to recline the seat. The crew in this flight seems that doesn't even want to work. A lady just board in and she was with an infant and she didn't get help to accommodate her baggage in the cabin. I had to jump from my seat and do the crew job.
Then on our flight from Ft. Lauderdale to Washington DC flight 202 they assigned all of us in different seats. It is amazing to think that how my kids are going to seated with strangers. This in particular is not brain surgery when I did purchase my tickets way in advance and they had all our information including the age of my two kids. Unfortunately my family has to suffer another adventure with them since I did buy the tickets to Costa Rica in August. If I could recuperate my money back on Costa Rica trip I will flight with somebody else but unfortunately I am going to loose a lot of money by doing the cancelation.
My experience with SPIRIT airline made me not to use their service any more. I WILL NOT FLIGHT WITH SPIRIT AIRLINE EVER AGAIN
On our way back July 26th 2009 flight 604 I did mention this to their personnel at the counter in BQN Puerto Rico. In a very polite way I told them that I had a back surgery condition that I would like to have seats that could be reclined but not even that help so we could have some kind of consideration. She assigned me to the row of seats before the emergency exit that is condoned meaning that customer is not able to recline the seat. The crew in this flight seems that doesn't even want to work. A lady just board in and she was with an infant and she didn't get help to accommodate her baggage in the cabin. I had to jump from my seat and do the crew job.
Then on our flight from Ft. Lauderdale to Washington DC flight 202 they assigned all of us in different seats. It is amazing to think that how my kids are going to seated with strangers. This in particular is not brain surgery when I did purchase my tickets way in advance and they had all our information including the age of my two kids. Unfortunately my family has to suffer another adventure with them since I did buy the tickets to Costa Rica in August. If I could recuperate my money back on Costa Rica trip I will flight with somebody else but unfortunately I am going to loose a lot of money by doing the cancelation.
My experience with SPIRIT airline made me not to use their service any more. I WILL NOT FLIGHT WITH SPIRIT AIRLINE EVER AGAIN
on July 10 2009 i was schuduled to go to miami on a cruise which was leaving from miami and going to bahamas. When i reached the airport clerk at 6:10am they told me its to late to get on my flightthey told us if we were there at 6:10 am we could of got on but, on their computers they said we arrived at 6:13am $632.92.I could not understand because the plane was leaving at 6:50am. They told me i could not get another flight because there was no more flights thats day and we would of had to pay for another flight for that day which i didnt mind because i needed to be on the carnival ship boat at 4:00pm.I ask to speak to a supervisor for that tour and they told me i would have to wait, when the supervisor came out it was after 7:00am which defeats the purpose then, the employee(Mr Edward Paroulek) was laughing at me and my fiance because we could not get on...Now Carnival Imagination is not going to refund my money.
My father was scheduled to fly to Port Au Prince, Haiti when he became ill and was hospitalized. I asked that the flight be cancelled and a credit issued for future travel. Spirit cancelled the flight but charged $110 cancellation fee. I explained the situation and asked if I can provide a letter from the hospital, will the fee be waived. I was told Spirit has no such policy. I am disgusted by the lack of customer service I received from the supervisor. I am baffled as to why medical emergency is not an exception to their policy. Spirit may be cheaper to fly in some cases, but it's not worth the hassle.
I booked on their online sire for a trip from Atlanta to Ft Lauderdale. I am from California and was booking this flight for a business trip for the 9th of July , going and returning the same day. During the booking process when it asked for personal information the pages must have refreshed, instead of my original choice of 9th of July departure and return , it booked me for 4th of July departure and 11th of July return. This was pointed out later by my colleague when they received my itinerary.
I called Spirit immediately and identified the mistake made or not detected. I was told since the booking was done on the 4th (I am in California) and I did not take the flight on the 4th , the whole ticket was forfeited. I tried to explain this to their Indian operators (outsourced) that weather the mistake was website refreshing during the booking or my mistake, it won't clearly will be possible for me to take a flight on the 4th in Atlanta when I live in San Francisco. I explained to them I am flying for a meeting to Atlanta and then I was going to take Spirit airlines from there and back to ATL. They would not acknowledge that a mistake could have been made and there was no way for me to have them consider changing the return portion even though I volunteered that I will go ahead and pay for a new ticket to FLL. They did not understand that California was 4000 miles away from Atlanta and there is no way I could have booked a flight on the 4th for travel on the 4th from Atlanta when I am in San Francisco.
Their attitude and tone was voice was offensive and in no mood to listen to the customer. I myself am 1K Global on United and a million mile flyer on American. The question was of listening to the customer and correct the mistake made or lose the customer forever. I d not intent on flying them ever again but I must say it was not the $269 dollars (I purchased a Delta ticket for $350 the next day to finish my travel) but I do want them to acknowledge that a mistake either by their online booking or myself was made. They should have made the change and accommodated my travel schedule as I originally intended to. It is about customer service, and with their only call center in India they have no clue what that is. It was a very frustrating experience with this airlines and on top NO US STAFF to help and understand.
I called Spirit immediately and identified the mistake made or not detected. I was told since the booking was done on the 4th (I am in California) and I did not take the flight on the 4th , the whole ticket was forfeited. I tried to explain this to their Indian operators (outsourced) that weather the mistake was website refreshing during the booking or my mistake, it won't clearly will be possible for me to take a flight on the 4th in Atlanta when I live in San Francisco. I explained to them I am flying for a meeting to Atlanta and then I was going to take Spirit airlines from there and back to ATL. They would not acknowledge that a mistake could have been made and there was no way for me to have them consider changing the return portion even though I volunteered that I will go ahead and pay for a new ticket to FLL. They did not understand that California was 4000 miles away from Atlanta and there is no way I could have booked a flight on the 4th for travel on the 4th from Atlanta when I am in San Francisco.
Their attitude and tone was voice was offensive and in no mood to listen to the customer. I myself am 1K Global on United and a million mile flyer on American. The question was of listening to the customer and correct the mistake made or lose the customer forever. I d not intent on flying them ever again but I must say it was not the $269 dollars (I purchased a Delta ticket for $350 the next day to finish my travel) but I do want them to acknowledge that a mistake either by their online booking or myself was made. They should have made the change and accommodated my travel schedule as I originally intended to. It is about customer service, and with their only call center in India they have no clue what that is. It was a very frustrating experience with this airlines and on top NO US STAFF to help and understand.
Was scheduled for a Sprit airlines flight from Fort Lauerdale to orlando Fl. the flight was set to depart at 7:05 Am in which we arrived at the airlines check in at 6:05 AM. we waited in line for a agent with no bags to be checked until 6:25 AM and at that ppoint we where finially served. We where then told we where late and could not borad the plane which was scehduled for departure at 7:05.
We would have to schedule another flight with them at 1:00 at an upchage of $212.00. I am angry at the lack of service and overall disreguard of anyone who was put in this position, being told that cause you waited in our line that you where no late is unacceptable.after a breif argument over this we walked away and sought an alternate carrier. I forewarn any one chosing Sprit airlines that they definility do not have a good sprit. seek an alternate such as Southwest.
We would have to schedule another flight with them at 1:00 at an upchage of $212.00. I am angry at the lack of service and overall disreguard of anyone who was put in this position, being told that cause you waited in our line that you where no late is unacceptable.after a breif argument over this we walked away and sought an alternate carrier. I forewarn any one chosing Sprit airlines that they definility do not have a good sprit. seek an alternate such as Southwest.
Today, June 30,2009 My wife and her father were on the way to the airport for their flight back to Purto Rico. My father inlaw had a heart attack and had to be rushed to the hospital by ambulance. My wife called me right away and asked me to inform the airline of what had happened and what we should do now. The rep told me that the best thing to do was cancel the tickets. I thought because it was a medical emergency we would just have to call back when he was ready to travel and rebook. I had no idea and the rep certainly didn't explain that Spirit Airlines has a no medical exception rule. As I sit here writing this complaint, both my wife and father inlaw are stranded in New Jersey. I spent all the money I had to fly them both over there and I have no money to bring them back. I called 4 times trying to convince them that what they're doing is wrong. They really just don't care. After about 3 hours of calling, a floor supervisor came on and told me that he listened to the first recorded call I made and that I requested to have the flight cancelled.
I told him I wanted to hear the recording for myself and he played it for me. Not one time did I ask for a cancellation and he admitted it. He even had the nerve to tell me that they were doing us a favor by giving us a $36.00 credit. That ****** me off! He stated that Spirit Airlines has a no medical exception rule and that if I don't like it he's the wrong person to complain to. I guess when my father inlaw gets out of the hospital, he'll have to swim home. Thanks Spirit Air!
I told him I wanted to hear the recording for myself and he played it for me. Not one time did I ask for a cancellation and he admitted it. He even had the nerve to tell me that they were doing us a favor by giving us a $36.00 credit. That ****** me off! He stated that Spirit Airlines has a no medical exception rule and that if I don't like it he's the wrong person to complain to. I guess when my father inlaw gets out of the hospital, he'll have to swim home. Thanks Spirit Air!
My fiance and I flew to Boston, MA from Charleston, SC on May 29th, and were to return June 2nd. Our flight home was cancelled with no notification even after we arrived at the airport. We had to wait at the gate and another passenger finally came over to tell us the flight was cancelled (it showed on the board as On Time) We got in line at the ticket counter at 4:30am and waited in line until late morning before being told that we would not be able to get home until 7:30pm. We spoke with the manager at the counter, Patricia, and she stated that for our troubles, we would all be receiving complimentary round trip tickets. I questioned her on this and she stated she would be pulling the flight's manifold and putting the tickets into the system herself. She told us to keep our record locator, and the tickets would be attached to that located in their online system. She told us this would take about a week.
After 2 weeks, no such information was on the website. I called SpiritAir and was informed that the information was not part of their systems, and that there was nothing that I could do. A week later, my fiance contacted SpiritAir by phone and they customer service rep stated that there was nothing she could do on the phone, however, she would file a compliant on their system, and informed my fiance of how to file a complaint on his end. He did this. We have contacted Spirit numerous times, and they have fed us consistent false information and even admitted to a reorganization which was causing chaos in responses.
We have asked repeatedly to speak directly with someone other than the customer service reps because they are all from another country and do NOT understand what we are saying when we say it. We have also tried to get in touch with Patricia directly or Tiya, the rep we have been emailing, and no one will call us. In our final correspondence with Spirit, my fiance showed major error with their information, and they immediately said that there would be no more correpondence regarding this matter. I have emails as proof of all communication. I have researched NUMEROUS complaints on Spirit and I'm afraid I'll just be another one of the thousands of horribly treated customers.
After 2 weeks, no such information was on the website. I called SpiritAir and was informed that the information was not part of their systems, and that there was nothing that I could do. A week later, my fiance contacted SpiritAir by phone and they customer service rep stated that there was nothing she could do on the phone, however, she would file a compliant on their system, and informed my fiance of how to file a complaint on his end. He did this. We have contacted Spirit numerous times, and they have fed us consistent false information and even admitted to a reorganization which was causing chaos in responses.
We have asked repeatedly to speak directly with someone other than the customer service reps because they are all from another country and do NOT understand what we are saying when we say it. We have also tried to get in touch with Patricia directly or Tiya, the rep we have been emailing, and no one will call us. In our final correspondence with Spirit, my fiance showed major error with their information, and they immediately said that there would be no more correpondence regarding this matter. I have emails as proof of all communication. I have researched NUMEROUS complaints on Spirit and I'm afraid I'll just be another one of the thousands of horribly treated customers.
A flight that was recently booked was doublebooked by our own mistake....due to the incredibly bad policies put forth by spirit airlines, $100.00 cancellation fee plus tax, service fee, whatever. I can not believe that in these tough economic times that they would not budge on this fee! You can't talk to anyone there, they are like robots, We are still on the same flight so it is not like we are not going. It was hard enough to pay for this trip, but to make a mistake and get screwed more is insane and depressing. Does anyone have any suggestions?
I purchased 4 tickets to fly from DTW to Myrtle Beach in 2008. Due to the economic hardship in my city and me working for a supplier to GM, I had to cancel my vacation. I called Spirit Air to cancel. The agent told me that there would be fees, however I would have an $800 plus credit after spending over $1000 initially. The agent did not inform me that I would receive a credit voucher, nor did she tell me that is would expire the next calendar year. In light of the GM announcement and the fact that I may be jobless really soon, I attempted to book a flight today to just go somewhere and try to relax. Unfortunately I was told by the customer service rep that the credit is no good as it expired this past March per Sprit Air's policy. I informed the customer service rep that I was not informed of the voucher expiration rule. She rudely informed me that it's in the policy information when you book a flight and on the voucher. I again stressed that never received a voucher. I also told her that I only received two emails that basically confirmed that my booking was cancelled. She said there was nothing that I could do about it.
I asked to speak to a manager. I informed him that I did not want to argue against the policy, I only wanted the phone number to corporate. He informed me that there was no phone number and only an address. I Googled Spirit Air Complaints and was able to locate a phone number to their corporate office. However, I was not able to get connected with a person.
My biggest issues are I never received a voucher of credit and while the policy may be in the legal section when purchasing a ticket, I don't think it's fair to expect me to be cognizant of this rule. It should have been communicated to me and I should be able to speak with a person at the corporate level. They make plenty of live agents available in order to make revenue, but none at the corporate level. I think that it's sad how airlines are taking advantage of the American public in the day of this economic crisis and there nothing that we can do about it.
It's so amazing how Sprit Air has a fully staffed outsourced Customer call center in order to sell you airline ticket, but not one published phone number for their corporate headquarters! Because they don't want to be contacted due to all of the customer service complaints! I lost over $1000
I asked to speak to a manager. I informed him that I did not want to argue against the policy, I only wanted the phone number to corporate. He informed me that there was no phone number and only an address. I Googled Spirit Air Complaints and was able to locate a phone number to their corporate office. However, I was not able to get connected with a person.
My biggest issues are I never received a voucher of credit and while the policy may be in the legal section when purchasing a ticket, I don't think it's fair to expect me to be cognizant of this rule. It should have been communicated to me and I should be able to speak with a person at the corporate level. They make plenty of live agents available in order to make revenue, but none at the corporate level. I think that it's sad how airlines are taking advantage of the American public in the day of this economic crisis and there nothing that we can do about it.
It's so amazing how Sprit Air has a fully staffed outsourced Customer call center in order to sell you airline ticket, but not one published phone number for their corporate headquarters! Because they don't want to be contacted due to all of the customer service complaints! I lost over $1000
On May 11/09 at 5:30 we ordered cofee and muffins. Flight attendant moved the seat tray and a hot cofee was spilled on my wife lap causing a burning sensation and red marks on both legs.She change her long pants for shorts and we requested some cream for her burning sensation and the flight sup. stated that they did not have any,he only provided a wet paper towel and told my wife if she wanted medical attention ,that the captain stated that he will land on some of the island or that she can wait till the plane landed in P.R.
She decided to holded and the flight supervisor wrote an incident report and took pictures of her legs and pants, wee did that too.. Medical attention was provided in P.R. airport by paramedics using spray for burns. This accident ruined our vacation time. For the next 6 days my wife was unable to walk like a normal person but she recupearated from the hot cofee. This ruined our vacation and I will like a refund of my money. Spirit should used cofee lid (plastic cover for the cup)to prenvent this type of accidents.
She decided to holded and the flight supervisor wrote an incident report and took pictures of her legs and pants, wee did that too.. Medical attention was provided in P.R. airport by paramedics using spray for burns. This accident ruined our vacation time. For the next 6 days my wife was unable to walk like a normal person but she recupearated from the hot cofee. This ruined our vacation and I will like a refund of my money. Spirit should used cofee lid (plastic cover for the cup)to prenvent this type of accidents.
My father was on Flight 977 departing Thursday, April 30th at 5:15 from Fort Lauderdale to Lima, Peru. The flight is 5 hours long. Due to poor visibility conditions at the Lima airport, every flight that was due to land there after 9 PM was diverted to Chiclayo, a city 8 hours north of Lima. For some reason, Spirit #977 was diverted to Pisco, a city 2 hours South of Lima. The plane landed in a military base at approximately 10:30, when it was announced to the passengers that they could not deplane, as they were not in a conventional airport. The crew (who did not speak Spanish) proceeded to lock themselves in the cockpit area, leaving the passengers without any additional information or assistance for the subsequent ten hours. The situation aboard was close to panic, many people were convinced they were being quarantined because of fears of the swine flu. Small children were getting sick on the plane and the toilets were overflowing. My father is an elderly gentleman (80 years old) and a heart patient. He went to talk to the crew with a letter from his doctor explaining his heart condition and asking for a means to contact his family to explain that he was OK. He was denied aid and told there was no phone on board. My father's blood pressure rises to dangerously high levels when he is under this type of stress, yet none of the crew offered him any medical assistance. The air conditioning was so cold that two days later he is still experiencing joint pain. Another airline, Aerolineas Argentinas, had a flight which was diverted to the same military base. They had no problem deplaning the passengers and putting them on buses to Lima. The passengers on Spirit #977 were confined in cramped quarters for 15 hours without an explanation. Nor were they offered any food or water for free-- all the food on board was only available for purchase.
At 8 AM the plane took off for Chiclayo, to join the other diverted planes, because the Lima airport was still closed. I was told by Spirit customer service that my father would be in Lima by noon on May 1st. In fact, the airport did reopen by noon, but my father did not arrive in Lima until nearly midnight. He had to fend for himself in an unfamiliar airport, since Spirit did not offer assistance in any way, not even to find hotels for the passengers or cover the costs of meals.
Spirit customer service has done nothing except take down my name. They said they would investigate the complaint, but nothing has been done. I am sure they have a phone number set up for the sole purpose of letting angry customers vent, but nothing more. The passengers on this flight were treated worse than cattle. It is absolutely disgusting that nobody will respond for this airline. My father could easily have had a heart attack or a stroke during this experience.
At 8 AM the plane took off for Chiclayo, to join the other diverted planes, because the Lima airport was still closed. I was told by Spirit customer service that my father would be in Lima by noon on May 1st. In fact, the airport did reopen by noon, but my father did not arrive in Lima until nearly midnight. He had to fend for himself in an unfamiliar airport, since Spirit did not offer assistance in any way, not even to find hotels for the passengers or cover the costs of meals.
Spirit customer service has done nothing except take down my name. They said they would investigate the complaint, but nothing has been done. I am sure they have a phone number set up for the sole purpose of letting angry customers vent, but nothing more. The passengers on this flight were treated worse than cattle. It is absolutely disgusting that nobody will respond for this airline. My father could easily have had a heart attack or a stroke during this experience.
Spirit Air charged my account for the flight insurance...Something has to be done about this BS...I only used them because it was an emergency. Customer Service is non-existent, the CEO thinks treating the customer like garbage is a joke, yet people still fly the airline?
Out $30.00.
Out $30.00.
Iris of Fort Lauderdale FL (04/20/09)
My boyfriend and I prepared for a great trip to the Opening Day at the new Yankee Stadium in the bronx as a birthday present to him and what we experienced as a NIGHTMARE. Not only did the flight get delayed for 6 hours but we were deal like animals by the Spirit employees. No one came out to tell us what the problem was or why it was being delayed. They were well aware that people flying on that 7:05am flight #604 on April 16th had spent thousands of dollars in tickets. They did not care on bit. They even went as for as to let the next flight schedule to go off on time without even give us that slot to get out to NY. My boyfriend and I finally arrived at the bottem of the 7th inning and enjoyed nothing I was out 1200 dollars in tickets and I want not only Spirit airline to reembruse the 1200 but of course the 234 dollars I paid for a one way ticket to lga. This is completely unexceptable and I expect a phone call or email to when I will be reemibursed the money I lost and the frustation we went through.
My boyfriend and I prepared for a great trip to the Opening Day at the new Yankee Stadium in the bronx as a birthday present to him and what we experienced as a NIGHTMARE. Not only did the flight get delayed for 6 hours but we were deal like animals by the Spirit employees. No one came out to tell us what the problem was or why it was being delayed. They were well aware that people flying on that 7:05am flight #604 on April 16th had spent thousands of dollars in tickets. They did not care on bit. They even went as for as to let the next flight schedule to go off on time without even give us that slot to get out to NY. My boyfriend and I finally arrived at the bottem of the 7th inning and enjoyed nothing I was out 1200 dollars in tickets and I want not only Spirit airline to reembruse the 1200 but of course the 234 dollars I paid for a one way ticket to lga. This is completely unexceptable and I expect a phone call or email to when I will be reemibursed the money I lost and the frustation we went through.
Terry of Cocoa FL (04/14/09)
$9 Air Fare Club/Membership I signed up myself and husband for this about a year ago. They automatically renewed my membership for $39.95 (which is in the fine print). I cancelled my membership, but have tried for 2 days to get help to cancel my husbands membership. The instructions they give you on their website says to login to the Free Spirit and $9 Air Fare login and password. They give you instructions to open the Free Spirit tab at the top and then select account profile. This does not exist. I found account profile under Site Map but it never took you to the screen that they say is there to show you membership date and cancellation option.
When you call, they say you have to do this on the website, but offer no explanation as to how to get into the correct screen. This certainly seems like a scam to me. You cannot cancel, and then they charge you $39.95 when the membership expires, and offer no refund. You would think that a reputable air line would not pull these kind of tactics. I have yet to be able to cancel this second membership. I assume when the time runs out, they will they charge me $39.95 for the second memberhship, and then allow me to cancel with no refund. This is a rip off.
$9 Air Fare Club/Membership I signed up myself and husband for this about a year ago. They automatically renewed my membership for $39.95 (which is in the fine print). I cancelled my membership, but have tried for 2 days to get help to cancel my husbands membership. The instructions they give you on their website says to login to the Free Spirit and $9 Air Fare login and password. They give you instructions to open the Free Spirit tab at the top and then select account profile. This does not exist. I found account profile under Site Map but it never took you to the screen that they say is there to show you membership date and cancellation option.
When you call, they say you have to do this on the website, but offer no explanation as to how to get into the correct screen. This certainly seems like a scam to me. You cannot cancel, and then they charge you $39.95 when the membership expires, and offer no refund. You would think that a reputable air line would not pull these kind of tactics. I have yet to be able to cancel this second membership. I assume when the time runs out, they will they charge me $39.95 for the second memberhship, and then allow me to cancel with no refund. This is a rip off.
William of Bayville, NJ (04/11/09)
My wife accompanied me on a business trip, therefore, I booked 2 separate roundtrip flights from Atlantic City, NJ to Myrtle Beach, SC. I prepaid 2 checked bags for each flight each way. Spirit Airlines cancelled the return flights and put us on an earlier flight that would be impossible for us to make. When I changed the flights to a later flight for the following day, they charged me $110.00 for each of the 2 changes. They should not charge to change flights when they are the ones who changed their schedules.
Additionally, we only checked one of the 2 bags and could not get a refund. When the bag was weighed on the initial flight, it was under their weight limit, but on the return flight, they told me it was 5 lbs too heavy (nothing had been added to the bag) and I had to pay an additional $50.00 fee for the overweight bag, even though I had already paid for a 2nd bag that was not on the flights.
Spirit Airlines seems to be profitting by forcing passengers pay for flight changes, even though it is the airline who changes the schedules.
My wife accompanied me on a business trip, therefore, I booked 2 separate roundtrip flights from Atlantic City, NJ to Myrtle Beach, SC. I prepaid 2 checked bags for each flight each way. Spirit Airlines cancelled the return flights and put us on an earlier flight that would be impossible for us to make. When I changed the flights to a later flight for the following day, they charged me $110.00 for each of the 2 changes. They should not charge to change flights when they are the ones who changed their schedules.
Additionally, we only checked one of the 2 bags and could not get a refund. When the bag was weighed on the initial flight, it was under their weight limit, but on the return flight, they told me it was 5 lbs too heavy (nothing had been added to the bag) and I had to pay an additional $50.00 fee for the overweight bag, even though I had already paid for a 2nd bag that was not on the flights.
Spirit Airlines seems to be profitting by forcing passengers pay for flight changes, even though it is the airline who changes the schedules.
Jason of Loas Angeles CA (04/10/09)
Departed (LAX) @10:55 Flight# NK709 on 04/08/2009. Went to sit down and noticed some dried up baby****. Had to take out the Skyline book to scrap it off seat. Second problem the vent were only blowing out hot air. During the whole flight the plane felt like it was over a 100 degrees. I'm on medication for panic and anxiety attacks. I felt like I needed to go to the hospital, told one of the flight attendants and they mentioned that the vents would not blow out any cooler air. I was not the only one upset about the heat.
Third problem on top of the high heat and my panic attack babies were crying the whole flight. There really needs to be a better placement for families with small children, maybe at a certain area of the plane. But my main complaint is I was unable to attend a family gathering for which I flew into Detroit for. That's how bad my panic and anxiety was after the flight. I was unable to breathe and got no relief on the flight. All the money the airlines receives and no VENTS working properly! I am leaving Detroit on 04/13/2009 @7:50PM Flight NK706 and I really nervous about the flight.
Extreme panic and anxiety attack from the flight with poor circulation.
Departed (LAX) @10:55 Flight# NK709 on 04/08/2009. Went to sit down and noticed some dried up baby****. Had to take out the Skyline book to scrap it off seat. Second problem the vent were only blowing out hot air. During the whole flight the plane felt like it was over a 100 degrees. I'm on medication for panic and anxiety attacks. I felt like I needed to go to the hospital, told one of the flight attendants and they mentioned that the vents would not blow out any cooler air. I was not the only one upset about the heat.
Third problem on top of the high heat and my panic attack babies were crying the whole flight. There really needs to be a better placement for families with small children, maybe at a certain area of the plane. But my main complaint is I was unable to attend a family gathering for which I flew into Detroit for. That's how bad my panic and anxiety was after the flight. I was unable to breathe and got no relief on the flight. All the money the airlines receives and no VENTS working properly! I am leaving Detroit on 04/13/2009 @7:50PM Flight NK706 and I really nervous about the flight.
Extreme panic and anxiety attack from the flight with poor circulation.
Edward of Dorchester MA (04/07/09)
I used a vocher from my last flight for a trip to Atlanta Georgia, In January, when I arrived the flight was overbooked and was told by customer service Rep that they were in the process of asking customers to give up their seats. I was lucky enough to have gotten a seat but due to the delay of the flight, I would have missed my Connecting flight in Ft lauderdale meaning that I would have to stay in the airport over night till saturday morning. I refused and was told by the customer rep that I was going to be refunded 90 to my credit card due to the negligence of Spirit Airline and that my voucher was going to be active. SO i left with the understand that it was going to happen?
TOday when I try to make a reservation I was told that I lost my voucher because I missed my flight and was never refunded. I told the customer service rep that wasn't the case and when i checked the credit card statement I was never reimbursed. If you look at the Boston Logan Airport you will clearly see that I made the flight and if you look at the gate cameras you will also see the line of people waiting for others to give up th eir seats. It just so happen that my neighbor was going to ft. lauderdale as well and made the flight and can validate that they were overbooked. The flight date was Jan 16th and was coming back to boston on the 18th. I feel as though Spirit airline is unprofessional and provides poor customer service and now screwing me out of 290.00 dollars if someone is willing to help will be grateful.
I used a vocher from my last flight for a trip to Atlanta Georgia, In January, when I arrived the flight was overbooked and was told by customer service Rep that they were in the process of asking customers to give up their seats. I was lucky enough to have gotten a seat but due to the delay of the flight, I would have missed my Connecting flight in Ft lauderdale meaning that I would have to stay in the airport over night till saturday morning. I refused and was told by the customer rep that I was going to be refunded 90 to my credit card due to the negligence of Spirit Airline and that my voucher was going to be active. SO i left with the understand that it was going to happen?
TOday when I try to make a reservation I was told that I lost my voucher because I missed my flight and was never refunded. I told the customer service rep that wasn't the case and when i checked the credit card statement I was never reimbursed. If you look at the Boston Logan Airport you will clearly see that I made the flight and if you look at the gate cameras you will also see the line of people waiting for others to give up th eir seats. It just so happen that my neighbor was going to ft. lauderdale as well and made the flight and can validate that they were overbooked. The flight date was Jan 16th and was coming back to boston on the 18th. I feel as though Spirit airline is unprofessional and provides poor customer service and now screwing me out of 290.00 dollars if someone is willing to help will be grateful.
John of East Meadow NY (04/07/09)
I was on flight nk922 and they knew my or any other golf clubs were not on the flight but after waiting an hour they told us to get on line and fill out forms which took me over an hour, my driver charged me $65 for waiting. As of now i still do not have my clubs. My clubs are very important to me so if [they] could get them to me I would appreciate it.
I was on flight nk922 and they knew my or any other golf clubs were not on the flight but after waiting an hour they told us to get on line and fill out forms which took me over an hour, my driver charged me $65 for waiting. As of now i still do not have my clubs. My clubs are very important to me so if [they] could get them to me I would appreciate it.
Deloris of Brooklyn NY (04/06/09)
due to me using this airline for so many years i am very unhappy with the way they handle my situation of missing a flight. I believe that the situation could had been dealt with in a different manner instead of me paying full price for another ticket that i have already paid for. i would appericiate it if some one can take notice to this complaint. i had to pay an additional 178 dollars just to get on another flight. my question is what happen the money that i spent on the first flight , do i get it back in full , half or do you just completly keep it. i need to know some answers thank you.
due to me using this airline for so many years i am very unhappy with the way they handle my situation of missing a flight. I believe that the situation could had been dealt with in a different manner instead of me paying full price for another ticket that i have already paid for. i would appericiate it if some one can take notice to this complaint. i had to pay an additional 178 dollars just to get on another flight. my question is what happen the money that i spent on the first flight , do i get it back in full , half or do you just completly keep it. i need to know some answers thank you.
David of Farmington Hills MI (03/31/09)
The company website does not disclose baggage fees until after charging the credit card. When I learned about the baggage fees, I tried to cancel the reservation. Spirit refuses to refund the fare.
Fraudulently charged credit card $1,000+
The company website does not disclose baggage fees until after charging the credit card. When I learned about the baggage fees, I tried to cancel the reservation. Spirit refuses to refund the fare.
Fraudulently charged credit card $1,000+
Walter of Gaithersburg MD (03/31/09)
On January, I boarded a Spirit flight from Ft. Lauderdale a little slowly, I had recently had surgery on my foot, and my foot was in a surgical boot. However, well after I was settled in my seat, a flight attendant came by and took my coat and a bag out of the overhead storage. She demanded (in a manner that could politely be called rude, and more accurately described an assault) that I place my coat and bag under my feet. I refused (loudly), and I was thrown off the plane for refusing to comply with an instruction from a flight attendant. In subsequent correspondence, Spirit made it clear that this is in compliance with their policies.
They said Overhead compartments are designated for larger carryon's as for women's hand bags, small carry on bags, coats, and blankets are to be stored under passengers seats.? I did not have a large carryon. I paid the $15.00 fee to have my baggage checked. Nonetheless, it is Spirits policy that I should be inconvenienced so that others may avoid the fee.
Further, they did not apologize for the flight attendants actions, stating passengers are to follow in-flight crew request?. In their defense, the letter I received stated that Customer Service Relations was sorry that I felt badly about my experience, but in no way did Spirit apologize for the actions of the flight attendant. It is clear that it is the policy of Spirit that a flight attendant can arbitrarily remove an item from the overhead bin and force a customer to put it under their feet. Resist and you will be thrown off the plane.
The economic and physical damage that resulted was minimal. The ground crew was polite, and my wife and I were put on the next plane to Washington at no additional cost. The emotional toll was signficant. My wife of 20 years has decided to leave me, and has made it clear that the embarassment that she suffered from getting thrown of the plane played a significant role in her decision.
On January, I boarded a Spirit flight from Ft. Lauderdale a little slowly, I had recently had surgery on my foot, and my foot was in a surgical boot. However, well after I was settled in my seat, a flight attendant came by and took my coat and a bag out of the overhead storage. She demanded (in a manner that could politely be called rude, and more accurately described an assault) that I place my coat and bag under my feet. I refused (loudly), and I was thrown off the plane for refusing to comply with an instruction from a flight attendant. In subsequent correspondence, Spirit made it clear that this is in compliance with their policies.
They said Overhead compartments are designated for larger carryon's as for women's hand bags, small carry on bags, coats, and blankets are to be stored under passengers seats.? I did not have a large carryon. I paid the $15.00 fee to have my baggage checked. Nonetheless, it is Spirits policy that I should be inconvenienced so that others may avoid the fee.
Further, they did not apologize for the flight attendants actions, stating passengers are to follow in-flight crew request?. In their defense, the letter I received stated that Customer Service Relations was sorry that I felt badly about my experience, but in no way did Spirit apologize for the actions of the flight attendant. It is clear that it is the policy of Spirit that a flight attendant can arbitrarily remove an item from the overhead bin and force a customer to put it under their feet. Resist and you will be thrown off the plane.
The economic and physical damage that resulted was minimal. The ground crew was polite, and my wife and I were put on the next plane to Washington at no additional cost. The emotional toll was signficant. My wife of 20 years has decided to leave me, and has made it clear that the embarassment that she suffered from getting thrown of the plane played a significant role in her decision.
Michael of Midland MI (03/30/09)
Received e-mail saying that my $9 fare club membership would be renewed automatically if I did not cancel my membership in it and I would be charged $39.95 (to my credit card, I assume) if I did not proactively cancel the membership. I immediately followed the directions on how to cancel membership. The 5th step Please select the reason you want to cancel the $9 Fare Club and click on Cancel my Paid Membership does not appear to exist anywhere on the page. I see nothing that allows me to do so. Under Paid Membership: No. section there is a portion that says, Interested in a paid membership in the $9 Fare Club? Paid members enjoy additional benefits. Click here for details or to apply.
I clicked it and it only appears to give information on HOW TO JOIN. I do not want to join. I want to cancel this membership because Spirit Air, in my opinion, is the worst company in the history of the universe. I am utterly horrified by the thought of paying them another penny, particularly because Im willing to bet they purposely make it impossibly difficult to cancel my $9 fare account and are going to try and charge my credit card against my will. I cancelled my Spirit Air card just in case, but can't remember if they have any of my other card numbers on file.
Just as I thought, not only cant I find anything resembling what should exist under direction #5, I have just been bumped off the Web page that claims its experiencing high use volume. I kind of thought something like that would conveniently happen. If I tried this at 3:30 a.m. I bet I would still get bumped off the page. I may have found a way around this problem through their questions and comments page, but since I have had such bad service from this airline, I can't be sure.
The airline seems to want to make it impossible for you to redeem frequent flyer miles too. I tried using them late last year and was told I would have to submit the dates I wanted to travel because they were trying to improve their site in 2008. I did and waited for a response. It came back that the dates i wanted to travel there were no openings. I asked if they could just give me the dates that were open so I could just pick the ones I wanted. Negative was the response. This made me think that they've set this up so YOU CAN't redeem tickets or you have to be very, very lucky.
I recently tried my luck again and found that there Web page read the following, which was what it said last year. This is 2009! See the part, so that we can handle all of our custumer needs even better in 2008. I'm guessing they don't care what year it is, they just want to avoid allowing their customers to redeem mileage. I could be wrong. Redeem your FREE SPIRIT Miles Spirit is currently upgrading our frequent flier program so that we can handle all of our customer needs even better in 2008 and beyond....TRAVEL ITINERARIES WILL NOT BE CONFIRMED SOLELY BASED UPON SUBMISSION OF YOUR REQUEST; AN AGENT WILL CONTACT YOU TO COMPLETE THE AWARD TRAVEL BOOKING, SO PLEASE PLAN ACCORDINGLY. ALL AWARD TICKET REDEMPTION REQUESTS MUST BE SUBMITTED AT LEAST 7-DAYS PRIOR TO DEPARTURE. Please allow up to 72-hours after submission before contacting Spirit if you have not received a confirmation email or correspondence from our Customer Relations Department.
My question is, What Customer Relations. I had to cancel my Spirit Air Master Card because I felt it was the only way I could punish them for treating customers so badly.
Received e-mail saying that my $9 fare club membership would be renewed automatically if I did not cancel my membership in it and I would be charged $39.95 (to my credit card, I assume) if I did not proactively cancel the membership. I immediately followed the directions on how to cancel membership. The 5th step Please select the reason you want to cancel the $9 Fare Club and click on Cancel my Paid Membership does not appear to exist anywhere on the page. I see nothing that allows me to do so. Under Paid Membership: No. section there is a portion that says, Interested in a paid membership in the $9 Fare Club? Paid members enjoy additional benefits. Click here for details or to apply.
I clicked it and it only appears to give information on HOW TO JOIN. I do not want to join. I want to cancel this membership because Spirit Air, in my opinion, is the worst company in the history of the universe. I am utterly horrified by the thought of paying them another penny, particularly because Im willing to bet they purposely make it impossibly difficult to cancel my $9 fare account and are going to try and charge my credit card against my will. I cancelled my Spirit Air card just in case, but can't remember if they have any of my other card numbers on file.
Just as I thought, not only cant I find anything resembling what should exist under direction #5, I have just been bumped off the Web page that claims its experiencing high use volume. I kind of thought something like that would conveniently happen. If I tried this at 3:30 a.m. I bet I would still get bumped off the page. I may have found a way around this problem through their questions and comments page, but since I have had such bad service from this airline, I can't be sure.
The airline seems to want to make it impossible for you to redeem frequent flyer miles too. I tried using them late last year and was told I would have to submit the dates I wanted to travel because they were trying to improve their site in 2008. I did and waited for a response. It came back that the dates i wanted to travel there were no openings. I asked if they could just give me the dates that were open so I could just pick the ones I wanted. Negative was the response. This made me think that they've set this up so YOU CAN't redeem tickets or you have to be very, very lucky.
I recently tried my luck again and found that there Web page read the following, which was what it said last year. This is 2009! See the part, so that we can handle all of our custumer needs even better in 2008. I'm guessing they don't care what year it is, they just want to avoid allowing their customers to redeem mileage. I could be wrong. Redeem your FREE SPIRIT Miles Spirit is currently upgrading our frequent flier program so that we can handle all of our customer needs even better in 2008 and beyond....TRAVEL ITINERARIES WILL NOT BE CONFIRMED SOLELY BASED UPON SUBMISSION OF YOUR REQUEST; AN AGENT WILL CONTACT YOU TO COMPLETE THE AWARD TRAVEL BOOKING, SO PLEASE PLAN ACCORDINGLY. ALL AWARD TICKET REDEMPTION REQUESTS MUST BE SUBMITTED AT LEAST 7-DAYS PRIOR TO DEPARTURE. Please allow up to 72-hours after submission before contacting Spirit if you have not received a confirmation email or correspondence from our Customer Relations Department.
My question is, What Customer Relations. I had to cancel my Spirit Air Master Card because I felt it was the only way I could punish them for treating customers so badly.
Michael of Bronx NY (03/30/09)
On 3/26/09 via Expedia purchased 3 airline tickets to Ft Lauderdale, Florida via Jet Blue When no e-mail confirmation was received from Expedia I proceeded to make identical reservations vai Orbitz via Spirit airlines for 3 passangers. I received confirmation from Expedia the following day (3/27) and I immediately called Spirit airlines to cancel the reservations I had made the day earlier (3/26). I explained all the facts to Spirit airlines and was told that the tickets were non refundable. The best they could do for me was to penalize me 110.00 per ticket and then give me a credit with Spirit airlines for 627.00.
I think that this behavior and practice is nothing short of criminal. As the New York Times of 3/29/2009 points out in a very extensive article Spirit airlines engages in a very deceitful practice. In fact I believe Ben Baldanza should be held accountable and prosecuted as a common thief. The economice to my family and I amounted in a sum total of $977.97 USD. The fact that I was penalized $330.00 and then given a credit of $627.00 is unacceptable. I insist that the sum of $977.97 be fully credited to my credit card, no question about it.
On 3/26/09 via Expedia purchased 3 airline tickets to Ft Lauderdale, Florida via Jet Blue When no e-mail confirmation was received from Expedia I proceeded to make identical reservations vai Orbitz via Spirit airlines for 3 passangers. I received confirmation from Expedia the following day (3/27) and I immediately called Spirit airlines to cancel the reservations I had made the day earlier (3/26). I explained all the facts to Spirit airlines and was told that the tickets were non refundable. The best they could do for me was to penalize me 110.00 per ticket and then give me a credit with Spirit airlines for 627.00.
I think that this behavior and practice is nothing short of criminal. As the New York Times of 3/29/2009 points out in a very extensive article Spirit airlines engages in a very deceitful practice. In fact I believe Ben Baldanza should be held accountable and prosecuted as a common thief. The economice to my family and I amounted in a sum total of $977.97 USD. The fact that I was penalized $330.00 and then given a credit of $627.00 is unacceptable. I insist that the sum of $977.97 be fully credited to my credit card, no question about it.
Carol of Forked River NJ (03/24/09)
We booked flight #259 on Jan. 29, 2009 out of Atlantic City at 7:10 a.m. to Ft Lauderdale. We received a 24 hour confirmation and we left our house at 3:30 a.m. in plenty of time for our flight. We went to the check-in counter and were told that our flight was cancelled due to the crew having too many hours and could not fly back to Atlantic City. The next available flight would arrive in Ft. Lauderdale at 6:30, our cruise left at 5. She stated that you never cruise & fly on the same day! She then suggested that there was a flight to Orlando with only 9 seats available and we could rent a car and drive the 3 hours to be on time for our cruise. Since that was our only option and we would lose a substantial amount of money, we booked our flight to Orlando and drove to the ship.
Since our flight turned into a nightmare thru no fault of our own and we incurred the cost of a rental car and tolls, we feel Spirit should credit my card with the cost of the flight for the two of us. I received an email from Jennifer R stating the our request for a refund was denied as we took another flight and no compensation will be given. No mention was made about the additional cost to us because they did not handle the scheduling of their crew properly.
We booked flight #259 on Jan. 29, 2009 out of Atlantic City at 7:10 a.m. to Ft Lauderdale. We received a 24 hour confirmation and we left our house at 3:30 a.m. in plenty of time for our flight. We went to the check-in counter and were told that our flight was cancelled due to the crew having too many hours and could not fly back to Atlantic City. The next available flight would arrive in Ft. Lauderdale at 6:30, our cruise left at 5. She stated that you never cruise & fly on the same day! She then suggested that there was a flight to Orlando with only 9 seats available and we could rent a car and drive the 3 hours to be on time for our cruise. Since that was our only option and we would lose a substantial amount of money, we booked our flight to Orlando and drove to the ship.
Since our flight turned into a nightmare thru no fault of our own and we incurred the cost of a rental car and tolls, we feel Spirit should credit my card with the cost of the flight for the two of us. I received an email from Jennifer R stating the our request for a refund was denied as we took another flight and no compensation will be given. No mention was made about the additional cost to us because they did not handle the scheduling of their crew properly.
Samuel of Nassau OTHER (03/19/09)
on the 13th march 2009 i traveled from nassau bahamas to new york on spirit air with a stop in fort lauderdale. both stops were delayed more than an hour. on the 16th march 2009, i returned fromnew york using the same route thru fort lauderdale this time there was a 2 hour delay leaving newyork which included sitting in the plane on the runway for over an hour.
when the plane finally arrive in fort lauderdale we were informed that our flight into nassau would be delayed for another 2 hours. eventually that flight took off. when the plane arrived in nassau we were informed bu the pilot that due to technically dificulties we would have to wait to dis-embark the plane because the plane was unable to lock up to the the arm from the terminal to the plane. the pilot then turned the engines off. after afew minutes he tried to restart the engines but there was some difficulties with restarting. after about half an hour wait one of the trucks with steps pulled up and we disembark.
finally we entered into nassau international airport only to find that spirit airlines had misplaced my luggage. ifilled out a lost luggage claim report. on the 17th march i recived a call from the airport informing me that my luggage was located in lima.peru and would take another day to arrived eventully it did.
all of this occured and was was handle with a simple sorry for the inconvenience. if i am late for my flight i am penelised by spirit air $100.00. or i may loose my seat all togather. the passengers were not even offered a complimentry bottle of water for their long wait they had to purchased that. this was my first time flying spirit air and it may the last time also.
on the 13th march 2009 i traveled from nassau bahamas to new york on spirit air with a stop in fort lauderdale. both stops were delayed more than an hour. on the 16th march 2009, i returned fromnew york using the same route thru fort lauderdale this time there was a 2 hour delay leaving newyork which included sitting in the plane on the runway for over an hour.
when the plane finally arrive in fort lauderdale we were informed that our flight into nassau would be delayed for another 2 hours. eventually that flight took off. when the plane arrived in nassau we were informed bu the pilot that due to technically dificulties we would have to wait to dis-embark the plane because the plane was unable to lock up to the the arm from the terminal to the plane. the pilot then turned the engines off. after afew minutes he tried to restart the engines but there was some difficulties with restarting. after about half an hour wait one of the trucks with steps pulled up and we disembark.
finally we entered into nassau international airport only to find that spirit airlines had misplaced my luggage. ifilled out a lost luggage claim report. on the 17th march i recived a call from the airport informing me that my luggage was located in lima.peru and would take another day to arrived eventully it did.
all of this occured and was was handle with a simple sorry for the inconvenience. if i am late for my flight i am penelised by spirit air $100.00. or i may loose my seat all togather. the passengers were not even offered a complimentry bottle of water for their long wait they had to purchased that. this was my first time flying spirit air and it may the last time also.
Neysa of Woolwich NJ (03/13/09)
When purchasing a ticket on line the first time the screen went down time expiried.. Finally got the ticket. My husband called to tell me they had charged us for 2 tickets same flight. When I called a rep, of course not American, they said I was a no show. Now when checking in didnt they see I was on there twice same name..So they took information and said it would be refunded in 7 to 10 days.. Still no refund.They say it is in process give it a few more days.I dont think they plan on giving me my money back. Thier stratgey is to wear you down and give up.
I need the money to pay for another bill.This is very frustating.Something needs to be done about this company. they are keeping money that does not belong to them...
When purchasing a ticket on line the first time the screen went down time expiried.. Finally got the ticket. My husband called to tell me they had charged us for 2 tickets same flight. When I called a rep, of course not American, they said I was a no show. Now when checking in didnt they see I was on there twice same name..So they took information and said it would be refunded in 7 to 10 days.. Still no refund.They say it is in process give it a few more days.I dont think they plan on giving me my money back. Thier stratgey is to wear you down and give up.
I need the money to pay for another bill.This is very frustating.Something needs to be done about this company. they are keeping money that does not belong to them...
Juan of Tampa FL (03/11/09)
I booked a flight on Feb 12, 2009 on spiritair.com for March 21, 2009 for my elderly inlaws from Tampa to St Thomas V.I. I paid $338.00 for a one way ticket plus an additional $45.00 for 1 luggage. The first problem came up with their $9 Fare Club - The dates I selected was March 21, 2009. I saw they had a $9 Fare Club for a promo of $9 for a trial period. Thinking I might use them again in the future I signed up. I went to book the flights and noticed there were no qualifying flights so I saw no benefit of having this service. I went to cancel the service and although I was able to cancel the service they did not refund my money and they charged my American Express the full $39.99 instead of the trial $9 per month for 3 months as their website stated. I could not find a way to email them or call them to dispute this.
I contacted AMEX who said that they have an agreement in place with spiritair.com that they will not dispute these charges because they have this non-refundable agreement in place with them. So at the moment I am out $39.99 for a service that I was only suppose to pay $9 for that I canceled 5 minutes after I signed up and can and never will use. But wait it gets better than this.... Before I learned about their non-refundable policy. I went to book the travel for my inlaws. I selected my destination and date of 3/21/2009. I went to enter my American Express card number and checked the dates on the page again.
I got a confirmation page back showing my travel dates and time and thought everything went smoothly. Today is March 11, and I got a email saying my travel is tomorrow and sure enough the email reservation showed 3/12 instead of 3/21. Now I am convinced I entered and saw the correct date but I am willing accept that I am stuck because I did not check the email confirmation nor did I do a screen print that showed the travel date of 3/21/2009. In the email I recieved from them today, was a 800 number in case there were any changes I needed to make on the reservation.
I called and explained it to the customer rep person who was happy to assist me and told me the difference of the flight change plus the change fee would bring my total to $668 on top of what I had already paid. This brings the total out of pocket cost to me of $1,051.00 for two one way tickets with 1 checked in luggage to St. Thomas. This is company dishonest. If they were the last airline standing I would never do business with them
I am denied the refund for a service I canceled 5 minutes after I signed up. the cost of this air flight cost 3 times more than what was advertised.
I booked a flight on Feb 12, 2009 on spiritair.com for March 21, 2009 for my elderly inlaws from Tampa to St Thomas V.I. I paid $338.00 for a one way ticket plus an additional $45.00 for 1 luggage. The first problem came up with their $9 Fare Club - The dates I selected was March 21, 2009. I saw they had a $9 Fare Club for a promo of $9 for a trial period. Thinking I might use them again in the future I signed up. I went to book the flights and noticed there were no qualifying flights so I saw no benefit of having this service. I went to cancel the service and although I was able to cancel the service they did not refund my money and they charged my American Express the full $39.99 instead of the trial $9 per month for 3 months as their website stated. I could not find a way to email them or call them to dispute this.
I contacted AMEX who said that they have an agreement in place with spiritair.com that they will not dispute these charges because they have this non-refundable agreement in place with them. So at the moment I am out $39.99 for a service that I was only suppose to pay $9 for that I canceled 5 minutes after I signed up and can and never will use. But wait it gets better than this.... Before I learned about their non-refundable policy. I went to book the travel for my inlaws. I selected my destination and date of 3/21/2009. I went to enter my American Express card number and checked the dates on the page again.
I got a confirmation page back showing my travel dates and time and thought everything went smoothly. Today is March 11, and I got a email saying my travel is tomorrow and sure enough the email reservation showed 3/12 instead of 3/21. Now I am convinced I entered and saw the correct date but I am willing accept that I am stuck because I did not check the email confirmation nor did I do a screen print that showed the travel date of 3/21/2009. In the email I recieved from them today, was a 800 number in case there were any changes I needed to make on the reservation.
I called and explained it to the customer rep person who was happy to assist me and told me the difference of the flight change plus the change fee would bring my total to $668 on top of what I had already paid. This brings the total out of pocket cost to me of $1,051.00 for two one way tickets with 1 checked in luggage to St. Thomas. This is company dishonest. If they were the last airline standing I would never do business with them
I am denied the refund for a service I canceled 5 minutes after I signed up. the cost of this air flight cost 3 times more than what was advertised.
My husband and I booked a flight with Spirit Airlines leaving DC, connecting in Ft. Lauderdale to our final destination of Santa Domingo for a cruise. The flight leaving out of DC was late causing us to miss our connection in Ft. Lauderdale by about 15 minutes. We were told by the ticket agent that they could put us on the next flight departing at 11:45p.m. This would cause us to miss our boat....which we did. We then asked them to fly us to Puerto Rico instead so we could then catch a flight the following day to Antigua so we could catch up with our boat on day 3. They did agree to fly us to Puerto Rico, but we then had to pay for hotels and our flight to Antiqua.
The flight leaving out of Santa Domingo for our return was delayed and again we nearly missed our connection to DC. When we arrived in customs we were told to collect our luggage and go upstairs to get a hotel voucher. We had been told by Spirit reps on the phone that the crew which flew us to Ft. Lauderdale was continuing on to DC. When they mentioned the hotel enough of us complained that we were rushed through customs and ran full speed to the terminal. We made our flight, but none of us had any luggage. Supposedly they will deliver it today when it comes on the next flight.
Nearly EVERYONE on this flight that had a connection missed it. It seems that all of Spirits flight have only a one hour lay over, which make sit nearly impossible if there is any sort of delay.
Customer service is non-existent, getting someone on the phone who can speak clear english and give accurate information is also hard to come by. We will never fly with Spirit again.
The flight leaving out of Santa Domingo for our return was delayed and again we nearly missed our connection to DC. When we arrived in customs we were told to collect our luggage and go upstairs to get a hotel voucher. We had been told by Spirit reps on the phone that the crew which flew us to Ft. Lauderdale was continuing on to DC. When they mentioned the hotel enough of us complained that we were rushed through customs and ran full speed to the terminal. We made our flight, but none of us had any luggage. Supposedly they will deliver it today when it comes on the next flight.
Nearly EVERYONE on this flight that had a connection missed it. It seems that all of Spirits flight have only a one hour lay over, which make sit nearly impossible if there is any sort of delay.
Customer service is non-existent, getting someone on the phone who can speak clear english and give accurate information is also hard to come by. We will never fly with Spirit again.
Spirit Airlines, Im writing this letter to file a complaint about a recent flight that I had to change because of a medical emergency. The flight was from Orlando to Fort Lauderdale. My wife was supposed to fly in from Manchester, England to Orlando then to Fort Lauderdale. She became deadly sick with a stomach bug that was highly contagious. She first called Virgin to change her flight; they were courteous and thoughtful and helped us make the changes with no problem, as long as she had a doctors note.
Then came Spirit airlines. We informed your airlines of the situation and that if she did fly she would have put all other passengers at risk of getting the stomach virus. You really didnt try to help or care at all. All you wanted was $110 to cancel or change my ticket. I informed your customer service that my wife was still going to fly with Spirit but just not till she was not contagious any more. Still all I heard was you needed $110. I guess it doesnt matter that we were doing you a favor and protecting your passengers or that the ticket only was for $76 in the first place. It seems other airlines put their passengers first but in your case its all about the money. My wife is flying today 03/10/09 with a clean bill of health, unfortunately we had to book with Spirit airlines again only to find out that the price is now $142 one way. Is there any way that something can be done about this unpleasant situation.
Then came Spirit airlines. We informed your airlines of the situation and that if she did fly she would have put all other passengers at risk of getting the stomach virus. You really didnt try to help or care at all. All you wanted was $110 to cancel or change my ticket. I informed your customer service that my wife was still going to fly with Spirit but just not till she was not contagious any more. Still all I heard was you needed $110. I guess it doesnt matter that we were doing you a favor and protecting your passengers or that the ticket only was for $76 in the first place. It seems other airlines put their passengers first but in your case its all about the money. My wife is flying today 03/10/09 with a clean bill of health, unfortunately we had to book with Spirit airlines again only to find out that the price is now $142 one way. Is there any way that something can be done about this unpleasant situation.
Carol of East Stroudsburg PA (03/09/09)
I purchased a ticked from LGA to FLL for my son amd myself. Two weeks before departure my sister died on March 20, 2008. I called Spirit Air to cancel the flight for use sometime later. The informed me that they will charge me $70 for each ticket. After much begging and pleading to disregard the change fee due to death in the family, they flat out said no. The rep told I had a year from the date I cancelled to used the ticket. I had to bury my sister. I called them today, March 9, 2009 to purchase a ticket and to use my credit. They told me that I only had a credit of $61 and that it was already expired on February 27, 2009. In essence, I've lost a total of $201.
I purchased a ticked from LGA to FLL for my son amd myself. Two weeks before departure my sister died on March 20, 2008. I called Spirit Air to cancel the flight for use sometime later. The informed me that they will charge me $70 for each ticket. After much begging and pleading to disregard the change fee due to death in the family, they flat out said no. The rep told I had a year from the date I cancelled to used the ticket. I had to bury my sister. I called them today, March 9, 2009 to purchase a ticket and to use my credit. They told me that I only had a credit of $61 and that it was already expired on February 27, 2009. In essence, I've lost a total of $201.
Richard of Venice FL (03/01/09)
The same as many other complaints on this website. Spirit bills your credit card $39.95 membership fee and refuses to issue credit even though you did not want the membership. Contacted Spirit, BBB, FTC, FAA, and FL Attorney General. Isn't someone going to stop this scam?
Two $39.95 billings for me.
The same as many other complaints on this website. Spirit bills your credit card $39.95 membership fee and refuses to issue credit even though you did not want the membership. Contacted Spirit, BBB, FTC, FAA, and FL Attorney General. Isn't someone going to stop this scam?
Two $39.95 billings for me.
Jack of Portage MI (02/28/09)
I made a reservation with Spirit Airlines on 2/26/09 around 8:00pm Eastern time for a family trip in April. Due to what I believe were added costs of $300 or +15% that were only disclosed after we purchased the plane tickets at a price of $475 each x 4 = $1,900. I immediately called the Spirit reservation department to cancel the trip. At that time I was informed by the reservation department that they would not cancel the trip with a refund of $2,200. They would give us a Spirit credit for $2,200 that we can use over the next 12 months. Keep in mind that the flights were less than half sold and I tried to cancel this about 20 minutes after the reservation was made. When I was comparing airline fares, Spirit Airline appeared to have the best rate. My other option was to use some of my frequent flyer miles with another airline. Had I been aware of the added? costs with Spirit, I would have selected another airline which is what I have been trying to do. The second issue discovered after the plane tickets were purchased and after a second charge of $120 for luggage was seat assignments. If I select the seat after the reservation, ALL seats are an extra charge. If you dont pick the seats now then they assign them at the gate. I have two young children and there was the impression that we could be split up or placed by the toilet. So here is another $180 to pick four seats in a row. Now our costs are $300 more than we planned. It would have been nice to know all the costs upfront prior to making a commitment so I could do a better cost comparison. It was not until after I booked the airfare that I found out the extra fees. I immediately called the 1-800 reservation departments without any resolve and they would not let me talk to anyone in management. I then called my credit card company within 50 minutes of the reservation to dispute the charges. I then sent two emails to Spirit Airlines explaining the issue. I have tried to call corporate headquarters in Hollywood Florida and all you get is a computer answering service without the ability to talk to anyone there. They just keep directing you back to their web site, Very poor customer service! This is our familys first vacation together. We have been saving for a while and have a limited budget. We have already paid for pass ports, scheduled our hotel stay but now are forced to be waiting in limbo to hear from the airlines regarding our credit of $2,200. Can you please look into this matter for our family? Please feel free to call or email with any questions, comments or hopefully solutions.
Waiting on Credit Card Company to see what happens with the charge back to Spirit. They said 3-5 days.
I made a reservation with Spirit Airlines on 2/26/09 around 8:00pm Eastern time for a family trip in April. Due to what I believe were added costs of $300 or +15% that were only disclosed after we purchased the plane tickets at a price of $475 each x 4 = $1,900. I immediately called the Spirit reservation department to cancel the trip. At that time I was informed by the reservation department that they would not cancel the trip with a refund of $2,200. They would give us a Spirit credit for $2,200 that we can use over the next 12 months. Keep in mind that the flights were less than half sold and I tried to cancel this about 20 minutes after the reservation was made. When I was comparing airline fares, Spirit Airline appeared to have the best rate. My other option was to use some of my frequent flyer miles with another airline. Had I been aware of the added? costs with Spirit, I would have selected another airline which is what I have been trying to do. The second issue discovered after the plane tickets were purchased and after a second charge of $120 for luggage was seat assignments. If I select the seat after the reservation, ALL seats are an extra charge. If you dont pick the seats now then they assign them at the gate. I have two young children and there was the impression that we could be split up or placed by the toilet. So here is another $180 to pick four seats in a row. Now our costs are $300 more than we planned. It would have been nice to know all the costs upfront prior to making a commitment so I could do a better cost comparison. It was not until after I booked the airfare that I found out the extra fees. I immediately called the 1-800 reservation departments without any resolve and they would not let me talk to anyone in management. I then called my credit card company within 50 minutes of the reservation to dispute the charges. I then sent two emails to Spirit Airlines explaining the issue. I have tried to call corporate headquarters in Hollywood Florida and all you get is a computer answering service without the ability to talk to anyone there. They just keep directing you back to their web site, Very poor customer service! This is our familys first vacation together. We have been saving for a while and have a limited budget. We have already paid for pass ports, scheduled our hotel stay but now are forced to be waiting in limbo to hear from the airlines regarding our credit of $2,200. Can you please look into this matter for our family? Please feel free to call or email with any questions, comments or hopefully solutions.
Waiting on Credit Card Company to see what happens with the charge back to Spirit. They said 3-5 days.
Eileen of Dade City FL (02/26/09)
feb 17 2009. I purchased tickets for 7people. and customer rep made mistakes on tickets names and date. so I called them upon looking at email conformation 5min later. They wanted to charge me for thier mistake. I drove40 miles to and back to airport because customer service reps hang up on me. where airport charges me an additional $980.00 for correct dates, and tell me to call customer relations for refund. well they are still hanging up and have no phone numbers for corp. I found one on internet but no one actually answers phone so dead end. So mad at them for ruining family reunion. have wriiten them and no calls or answer. 1249.00 tickets turned into 2089.00 .
three credit cards involved and unable to finish trip plans till amount fixed. 4 retired people on budgets
feb 17 2009. I purchased tickets for 7people. and customer rep made mistakes on tickets names and date. so I called them upon looking at email conformation 5min later. They wanted to charge me for thier mistake. I drove40 miles to and back to airport because customer service reps hang up on me. where airport charges me an additional $980.00 for correct dates, and tell me to call customer relations for refund. well they are still hanging up and have no phone numbers for corp. I found one on internet but no one actually answers phone so dead end. So mad at them for ruining family reunion. have wriiten them and no calls or answer. 1249.00 tickets turned into 2089.00 .
three credit cards involved and unable to finish trip plans till amount fixed. 4 retired people on budgets
Martin of Lake Worth FL (02/26/09)
Ibooked two round trip tickets to cancun. for11/7/09 return 11/14/09 i purchased cancellation insurance policy .the reason i cancelled cancun is having problems with local gangs.when icalled spirit even though i had the insurance he would not refund my money. Itake a vacation once a year .iget 600.00a month so it is important to me i did what was right. they said i can have a credit .i am a senior i do not want acredit but to have them put the credit back on my charge pls help if you can .also e was rude he snapped at me and i was polite.
Ibooked two round trip tickets to cancun. for11/7/09 return 11/14/09 i purchased cancellation insurance policy .the reason i cancelled cancun is having problems with local gangs.when icalled spirit even though i had the insurance he would not refund my money. Itake a vacation once a year .iget 600.00a month so it is important to me i did what was right. they said i can have a credit .i am a senior i do not want acredit but to have them put the credit back on my charge pls help if you can .also e was rude he snapped at me and i was polite.
Philip of Hazlet NJ (02/24/09)
I missed my flight due to a traffic incident. I called the airline initially 10 minutes prior to the departure time and was told the round trip ticket is non refundable and therefore I will lose the fares both to and from. I will have to purchase a new round trip ticket for the next flight which was the following day which is $65.00 more than the original price.
There will be no compensation whatsoever. I was supprised that I would also lose my return fare and waited til I returned home to call again to see if it was true. It was true. I asked if I could speak with the supervisor and I was told there was no one else that could help me that is the policy.
I lost $192.11.
I missed my flight due to a traffic incident. I called the airline initially 10 minutes prior to the departure time and was told the round trip ticket is non refundable and therefore I will lose the fares both to and from. I will have to purchase a new round trip ticket for the next flight which was the following day which is $65.00 more than the original price.
There will be no compensation whatsoever. I was supprised that I would also lose my return fare and waited til I returned home to call again to see if it was true. It was true. I asked if I could speak with the supervisor and I was told there was no one else that could help me that is the policy.
I lost $192.11.
On Nov 21st 2008 my family, 2 sons (8 & 11), my wife and myself, boarded Spirit Flight # 977 to Lima Peru for a 8 day vacation. We traveled with four luggages of clothes with one of the four with gifts for our family due to it being the Holidays.
Before lift off the pilot stated that the plane was too heavy and would need to remove 80 bags of luggage, then made the statement that the luggage will be sent on the next day plane. This is happening due to the money Spirit is charging for luggage they are making money on this, and when its too heavy to fly they remove luggage but still charge the fees for each luggage or additional fees for over weight luggage.
After we landed in Peru we immediately proceeded to baggage claim to file the proper paperwork for delayed baggage. In the paperwork it states that spirit will be responsible for replacement clothes and bath needs after 24 hours that your luggage does not show up. Since we only received one of our four bags and the bag that we did receive was the one with the gifts. None of us had any clothes to wear but the clothes we wore on the plane.
We landed in Lima Peru at 11:00pm on Friday Nov. 21st 2008.
The next morning Nov. 22nd we all took a taxi to stores to buy some clothes for the kids which was pajamas, socks, shoes and underwear, along with bath needs. Cost of taxis for the day which included 3 stores was 94 soles ($31.00 dollars). Being in a foreign country on vacation it was difficult to find a taxi that did not want to overcharge you since they new I was an American on vacation and I did not speak their language.
It is now Saturday night Nov, 22 at 11:00 pm. We called Spirit Baggage claim and was told that the luggage will be there tonight around 11:00 pm to come and pick it up. After finding a large enough cab to carry 3 large 50 pound bags to go back to the airport which cost us 60 soles ($20.00 dollars), when we arrived at the airport after over 1 hour which was now almost 12:00 midnight we were told that the baggage did not make the flight and had to return back home which cost another 60 soles ($20.00 dollars) for the return cab fare, and did not return home until 1:00am in the morning. We still had no time to buy clothes for my wife and myself. We had planned a trip to La Merced (Rain Forest) for Sunday to leave in the morning that cost us $350.00 for reservations that we had asked our friends to set up for us, we could not go on the trip because none of us had anything to wear including bathing suits that would be needed for the trip. Even though we could not go we still had to pay the $350.00 since our friends had put up the money for us.
The next day Sunday Nov. 23 we took a taxi to buy bath needs 20 soles ($6.60 dollars) there and back to where we were staying. Later in the afternoon we took another taxi to the mall where we would have many stores to hopefully get all the clothes that was needed the taxi cost 20 soles ($13.30 dollars) one way. We found that my size clothes were not available since Im a 42? waist and the largest we found was 38?. We were told that the store I needed to go to buy my clothes was an American store in Miraflores, Which we did not have the time to travel there. We spent the day looking for clothes. We had medicine on the luggage for my 7 year old which came with a throat infection for which we had gone to his doctor the day that we left for Peru to get a prescription. His throat got worse which turned into a high fever because he did not have his medicine for 2 days, we had to find a doctor and was able to get an appointment on Sunday late afternoon for him to get another prescription. After arriving home from the mall we took another taxi to the doctor, 30 soles ($10.00 dollars) and after the doctor we took another taxi to the pharmacy, 20 soles ($ 6.60 dollars) and another taxi back to where we were staying 30 soles ($ 10.00 dollars) this took our whole day. We continued to call Spirit and all the phone did was ring sometimes some one would pick up and just leave the phone on the counter for us to hear the background noise but no one would talk.
So far we spent 3 days just waiting around for Spirit to call us and tell us when the bags would arrive, We had spent money on clothes, taxi cabs, bath needs and phone charges to Spirit (which Peru charges for each call you make), we had planned to use that money for our trip for our vacation. We saved for this trip for over a year to visit my wifes mom which is 82 years old and can not travel to USA anymore to visit her grandkids and daughter. This situation ruined our trip and stressed us to the point that we were worried our money would run out and not have the cab fares and airport taxes to return to the USA. All of us and our luggage did not fit in one cab, we would need 2 taxis to transport us to the airport. We lost nights of sleep stressed over this disaster that Spirit put us through.
On Monday Nov. 24th we took a taxi (15 soles $ 5.00 dollars) to Miraflores to look for clothes that would fit me and ended up going to a few different stores until I had found something, it still ended up taking the entire day since we could not find clothes to fit me for a wedding we were supposed to go to and could not attend because we did not have the proper attire included shoes.
It is now Tuesday Nov. 25th and we receive a call from Spirit that the luggage will be arriving tonight and to be there after 11:00pm again we hired a taxi and again we paid 60 soles ($20.00 dollars) only to get the same result the bags did not make the flight we paid another 60 soles ($20.00 dollars) to return to where we were staying and once again was home at 1:00 am in the morning and once again we called Spirit with the same results, no one answered the phone this was really upsetting and not only did it ruin our trip it was making us furious for 5 days we did nothing for a vacation and all for hunting down clothes that we should not have had to buy, we did not go to Peru to go clothes shopping.
Wednesday Nov, 26th again we received a call from Spirit and spoke to the person on the phone very upset for which we were told again that the baggage will arrive tonight we refused to come to the airport again to get the same result, since traveling to the airport was over a 2 hour ordeal. After arguing with the person they agreed to send the luggage to where we were staying, we were told the luggage will arrive around 11:30 pm, at 12:00 am no luggage arrived and we received another call that it will arrive around 1:00am and at 1:30 no luggage arrived, again we receive another call at 3:00am that the luggage is at the front door. After I got down 3 flights of stairs I found the van pulling away and my 3 bags left on the ground with one of the bags a broken wheel that was laying on the ground. I had to pull three 50 pound bags up 3 flights of stairs by my self at 3:00am in the morning for which I had hurt my back and neck.
Our trip was ruined, we spent most of our money that we had saved for our vacation on clothes and taxis and bath needs that we had originally brought with us. This was the worst vacation I had had in my entire lifetime. Upon returning home my son had discovered that his games for his play satation 2 were missing and a bag containing misc. camera equipment was also missing, with all the issues and events of this baggage fiasco it went unnoticed.
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I received a response from Spirit Air lines on Feb 6, 2009 from a Peruvian woman at the baggage department named Yolanda and was told that they would not honor many of my receipts and that the total was less than $400.00 dollars, she would not honor the taxi cabs to get the clothes and that I should have taken the public transportation to buy our clothes, I explained to her that it would have taken 4 busses to get to the mall to buy clothes and that it was a foreign country and would not understand how to navigate through the streets and bus stops and it was not safe to bring my family including 2 kids ages 8 and 11 through over crowded buses that I was told was unsafe to begin with and then after buying my clothes it would be dangerous to carry the bags back from bus to bus to get home not only that how would I get from the location Im staying to the bus stop to begin with? and her comment was to WALK! She then asked where I was staying. I complained that I was inconvenienced to begin with and now Spirit wants to make my trip even worse by making me take public transportation and carry my bags from bus to bus and risk the safety of my family on the streets of Peru which I was told was unsafe to begin with, I was not on vacation to buy clothes. It took me 3 days to get clothes.
Since the medicine was in the baggage for my son and my wife, I was also told that she would not cover the doctors cost, or cost for the medicine and that there is no need for a prescription in Peru. I told her that when we went to the drug store they said they needed a prescription and she said I was a LIAR !!, I also asked for percodan since I had sciatica in my leg and was also told I needed a prescription for that. She again said I did not need a prescription. I was told that the cost that I put down for the taxi cabs was a lie and that the taxis dont cost that much, I told her the gas prices were around 5 dollars a gallon she again called me a LIAR !! And that the gas prices were no more than 3 dollars, I said the gas was not cheaper in Peru then in the U.S. and her comment was she was just there on Thanksgiving and the gas prices were not 5 dollars a gallon. I know this for a fact because when I got off the plane that was the first thing I was interested in was the gas prices and the numbers on the signs were between 15 and 20 soles, some places were 28 soles, for every 3 soles is 1 American dollar that puts the gas prices at $5-6 dollars a gallon.
Her comment to me was does your wife know how you feel about her country, I told her I have no problem with Peru and it was being with out our clothes for 5 days that made it bad, they did not have my size there and had a hard time finding clothes that would fit me. I said how dare you tell me to take my family and put them in an unsafe situation buy putting them on the streets of Peru and in crowded buses to save Spirit the money for taxi fares that they were not going to pay for to begin with. How dare you make my trip any more inconvenient, after taking 3 of my 4 bags off the flight and not sending them till after 5 days then after the bags did arrive at 3:00 am in the morning on the 6th day, there was no help to get them up the 3 flights of stairs and I hurt my back and neck taking them up the stairs by my self. This was the worse vacation I had and want Spirit to refund my ticket fares. Her comment was she could only reimburse me for the clothes and bathroom needs. She made a comment that my wife should know what to do in Peru and that its her country I asked her to call my wife and talk with her since its her language. She agreed but she never called her. I called the number back and left a message to ask for a return call from a supervisor about the comments that were made to me by one of the employees, I called 3 times and asked the same but I never received a phone call back. I still have not received any payment for my monies put out for anything.
On February 23rd we received a check from Yolanda at Spirit Airlines for $185.00 stating that this would be the final payment this payment did not even cover the clothes that we have receipts for.
Before lift off the pilot stated that the plane was too heavy and would need to remove 80 bags of luggage, then made the statement that the luggage will be sent on the next day plane. This is happening due to the money Spirit is charging for luggage they are making money on this, and when its too heavy to fly they remove luggage but still charge the fees for each luggage or additional fees for over weight luggage.
After we landed in Peru we immediately proceeded to baggage claim to file the proper paperwork for delayed baggage. In the paperwork it states that spirit will be responsible for replacement clothes and bath needs after 24 hours that your luggage does not show up. Since we only received one of our four bags and the bag that we did receive was the one with the gifts. None of us had any clothes to wear but the clothes we wore on the plane.
We landed in Lima Peru at 11:00pm on Friday Nov. 21st 2008.
The next morning Nov. 22nd we all took a taxi to stores to buy some clothes for the kids which was pajamas, socks, shoes and underwear, along with bath needs. Cost of taxis for the day which included 3 stores was 94 soles ($31.00 dollars). Being in a foreign country on vacation it was difficult to find a taxi that did not want to overcharge you since they new I was an American on vacation and I did not speak their language.
It is now Saturday night Nov, 22 at 11:00 pm. We called Spirit Baggage claim and was told that the luggage will be there tonight around 11:00 pm to come and pick it up. After finding a large enough cab to carry 3 large 50 pound bags to go back to the airport which cost us 60 soles ($20.00 dollars), when we arrived at the airport after over 1 hour which was now almost 12:00 midnight we were told that the baggage did not make the flight and had to return back home which cost another 60 soles ($20.00 dollars) for the return cab fare, and did not return home until 1:00am in the morning. We still had no time to buy clothes for my wife and myself. We had planned a trip to La Merced (Rain Forest) for Sunday to leave in the morning that cost us $350.00 for reservations that we had asked our friends to set up for us, we could not go on the trip because none of us had anything to wear including bathing suits that would be needed for the trip. Even though we could not go we still had to pay the $350.00 since our friends had put up the money for us.
The next day Sunday Nov. 23 we took a taxi to buy bath needs 20 soles ($6.60 dollars) there and back to where we were staying. Later in the afternoon we took another taxi to the mall where we would have many stores to hopefully get all the clothes that was needed the taxi cost 20 soles ($13.30 dollars) one way. We found that my size clothes were not available since Im a 42? waist and the largest we found was 38?. We were told that the store I needed to go to buy my clothes was an American store in Miraflores, Which we did not have the time to travel there. We spent the day looking for clothes. We had medicine on the luggage for my 7 year old which came with a throat infection for which we had gone to his doctor the day that we left for Peru to get a prescription. His throat got worse which turned into a high fever because he did not have his medicine for 2 days, we had to find a doctor and was able to get an appointment on Sunday late afternoon for him to get another prescription. After arriving home from the mall we took another taxi to the doctor, 30 soles ($10.00 dollars) and after the doctor we took another taxi to the pharmacy, 20 soles ($ 6.60 dollars) and another taxi back to where we were staying 30 soles ($ 10.00 dollars) this took our whole day. We continued to call Spirit and all the phone did was ring sometimes some one would pick up and just leave the phone on the counter for us to hear the background noise but no one would talk.
So far we spent 3 days just waiting around for Spirit to call us and tell us when the bags would arrive, We had spent money on clothes, taxi cabs, bath needs and phone charges to Spirit (which Peru charges for each call you make), we had planned to use that money for our trip for our vacation. We saved for this trip for over a year to visit my wifes mom which is 82 years old and can not travel to USA anymore to visit her grandkids and daughter. This situation ruined our trip and stressed us to the point that we were worried our money would run out and not have the cab fares and airport taxes to return to the USA. All of us and our luggage did not fit in one cab, we would need 2 taxis to transport us to the airport. We lost nights of sleep stressed over this disaster that Spirit put us through.
On Monday Nov. 24th we took a taxi (15 soles $ 5.00 dollars) to Miraflores to look for clothes that would fit me and ended up going to a few different stores until I had found something, it still ended up taking the entire day since we could not find clothes to fit me for a wedding we were supposed to go to and could not attend because we did not have the proper attire included shoes.
It is now Tuesday Nov. 25th and we receive a call from Spirit that the luggage will be arriving tonight and to be there after 11:00pm again we hired a taxi and again we paid 60 soles ($20.00 dollars) only to get the same result the bags did not make the flight we paid another 60 soles ($20.00 dollars) to return to where we were staying and once again was home at 1:00 am in the morning and once again we called Spirit with the same results, no one answered the phone this was really upsetting and not only did it ruin our trip it was making us furious for 5 days we did nothing for a vacation and all for hunting down clothes that we should not have had to buy, we did not go to Peru to go clothes shopping.
Wednesday Nov, 26th again we received a call from Spirit and spoke to the person on the phone very upset for which we were told again that the baggage will arrive tonight we refused to come to the airport again to get the same result, since traveling to the airport was over a 2 hour ordeal. After arguing with the person they agreed to send the luggage to where we were staying, we were told the luggage will arrive around 11:30 pm, at 12:00 am no luggage arrived and we received another call that it will arrive around 1:00am and at 1:30 no luggage arrived, again we receive another call at 3:00am that the luggage is at the front door. After I got down 3 flights of stairs I found the van pulling away and my 3 bags left on the ground with one of the bags a broken wheel that was laying on the ground. I had to pull three 50 pound bags up 3 flights of stairs by my self at 3:00am in the morning for which I had hurt my back and neck.
Our trip was ruined, we spent most of our money that we had saved for our vacation on clothes and taxis and bath needs that we had originally brought with us. This was the worst vacation I had had in my entire lifetime. Upon returning home my son had discovered that his games for his play satation 2 were missing and a bag containing misc. camera equipment was also missing, with all the issues and events of this baggage fiasco it went unnoticed.
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I received a response from Spirit Air lines on Feb 6, 2009 from a Peruvian woman at the baggage department named Yolanda and was told that they would not honor many of my receipts and that the total was less than $400.00 dollars, she would not honor the taxi cabs to get the clothes and that I should have taken the public transportation to buy our clothes, I explained to her that it would have taken 4 busses to get to the mall to buy clothes and that it was a foreign country and would not understand how to navigate through the streets and bus stops and it was not safe to bring my family including 2 kids ages 8 and 11 through over crowded buses that I was told was unsafe to begin with and then after buying my clothes it would be dangerous to carry the bags back from bus to bus to get home not only that how would I get from the location Im staying to the bus stop to begin with? and her comment was to WALK! She then asked where I was staying. I complained that I was inconvenienced to begin with and now Spirit wants to make my trip even worse by making me take public transportation and carry my bags from bus to bus and risk the safety of my family on the streets of Peru which I was told was unsafe to begin with, I was not on vacation to buy clothes. It took me 3 days to get clothes.
Since the medicine was in the baggage for my son and my wife, I was also told that she would not cover the doctors cost, or cost for the medicine and that there is no need for a prescription in Peru. I told her that when we went to the drug store they said they needed a prescription and she said I was a LIAR !!, I also asked for percodan since I had sciatica in my leg and was also told I needed a prescription for that. She again said I did not need a prescription. I was told that the cost that I put down for the taxi cabs was a lie and that the taxis dont cost that much, I told her the gas prices were around 5 dollars a gallon she again called me a LIAR !! And that the gas prices were no more than 3 dollars, I said the gas was not cheaper in Peru then in the U.S. and her comment was she was just there on Thanksgiving and the gas prices were not 5 dollars a gallon. I know this for a fact because when I got off the plane that was the first thing I was interested in was the gas prices and the numbers on the signs were between 15 and 20 soles, some places were 28 soles, for every 3 soles is 1 American dollar that puts the gas prices at $5-6 dollars a gallon.
Her comment to me was does your wife know how you feel about her country, I told her I have no problem with Peru and it was being with out our clothes for 5 days that made it bad, they did not have my size there and had a hard time finding clothes that would fit me. I said how dare you tell me to take my family and put them in an unsafe situation buy putting them on the streets of Peru and in crowded buses to save Spirit the money for taxi fares that they were not going to pay for to begin with. How dare you make my trip any more inconvenient, after taking 3 of my 4 bags off the flight and not sending them till after 5 days then after the bags did arrive at 3:00 am in the morning on the 6th day, there was no help to get them up the 3 flights of stairs and I hurt my back and neck taking them up the stairs by my self. This was the worse vacation I had and want Spirit to refund my ticket fares. Her comment was she could only reimburse me for the clothes and bathroom needs. She made a comment that my wife should know what to do in Peru and that its her country I asked her to call my wife and talk with her since its her language. She agreed but she never called her. I called the number back and left a message to ask for a return call from a supervisor about the comments that were made to me by one of the employees, I called 3 times and asked the same but I never received a phone call back. I still have not received any payment for my monies put out for anything.
On February 23rd we received a check from Yolanda at Spirit Airlines for $185.00 stating that this would be the final payment this payment did not even cover the clothes that we have receipts for.
Paula of Brooklyn NY (02/21/09)
Spirit airlines is a big scam. Please people. Never fly them even if you had no other choice of a flight. The week after the holidays on Jan 7th after having a thankful time on seeing your family, I took my trip back with spirit. They were delayed 4 hours and that was the easy part. They said it was snow but I called family that live in NYC and it was not at all snowing that day. Then we finally we get to La Guardia and they then announce to us after the luggage went around the carrousel that 50 bags were taken off for 'safty' reasons.
We had a choice to wait for the next flight coming in that was 2 hours later or fill out a form. Well half of us waited and half of the half got their luggage. Then they announced that not all of the 50 bags from the original flight was on this flight and the following flight of another hour or so would maybe be on this. Well I waited and after 2am , nothing. In this mind boggling experience, I had notice that the unprofessionalism of this company is a pure worthless of the definition of a real company. Number one, when they decide to take off your bags they Do Not write, scan, or log who's bag and what flight it is now reconnected to. Not professional.These are our belongings , our promise to carry our belongings to the destination we will arrive at. I saw no one in the lost baggage claim for those hours of around 11pm on. Anyone or everyone was walking in and out picking up like a buffet in this room with no one to police. How dare they.
Then I called and filed my claim, got a bunch of paperwork asking to give out my social and give all my receipts of the items in the bag within weeks. Who keeps all the receipts of their clothes. So I asked to give time to get them from my credit cards. Now this is taken and they want you to spend money on notorizing this plus return receipt mail. I then get a letter telling me that sorry bla bla bla, oh by the way if you read our guidelines, you will see that an investigator will determine if you may get some of the money back or you will get $9.07 per pound of the weight your bag was when you flew. What nerve to make me go all threw that and they have there deal.
To top it off, did you know that in 2 months if they do not find your bag, it goes to an auction to a company called 'Unclamed Baggage' and sold in different location in the U.S. Check them on line. They have in there policy that due to there overwhelming amount of baggage that they cannot look for your bag. I cannot believe that not only it hard to believe these people are in business. I am trying to forget the materialistic stuff, but the hurtful hard one is that I was given from my grandma that passed away generations of family food recipes from italy. How crushed I am. How can you return that. STAY AWAY FOR SPIRIT AIRLINES.
I had payed for copies and notory, plus return receipt mail. The emotion of feeling that they really do not care. I am stessed out and feel untrustworthy a lot now. I had my hyperglycemic medicine that I had just bought holistically in there and other health important items. My grandmothers generation recipes are forever gone and put that in emotions is hard. The way they are delaying the search because they add another letter saying i did not give my claim check beg tag number. It was on the lost baggage yellow file claim paperwork. They are finding error for their error and they are very childish for such a waste of a company. That is damaging to my moral.
They do not even log, write, or scan the bags that they take off and make us feel that we should have done something to prevent this. They then do not want to take responsability for nothing. So yes it does in all consequence my economic, physical, and emotional being. Other pewople every day is getting it done to them and no one is making them change their rules or codes on taking luggage off. Thank you
Spirit airlines is a big scam. Please people. Never fly them even if you had no other choice of a flight. The week after the holidays on Jan 7th after having a thankful time on seeing your family, I took my trip back with spirit. They were delayed 4 hours and that was the easy part. They said it was snow but I called family that live in NYC and it was not at all snowing that day. Then we finally we get to La Guardia and they then announce to us after the luggage went around the carrousel that 50 bags were taken off for 'safty' reasons.
We had a choice to wait for the next flight coming in that was 2 hours later or fill out a form. Well half of us waited and half of the half got their luggage. Then they announced that not all of the 50 bags from the original flight was on this flight and the following flight of another hour or so would maybe be on this. Well I waited and after 2am , nothing. In this mind boggling experience, I had notice that the unprofessionalism of this company is a pure worthless of the definition of a real company. Number one, when they decide to take off your bags they Do Not write, scan, or log who's bag and what flight it is now reconnected to. Not professional.These are our belongings , our promise to carry our belongings to the destination we will arrive at. I saw no one in the lost baggage claim for those hours of around 11pm on. Anyone or everyone was walking in and out picking up like a buffet in this room with no one to police. How dare they.
Then I called and filed my claim, got a bunch of paperwork asking to give out my social and give all my receipts of the items in the bag within weeks. Who keeps all the receipts of their clothes. So I asked to give time to get them from my credit cards. Now this is taken and they want you to spend money on notorizing this plus return receipt mail. I then get a letter telling me that sorry bla bla bla, oh by the way if you read our guidelines, you will see that an investigator will determine if you may get some of the money back or you will get $9.07 per pound of the weight your bag was when you flew. What nerve to make me go all threw that and they have there deal.
To top it off, did you know that in 2 months if they do not find your bag, it goes to an auction to a company called 'Unclamed Baggage' and sold in different location in the U.S. Check them on line. They have in there policy that due to there overwhelming amount of baggage that they cannot look for your bag. I cannot believe that not only it hard to believe these people are in business. I am trying to forget the materialistic stuff, but the hurtful hard one is that I was given from my grandma that passed away generations of family food recipes from italy. How crushed I am. How can you return that. STAY AWAY FOR SPIRIT AIRLINES.
I had payed for copies and notory, plus return receipt mail. The emotion of feeling that they really do not care. I am stessed out and feel untrustworthy a lot now. I had my hyperglycemic medicine that I had just bought holistically in there and other health important items. My grandmothers generation recipes are forever gone and put that in emotions is hard. The way they are delaying the search because they add another letter saying i did not give my claim check beg tag number. It was on the lost baggage yellow file claim paperwork. They are finding error for their error and they are very childish for such a waste of a company. That is damaging to my moral.
They do not even log, write, or scan the bags that they take off and make us feel that we should have done something to prevent this. They then do not want to take responsability for nothing. So yes it does in all consequence my economic, physical, and emotional being. Other pewople every day is getting it done to them and no one is making them change their rules or codes on taking luggage off. Thank you
Danielle of Savannah GA (02/20/09)
Myself and two girlfriends planned a trip to the Riviera Maya, Mexico to celebrate an up and coming wedding for one of them. Booking our tickets well in advance with Spirit Airlines, we felt certain that we had received the best deal possible on our airfare. The price per ticket was $365.06, not bad, right? The flight was scheduled to leave at 7:10 a.m. on February 12 and at around 8:30 p.m. on February 11 I received a phone call from a Spirit Airlines agent informing me that my flight had been cancelled due to maintenance problems.
After the shock and realization of what the agent had just told me set in, I asked them what flight they had re-booked myself and the other two members of my party on, and they said they were unable to do so but would be happy to put us on a flight leaving on February 15. I explained to the agent that our return flight was on February 16 and that was not a realistic option or solution to the inconceivable position this airline had just put us in. After twice being put on hold, the agent finally agreed to refund the full ticket price, previously stating that all other legs of the trip were going on as scheduled and would not be included in the refund...it is now February 20 and still no refund.
So, with absolutely no assistance from Spirit Airlines and having around eight hours to find a round trip ticket for three people, our vacation seemed to be almost impossible. However for $706 per person, we found one, but it would cause us to lose a day and a half of an already paid for all inclusive stay at our resort. This might sum everything up: Original Airline Ticket to Mexico, $365.06 Money lost as a result of being screwed over by Spirit Airlines, $491 Spirit Airlines failing as a business due to lack of customer service and quality, Priceless
This fiasco caused emotional and physical distress beyond comprehension. The money and time lost because of the incompetence of Spirit Airlines is not measurable. Spirit Airlines did not give their customers adequate notification of the flight cancellation and therefore should be held responsible for the difference in the ticket price that was paid, which is roughly $340.94 per person.
Myself and two girlfriends planned a trip to the Riviera Maya, Mexico to celebrate an up and coming wedding for one of them. Booking our tickets well in advance with Spirit Airlines, we felt certain that we had received the best deal possible on our airfare. The price per ticket was $365.06, not bad, right? The flight was scheduled to leave at 7:10 a.m. on February 12 and at around 8:30 p.m. on February 11 I received a phone call from a Spirit Airlines agent informing me that my flight had been cancelled due to maintenance problems.
After the shock and realization of what the agent had just told me set in, I asked them what flight they had re-booked myself and the other two members of my party on, and they said they were unable to do so but would be happy to put us on a flight leaving on February 15. I explained to the agent that our return flight was on February 16 and that was not a realistic option or solution to the inconceivable position this airline had just put us in. After twice being put on hold, the agent finally agreed to refund the full ticket price, previously stating that all other legs of the trip were going on as scheduled and would not be included in the refund...it is now February 20 and still no refund.
So, with absolutely no assistance from Spirit Airlines and having around eight hours to find a round trip ticket for three people, our vacation seemed to be almost impossible. However for $706 per person, we found one, but it would cause us to lose a day and a half of an already paid for all inclusive stay at our resort. This might sum everything up: Original Airline Ticket to Mexico, $365.06 Money lost as a result of being screwed over by Spirit Airlines, $491 Spirit Airlines failing as a business due to lack of customer service and quality, Priceless
This fiasco caused emotional and physical distress beyond comprehension. The money and time lost because of the incompetence of Spirit Airlines is not measurable. Spirit Airlines did not give their customers adequate notification of the flight cancellation and therefore should be held responsible for the difference in the ticket price that was paid, which is roughly $340.94 per person.
Kevin of Ocean City NJ (02/20/09)
On November 16 my wife and I used Spirit airline for a flight from Atlantic City to Fort Lauderdale and on to St. Thomas. The first leg of the flight was fine. Then we had the rather unpleasant experience of arriving in Fort Lauderdale Airport and finding our connecting Flight #201 to St. Thomas had been canceled. We spent three and a half hours waiting in line until we were told to give our boarding passes to one of the luggage check-in attendants so she could make a group arrangement for all those passengers continuing to St. Thomas. About a half hour later our names were called and we were given a food voucher and notice that a bus would be arriving at 5:oo PM to take the group to Miami International Airport to catch an American Airlines flight to St. Thomas at approximately 7:00 PM. We went to Chillys Restaurant to eat and returned at 3:45PM to wait for the bus. We noticed that there werent any of the other St. Thomas passengers in the terminal so we went to the counter in find out what was going on with our ride.
We were told that the bus came early and that we would be sent by taxi to Miami to catch our flight. We were told to go to the American Airlines counter and say that Spirit Airlines sent us. We were not given any paperwork to pass on. We made it to the airport at around 5:15 PM, found the American Airlines luggage and check-in line and waited our turn. Upon speaking to the ticketing attendant and telling her that we were sent by Spirit she said that she was aware of the Spirit cancellation and redirection of its passengers to American Airlines. She checked for our name which was not on the list. At this point we we re totally stressed and told her that she had better look again. She searched for our names in several other places with no luck. We were adamant that we were supposed to be on the list and convinced her to talk to a Spirit Customer Service rep .
We were able to get a rep on our cell phone, unfortunately this representative was absolutely no help being that he was on the other side of the world in India with no access to phone numbers at the Fort Lauderdale Airport. His answer to our problem was to have us go back the Fort Lauderdale Airport. The counter attendant informed us that there was very little time left because the flight would close within minutes. At this point after what we had already been through and knowing that if we were go back, we would; 1. have to pay for a taxi and be reimbursed, 2. go back to the spirit counter and further make arrangements , 3. stay overnight in Fort Lauderdale, 4. catch another ride back to the airport, 5. check in again on the next days flight, 6. lose a nights stay In St. Thomas which was already reserved and paid for, 7. lug around four suitcases and two carry-on bags. This was not a very pleasant feeling as Im sure you could imagine.
I knew that we were supposed to be on this flight and that Spirit would honor my decision. So much to my wifes dismay I asked whether or not there was still room on the flight and how much it was going to cost. I paid for the flight on my credit card and was given the receipts which I will be sending you a copy or the original. It took numerous phone calls but we were finally able to speak to a woman named Ruby who told us how to resolve our problem.
We both emailed and sent a letter explaining our problem and asking for compensation but were told by email that because we returned on our scheduled flight we were not entitled to any compensation. At this point they have lost a customer. After reading about the many complaints they have had and their lack of customer relations, we are sorry that we ever used them in the first place.
On November 16 my wife and I used Spirit airline for a flight from Atlantic City to Fort Lauderdale and on to St. Thomas. The first leg of the flight was fine. Then we had the rather unpleasant experience of arriving in Fort Lauderdale Airport and finding our connecting Flight #201 to St. Thomas had been canceled. We spent three and a half hours waiting in line until we were told to give our boarding passes to one of the luggage check-in attendants so she could make a group arrangement for all those passengers continuing to St. Thomas. About a half hour later our names were called and we were given a food voucher and notice that a bus would be arriving at 5:oo PM to take the group to Miami International Airport to catch an American Airlines flight to St. Thomas at approximately 7:00 PM. We went to Chillys Restaurant to eat and returned at 3:45PM to wait for the bus. We noticed that there werent any of the other St. Thomas passengers in the terminal so we went to the counter in find out what was going on with our ride.
We were told that the bus came early and that we would be sent by taxi to Miami to catch our flight. We were told to go to the American Airlines counter and say that Spirit Airlines sent us. We were not given any paperwork to pass on. We made it to the airport at around 5:15 PM, found the American Airlines luggage and check-in line and waited our turn. Upon speaking to the ticketing attendant and telling her that we were sent by Spirit she said that she was aware of the Spirit cancellation and redirection of its passengers to American Airlines. She checked for our name which was not on the list. At this point we we re totally stressed and told her that she had better look again. She searched for our names in several other places with no luck. We were adamant that we were supposed to be on the list and convinced her to talk to a Spirit Customer Service rep .
We were able to get a rep on our cell phone, unfortunately this representative was absolutely no help being that he was on the other side of the world in India with no access to phone numbers at the Fort Lauderdale Airport. His answer to our problem was to have us go back the Fort Lauderdale Airport. The counter attendant informed us that there was very little time left because the flight would close within minutes. At this point after what we had already been through and knowing that if we were go back, we would; 1. have to pay for a taxi and be reimbursed, 2. go back to the spirit counter and further make arrangements , 3. stay overnight in Fort Lauderdale, 4. catch another ride back to the airport, 5. check in again on the next days flight, 6. lose a nights stay In St. Thomas which was already reserved and paid for, 7. lug around four suitcases and two carry-on bags. This was not a very pleasant feeling as Im sure you could imagine.
I knew that we were supposed to be on this flight and that Spirit would honor my decision. So much to my wifes dismay I asked whether or not there was still room on the flight and how much it was going to cost. I paid for the flight on my credit card and was given the receipts which I will be sending you a copy or the original. It took numerous phone calls but we were finally able to speak to a woman named Ruby who told us how to resolve our problem.
We both emailed and sent a letter explaining our problem and asking for compensation but were told by email that because we returned on our scheduled flight we were not entitled to any compensation. At this point they have lost a customer. After reading about the many complaints they have had and their lack of customer relations, we are sorry that we ever used them in the first place.
Katherine of Taylor MI (02/18/09)
Feb. 14, 2009 Flight#NK678 From Ft. Myers to Detroit I was very disappointed in the condition of the seats. Most were very dirty & I did
stain my clothing. I realize this is not the biggest problem in life. I just felt it might be something you may look into. Other than this minor problem; I have no complaints about service etc.
Feb. 14, 2009 Flight#NK678 From Ft. Myers to Detroit I was very disappointed in the condition of the seats. Most were very dirty & I did
stain my clothing. I realize this is not the biggest problem in life. I just felt it might be something you may look into. Other than this minor problem; I have no complaints about service etc.
Orges of Woodside NY (02/14/09)
Flight 779 was supposed to leave at 7:45pm. However, since about 3-4pm there was a delay until 9:15pm. So I go to the ticket counter to check one of my bags around 7:15pm. They tell me that, although I had paid for my ticket, booked my flight, they had oversold it. Meaning, somebody else was in it, although I had paid for it.
Not only they do nothing to reimburse me, but the customer service people are very cold, unprofessional, and outright rude. Without me even asking for a refund, the guy says All I can do is give you a refund, nothing else. And he goes ahead and does it without me even giving him the go ahead.
This pretty much ruinted my Valentine's Day and 4 other girls that were crying because of all this. How can they even sell the ticket I had paid for. this is outrageous. So then I went to Jet blue and bought a ticket for next day for 100 extra. Ohh, forgot. They did mention they would get me on a flight 4 days later. How horrible is that. And nobody made an effort to understand.
104 dollars extra for my new ticket. Taxi fare of 20$. I was so upset. I could not even go see my girlfriend on the morning of Valentine's Day.
Flight 779 was supposed to leave at 7:45pm. However, since about 3-4pm there was a delay until 9:15pm. So I go to the ticket counter to check one of my bags around 7:15pm. They tell me that, although I had paid for my ticket, booked my flight, they had oversold it. Meaning, somebody else was in it, although I had paid for it.
Not only they do nothing to reimburse me, but the customer service people are very cold, unprofessional, and outright rude. Without me even asking for a refund, the guy says All I can do is give you a refund, nothing else. And he goes ahead and does it without me even giving him the go ahead.
This pretty much ruinted my Valentine's Day and 4 other girls that were crying because of all this. How can they even sell the ticket I had paid for. this is outrageous. So then I went to Jet blue and bought a ticket for next day for 100 extra. Ohh, forgot. They did mention they would get me on a flight 4 days later. How horrible is that. And nobody made an effort to understand.
104 dollars extra for my new ticket. Taxi fare of 20$. I was so upset. I could not even go see my girlfriend on the morning of Valentine's Day.
Miriam of Farrrockaway NY (02/13/09)
I had bought a ticket on Spirit air lines on line .I accidentaly canceled it while on the web . Spirit than deducted one hundred dollars and than gave me a credit for the remaining amount.When I realized what had happened twom minutes later I immedeately called the airlines to request them to place me on the flight again .They told me its to late and they could not reimburse the one hundred dollars.I ended up having to repurchase the ticket using the credit that they gave me and lost the one hndred dollars.On the day of the flight when I went to the ticket counter I told the man what had happened he told me that acording to Spirits policy if a cancelatin is made with in twentey four hours than the person is suposed to receive full credit back on a credit with Spirit air with out a reductin . I whould like to receive at least the one hundred dollars back on my credit card .
I had bought a ticket on Spirit air lines on line .I accidentaly canceled it while on the web . Spirit than deducted one hundred dollars and than gave me a credit for the remaining amount.When I realized what had happened twom minutes later I immedeately called the airlines to request them to place me on the flight again .They told me its to late and they could not reimburse the one hundred dollars.I ended up having to repurchase the ticket using the credit that they gave me and lost the one hndred dollars.On the day of the flight when I went to the ticket counter I told the man what had happened he told me that acording to Spirits policy if a cancelatin is made with in twentey four hours than the person is suposed to receive full credit back on a credit with Spirit air with out a reductin . I whould like to receive at least the one hundred dollars back on my credit card .
Kvet of Sw Ranches FL (02/12/09)
My husband and i have around 200,000 miles whith spirit airline. we have not been able to book a flight with them for months. they have on there web that they are upgrading temporarely the system and you have to fill a form on line and they are supposed to get in touch with you within 72 hours. They ignore you. We travel a lot and on every airport they have a booth to sign up for spirit mastercard and free flights with the mile. That is false advertising and has to be against the law. We should all complain to Barclay that is the bank on the mastercard and make them aware of what is going on.
Even though we had all this miles and could not get an award ticket we had to spend money with a diferent airlines to travel. After you wait on the phone(once 45 minutes) you get someone from india that does not ubderstand english and wont conect you with a supervisor or they will say ok and then hang up.I live few minutes from their miramar corporate office but they willnot let you in.
My husband and i have around 200,000 miles whith spirit airline. we have not been able to book a flight with them for months. they have on there web that they are upgrading temporarely the system and you have to fill a form on line and they are supposed to get in touch with you within 72 hours. They ignore you. We travel a lot and on every airport they have a booth to sign up for spirit mastercard and free flights with the mile. That is false advertising and has to be against the law. We should all complain to Barclay that is the bank on the mastercard and make them aware of what is going on.
Even though we had all this miles and could not get an award ticket we had to spend money with a diferent airlines to travel. After you wait on the phone(once 45 minutes) you get someone from india that does not ubderstand english and wont conect you with a supervisor or they will say ok and then hang up.I live few minutes from their miramar corporate office but they willnot let you in.
Dawn of Mays Landing NJ (02/12/09)
I've been a $9 Fare Club member with Spirit Airlines for several years. First I was a paying member, then I obtained the Spirit Mastercard. Every year I book a flight for my mother to fly from Orlando to Atlantic City to visit the grandkids. I booked her a flight May 2008 for a June 2008 flight and I booked my niece in June 2008 for a July 2008 flight. These flights went without a problem, booking under my membership. I was not a passenger on either of the flights. This year I decided to grab a $9 flight so my mother could attend my daughter's 5th birthday. I called today to confirm flight times because I could not locate a confirmation email from Spirit (not the first time I haven't received one). After much searching, they advised me the reservation had been placed in my name. I specifically remember checking several times when I placed the reservation to make sure it was my mother's name, and it was.
They at first offer me the option of paying a $73 change fee. I refuse and ask to speak to a supervisor. The supervisor tells me that they no longer allow $9 Fare Club members to buy tickets for other people unless the member is flying as well. Now, this would be fine had anyone notified me of this change in policy. I never received anything and my reservation went through their web site with no warnings. In my opinion, you can not change a policy, not notify anyone, and change the name on my airline reservation. Now they tell me the reservation is locked and I can't even pay for a name change because it's a $9 Fare Club type reservation. It's locked and blocked. They said I would have to fly, which obviously is impossible given I live at the end destination. What would we have done if my mother had shown up at the airport next week?
The supervisor tells me the only way to get anyone higher than her is to write to the corporate office. I have no time to do that. The letter would be buried by them until the flight date has passed, I'm sure. She refused to give me the name or any phone number of any American person who works for Spirit Airlines in the United States, going so far as to tell me that her call center WRITES here when they need to speak to their American contact. I am hoping this email is valid being that it was provided by a CNN travel troubleshooter (who I have also emailed). I have been a loyal customer of Spirit's for over 10 years. I can not tell my daughter that grandmom isn't coming to her birthday party next weekend. Can you help me?
At this time, it seems that my mother will not be able to fly here for my daughter's birthday party. I've lost the $37 for the flight.
I've been a $9 Fare Club member with Spirit Airlines for several years. First I was a paying member, then I obtained the Spirit Mastercard. Every year I book a flight for my mother to fly from Orlando to Atlantic City to visit the grandkids. I booked her a flight May 2008 for a June 2008 flight and I booked my niece in June 2008 for a July 2008 flight. These flights went without a problem, booking under my membership. I was not a passenger on either of the flights. This year I decided to grab a $9 flight so my mother could attend my daughter's 5th birthday. I called today to confirm flight times because I could not locate a confirmation email from Spirit (not the first time I haven't received one). After much searching, they advised me the reservation had been placed in my name. I specifically remember checking several times when I placed the reservation to make sure it was my mother's name, and it was.
They at first offer me the option of paying a $73 change fee. I refuse and ask to speak to a supervisor. The supervisor tells me that they no longer allow $9 Fare Club members to buy tickets for other people unless the member is flying as well. Now, this would be fine had anyone notified me of this change in policy. I never received anything and my reservation went through their web site with no warnings. In my opinion, you can not change a policy, not notify anyone, and change the name on my airline reservation. Now they tell me the reservation is locked and I can't even pay for a name change because it's a $9 Fare Club type reservation. It's locked and blocked. They said I would have to fly, which obviously is impossible given I live at the end destination. What would we have done if my mother had shown up at the airport next week?
The supervisor tells me the only way to get anyone higher than her is to write to the corporate office. I have no time to do that. The letter would be buried by them until the flight date has passed, I'm sure. She refused to give me the name or any phone number of any American person who works for Spirit Airlines in the United States, going so far as to tell me that her call center WRITES here when they need to speak to their American contact. I am hoping this email is valid being that it was provided by a CNN travel troubleshooter (who I have also emailed). I have been a loyal customer of Spirit's for over 10 years. I can not tell my daughter that grandmom isn't coming to her birthday party next weekend. Can you help me?
At this time, it seems that my mother will not be able to fly here for my daughter's birthday party. I've lost the $37 for the flight.
Carine of Brockton MA (02/12/09)
I was also scammed by Spirit Airlines, on 1/07/2009, I tried to make reservations 3 times on my Visa credit card, all 3 times were denied I remembered very well. Then I quitted. the next day I decided to use a different credit to do the same reservations, my Discover card, and it went through. So everything was good, my niece traveled on Spirit airlines.
Two weeks later I received my Visa bills statement, I noticed a charge of $596.00 for the tickets the one that I tried 3 times and denied. I called them up and spoke with 7 different Spirit personnels, they asked for 7-10 days to look into it, on the 8th day I was told by the manager that the charges will not be reimbursed to my Visa because it was not a double booking. I need Consumer Affairs to look into the scamm, Spirit Airlines have to be stopped, it's an injustice, now and and days to see you loosing money that you do not have. I want them at least to compromise and offer me to flight whenever I want on Spirit airlines.
I was also scammed by Spirit Airlines, on 1/07/2009, I tried to make reservations 3 times on my Visa credit card, all 3 times were denied I remembered very well. Then I quitted. the next day I decided to use a different credit to do the same reservations, my Discover card, and it went through. So everything was good, my niece traveled on Spirit airlines.
Two weeks later I received my Visa bills statement, I noticed a charge of $596.00 for the tickets the one that I tried 3 times and denied. I called them up and spoke with 7 different Spirit personnels, they asked for 7-10 days to look into it, on the 8th day I was told by the manager that the charges will not be reimbursed to my Visa because it was not a double booking. I need Consumer Affairs to look into the scamm, Spirit Airlines have to be stopped, it's an injustice, now and and days to see you loosing money that you do not have. I want them at least to compromise and offer me to flight whenever I want on Spirit airlines.
Kelly of Atlantic City NJ (02/11/09)
Disneyworld had a great ticket promotion for retired military. I wanted to go with my husband, but the trip did not seem possible because of the cost of airfare. Spirit Airlines flys out of Atlantic City close to my house. They sent an email stating I had about 48hrs to book airfare at $9 each way as long as I joined their club for 39$ and booked on certain days- I joined and couldn't find the $9 fare - ended up paying around 20$ each one way fare and another 60$ or so to return - then it the website took me to a picture of the airplane - I had to pay for our SEATS!
then it took me to luggage and I had to pay for luggage! I called to complain that this was false advertising and the customer service rep (foreigner) told me I couldnt talk to the manager and i should of read the small print that I agreed to the price! Later I found out I even have to pay for water on the flight! I started reading about spirit airlines - they are doing this crap to everyone! I felt robbed! I would of never accepted the dates that i found on their website, cuz it is a bad week when all the kids are out of school had I thought I had to pay the same price as I could get anyday on Southwest.
Disneyworld had a great ticket promotion for retired military. I wanted to go with my husband, but the trip did not seem possible because of the cost of airfare. Spirit Airlines flys out of Atlantic City close to my house. They sent an email stating I had about 48hrs to book airfare at $9 each way as long as I joined their club for 39$ and booked on certain days- I joined and couldn't find the $9 fare - ended up paying around 20$ each one way fare and another 60$ or so to return - then it the website took me to a picture of the airplane - I had to pay for our SEATS!
then it took me to luggage and I had to pay for luggage! I called to complain that this was false advertising and the customer service rep (foreigner) told me I couldnt talk to the manager and i should of read the small print that I agreed to the price! Later I found out I even have to pay for water on the flight! I started reading about spirit airlines - they are doing this crap to everyone! I felt robbed! I would of never accepted the dates that i found on their website, cuz it is a bad week when all the kids are out of school had I thought I had to pay the same price as I could get anyday on Southwest.
Charmaine of Auburn GA (02/10/09)
This company is such a scam. We made a reservation on the Spirit A/L website. Before completing the reservation we decided to change our return date.When we opened the e-mail the night before our flight, we noticed that our departure date was not what we originally booked. It was changed for the day before were to leave. As this flight was for my father's funeral, we only booked 3 days out, so we know exactly what day we put in.
We called the company for their assitance. We were told, too bad you already missed your flight so your entire reservation is cancelled-return flight included. We asked for a supervisor whose name is Ashley. She also said the same thing and added that we should have looked at our e-mail right away. We advised her that is was for a funeral and we were busy and only looked at it the night before to confirm and get everything set up. She also said there was no one call and nothing to do about it and no money back or changes will be made. We know beyond a shadow of a doubt that we booked 2/10 not 2/9 as our departure.
We were charged $850.00 for the unused tickets and we had to pay $920 to re-book the flight for tomorrow 2/10
This company is such a scam. We made a reservation on the Spirit A/L website. Before completing the reservation we decided to change our return date.When we opened the e-mail the night before our flight, we noticed that our departure date was not what we originally booked. It was changed for the day before were to leave. As this flight was for my father's funeral, we only booked 3 days out, so we know exactly what day we put in.
We called the company for their assitance. We were told, too bad you already missed your flight so your entire reservation is cancelled-return flight included. We asked for a supervisor whose name is Ashley. She also said the same thing and added that we should have looked at our e-mail right away. We advised her that is was for a funeral and we were busy and only looked at it the night before to confirm and get everything set up. She also said there was no one call and nothing to do about it and no money back or changes will be made. We know beyond a shadow of a doubt that we booked 2/10 not 2/9 as our departure.
We were charged $850.00 for the unused tickets and we had to pay $920 to re-book the flight for tomorrow 2/10
Ramiro of Los Angeles CA (02/09/09)
This is for every one is been defrauted by Spirit Airlines call your credit card bank and request your money back (charge back). they asking me $1549.00 to reinstead tickets that I cancelled by acciden. the original price of the tkts where $666.00 and the took a penalty of $180.0 and refuse to return the rst of the money. in the contrary the say if I want to flight I have to pay $1549.00 price diference. they are crazy
This is for every one is been defrauted by Spirit Airlines call your credit card bank and request your money back (charge back). they asking me $1549.00 to reinstead tickets that I cancelled by acciden. the original price of the tkts where $666.00 and the took a penalty of $180.0 and refuse to return the rst of the money. in the contrary the say if I want to flight I have to pay $1549.00 price diference. they are crazy
Lawrence of Conway SC (02/08/09)
They overcharged me $123.60 for a flight I am making in March. Also they charged my credit card $39.95 which I do not owe or agreed to. I have writen two letters one on January 15, 2009 and the second on January 26, 2009 and I have not heard back on either one of these letters
$123.60 + $39.95 = $163.55
They overcharged me $123.60 for a flight I am making in March. Also they charged my credit card $39.95 which I do not owe or agreed to. I have writen two letters one on January 15, 2009 and the second on January 26, 2009 and I have not heard back on either one of these letters
$123.60 + $39.95 = $163.55
Martin of Boca Raton FL (02/04/09)
I was also scammed the $39.95 for the Spirit. After finally getting someone the phone who barely spoke english he said to bad. My experience with the airline are horrrible and I will never allow any of my employees to ever fly them again.
I was also scammed the $39.95 for the Spirit. After finally getting someone the phone who barely spoke english he said to bad. My experience with the airline are horrrible and I will never allow any of my employees to ever fly them again.
Martin of Boca Raton FL (02/04/09)
I was also scammed the $39.95 for the Spirit. After finally getting someone the phone who barely spoke english he said to bad. My experience with the airline are horrrible and I will never allow any of my employees to ever fly them again. One can only hope they go out of business.
I was also scammed the $39.95 for the Spirit. After finally getting someone the phone who barely spoke english he said to bad. My experience with the airline are horrrible and I will never allow any of my employees to ever fly them again. One can only hope they go out of business.
Bonita of Toms River NJ (01/30/09)
selling of credit card to a E-mail of non card member , card member, does not have e-mail, but, was sole credit card and could not use credit card, my e-mail was given on the pretence that send card could be used for special fairs. not true , pass word Bogus card unusable!!! Master Card Bank, using my e-mail froudgently!!!
selling of credit card to a E-mail of non card member , card member, does not have e-mail, but, was sole credit card and could not use credit card, my e-mail was given on the pretence that send card could be used for special fairs. not true , pass word Bogus card unusable!!! Master Card Bank, using my e-mail froudgently!!!
On Thanksgiving 2008 my wife, 2 sons (8 & 11) and my self paid over $2,000 for 4 tickets to go to PERU, while on the plane to depart, the pilot came over the intercom that the plane was too heavy and that 80 Bags will need to be removed from the flight and he checked the next flight and that there was room for the baggage to be placed on that flight, it would arrive the next day. Many people were upset stating that they had medication on their bags the stewardess came to them and said you can get off the plane now and stay with your luggage, the passenger stated what about my ticket, the stewardess stated you would have to buy another one. Even though we had medication in our luggage we choose to stay and not have to spend another $2,000 for tickets, we didn't even know if it was our bags that were taken off, so if we got off and our bags were not taken off then our luggage would have been in PERU without us.
My son had his medication that we got the day of the flight, we had to wait to see his doctor 2 hours since we were a walk in because we were concerned that if he got really sick it would be tough to find a foreign doctor and get a prescription, my wife had her high blood pressure pills in her luggage also, we were concerned that they would not let us bring the medication on board because of all the restrictions about open bottles and liquids it would be safer in the luggage.
Well when we got to PERU for our 8 day vacation Friday night at 11:30 pm, the nightmare began 3 of our 4 luggage did not show up and the one that did show up was the gifts we brought for my wife's family in PERU since Christmas was around the corner. After reading the contract language for SPIRIT Airlines, we had to wait 24 hours before we would be reimbursed for clothes we had to buy which that would bring us to Sunday before we were able to buy clothes, so much for the trip to the RAIN FOREST we planned, my wife's family took 3 days off work so they can go on the trip with us, we had no choice but to cancel since they could not take any more days off, we also sent $350.00 to a hotel through a carrier because we had to reserve the rooms and events we planned which we found out was no refundable.
So now its Monday 4 days with no luggage and a lost trip to the Rain Forest, now we have to go out shopping for clothes after days of calling Spirit Airlines Baggage claim number with no answer, now they pick up the phone and just lay it down.
We had no transportation and was afraid to drive there, if you ever been to Peru you would be afraid to drive also, so we had to pay cab fairs for every where we went, Remember it was the holiday time of the year with long lines and traffic, it was crazy and hard to find clothes and shoes etc this is a third world country not like the states, which there is a store around every corner. The worst part came when I found out that my size of 40 pants and XXL shirts did not exist there, I was considered mammoth and had to go to special places to find clothes, which nobody knew cause they did not have that problem,
it took us 3 days to get the clothes we needed, we went there for Vacation not clothes shopping, we did none of the things that were planned for us prier to the trip. Also Our 8 year old did get sick and had to have a doctor that he did not know see him in order to get a prescription for the medicine he needed that we already had in the luggage.
Friday day one, Saturday Day 2, Sunday day 3, Monday day 4, NO CLOTHES, Tuesday day 5 at 4:00 pm we finally get a call that our bags would be there and we needed to pick them up, we were told to show up around 8:00pm,
we paid our cab fair of $30.00 arrived at the airport and was told they were not going to be here, we paid another $35.00 return cab fair back home and received another call at 11:00 pm the luggage will be delivered within the hour, at 1:00am Wednesday Day 6 we went to bed, at 3:00 am in the morning we received a call the luggage is out front, I got dressed and went out to find the delivery person an older gentleman that would not be capable of helping me carry 3 large luggage up 3 flights of stairs not to mention doing it himself, pull the luggage out of the van and drive away, so I was left at 3:00am in the morning to carry (3) 50 pound bags up three flights of stairs. which I woke up in the morning with a stiff neck and a hurt back.
The nightmare continues after spending well over $1,000.00 with receipts and close to $2,000.00 without receipts and now back home Spirit Airlines has ignored our certified letters and faxes of their paperwork to get our money back for clothes that they state in the contract is refundable, it has been well over two months with no reply. I feel our only recourse is a lawyer which I'm afraid will cost us more money and the way things go, I'm sure there will be some loophole that Spirit Airlines will get out of this and I will be out even more money. I'm caught up in this economy crunch and barley making ends meet, I did not need to spent close to $2,000 for clothes and bath needs that I already had.
[Terrible] for Spirit Airlines to do this to their customers, there is no way to talk to anyone unless your buying a ticket there is no customer support the only way is to email them. I have done more then email, I have faxed, email, sent certified letters and even went to the corporate offices here in Miramar, but when I got there the notice on all the doors states no PUBLIC ALLOWED no one will see you here, to contact them VIA email or website. Which none of that works.
I'm out close to 2,000.00 not including a nighmare of a trip that was the worse vacation I had in my lifetime, which I ended up in pain and suffering from pulling (3) 50 pound luggage up 3 flights of stairs by my self at 3:00 in the morning, if I did'nt do it my luggage would have been stolen. I would like to hear from an attorney
My son had his medication that we got the day of the flight, we had to wait to see his doctor 2 hours since we were a walk in because we were concerned that if he got really sick it would be tough to find a foreign doctor and get a prescription, my wife had her high blood pressure pills in her luggage also, we were concerned that they would not let us bring the medication on board because of all the restrictions about open bottles and liquids it would be safer in the luggage.
Well when we got to PERU for our 8 day vacation Friday night at 11:30 pm, the nightmare began 3 of our 4 luggage did not show up and the one that did show up was the gifts we brought for my wife's family in PERU since Christmas was around the corner. After reading the contract language for SPIRIT Airlines, we had to wait 24 hours before we would be reimbursed for clothes we had to buy which that would bring us to Sunday before we were able to buy clothes, so much for the trip to the RAIN FOREST we planned, my wife's family took 3 days off work so they can go on the trip with us, we had no choice but to cancel since they could not take any more days off, we also sent $350.00 to a hotel through a carrier because we had to reserve the rooms and events we planned which we found out was no refundable.
So now its Monday 4 days with no luggage and a lost trip to the Rain Forest, now we have to go out shopping for clothes after days of calling Spirit Airlines Baggage claim number with no answer, now they pick up the phone and just lay it down.
We had no transportation and was afraid to drive there, if you ever been to Peru you would be afraid to drive also, so we had to pay cab fairs for every where we went, Remember it was the holiday time of the year with long lines and traffic, it was crazy and hard to find clothes and shoes etc this is a third world country not like the states, which there is a store around every corner. The worst part came when I found out that my size of 40 pants and XXL shirts did not exist there, I was considered mammoth and had to go to special places to find clothes, which nobody knew cause they did not have that problem,
it took us 3 days to get the clothes we needed, we went there for Vacation not clothes shopping, we did none of the things that were planned for us prier to the trip. Also Our 8 year old did get sick and had to have a doctor that he did not know see him in order to get a prescription for the medicine he needed that we already had in the luggage.
Friday day one, Saturday Day 2, Sunday day 3, Monday day 4, NO CLOTHES, Tuesday day 5 at 4:00 pm we finally get a call that our bags would be there and we needed to pick them up, we were told to show up around 8:00pm,
we paid our cab fair of $30.00 arrived at the airport and was told they were not going to be here, we paid another $35.00 return cab fair back home and received another call at 11:00 pm the luggage will be delivered within the hour, at 1:00am Wednesday Day 6 we went to bed, at 3:00 am in the morning we received a call the luggage is out front, I got dressed and went out to find the delivery person an older gentleman that would not be capable of helping me carry 3 large luggage up 3 flights of stairs not to mention doing it himself, pull the luggage out of the van and drive away, so I was left at 3:00am in the morning to carry (3) 50 pound bags up three flights of stairs. which I woke up in the morning with a stiff neck and a hurt back.
The nightmare continues after spending well over $1,000.00 with receipts and close to $2,000.00 without receipts and now back home Spirit Airlines has ignored our certified letters and faxes of their paperwork to get our money back for clothes that they state in the contract is refundable, it has been well over two months with no reply. I feel our only recourse is a lawyer which I'm afraid will cost us more money and the way things go, I'm sure there will be some loophole that Spirit Airlines will get out of this and I will be out even more money. I'm caught up in this economy crunch and barley making ends meet, I did not need to spent close to $2,000 for clothes and bath needs that I already had.
[Terrible] for Spirit Airlines to do this to their customers, there is no way to talk to anyone unless your buying a ticket there is no customer support the only way is to email them. I have done more then email, I have faxed, email, sent certified letters and even went to the corporate offices here in Miramar, but when I got there the notice on all the doors states no PUBLIC ALLOWED no one will see you here, to contact them VIA email or website. Which none of that works.
I'm out close to 2,000.00 not including a nighmare of a trip that was the worse vacation I had in my lifetime, which I ended up in pain and suffering from pulling (3) 50 pound luggage up 3 flights of stairs by my self at 3:00 in the morning, if I did'nt do it my luggage would have been stolen. I would like to hear from an attorney
Leah of Willingboro NJ (01/29/09)
Spirit Airlines currently has a promotion on their webpage that offers up to $48 each ticket. When I put in my information to request the amount of the fare, the webpage said the price of the ticket would be $59 and said the price of the ticket would be $50 if a member of their $9 fare club (which I am currently a member of). I logged into my member account and requested the same resrvation and was still quoted a price of $59 and told that I had just saved $9 because I am a member of the club.
I continued the reservation information to see if the additional $9 would be removed later but even at the point of purchase it was not. Spirit will not allow you to get the same price by phone and the sale will end at a certain time. I called their customer service and was told to send an email for an instant response which I have yet to receive. I feel that their advertisement is fraudulent as I will not be saving any additional money for purchasing a membership to the $9 fare club.
Spirit Airlines currently has a promotion on their webpage that offers up to $48 each ticket. When I put in my information to request the amount of the fare, the webpage said the price of the ticket would be $59 and said the price of the ticket would be $50 if a member of their $9 fare club (which I am currently a member of). I logged into my member account and requested the same resrvation and was still quoted a price of $59 and told that I had just saved $9 because I am a member of the club.
I continued the reservation information to see if the additional $9 would be removed later but even at the point of purchase it was not. Spirit will not allow you to get the same price by phone and the sale will end at a certain time. I called their customer service and was told to send an email for an instant response which I have yet to receive. I feel that their advertisement is fraudulent as I will not be saving any additional money for purchasing a membership to the $9 fare club.
The day that the united airlines plane fell in the hudson river, we were scheduled to fly to los angeles with one stop to detroit from la guardia airport in new york. Because of the crash the flight was delayed causing us to miss our stop. Minutes before boarding the plane, they called our name to tell us that we were going to miss out connection plane in detroit and that we were on our own and to go home. We told them we were on vacation and that we knew no one and that we felt that we should at least get a hotel if we were going to be here another day. The staff was extremely rude and refused to give us their names.
Then they started to tell us that we needed to get on the plane and that the issue would be solved by the detroit staff. They made us believed that we would be helped in detroit so we boarded the plane. In detroit everyone refused to help us saying we agree to board the plane knowing that we were going to miss our connection. No one wanted to help us because they run on a point system , meaning that if an employee admits to a mistake they are punished by a point system; therefore, no one wanted to take the blame. as one employee said " you figure it out. its your problem." i felt we had no help and were stranded in place we had no family or friends or even enough money left anymore.
Then they started to tell us that we needed to get on the plane and that the issue would be solved by the detroit staff. They made us believed that we would be helped in detroit so we boarded the plane. In detroit everyone refused to help us saying we agree to board the plane knowing that we were going to miss our connection. No one wanted to help us because they run on a point system , meaning that if an employee admits to a mistake they are punished by a point system; therefore, no one wanted to take the blame. as one employee said " you figure it out. its your problem." i felt we had no help and were stranded in place we had no family or friends or even enough money left anymore.
Diana of Roscommon MI (01/27/09)
I was assigned first class seats on our trip to Vegas on 1-17-09 but on the return flight was put in row 23 which was full of crumbs and yucky gum in the pouch, plus a broken seat in row 22 which has been broken for years. What about seats in upright position? Also [their] theives that checked my luggage stole 4 pairs of hair shears. I expected something free in 1st. class but stewardess said nothing free. Clean up planes. I couldn't believe the amount of complaints here.
[They] really took us for a ride financially at the time of a death in the family. Shame on you. Shears were around $17.00 each.
I was assigned first class seats on our trip to Vegas on 1-17-09 but on the return flight was put in row 23 which was full of crumbs and yucky gum in the pouch, plus a broken seat in row 22 which has been broken for years. What about seats in upright position? Also [their] theives that checked my luggage stole 4 pairs of hair shears. I expected something free in 1st. class but stewardess said nothing free. Clean up planes. I couldn't believe the amount of complaints here.
[They] really took us for a ride financially at the time of a death in the family. Shame on you. Shears were around $17.00 each.
Kimberley of Hallandale FL (01/24/09)
On 1-15-2009 I purchased four tickets with spiritair online. I put in the designated departure and arrival that i wanted. As i was about to process my request i noticed that the website did not change the returning sate that i wanted. i then press the button to go back and it didnt let me go back insted it processed the ticket anyway. i quickly called the 1800 number and explained to them what was the problem and the gentleman told me that i would have to pay a changing fee of 80 per person and any fees if the fare was extra. I explained to him that i was not mw who did not change the returning date but the website just put it back as the date that they used when begining a search. I dont see how this is fair in anyway to charge so much money even though it was not my mistake. I just want my returning date to be that date that i put in in the required field which was feb. 9th not the 13th. then it was also stated to me that i can not get a credit to use with any sale fares that it would have to be regular fare only for the credit. using that credit for a regular fare i would cost me almost a 1000 extra.
On 1-15-2009 I purchased four tickets with spiritair online. I put in the designated departure and arrival that i wanted. As i was about to process my request i noticed that the website did not change the returning sate that i wanted. i then press the button to go back and it didnt let me go back insted it processed the ticket anyway. i quickly called the 1800 number and explained to them what was the problem and the gentleman told me that i would have to pay a changing fee of 80 per person and any fees if the fare was extra. I explained to him that i was not mw who did not change the returning date but the website just put it back as the date that they used when begining a search. I dont see how this is fair in anyway to charge so much money even though it was not my mistake. I just want my returning date to be that date that i put in in the required field which was feb. 9th not the 13th. then it was also stated to me that i can not get a credit to use with any sale fares that it would have to be regular fare only for the credit. using that credit for a regular fare i would cost me almost a 1000 extra.
Ingrid of San Juan OTHER (01/23/09)
I search with the Spirit Airlines' web page for a fare. The fare was (according to them) of $504.60 for two persons including taxes and fees. After the booking of the tickets, Spirit walk you through another page in which they indicate additional charges for bagges. I start and select a first bag for myself and a first bag for my husband. The amount increase to $564.40. On that page Spirit through me to another page to charge me for the seats. On that moment I do not accept and I do not select seats because I realize the it was a false advertising and the real amount will be much higher then the amount that I estimated.
I'm a victim of false advertising and information by Spirit. I estimate and amount for the fligth and they took me to spend more money from the prior amount they inform that the flight will cost. I called them and I asked at that same moment for the cancellation and they told me that they can cancel the transaction but they will give me a credit. I do not want a credit do to the fact of the manner they operate their business. But they do not want to reimburse my money.
I search with the Spirit Airlines' web page for a fare. The fare was (according to them) of $504.60 for two persons including taxes and fees. After the booking of the tickets, Spirit walk you through another page in which they indicate additional charges for bagges. I start and select a first bag for myself and a first bag for my husband. The amount increase to $564.40. On that page Spirit through me to another page to charge me for the seats. On that moment I do not accept and I do not select seats because I realize the it was a false advertising and the real amount will be much higher then the amount that I estimated.
I'm a victim of false advertising and information by Spirit. I estimate and amount for the fligth and they took me to spend more money from the prior amount they inform that the flight will cost. I called them and I asked at that same moment for the cancellation and they told me that they can cancel the transaction but they will give me a credit. I do not want a credit do to the fact of the manner they operate their business. But they do not want to reimburse my money.
Olga of Tamarac FL (01/19/09)
I purchase a reservation with spirit airlines for my father francisco Santana on 1/18/09 after I did so, I realized that his passport is expired and also his residence and I called spirit airline last name and tried to explain to them that my father will no be able to travel due to his passport and residence being expired and the gave a credit, but the credit however is under my dads name for him to use this ticket later.
I explain to them he will not be traveling because it cost $370 dollars to renew his residency and that I wouldnt be able to have renew it since Im the only person that takes care of him and at the time. I dont have this type of money and I state to them that all I want is for them to let put the ticket under my sisters name and they are giving me a hard time, they have really bad customer service skills and not only that but they don't care about the customers situation
It is a very incovinient for them not to change the formation because basicly they are stilling $209 dollars from that. I wont be able to use or either my father and that we have purchase this ticket to travel to Panama for my mothers one year anyversary from her death in april 3, 2008.
I purchase a reservation with spirit airlines for my father francisco Santana on 1/18/09 after I did so, I realized that his passport is expired and also his residence and I called spirit airline last name and tried to explain to them that my father will no be able to travel due to his passport and residence being expired and the gave a credit, but the credit however is under my dads name for him to use this ticket later.
I explain to them he will not be traveling because it cost $370 dollars to renew his residency and that I wouldnt be able to have renew it since Im the only person that takes care of him and at the time. I dont have this type of money and I state to them that all I want is for them to let put the ticket under my sisters name and they are giving me a hard time, they have really bad customer service skills and not only that but they don't care about the customers situation
It is a very incovinient for them not to change the formation because basicly they are stilling $209 dollars from that. I wont be able to use or either my father and that we have purchase this ticket to travel to Panama for my mothers one year anyversary from her death in april 3, 2008.
Migdanio of Miami Gardens FL (01/16/09)
On January 08, 2009 I purchased 2 electronic air fare for my relatives. I also subscribed to the Free spirit membership Club($8 Club) and when I noticed there was no benefit to have it, I canceled the same day. the web site allow me to cancel but it did not mentioned any thing about losing the whole 39.95. I call several time and service reps told me that there is not refund for this transaction. I also asked them to re-instate my membership and it is not possible. Now, in one day I subscribed to this club and canceled the same day. Spirit will not refund my 39.95 back or re-instate the $8 club subscription. I requested to speak with a manager for the Free Spirit Membership Club, but i was told there no one available and if need some one to look at my case I needed to send a notification to corporate. Well I did, but not response yet
I feel frustrated and I do not understand how a company can take the money from there customer Who just spend 700.00 in air ticket. I am very disappointed.
On January 08, 2009 I purchased 2 electronic air fare for my relatives. I also subscribed to the Free spirit membership Club($8 Club) and when I noticed there was no benefit to have it, I canceled the same day. the web site allow me to cancel but it did not mentioned any thing about losing the whole 39.95. I call several time and service reps told me that there is not refund for this transaction. I also asked them to re-instate my membership and it is not possible. Now, in one day I subscribed to this club and canceled the same day. Spirit will not refund my 39.95 back or re-instate the $8 club subscription. I requested to speak with a manager for the Free Spirit Membership Club, but i was told there no one available and if need some one to look at my case I needed to send a notification to corporate. Well I did, but not response yet
I feel frustrated and I do not understand how a company can take the money from there customer Who just spend 700.00 in air ticket. I am very disappointed.
Lisa of Commerce Twp MI (01/15/09)
I tried to obtain a boarding pass for myself and my daughter on a flight from Detroit to Tampa. Tried the night before the flight and the morning of. The Customer Service Reps in India assured me that I would be able to fix the problem with my seats on line and print my boarding pass. After 4-5 attempts, I called customer service back. I was on hold for close to 1/2 hour. At that point, I decided it would be best to get to the airport and I would have a good hour to get our boarding passes. Upon arrival at the airport, we were met by a line that wrapped all the way around the corrals with 1 ticket counter agent working. 20 minutes before our flight was to leave, another worker was added, but by this time, I realized that this trip was not going to happen.
When it was our turn, this was verified and all that could be offered was a credit. As I waited for a ride home, I called India and demanded to speak to a supervisor. After about 10 minutes of being argued with and placed on hold by the girl who answered the phone, I was connected to the Supervisor Michelle. She basically told me that I was lying about the whole situation and also that she didn't understand what had happened. I finally became so frustrated and realized that I was talking to a brick wall that I told her that here in the United States we believe in customer service, we apologize for the situation when one of our workers makes an error and we treat the customer with respect. I then hung up.
Over 1 hour of cell phone time, $180.00 in cancellation fees, $14.00 in premium seat fees, 1 day of work since I basically wasted a vacation day and the worst is the disappointment in my daughters eyes.
I tried to obtain a boarding pass for myself and my daughter on a flight from Detroit to Tampa. Tried the night before the flight and the morning of. The Customer Service Reps in India assured me that I would be able to fix the problem with my seats on line and print my boarding pass. After 4-5 attempts, I called customer service back. I was on hold for close to 1/2 hour. At that point, I decided it would be best to get to the airport and I would have a good hour to get our boarding passes. Upon arrival at the airport, we were met by a line that wrapped all the way around the corrals with 1 ticket counter agent working. 20 minutes before our flight was to leave, another worker was added, but by this time, I realized that this trip was not going to happen.
When it was our turn, this was verified and all that could be offered was a credit. As I waited for a ride home, I called India and demanded to speak to a supervisor. After about 10 minutes of being argued with and placed on hold by the girl who answered the phone, I was connected to the Supervisor Michelle. She basically told me that I was lying about the whole situation and also that she didn't understand what had happened. I finally became so frustrated and realized that I was talking to a brick wall that I told her that here in the United States we believe in customer service, we apologize for the situation when one of our workers makes an error and we treat the customer with respect. I then hung up.
Over 1 hour of cell phone time, $180.00 in cancellation fees, $14.00 in premium seat fees, 1 day of work since I basically wasted a vacation day and the worst is the disappointment in my daughters eyes.
Robert of Fort Wayne IN (01/13/09)
was asked to apply for spirt air credit card & I would get 39 dollars off each flight I book. It took 1 to 2 days to get an answer on aproval. Then I did not receive my credit for 4 flights I booked with them
156.00 lost in paying higher fares. I was approved and I need to be made whole
was asked to apply for spirt air credit card & I would get 39 dollars off each flight I book. It took 1 to 2 days to get an answer on aproval. Then I did not receive my credit for 4 flights I booked with them
156.00 lost in paying higher fares. I was approved and I need to be made whole
Gary of Monsey NY (01/13/09)
we were scheduled on a flight from lga to ft. lauderdale on christmas eve dec. 24th 2008. The attendents st the Spirit counter offered us to be bumped from the flight for 3 free tickets each for my husband and myself. We are unable to book a flight with these vouchers we are told here are restrictions. We were told at the time we agreed to be bumped there are NO restrictions other than we have to use them in one year which we are willing to do.
We wasted 10 hours on Christmas Eve because we believed we were entitled to use the vouchers in the future. Now we find ourselves with useless vouchers and we sat in the airport Christmas eve for 10 hours when we had perfectly good seats on the flight. We spoke to a customer service agent in India tonight who admitted there were available seats on the flightbut would not accomodate us because our vouchers are useless. We tried contacting La Guardia airport to speak to an agent but it is impossible to get a phone number for Spirit air other than India.
we were scheduled on a flight from lga to ft. lauderdale on christmas eve dec. 24th 2008. The attendents st the Spirit counter offered us to be bumped from the flight for 3 free tickets each for my husband and myself. We are unable to book a flight with these vouchers we are told here are restrictions. We were told at the time we agreed to be bumped there are NO restrictions other than we have to use them in one year which we are willing to do.
We wasted 10 hours on Christmas Eve because we believed we were entitled to use the vouchers in the future. Now we find ourselves with useless vouchers and we sat in the airport Christmas eve for 10 hours when we had perfectly good seats on the flight. We spoke to a customer service agent in India tonight who admitted there were available seats on the flightbut would not accomodate us because our vouchers are useless. We tried contacting La Guardia airport to speak to an agent but it is impossible to get a phone number for Spirit air other than India.
Maria of Hanover MD (01/09/09)
NEVER AGAIN.... Regardless of how cheap the flights are, there is no way I would ever flight SPIRIT Airlines. DO NOT PAY THE LUGGAGE IN ADVANCE. If you pay for an additional suitcase in advance and at the time of your trip you do not need it, they do not refund you the money.
We had multiple problems with this crappy airline. When we purchased the tickets we got the flights as suggested by the online schedules. When we called to confirm the ticket, we were told that the time between connecting flights was too close and that if we missed the connection we had to purchase another ticket because the airline would not reschedule our flights. The main reason for us being at risk of missing the connecting flight from Ft. Lauderdale to Colombia was that when we check in at the Washington,DC airport Spirit would not allow us to check our luggage all the way through Colombia. We would have to get the luggage in Ft. Lauderdale and go thourhg the check in process again.
We had to change our flights and leave DC one day ealier than planned. This change caused additional expensed, as we had to pay for a hotel room in Ft. Lauderdale ($180.00), food, and of course the penalty charged by Spirit ($45 per passanger, we had 4 tickets) to allow us to change the flights so that we didn't miss the connection that they recommended.
NEVER AGAIN.... Regardless of how cheap the flights are, there is no way I would ever flight SPIRIT Airlines. DO NOT PAY THE LUGGAGE IN ADVANCE. If you pay for an additional suitcase in advance and at the time of your trip you do not need it, they do not refund you the money.
We had multiple problems with this crappy airline. When we purchased the tickets we got the flights as suggested by the online schedules. When we called to confirm the ticket, we were told that the time between connecting flights was too close and that if we missed the connection we had to purchase another ticket because the airline would not reschedule our flights. The main reason for us being at risk of missing the connecting flight from Ft. Lauderdale to Colombia was that when we check in at the Washington,DC airport Spirit would not allow us to check our luggage all the way through Colombia. We would have to get the luggage in Ft. Lauderdale and go thourhg the check in process again.
We had to change our flights and leave DC one day ealier than planned. This change caused additional expensed, as we had to pay for a hotel room in Ft. Lauderdale ($180.00), food, and of course the penalty charged by Spirit ($45 per passanger, we had 4 tickets) to allow us to change the flights so that we didn't miss the connection that they recommended.
Dear Sir, Madam.
I booked airline tickets with Spirit air going from LGA to FLL flordia.
from Jan 14 7:45 pm returning on Jan 21 8pm (3 ticket $145.00 each roundtrip)I was called today Jan 6 by Spirit air and was told my plane has mechanical problems and they are downsizing the flights and I would need to either take an earlier or later flight.
Too early would be a problem for my family, as I work and my son goes to school. Also too late would mean we arrive at 1:am in the morning to our destination. It seems rather fishy that they would know over a week in advance that the plane is going to have problems. When I told them I did not want to make any changes they said I am taking a change in losing this flight and loosing the earlier flights because they are booking up.
As I am not a seasoned traveler can you please advise me if this is a legitimate request from the airline or are they just trying to take my seats and sell them to a higher bidder. and finally if I do have to make the changes what conpensations if any would be in order
I booked airline tickets with Spirit air going from LGA to FLL flordia.
from Jan 14 7:45 pm returning on Jan 21 8pm (3 ticket $145.00 each roundtrip)I was called today Jan 6 by Spirit air and was told my plane has mechanical problems and they are downsizing the flights and I would need to either take an earlier or later flight.
Too early would be a problem for my family, as I work and my son goes to school. Also too late would mean we arrive at 1:am in the morning to our destination. It seems rather fishy that they would know over a week in advance that the plane is going to have problems. When I told them I did not want to make any changes they said I am taking a change in losing this flight and loosing the earlier flights because they are booking up.
As I am not a seasoned traveler can you please advise me if this is a legitimate request from the airline or are they just trying to take my seats and sell them to a higher bidder. and finally if I do have to make the changes what conpensations if any would be in order
I purchused a ticket in the amount of 405.00 at Spirit Airlines and I was going to the Dominican Republic something came up and i could not travel i was charged 90.00 dollar fee for not traveling I then used a remaining credit of 315.00 to go to NY but i told the representive if i copuld first conferme if someone can pick me up the said no that i need to purches it now, i then purchesed it and i did not have anyone to pick me up so i hade to cancelle the ticket again and again i was charged 90.00 dollars i have paid 180.00 in fees and i have not evean traveled now i only have a credit of 269.00 out of 405.00 that i paid from the begining my record locator is qbu56x
I booked a fight with Spirit Airlines, and the computer was frozen on the transaction, so I thought it never went through, however it did. Then a second time I tried again and the same thing the computer when frozen on me so on a second time I just thought the 2 Bookings did not go through. Until my Dad's checking statement went through, and spirit double billed me as they said both bookings went thru. Spirit never once sent me an E-Mail confirming these bookings so I thought they never existed. I'm looking at charges of $1,455.00 towards my Dad's Mastercard. I have made many attempts to retreive these losses, but Spirits cust Service is all Indian people and they talk in circles. they said I would receive a Credit for only 1 booking for $732 on Dec 2nd 2008 and would take no longer than 10 Days to process. Here I am looking at 1 month later and no Credit has appeared on Dads Credit Card. I am so disappointed with Spirit Airlines and frustrated with this mess. My Dad is out alot of money and there is no reason for this. Please Help me...
I travel around the country for work. I usually use American, Jet Blue, Airtran, Delta or Southwest. I recently became a member of the Spirit Air $9 fare club. On a whim I looked into a promotion they were offering - $35 off for 35 hours. They were offering $35 off round trip if booked within their requirements.
I attempted to book Boston to Fort Lauderdale 1/29/09 to 2/2/09 to take a weekend cruise out of Miami. The fare was very reasonable at $272.00 total for two of us. I filled in the booking information and arrived at the payment page. On that page it said I was pre-approved for the Spirit Air Mastercard...
It stated that if I applied I would receive an additional $40 off this reservation and bonus miles on my Free Spirit account.
I filled out the application page. It said when I submit the application it would bring me to a different website for approval and that after being approved it would return me to the original payment page to complete my reservation.
I received the confirmation that I was indeed approved but it never sent me back to finish my reservation. There wasn't even a link to go back.
At this point I could not complete the booking. I called the Spirit Air 800 number and was greeted by someone from India. They were clueless and said that my issue was with Spiritair.com. I asked to speak to a supervisor and was told they would not transfer me because my issue was not qualified!
I called back and asked the next person who was half way around the world for a supervisor. They wanted to know what the problem was before they would transfer me. I explained and they said they would try to help me. After getting into it with her in detail she decided I should speak with a supervisor... DUH.
The supervisor was useless. He directed me to a place on their website where you can send an email to Spiritair.com for assistance. They don't even have a phone number to reach them at. He stated it could take up to 48 hours to receive a reply.
At this point I realized I could not finish my cruise booking without having my Air travel in place so I placed the cruise on a courtesy 24 hour hold.
I sent the email to spiritair.com explaining the situation in detail along with my email address and phone number where they could contact me. 3 days later I haven't heard from them and my cruise is gone.
The price on the cruise is now $200 higher and the airfare on Spirit is now $150 higher making a cheap weekend getaway too expensive to bother with.
After reading all of the complaints on this website about Spirit Airlines I am actually glad this wasn't resolved. It sounds like they are a very poor airline. If this is the way they operate I don't forsee them being around very long.
I attempted to book Boston to Fort Lauderdale 1/29/09 to 2/2/09 to take a weekend cruise out of Miami. The fare was very reasonable at $272.00 total for two of us. I filled in the booking information and arrived at the payment page. On that page it said I was pre-approved for the Spirit Air Mastercard...
It stated that if I applied I would receive an additional $40 off this reservation and bonus miles on my Free Spirit account.
I filled out the application page. It said when I submit the application it would bring me to a different website for approval and that after being approved it would return me to the original payment page to complete my reservation.
I received the confirmation that I was indeed approved but it never sent me back to finish my reservation. There wasn't even a link to go back.
At this point I could not complete the booking. I called the Spirit Air 800 number and was greeted by someone from India. They were clueless and said that my issue was with Spiritair.com. I asked to speak to a supervisor and was told they would not transfer me because my issue was not qualified!
I called back and asked the next person who was half way around the world for a supervisor. They wanted to know what the problem was before they would transfer me. I explained and they said they would try to help me. After getting into it with her in detail she decided I should speak with a supervisor... DUH.
The supervisor was useless. He directed me to a place on their website where you can send an email to Spiritair.com for assistance. They don't even have a phone number to reach them at. He stated it could take up to 48 hours to receive a reply.
At this point I realized I could not finish my cruise booking without having my Air travel in place so I placed the cruise on a courtesy 24 hour hold.
I sent the email to spiritair.com explaining the situation in detail along with my email address and phone number where they could contact me. 3 days later I haven't heard from them and my cruise is gone.
The price on the cruise is now $200 higher and the airfare on Spirit is now $150 higher making a cheap weekend getaway too expensive to bother with.
After reading all of the complaints on this website about Spirit Airlines I am actually glad this wasn't resolved. It sounds like they are a very poor airline. If this is the way they operate I don't forsee them being around very long.
Mike of Rugby, UK (01/05/09)
Having booked our return flights with Spirit Airlines to Grand Cayman (via Fort Lauderdale) on 22nd December 2008 back in April 2008, for myself, my wife and daughter, we set off to spend a couple of days in New York before flying on to Grand Cayman. On arrival at Spirit check in at La Guardia we were told ALL flights to Grand Cayman had been cancelled back in July 2008 and they tried to call to let us know. We obviously hadn't received the call. The booking was made online and they had our email as well as postal address, but didn't try either of these, or in fact issue a refund which I would have spotted. They were unhelpful on the check in desk and apart from issuing a refund on the spot were not willing to help us arrange alternative travel. Leaving us stranded in New York until our return flight to the UK on 3rd Jan 2009.
We had to book flights with an alternative airline (and due to it being Christmas the options were limited and expensive) total cost of new flights was $4349.70 (Spirit flights were $1467.12) we were also delayed by 1 day, and had to return almost 2 days early from Grand Cayman, incurring additional unplanned hotel costs in New York of $595, as well as telephone costs, food, taxis etc
Having booked our return flights with Spirit Airlines to Grand Cayman (via Fort Lauderdale) on 22nd December 2008 back in April 2008, for myself, my wife and daughter, we set off to spend a couple of days in New York before flying on to Grand Cayman. On arrival at Spirit check in at La Guardia we were told ALL flights to Grand Cayman had been cancelled back in July 2008 and they tried to call to let us know. We obviously hadn't received the call. The booking was made online and they had our email as well as postal address, but didn't try either of these, or in fact issue a refund which I would have spotted. They were unhelpful on the check in desk and apart from issuing a refund on the spot were not willing to help us arrange alternative travel. Leaving us stranded in New York until our return flight to the UK on 3rd Jan 2009.
We had to book flights with an alternative airline (and due to it being Christmas the options were limited and expensive) total cost of new flights was $4349.70 (Spirit flights were $1467.12) we were also delayed by 1 day, and had to return almost 2 days early from Grand Cayman, incurring additional unplanned hotel costs in New York of $595, as well as telephone costs, food, taxis etc
Mike of Novi MI (12/29/08)
My wife had booked a flight on Spirit for Sunday night on December 28th to go to Aguadilla, PR. She would have to connect in Fort Lauderdale to get there. After screwing around for 5 hours they finally said that the flight was canceled due to mechanical problems with the aircraft. They did not tell her anything, the agents were rude and unresponsive and to top it off, rebooked her for Tuesday the 30th of December at the same time.
No, they didn't try to rebook her on another flight with another airline and no they did not try to fly out on Monday the 29th, and no, they did not even offer up a voucher or some sort of compensation for her inconvenience which was not caused by an act of God. This whole matter was caused by their incompetence, which was to have aircraft properly serviced and ready to fly when they are scheduled to fly.
The only way to reach someone is through some 800 number which gets you to idiots in India who are on the other side of the world who are completely clueless and cannot get you in touch with anyone in the United States. That is your low-cost airline for you. I will pay more next time to avoid Spirit at all costs.
Two days lost, unecessary gas and mileage on car to drop-off and pick-up my wife.
My wife had booked a flight on Spirit for Sunday night on December 28th to go to Aguadilla, PR. She would have to connect in Fort Lauderdale to get there. After screwing around for 5 hours they finally said that the flight was canceled due to mechanical problems with the aircraft. They did not tell her anything, the agents were rude and unresponsive and to top it off, rebooked her for Tuesday the 30th of December at the same time.
No, they didn't try to rebook her on another flight with another airline and no they did not try to fly out on Monday the 29th, and no, they did not even offer up a voucher or some sort of compensation for her inconvenience which was not caused by an act of God. This whole matter was caused by their incompetence, which was to have aircraft properly serviced and ready to fly when they are scheduled to fly.
The only way to reach someone is through some 800 number which gets you to idiots in India who are on the other side of the world who are completely clueless and cannot get you in touch with anyone in the United States. That is your low-cost airline for you. I will pay more next time to avoid Spirit at all costs.
Two days lost, unecessary gas and mileage on car to drop-off and pick-up my wife.
Quintino of Murietta CA (12/28/08)
I was deeply disturbed by an account related to me by my 80 year old farther regarding his experience as a passenger on Spirit Airlines. On November 19, 2008 he flew from Detroit to Los Angeles flight 706, a 6 hour flight. He was parched after having to run to make this connection due to a short connection time on his previous flight from Fort Lauderdale to Detroit, Flight 372, a 3 hour flight. Once on board, he asked the flight attendant for water during the beverage service. He was refused a $3.00 bottle of water because he did not have a credit card!! He had plenty of cash. He offered cash and was still refused!!
My 80 year old father had become a hostage to his own thirst because of Spirit Airlines! My 80 year old father, a paying customer, who needed to take medication, and was dying of thirst, had to endure 9 hours on Spirit Airlines with no water because the flight attendants refused to take his cash in lieu of a credit card!! This is simply inhumane!! Apparently, Spirit Airlines values money before people, policy before common sense and themselves before any of their customers. Be sure that neither my family, nor any of our friends will ever fly Spirit Airlines in the future. In addition, we plan on filing complaints with the FAA, the Aviation Consumer Protection Division, Consumer Affairs and anyone who will listen.
I was deeply disturbed by an account related to me by my 80 year old farther regarding his experience as a passenger on Spirit Airlines. On November 19, 2008 he flew from Detroit to Los Angeles flight 706, a 6 hour flight. He was parched after having to run to make this connection due to a short connection time on his previous flight from Fort Lauderdale to Detroit, Flight 372, a 3 hour flight. Once on board, he asked the flight attendant for water during the beverage service. He was refused a $3.00 bottle of water because he did not have a credit card!! He had plenty of cash. He offered cash and was still refused!!
My 80 year old father had become a hostage to his own thirst because of Spirit Airlines! My 80 year old father, a paying customer, who needed to take medication, and was dying of thirst, had to endure 9 hours on Spirit Airlines with no water because the flight attendants refused to take his cash in lieu of a credit card!! This is simply inhumane!! Apparently, Spirit Airlines values money before people, policy before common sense and themselves before any of their customers. Be sure that neither my family, nor any of our friends will ever fly Spirit Airlines in the future. In addition, we plan on filing complaints with the FAA, the Aviation Consumer Protection Division, Consumer Affairs and anyone who will listen.
Daniel of San Diego CA (12/20/08)
I purchase tickets via the internet to fly myself, my wife and four friendss round trip LAX to SJO. The trip down was uneventful but on the return flight somehow my 9'-0 x 24 wide and 14 deep Coffin Surfboard bag with two 9'-0 high performance surfboards, fins and leashs for same and a beach towel were all checked in at the ticket counter (extra transportation fees paid on AMEX card). The sad part is that this bag and its contents did not arrive at our first stop, the port of entry, where we were required to go thru customs.
A women who wore a Spirit uniform actually went to check the belly of the plane and the baggage area but found nothing. I asked the spirit counter persons to check the departure location to see if the bag was still there but they refused to help, provide me with a telephone number so I could check or call for me. Upon arrival at LAX I filed a claim for Lost Baggage where the attendant took my baggage claim stickers and adhered them to his copy of the report.
This was July 11th, 2008. After waiting the Spirit requied 5 days I also submitted via Fax and ceritified mail a lengthy claim with lots of back-up, Photographs of the equipment, documentation and back-up to Spirit headquarters in Florida. Today, 12/19/08, Spirit finally sent me a settlement check. The letter says: Enclosed please find a check in the amount of $38.13 US dollars, which represents final settlement for your luggage claim. My claim was submitted for $2018.77
I have been patient and as helpful as I know how in hopes that Spirit would do the right thing. I should have known from the begining that Spirit is not a reputiable company when I could not get anyone to answer the telephone or return a telephone call or e-mail. This is why I am soliciting your help.
I purchase tickets via the internet to fly myself, my wife and four friendss round trip LAX to SJO. The trip down was uneventful but on the return flight somehow my 9'-0 x 24 wide and 14 deep Coffin Surfboard bag with two 9'-0 high performance surfboards, fins and leashs for same and a beach towel were all checked in at the ticket counter (extra transportation fees paid on AMEX card). The sad part is that this bag and its contents did not arrive at our first stop, the port of entry, where we were required to go thru customs.
A women who wore a Spirit uniform actually went to check the belly of the plane and the baggage area but found nothing. I asked the spirit counter persons to check the departure location to see if the bag was still there but they refused to help, provide me with a telephone number so I could check or call for me. Upon arrival at LAX I filed a claim for Lost Baggage where the attendant took my baggage claim stickers and adhered them to his copy of the report.
This was July 11th, 2008. After waiting the Spirit requied 5 days I also submitted via Fax and ceritified mail a lengthy claim with lots of back-up, Photographs of the equipment, documentation and back-up to Spirit headquarters in Florida. Today, 12/19/08, Spirit finally sent me a settlement check. The letter says: Enclosed please find a check in the amount of $38.13 US dollars, which represents final settlement for your luggage claim. My claim was submitted for $2018.77
I have been patient and as helpful as I know how in hopes that Spirit would do the right thing. I should have known from the begining that Spirit is not a reputiable company when I could not get anyone to answer the telephone or return a telephone call or e-mail. This is why I am soliciting your help.
Craig of Millburn NJ (12/17/08)
There is no customer service. It took me over a week to book a flight with my rewards miles because you to fill out a form and wait for them to call you back. After a week they finally called me back and then they booked me on the wrong days, not the ones I requested on the phone or in my form request. Now I have to wait until they answer my other form that states they booked me incorrectly.
They have no customer service and every number I have tried leads to an answering machine. The reservations center said they cannot put me in touch with a person, but I had to interact with the website. They will not transfer you to someone in the corporate office. If someone calls my company with a complaint, and it is not my department, I make sure I get them in touch with someone that can help. I do not hang up on them like they did on me.
If there are no seats on my correct days, I then have to purchase a flight, which gets more expensive each day. SO each day I cannot get a hold of a Spirit Air customer service rep costs me money.
There is no customer service. It took me over a week to book a flight with my rewards miles because you to fill out a form and wait for them to call you back. After a week they finally called me back and then they booked me on the wrong days, not the ones I requested on the phone or in my form request. Now I have to wait until they answer my other form that states they booked me incorrectly.
They have no customer service and every number I have tried leads to an answering machine. The reservations center said they cannot put me in touch with a person, but I had to interact with the website. They will not transfer you to someone in the corporate office. If someone calls my company with a complaint, and it is not my department, I make sure I get them in touch with someone that can help. I do not hang up on them like they did on me.
If there are no seats on my correct days, I then have to purchase a flight, which gets more expensive each day. SO each day I cannot get a hold of a Spirit Air customer service rep costs me money.
Margaret of Weston FL (12/15/08)
Got to airport and went to gate to board flight. While waiting attendant made rude comment to me about tearing my ticket in half. I asked if she was talking to me and she made another rude comment and sneared at me. I said to her that she did not have to act rude to me and that I was paying her not the other way around. She then said she would not let me board the flight. I have flown Spririt many times since I am going back and forth from Chicago to Florida every week and they take my ticket and tear it and give me my part back so this was a surprise comment to hear. I asked for her to call security since i wanted to not have a scene develop. When they arrived I was told I would not be able to board since she had already made that decision. I was told I would have to take another flight the next day. This was all because I complained that SHE was being rude
I missed a complete day of work. My husband transfered to florida for a job and I recently had left my old job and moved to florida to find a new one there. Unable to do so because of the current economy I went back to work at my job in Chicago since we have 5 college kids to support. In order to save on traveling each week back to Florida I have been flying I chose Spirit for the fare prices. I am now out a whole days work and basically worked to just pay for my tickets to go back and forth for the month.
Got to airport and went to gate to board flight. While waiting attendant made rude comment to me about tearing my ticket in half. I asked if she was talking to me and she made another rude comment and sneared at me. I said to her that she did not have to act rude to me and that I was paying her not the other way around. She then said she would not let me board the flight. I have flown Spririt many times since I am going back and forth from Chicago to Florida every week and they take my ticket and tear it and give me my part back so this was a surprise comment to hear. I asked for her to call security since i wanted to not have a scene develop. When they arrived I was told I would not be able to board since she had already made that decision. I was told I would have to take another flight the next day. This was all because I complained that SHE was being rude
I missed a complete day of work. My husband transfered to florida for a job and I recently had left my old job and moved to florida to find a new one there. Unable to do so because of the current economy I went back to work at my job in Chicago since we have 5 college kids to support. In order to save on traveling each week back to Florida I have been flying I chose Spirit for the fare prices. I am now out a whole days work and basically worked to just pay for my tickets to go back and forth for the month.
Emily of New York NY (12/12/08)
I booked a flight in 10/07 and was unable to travel due to a death in the family. I received a voucher for one year. I was told I had until 10/26/08 to use the voucher and this was confirmed via telephone on 9/08. On 10/26 I attempted to use the voucher and it would not work. I called and spoke to Ranessa J who told me that the voucher expired on 10/25. I explained the situation and she said she would have the call pulled since i was given the incorrect information. She said the call would be pulled and I would receive a call back in 48 business hours.
One week later I called and spoke to Isabella S would said I would have to wait for a call and that she was unable to help me. 12/10/08 I called once again since I NEVER received a call back. I asked to speak to a superior who I had to wait 23 minutes to speak to. Once Glen F. was on the phone I explained the situation and he said the account was noted and he would not pull any of the calls and that even if a spirit employee did tell me the incorrect date the voucher was expired and they would not do anything to help me. Glen was rude and began to fight with me. I was treated incredibly disrespectful and will never fly Spirt Air again. They have not offered any resolution and they did not try to alleviate my concerns. This was the worst customer service I have ever received.
I lost $368.00 and received extremely rude service.
I booked a flight in 10/07 and was unable to travel due to a death in the family. I received a voucher for one year. I was told I had until 10/26/08 to use the voucher and this was confirmed via telephone on 9/08. On 10/26 I attempted to use the voucher and it would not work. I called and spoke to Ranessa J who told me that the voucher expired on 10/25. I explained the situation and she said she would have the call pulled since i was given the incorrect information. She said the call would be pulled and I would receive a call back in 48 business hours.
One week later I called and spoke to Isabella S would said I would have to wait for a call and that she was unable to help me. 12/10/08 I called once again since I NEVER received a call back. I asked to speak to a superior who I had to wait 23 minutes to speak to. Once Glen F. was on the phone I explained the situation and he said the account was noted and he would not pull any of the calls and that even if a spirit employee did tell me the incorrect date the voucher was expired and they would not do anything to help me. Glen was rude and began to fight with me. I was treated incredibly disrespectful and will never fly Spirt Air again. They have not offered any resolution and they did not try to alleviate my concerns. This was the worst customer service I have ever received.
I lost $368.00 and received extremely rude service.
Received email notification of $9.00 fair. Minutes later purchased the bait & switch $39.95 membership, billed instantly. Went to make reservation for the "$9" deal, but there was "no deal" on any of the days advertised. I ended up booking a reservation for myself for $105 RT. When I went to book my 3 children - could not had to use web reservation site. Got better deal on the regular site than I did with my special membership, so I booked 3 tickets. Later went back to assign my seat and was told my reservation was not there, but if I wanted to rebook it would now be $232 round trip. Not to mention the $12 per seat charge to book your seats on line. WHAT A JOKE. The consumer does the work and gets to pay an additional $24/RT per ticket or $14 RT if you want to sit in the middle and split your family up.
When I called Customer Service to find out what happended to my original reservation I spoke with "Nicholas" with an Indian accent. He told me there was no Customer Service for people in the $9 Fair Club, and that he could not help me, but if I wanted to cancel my reservation and book through him he could. It would cost $995 for all tickets (about $500 more). I elected not to and insisted they research to see what happend to my first reservation. He told me he could not and could only book me a new flight (if the seats were available - even thought I had 3 seats for my kids). I asked to speak with a Manager who might be able to better review the situation and try to help.
I was eventually (10 minutes later) connected to "Ray Smith" with an Indian accent. He could not give me his ID # but told me he could credit my $432 but not reverse the charges. They would put the charges through on my card and if I wanted to use the $432 credit I had 1 year. In any case, I later received confirmation that my first reservation went through, but could not cancel my 2nd ticket purchased. So the $39.95 membership to the $9 Fare Club has cost me roughly $350. I have no intention of using the airline again. The customer service is non-existent. I was also given a Corporate address in FL for a city that I cannot seem to find on Yahoo Maps ?????? Interesting, sounds a bit like consumer fraud.
When I called Customer Service to find out what happended to my original reservation I spoke with "Nicholas" with an Indian accent. He told me there was no Customer Service for people in the $9 Fair Club, and that he could not help me, but if I wanted to cancel my reservation and book through him he could. It would cost $995 for all tickets (about $500 more). I elected not to and insisted they research to see what happend to my first reservation. He told me he could not and could only book me a new flight (if the seats were available - even thought I had 3 seats for my kids). I asked to speak with a Manager who might be able to better review the situation and try to help.
I was eventually (10 minutes later) connected to "Ray Smith" with an Indian accent. He could not give me his ID # but told me he could credit my $432 but not reverse the charges. They would put the charges through on my card and if I wanted to use the $432 credit I had 1 year. In any case, I later received confirmation that my first reservation went through, but could not cancel my 2nd ticket purchased. So the $39.95 membership to the $9 Fare Club has cost me roughly $350. I have no intention of using the airline again. The customer service is non-existent. I was also given a Corporate address in FL for a city that I cannot seem to find on Yahoo Maps ?????? Interesting, sounds a bit like consumer fraud.
Purchase never completed due to interruption. Previous attempt declined by merchant...Two days later they claimed a non-refundable ticket was purchased online NOT SO..I never pressed the submit button nor did I complete their website requirements for purchase.. Was not a valid transaction...Spirit so-called customer service seems to be incorrigible..Their so-called customer service organization offers nothing but excuses and dilatory remarks..Spirit did not present a correct representation of service... One time a low price and another time a high price...Their website self-processed a non-refundable ticket when none was ever submitted....I appreciate very much whatever help you can provide in this dispute...
Frank of Antioch CA (12/01/08)
I received a bill for &39.95 from Club Spirit Promotions. I am not aware of any membership i have with Spirit Airlines nor have i authorized anyone to use my credit card number. I have no need for this type of service. I called the number that was referenced on the billing. They referred me to [website]. I was unable to locate a contact number, but sent them an email voicing my displeasure. Is there anyway i can contact someone to get my account credited or this matter resolved?
$39.95
I received a bill for &39.95 from Club Spirit Promotions. I am not aware of any membership i have with Spirit Airlines nor have i authorized anyone to use my credit card number. I have no need for this type of service. I called the number that was referenced on the billing. They referred me to [website]. I was unable to locate a contact number, but sent them an email voicing my displeasure. Is there anyway i can contact someone to get my account credited or this matter resolved?
$39.95
Fred of Estero FL (11/29/08)
Booked flight for wife. Did not sign up for $9 membership. 4 months later automatic withdrawal taken from debit card. When I called was told I was not a member, therefore they could not cancel, even though they took my money. Said I needed to write letter to company. When I wrote letter, received answer that I was not member, therefore I could not cancel, but they would continue to deduct $39.99 from account since I did not cancel.
Every call I made was answered in India and I was told no customer service was available through phone, I must write letter. Since I did not know they were going to withdrawal funds, my account was overdrawn and I was charge $200 in overdraft fees.
Booked flight for wife. Did not sign up for $9 membership. 4 months later automatic withdrawal taken from debit card. When I called was told I was not a member, therefore they could not cancel, even though they took my money. Said I needed to write letter to company. When I wrote letter, received answer that I was not member, therefore I could not cancel, but they would continue to deduct $39.99 from account since I did not cancel.
Every call I made was answered in India and I was told no customer service was available through phone, I must write letter. Since I did not know they were going to withdrawal funds, my account was overdrawn and I was charge $200 in overdraft fees.
Michael of Midland MI (11/26/08)
SPIRIT AIR IS WORST AIRLINE IN AVIATION HISTORY. Expect to receive no other help than that listed on the FAQ page. Corp. headquarters blocks your phone calls, reservation sales agents who answer phone only take reservations, and ... at least so far ... emails go unanswered.
My current complaint is that I tried to use my frequent flyer miles to book a flight. Instead of a booking I got an automated response saying we'll get back to you. But when? I have other reservations that need to be made. It's hard to plan a vacation without flight details. This is only one of my bad experiences. After this, no more flights on Spirit.
SPIRIT AIR IS WORST AIRLINE IN AVIATION HISTORY. Expect to receive no other help than that listed on the FAQ page. Corp. headquarters blocks your phone calls, reservation sales agents who answer phone only take reservations, and ... at least so far ... emails go unanswered.
My current complaint is that I tried to use my frequent flyer miles to book a flight. Instead of a booking I got an automated response saying we'll get back to you. But when? I have other reservations that need to be made. It's hard to plan a vacation without flight details. This is only one of my bad experiences. After this, no more flights on Spirit.
Russell of Mays Landing NJ (11/25/08)
on 11/22/08 I was left stranded in Cancun Mexico because Spirit had changed the flight to an erlyer time.In a panic,I called there 800 number I was told they would send a Spirit Rep to the front desk of the airport.After waiting hours it turned out there was no Rep in at all! I then called Spirit again then was told it was my fault i missed the flight because they sent me a e-mail of flight time change,Wich i never received! Then was told there was no flight for 11/23/08 Later found out they where wrong.I was told for them to fly me back home it would cost somthing like $460.00 because i abandon my flight and they where not responsable for that! So i managed to find a flight back home for $250.00.When i got back home i had contacted Spirit here in the USA but got the same runaround from them here.I was told the only thing i could do is wright Spirit Corporate in FL.I was told they have no phone number there! I feel like i got railroaded by spirit and they dont care about there costomers. Thank you for reading my complant Russ
on 11/22/08 I was left stranded in Cancun Mexico because Spirit had changed the flight to an erlyer time.In a panic,I called there 800 number I was told they would send a Spirit Rep to the front desk of the airport.After waiting hours it turned out there was no Rep in at all! I then called Spirit again then was told it was my fault i missed the flight because they sent me a e-mail of flight time change,Wich i never received! Then was told there was no flight for 11/23/08 Later found out they where wrong.I was told for them to fly me back home it would cost somthing like $460.00 because i abandon my flight and they where not responsable for that! So i managed to find a flight back home for $250.00.When i got back home i had contacted Spirit here in the USA but got the same runaround from them here.I was told the only thing i could do is wright Spirit Corporate in FL.I was told they have no phone number there! I feel like i got railroaded by spirit and they dont care about there costomers. Thank you for reading my complant Russ
Amy of Van Nuys CA (11/13/08)
Same as many others - unauthorized charge of $39.95 for the Club Spirit Promotions. Calls to customer service in India, refusing to let me speak to a supervisor, telling me there is no way to remove the charge. Currently disputing it with my credit card company, but not looking hopeful. Makes me very angry. I've never even flown this airline and have no idea how I got charged.
Same as many others - unauthorized charge of $39.95 for the Club Spirit Promotions. Calls to customer service in India, refusing to let me speak to a supervisor, telling me there is no way to remove the charge. Currently disputing it with my credit card company, but not looking hopeful. Makes me very angry. I've never even flown this airline and have no idea how I got charged.
Margaret of Oakhurst NJ (11/10/08)
On flight returning from Orlando (me, my husband, 10 year-old daughter, 7 year-old special needs daughter, given boarding passes with no seats together. Gate attendant couldn't help. Told us to take to flight attendant. Front flight attendant told us to talk to attendant at back of plane. Lady next to me in line offered her seat for special needs child (which I told first attendant) whose seat was next to mine. Both attendants were very rude. Told us to wait at back of plane. Completely ignored that I said other passenger would give up her seat for special needs child (only requested that we sit together and that 10 year-old was near dad). Plane was delayed and attendants were rushing to take off. Attendant at back started mubling under her breath about if passengers wanted to play musical chairs and did anyone really want to go back to Atlantic City. When we responded that she was being rude & that we told her 10 minutes before about the available seat, she started yelling at us. My special needs child starts to cry. The attendant goes to other one up front who starts telling us not to yell at the staff!! Now both kids are crying, as am I. We finally are allowed to sit where I offered earlier on. I cried the whole way home! I WILL NEVER FLY THIS AWFUL AIRLINE AGAIN!
NO economic damage, but talk about emotional stress.
On flight returning from Orlando (me, my husband, 10 year-old daughter, 7 year-old special needs daughter, given boarding passes with no seats together. Gate attendant couldn't help. Told us to take to flight attendant. Front flight attendant told us to talk to attendant at back of plane. Lady next to me in line offered her seat for special needs child (which I told first attendant) whose seat was next to mine. Both attendants were very rude. Told us to wait at back of plane. Completely ignored that I said other passenger would give up her seat for special needs child (only requested that we sit together and that 10 year-old was near dad). Plane was delayed and attendants were rushing to take off. Attendant at back started mubling under her breath about if passengers wanted to play musical chairs and did anyone really want to go back to Atlantic City. When we responded that she was being rude & that we told her 10 minutes before about the available seat, she started yelling at us. My special needs child starts to cry. The attendant goes to other one up front who starts telling us not to yell at the staff!! Now both kids are crying, as am I. We finally are allowed to sit where I offered earlier on. I cried the whole way home! I WILL NEVER FLY THIS AWFUL AIRLINE AGAIN!
NO economic damage, but talk about emotional stress.
Richard of Deroit MI (11/01/08)
unauthorized $39.95 charge for membership that was represented as a free trial offer
waste of time and phone calls to India and useless e-mails to the company without any response $39.95 has not been refunded
unauthorized $39.95 charge for membership that was represented as a free trial offer
waste of time and phone calls to India and useless e-mails to the company without any response $39.95 has not been refunded
Richard of Deroit MI (11/01/08)
unauthorized $39.95 charge for membership that was represented as a free trial offer
waste of time and phone calls to India and useless e-mails to the company without any response $39.95 has not been refunded
unauthorized $39.95 charge for membership that was represented as a free trial offer
waste of time and phone calls to India and useless e-mails to the company without any response $39.95 has not been refunded
Elizabeth of Palm Beach Gardens FL (10/24/08)
They automatically joined me to a membership for $39.00 a year when I did not, I saw my bank statement and saw this deducted from my account 4 months after I booked a flight online whith them. I am tired of these companies automatically putting us on there automatic memberships without consent.
Abuse of consumers using internet booking airlines services.
They automatically joined me to a membership for $39.00 a year when I did not, I saw my bank statement and saw this deducted from my account 4 months after I booked a flight online whith them. I am tired of these companies automatically putting us on there automatic memberships without consent.
Abuse of consumers using internet booking airlines services.
C. of Brooklyn NY (10/07/08)I bought a ticket from New York to Cartagena on line and and was MISLEAD regarding baggage information AND price. My total cost of the ticket did not include the cost of baggage. The baggage was charged AFTER the ticket was bought. I was led to understand that a second piece could be paid for at the airport. When my daugter (the passenger) ARRIVED AT THE AIRPORT she was informed of the bag restriction limited to 1 per passenger when flying to Cartagena. She was treated VERY RUDELY!and when she called me and I asked to speak to the representative, he refused to talk to me.
The MISLEADING informaton is costing me the cancellation of the fight from Fort Laurderdale to Cartagena,a s well as over $300 I now had to pay for her to come on ANOTHER airline from Fort Laurderdale to Colombia.
I WOULD LIKE A REFUND FOR THE TICKET LOST AS WELL AS COMPENSATION FOR AGGRAVATION DUE TO MISLEADING INFORMATION! In addition, when making the reservation I had tried to cancel a few minutes after it went through and I saw the real total. When calling they told me I would have to pay $150 even though only a few minutes passed!
The MISLEADING informaton is costing me the cancellation of the fight from Fort Laurderdale to Cartagena,a s well as over $300 I now had to pay for her to come on ANOTHER airline from Fort Laurderdale to Colombia.
I WOULD LIKE A REFUND FOR THE TICKET LOST AS WELL AS COMPENSATION FOR AGGRAVATION DUE TO MISLEADING INFORMATION! In addition, when making the reservation I had tried to cancel a few minutes after it went through and I saw the real total. When calling they told me I would have to pay $150 even though only a few minutes passed!
Following is a copy of the email I sent to Spirit airlines. It explains my complaint.I bought a ticket from New York to Cartagena on line and and was MISLEAD regarding baggage information AND price.
1- My total cost of the ticket did not include the cost of baggage. The baggage was charged AFTER the ticket was bought.
2- I was led to understand that a second piece could be paid for at the airport. When my daugter (the passenger) ARRIVED AT THE AIRPORT she was informed of the bag restriction limited to 1 per passenger when flying to Cartagena. She was treated VERY RUDELY!and when she called me and I asked to speak to the representative, he refused to talk to me.
3- The MISLEADING informaton is costing me the cancellation of the fight from Fort Laurderdale to Cartagena,a s well as over $300 I now had to pay for her to come on ANOTHER airline from Fort Laurderdale to Colombia.
I WOULD LIKE A REFUND FOR THE TICKET LOST AS WELL AS COMPENSATION FOR AGGRAVATION DUE TO MISLEADING INFORMATION!!!!In addition, when making the reservation I had tried to cancel a few minutes after it went through and I saw the real total. When calling they told me I would have to pay $150 even though only a few minutes passed!
1- My total cost of the ticket did not include the cost of baggage. The baggage was charged AFTER the ticket was bought.
2- I was led to understand that a second piece could be paid for at the airport. When my daugter (the passenger) ARRIVED AT THE AIRPORT she was informed of the bag restriction limited to 1 per passenger when flying to Cartagena. She was treated VERY RUDELY!and when she called me and I asked to speak to the representative, he refused to talk to me.
3- The MISLEADING informaton is costing me the cancellation of the fight from Fort Laurderdale to Cartagena,a s well as over $300 I now had to pay for her to come on ANOTHER airline from Fort Laurderdale to Colombia.
I WOULD LIKE A REFUND FOR THE TICKET LOST AS WELL AS COMPENSATION FOR AGGRAVATION DUE TO MISLEADING INFORMATION!!!!In addition, when making the reservation I had tried to cancel a few minutes after it went through and I saw the real total. When calling they told me I would have to pay $150 even though only a few minutes passed!
Saira of Chicago IL (10/06/08)
I booked a flight to Myrtle Beach from Chicago on Spirit through Cheaptickets.com for a weekend wedding. I ended up having to fly to Ft. Lauderdale to get a connecting flight to Myrtle Beach. The flight on Friday was fine, although I traveled for 12 hours; the flight was at 1:30 pm and we didn't arrive at Myrtle Beach until 10:30 pm. (I should have been in a different country at that point).
The flight back on Sunday was ridiculous. The wedding was an hour away from the airport and our flight was at 8:10 am. Consequently, I had to wake up at 5:00 am. I arrive at the aiport in plenty of time. It wasn't until 7:40 am that we learned that our flight was going to be delayed. Our connecting flight in Ft. Lauderdale was to depart at 10:50 am that morning. When the plane still hadn't arrived at 8:30 am, I knew I were going to miss my connecting flight. The customer service agents did not inform the passengers as to the reason for the delay and just told the passengers it shouldn't be much longer. Weather was definitely not a factor, but there was some mention regarding mechanical issues.
The next flight Spirit offered out of Ft. Lauderdale to Chicago was at 7:40 pm! 10 hours later!! The plane showed up at Myrtle beach at around 9:00 and we departed. There was no apology or explanation. We were just hurried onto the plane as if the passengers made the plane late. The flight just barely made it in time for me to catch my connecting flight, but because Spirit does not communicate, the flight connecting flight had already taken off (it couldn't possibly wait the 5 extra minutes for 5 other passengers). I then proceeded to have to spend the whole entire day in Ft. Lauderdale due to the delay.
Being tired from traveling, attending a wedding,waking up early, and running on limited sleep does not make for a happy passenger. So naturally while at Ft. Lauderdale airport I encountered ultimate strife. The Spirit customer service agents were incredibly rude. I had some expensive tolietries in my bag which I had been traveling with from day one (never encountered any issue). At Ft. Lauderdale airport they wanted to throw them away. I then decided to check my bag. Unsurprisingly, Spirit refused to waive the $25 baggage fee despite all of the inconvience and delya to me. At this point it became about prinicple. They wasted my whole day with no apologies or credits, and couldn't even check my for free.
I will never fly spirit air again. NO MATTER HOW MUCH CHEAPER IT IS THAN OTHER AIRLINES. It is obvious that they don't value their customers. Their employees sit around and do nothing. When one actually decides to help you they are rude or will tell you that they don't have enough time to help you. There was never a Spirit attendee at the any gate I was at. Gate changes are not announced and passengers must fend for themselves. If small concessions were made for passengers,situations such as these would be less aggravating. However, Spirit maintains a cavalier attitude and expects the customer to pay at all costs. RIDICULOUS and DISAPPOINTING!
I booked a flight to Myrtle Beach from Chicago on Spirit through Cheaptickets.com for a weekend wedding. I ended up having to fly to Ft. Lauderdale to get a connecting flight to Myrtle Beach. The flight on Friday was fine, although I traveled for 12 hours; the flight was at 1:30 pm and we didn't arrive at Myrtle Beach until 10:30 pm. (I should have been in a different country at that point).
The flight back on Sunday was ridiculous. The wedding was an hour away from the airport and our flight was at 8:10 am. Consequently, I had to wake up at 5:00 am. I arrive at the aiport in plenty of time. It wasn't until 7:40 am that we learned that our flight was going to be delayed. Our connecting flight in Ft. Lauderdale was to depart at 10:50 am that morning. When the plane still hadn't arrived at 8:30 am, I knew I were going to miss my connecting flight. The customer service agents did not inform the passengers as to the reason for the delay and just told the passengers it shouldn't be much longer. Weather was definitely not a factor, but there was some mention regarding mechanical issues.
The next flight Spirit offered out of Ft. Lauderdale to Chicago was at 7:40 pm! 10 hours later!! The plane showed up at Myrtle beach at around 9:00 and we departed. There was no apology or explanation. We were just hurried onto the plane as if the passengers made the plane late. The flight just barely made it in time for me to catch my connecting flight, but because Spirit does not communicate, the flight connecting flight had already taken off (it couldn't possibly wait the 5 extra minutes for 5 other passengers). I then proceeded to have to spend the whole entire day in Ft. Lauderdale due to the delay.
Being tired from traveling, attending a wedding,waking up early, and running on limited sleep does not make for a happy passenger. So naturally while at Ft. Lauderdale airport I encountered ultimate strife. The Spirit customer service agents were incredibly rude. I had some expensive tolietries in my bag which I had been traveling with from day one (never encountered any issue). At Ft. Lauderdale airport they wanted to throw them away. I then decided to check my bag. Unsurprisingly, Spirit refused to waive the $25 baggage fee despite all of the inconvience and delya to me. At this point it became about prinicple. They wasted my whole day with no apologies or credits, and couldn't even check my for free.
I will never fly spirit air again. NO MATTER HOW MUCH CHEAPER IT IS THAN OTHER AIRLINES. It is obvious that they don't value their customers. Their employees sit around and do nothing. When one actually decides to help you they are rude or will tell you that they don't have enough time to help you. There was never a Spirit attendee at the any gate I was at. Gate changes are not announced and passengers must fend for themselves. If small concessions were made for passengers,situations such as these would be less aggravating. However, Spirit maintains a cavalier attitude and expects the customer to pay at all costs. RIDICULOUS and DISAPPOINTING!
I joined the spirit credit card,and was suppost to get 15000 flyer miles.Spirt.com does not show the miles that I have right now i should have over 18000 miles but thru my credit card.My miles are suppose to show on spirit.com but it does not.I have tried to get ahold of someone from spirit,but they do not have a customer service number for me to ge ahold of someone.I would like to get a number to call someone,so i can get this resolved,we plan to fly in April,so we would like to be able to redem my miles.
Ernest of 9663 Santa Monica Blvd #4 CA (09/11/08)
On the night of September 10, I signed online to purchase four of my family members flights going to Orlando for Christmas. On the Spirit airline Web sight, There is a 4 step process in booking a flight. (Step # 2 is Purchase Information)(Step # 4 is Confirmation) I typed in my Payment information for the first two family members and continued on to the seat assignment page. It was when I got there that I noticed that there were only 2 seats left and they were not next to each other. I canceled the booking only to find out that it already went through. I called right away to cancel the flight and they were very uncooperative in returning a fare that was input just 20 minutes prior in error.
I hung up. Upset and forced into this situation, I knew that I still had to get two more family members booked for the Christmas Trip. They cant fly separate airlines and we are suppose to sit together. I went ahead and check to see if there was 2 first class (big seats) available for the same flights and there were so I booked them for the last two family members. But when I got to the Seat Assignment page, There were no seats left. Spirit Air just let me overbook the flight.
I have Important and expensive arrangements for my family in Florida. Spirit Airlines gave no indication that there would be no seating together and there deceptive online booking method lead me to believe that I would be able to check seat availability before purchase. Spirit Air also let me book the last two family members when there were no seats available. These complications I tried to resolve with the company and found them to be very uncooperative.
The result is stress impacted for me as a Customer and more stress that there is fear of not flying and missing the trip. The biggest mishap on Spirit Airs part is there deceptive online buying that makes you believe you can ensure traveling can be confirmed before you buy. I would of waved the purchased off if the Spirit Air would of reimbursed me for the mishap but they didnt. They were actually very rude about it.
On the night of September 10, I signed online to purchase four of my family members flights going to Orlando for Christmas. On the Spirit airline Web sight, There is a 4 step process in booking a flight. (Step # 2 is Purchase Information)(Step # 4 is Confirmation) I typed in my Payment information for the first two family members and continued on to the seat assignment page. It was when I got there that I noticed that there were only 2 seats left and they were not next to each other. I canceled the booking only to find out that it already went through. I called right away to cancel the flight and they were very uncooperative in returning a fare that was input just 20 minutes prior in error.
I hung up. Upset and forced into this situation, I knew that I still had to get two more family members booked for the Christmas Trip. They cant fly separate airlines and we are suppose to sit together. I went ahead and check to see if there was 2 first class (big seats) available for the same flights and there were so I booked them for the last two family members. But when I got to the Seat Assignment page, There were no seats left. Spirit Air just let me overbook the flight.
I have Important and expensive arrangements for my family in Florida. Spirit Airlines gave no indication that there would be no seating together and there deceptive online booking method lead me to believe that I would be able to check seat availability before purchase. Spirit Air also let me book the last two family members when there were no seats available. These complications I tried to resolve with the company and found them to be very uncooperative.
The result is stress impacted for me as a Customer and more stress that there is fear of not flying and missing the trip. The biggest mishap on Spirit Airs part is there deceptive online buying that makes you believe you can ensure traveling can be confirmed before you buy. I would of waved the purchased off if the Spirit Air would of reimbursed me for the mishap but they didnt. They were actually very rude about it.
Pauline of Buford GA (09/08/08)
I was booked on a return Flight #384 on Thursday August 22nd 2008.The flight never showed up and the staff was mostly very rude ,and gave us wrong information regarding the reasons.Flight was scheduled to leave at 7.40pm,staff kept advising us flight was delayed due to bad weather in Ft. Lauderdale Fla.It was after midnight after the passengers were upset that we were told by a supervisor Mr. Rose that the flight never left Ft. Lauderdale to pick us up due to no flight crew.There were at least 10 people behind the counter not working or answering the passenger's question. There was 1 staff member Ms.Segree that should not be paid for that shift as she sat behind that counter asking herself what to do and turned her head and nose up when I and other passengers asked her if she worked for Spirit. She did not respond to a single person or lift a finger to help.There was 1 excellent staff member Ms. Shaneke Russell who patiently assisted some passengers in re-booking flights and arranging hotel and transport accomadations.Mr.Rose the supervisor on duty did the best he could but got most of us upset with the excuses he gave and the disorganization of the whole situation.The Jamaican nationals were also treated very terrible and different than the Americans and this seemed unfair. The food voucher of $7 AND$9 FOR Meals was insufficient at the hotel and I spent an additional $30 US. for 2 days.I had To spend additional money and time to get back from Florida to Georgia due to this problem. It cost me another $125.I never had this situation with Spirit Airlines before but I will be traveling to Jamaica IN THE FUTURE AND HOPE NEVER TO TRAVEL ON YOUR AIRLINES,AND I HAVE BEEN SHARING THIS EXPERIENCE WITH MANY FRIENDS WHO ARE APPALLED and will not travel on your airlines in the future.It was a terrible experience.
I was booked on a return Flight #384 on Thursday August 22nd 2008.The flight never showed up and the staff was mostly very rude ,and gave us wrong information regarding the reasons.Flight was scheduled to leave at 7.40pm,staff kept advising us flight was delayed due to bad weather in Ft. Lauderdale Fla.It was after midnight after the passengers were upset that we were told by a supervisor Mr. Rose that the flight never left Ft. Lauderdale to pick us up due to no flight crew.There were at least 10 people behind the counter not working or answering the passenger's question. There was 1 staff member Ms.Segree that should not be paid for that shift as she sat behind that counter asking herself what to do and turned her head and nose up when I and other passengers asked her if she worked for Spirit. She did not respond to a single person or lift a finger to help.There was 1 excellent staff member Ms. Shaneke Russell who patiently assisted some passengers in re-booking flights and arranging hotel and transport accomadations.Mr.Rose the supervisor on duty did the best he could but got most of us upset with the excuses he gave and the disorganization of the whole situation.The Jamaican nationals were also treated very terrible and different than the Americans and this seemed unfair. The food voucher of $7 AND$9 FOR Meals was insufficient at the hotel and I spent an additional $30 US. for 2 days.I had To spend additional money and time to get back from Florida to Georgia due to this problem. It cost me another $125.I never had this situation with Spirit Airlines before but I will be traveling to Jamaica IN THE FUTURE AND HOPE NEVER TO TRAVEL ON YOUR AIRLINES,AND I HAVE BEEN SHARING THIS EXPERIENCE WITH MANY FRIENDS WHO ARE APPALLED and will not travel on your airlines in the future.It was a terrible experience.
Liliana of Deerfield Beach FL (09/08/08)
I purchased a ticket for my daughter and me with Spirit Airlines to travel to Colombia. In order to have a low ticket rate you have to have an account with them. I opened with my married name which is my legal name in the USA (credit cards, driver license, and permanent resident). Under the passengers name and passport information I included my name as appeared in my Colombian Passport (single name) and all the information required for the passport and for this trip. When I received the record locator it was not listed with my name as appear in my passport.
I called Spirit Airlines and a representative informed me I can't travel (in general I gave then money and they did something wrong with my reservation)
I traveled with several others Airlines before (Delta, American Airlines, and Avianca) and never had a problem like this.
Now my ticket is not refundable and they are not helping me after they know (as I confirmed with an airlines representative) I entered the information UNDER passanger name as it is in my passport before purchasing the ticket.
The representative informed the information is there for their records but does not appear in my ticket (so what is this??? ways to get FREE money for the airlines in situations I believe are common)
Spirit Airlines travels also in the USA; I was not informed I needed to open one account for every modification of my name (considering I can not change my Colombian passport name since this is a mandatory rule)
The trip is not until Nov 2 2008; I am sending this email looking for a support and advise in this situation.
I paid for I tickect and can't use neither can't get refund
I purchased a ticket for my daughter and me with Spirit Airlines to travel to Colombia. In order to have a low ticket rate you have to have an account with them. I opened with my married name which is my legal name in the USA (credit cards, driver license, and permanent resident). Under the passengers name and passport information I included my name as appeared in my Colombian Passport (single name) and all the information required for the passport and for this trip. When I received the record locator it was not listed with my name as appear in my passport.
I called Spirit Airlines and a representative informed me I can't travel (in general I gave then money and they did something wrong with my reservation)
I traveled with several others Airlines before (Delta, American Airlines, and Avianca) and never had a problem like this.
Now my ticket is not refundable and they are not helping me after they know (as I confirmed with an airlines representative) I entered the information UNDER passanger name as it is in my passport before purchasing the ticket.
The representative informed the information is there for their records but does not appear in my ticket (so what is this??? ways to get FREE money for the airlines in situations I believe are common)
Spirit Airlines travels also in the USA; I was not informed I needed to open one account for every modification of my name (considering I can not change my Colombian passport name since this is a mandatory rule)
The trip is not until Nov 2 2008; I am sending this email looking for a support and advise in this situation.
I paid for I tickect and can't use neither can't get refund
Marie of West Palm Beach FL (09/07/08)
Spirit Airlines had just started flying from Ft. Lauderdale to Port au Prince in April 2007 when I booked my flight. It was a complete chaos trying to get in line to check in. I managed to finally made it to the counter but was told that it was too late to check in (About 40 Mins prior to Flight April 2007). They had only one flight to Haiti at the time, so I proceeded to got to Miami to catch a flight for American Airlines had more flights. I called them from Haiti to allow me to get back on the same ticket they refused, I had to purchased a return ticket back for $281 I think it's unfair to see how many people lost money through this Airline because fares are nonrefundable. Altough this has been over a year, I still fly Spirit and still hoping for a resolution on this matter.
Spirit Airlines had just started flying from Ft. Lauderdale to Port au Prince in April 2007 when I booked my flight. It was a complete chaos trying to get in line to check in. I managed to finally made it to the counter but was told that it was too late to check in (About 40 Mins prior to Flight April 2007). They had only one flight to Haiti at the time, so I proceeded to got to Miami to catch a flight for American Airlines had more flights. I called them from Haiti to allow me to get back on the same ticket they refused, I had to purchased a return ticket back for $281 I think it's unfair to see how many people lost money through this Airline because fares are nonrefundable. Altough this has been over a year, I still fly Spirit and still hoping for a resolution on this matter.
Todd of Auburn Hills MI (09/07/08)
My wife attempted to purchase plane tickets online for both of us for christmas. In the process of completing the online form (round trip for two) she noticed that instead of providing round trip for two, it only provided one way trip for 2 and a round trip for one, so she cancelled it befor going further. She was not so lucky in her next attempt and did not notice a problem until after she submitted and printed out the confirmation. It was then that she discovered that the date she had purchased the tickets for were Sept rather than December. She immediately phoned customer service and explained the mistake. She was told that it cost $90/ticket ($180) to cancel. Was offered a replacement ticket that would cost the difference between what she had purchased by mistake ($508) and the replacement ticket.
She was told that there was a ticket for $390 more she could take rather than pay the 180 cancel fee. The second ticket offered was for $658 (essentially a $150 fee for changing the mistake). I called their customer service and spoke to 3 people. The first two had thick accents and had loud music in background that made it difficult to hear them. The last, the floor manager named Ashley Miller, said that nothing more could be done.
I argued that we had acted in good faith and that my wife only accepted the replacement ticket under economic duress. But more importantly, because it had only been minutes, and our mistake unlikely to have cost them money, couldn't they just allow us to cancel the ticket or purchase one that was equitable in price. She said no. I told her that this seemed like a case of mutual mistake wherein we relied on mistaken assumption about the date when entering the contract and thus should make the contract void. It did not matter. When I asked for a higher manager, she said that Markus would not listen to such cases at all.
In the end, we lost only $150 dollars. But it reminded me of the last encounter we had with Spirit Airlines where we called for information about bringing aboard a pet and were not told that there was a $100 fee. We found out only when we showed up to catch our flight. If we had not called up and asked, I would have assumed it was just our ignorance. But, it was ONLY $100.
The aggravation is that it seems like we get nickle and dimed on regular basis and mistakes can not be corrected because it was the system. I could see grounds to refuse our request had we not noticed for even just a week, because that limits the time the airline can fill the seats. But this was just a question of minutes and it felt like a rip off. My question is, has this sort of thing happend to enough people to initiate a class action law suit? Or can some sort of regulation be imposed? What happened to acting in good faith? Can't there be some kind of action taken to force accountability among big companies?
My wife attempted to purchase plane tickets online for both of us for christmas. In the process of completing the online form (round trip for two) she noticed that instead of providing round trip for two, it only provided one way trip for 2 and a round trip for one, so she cancelled it befor going further. She was not so lucky in her next attempt and did not notice a problem until after she submitted and printed out the confirmation. It was then that she discovered that the date she had purchased the tickets for were Sept rather than December. She immediately phoned customer service and explained the mistake. She was told that it cost $90/ticket ($180) to cancel. Was offered a replacement ticket that would cost the difference between what she had purchased by mistake ($508) and the replacement ticket.
She was told that there was a ticket for $390 more she could take rather than pay the 180 cancel fee. The second ticket offered was for $658 (essentially a $150 fee for changing the mistake). I called their customer service and spoke to 3 people. The first two had thick accents and had loud music in background that made it difficult to hear them. The last, the floor manager named Ashley Miller, said that nothing more could be done.
I argued that we had acted in good faith and that my wife only accepted the replacement ticket under economic duress. But more importantly, because it had only been minutes, and our mistake unlikely to have cost them money, couldn't they just allow us to cancel the ticket or purchase one that was equitable in price. She said no. I told her that this seemed like a case of mutual mistake wherein we relied on mistaken assumption about the date when entering the contract and thus should make the contract void. It did not matter. When I asked for a higher manager, she said that Markus would not listen to such cases at all.
In the end, we lost only $150 dollars. But it reminded me of the last encounter we had with Spirit Airlines where we called for information about bringing aboard a pet and were not told that there was a $100 fee. We found out only when we showed up to catch our flight. If we had not called up and asked, I would have assumed it was just our ignorance. But, it was ONLY $100.
The aggravation is that it seems like we get nickle and dimed on regular basis and mistakes can not be corrected because it was the system. I could see grounds to refuse our request had we not noticed for even just a week, because that limits the time the airline can fill the seats. But this was just a question of minutes and it felt like a rip off. My question is, has this sort of thing happend to enough people to initiate a class action law suit? Or can some sort of regulation be imposed? What happened to acting in good faith? Can't there be some kind of action taken to force accountability among big companies?
Alan of Brick NJ (08/28/08)
I sent my two children, age 12 (Tyler Wiener) and age 9 (Jessica Wiener) to visit their grandparents on [Spirit] airlines, and I am so upset, I'm not sure words can describe it... It was their first time flying unaccompanied and not wanting to take a chance I PAID (charging for an aisle or window seat and then switching them to a middle seat is almost like STEALING, similar to the bait and switch) for seats online so they would obviously be sitting together.
When we checked them in yesterday, we were told there was a $75 fee for an age 5-11 year old, which would basically be a perfect way for us to know they were signed for at each post. Not sure it was a great investment for what was actually going to be done, however, as parents it was a nice piece of mind to have.
To find out from my son after PAYING for both this service and SEATS, that one of the flight attendants actually asked my 9 year old daughter when she got on the plane if it was ok to sit in the row behind her brother is SCREAM OUT LOUD INSANE. How [they] could take advantage of a child flying for the first time (or the 50th time) is OUTRAGEOUS. Forgetting that I was forced to PAY for them to sit together, how on a full plane of people they couldn't ask an adult to move if there was an issue is mind boggling.
Small economic damage, wasted $30 But asking a 12 and a 9 year old flying alone for the first time to sit separate after we told them (and paid for them) that they would be together the whole flight is mentally disturbing
I sent my two children, age 12 (Tyler Wiener) and age 9 (Jessica Wiener) to visit their grandparents on [Spirit] airlines, and I am so upset, I'm not sure words can describe it... It was their first time flying unaccompanied and not wanting to take a chance I PAID (charging for an aisle or window seat and then switching them to a middle seat is almost like STEALING, similar to the bait and switch) for seats online so they would obviously be sitting together.
When we checked them in yesterday, we were told there was a $75 fee for an age 5-11 year old, which would basically be a perfect way for us to know they were signed for at each post. Not sure it was a great investment for what was actually going to be done, however, as parents it was a nice piece of mind to have.
To find out from my son after PAYING for both this service and SEATS, that one of the flight attendants actually asked my 9 year old daughter when she got on the plane if it was ok to sit in the row behind her brother is SCREAM OUT LOUD INSANE. How [they] could take advantage of a child flying for the first time (or the 50th time) is OUTRAGEOUS. Forgetting that I was forced to PAY for them to sit together, how on a full plane of people they couldn't ask an adult to move if there was an issue is mind boggling.
Small economic damage, wasted $30 But asking a 12 and a 9 year old flying alone for the first time to sit separate after we told them (and paid for them) that they would be together the whole flight is mentally disturbing
Clifford of Snellville GA (08/27/08)
Spirit airline went int my checking acct unauthorized and took $39.95 for club membership which I emailed them on 08/18/08 and said I wanted to have nothing to do with them or their membership club. The withdrawal was done on 08/23/08.
My checking acct was credited $39.95 unauthorized which result to me to put that money back in there so my bills wont bounce.
Spirit airline went int my checking acct unauthorized and took $39.95 for club membership which I emailed them on 08/18/08 and said I wanted to have nothing to do with them or their membership club. The withdrawal was done on 08/23/08.
My checking acct was credited $39.95 unauthorized which result to me to put that money back in there so my bills wont bounce.
Arnaud of New York NY (08/26/08)
Got the new Spirit air credit card that gets you a free flight (15000 points). First, A free flight is 45000 points, so it was misleading information. I tryed multiple destinations and 45000 is the minimum required for a free flight. The person on the phone told me, Go head, buy a coffee with the card and you'll get a free flight.
Then I tryed to ask someone about my rewards over the phone and the person sent me to the Q&A section of their poorly designed website to get my answer and give them a call back later. Very nice... Talking about Free spirit's website, I keep getting these emails with incredibly low prices. 3 dol one way. advertisement and I just received an email that said we are having a thresome, come and join the fun (fares at 3 dol I precise).
I could only wish their fares where as cheap as their humor. Because when you enter the site, and even as a free spirit customer, it is impossible to find these fares. And I am computer litterate, I work in IT. This is the worst Company/credit car to fly with. Stay away if possible. They have poor customer service and fake ads. Please beware and fly safe.
A lot of time opening and closing the card and trying to figure out how their website works. Spirit air does have a different spirit, it's just air.
Got the new Spirit air credit card that gets you a free flight (15000 points). First, A free flight is 45000 points, so it was misleading information. I tryed multiple destinations and 45000 is the minimum required for a free flight. The person on the phone told me, Go head, buy a coffee with the card and you'll get a free flight.
Then I tryed to ask someone about my rewards over the phone and the person sent me to the Q&A section of their poorly designed website to get my answer and give them a call back later. Very nice... Talking about Free spirit's website, I keep getting these emails with incredibly low prices. 3 dol one way. advertisement and I just received an email that said we are having a thresome, come and join the fun (fares at 3 dol I precise).
I could only wish their fares where as cheap as their humor. Because when you enter the site, and even as a free spirit customer, it is impossible to find these fares. And I am computer litterate, I work in IT. This is the worst Company/credit car to fly with. Stay away if possible. They have poor customer service and fake ads. Please beware and fly safe.
A lot of time opening and closing the card and trying to figure out how their website works. Spirit air does have a different spirit, it's just air.
Paola of Naples FL (08/26/08)
We purchased 4 roundtrip tickets (2 adults, 1 lap child and 2 children) from Fort Myers to Chicago because it was the airline with the least expensive tickets. However, after booking, the website informed us of baggage fees which made the trip more expensive than the other airline we were considering. Since they refused to refund us our tickets, we went ahead and and paid for the bags and reluctantly flew with Spirit Airlines. The plane was filthy (vomit residue on seatbelts!)and two of the seats did not recline.
On the day of our return flight, a Sunday, we got a call from Spirit advising us that our flight had been canceled,and we would be put on a Spirit flight for Tuesday. My husband, a doctor, had surgeries and patients scheduled the next day, so we asked that they do what they could to put us on any other flight with any airline,that same day, but they refused. They refused to let us speak with a supervisor as well, saying that nothing could be done.
They only offered us a 100 dollar voucher for a future flight for every paying passenger. When we told them we weren't going to be flying with Spirit again and did not want vouchers, they agreed to give us a $100.00 refund to our credit card per ticket, but we had to request this at the actual ticket counter in the airport.
My husband ended up buying a last minute, more expensive ticket with Southwest. I, 6 months pregnant, stayed behind with our three children (all under 5) and waited until Tuesday to avoid the added expense of having to buy 3 more tickets. Because I was pregnant and traveling alone, my husband took our baggage with him and was allowed to do so free of charge with Southwest. Spirit agreed to reimburse us the cost of the bags as well.
When we got to the ticket counter to claim our money back, a Spirit representative refused and said that they had no such policy, and that the requests should be made by phone. She became angry when we tried to argue with her that we had already done so, and she asked us to leave. When I called Spirit and tell them what had happened, they put me on hold and then disconnected me. I called back again, explained everything again, and I was told I was supposed to be helped at the ticket counter. He apologized and after putting me on hold, informed me that we would be reimbursed for the full cost of our tickets. I immediately received confirmation e-mails for the credits.
I thought the ordeal was finally over, but the only refund we got on our credit card was for $20.00. When I called about it, I spoke to Steven, who very rudely informed me that they would not be reimbursing me any money because most of us did fly on their airline after all, and would not connect me with a supervisor. He would also not give me his last name, saying he was the only Steven working with Spirit. This is by far, the worst airline in the business.
We purchased 4 roundtrip tickets (2 adults, 1 lap child and 2 children) from Fort Myers to Chicago because it was the airline with the least expensive tickets. However, after booking, the website informed us of baggage fees which made the trip more expensive than the other airline we were considering. Since they refused to refund us our tickets, we went ahead and and paid for the bags and reluctantly flew with Spirit Airlines. The plane was filthy (vomit residue on seatbelts!)and two of the seats did not recline.
On the day of our return flight, a Sunday, we got a call from Spirit advising us that our flight had been canceled,and we would be put on a Spirit flight for Tuesday. My husband, a doctor, had surgeries and patients scheduled the next day, so we asked that they do what they could to put us on any other flight with any airline,that same day, but they refused. They refused to let us speak with a supervisor as well, saying that nothing could be done.
They only offered us a 100 dollar voucher for a future flight for every paying passenger. When we told them we weren't going to be flying with Spirit again and did not want vouchers, they agreed to give us a $100.00 refund to our credit card per ticket, but we had to request this at the actual ticket counter in the airport.
My husband ended up buying a last minute, more expensive ticket with Southwest. I, 6 months pregnant, stayed behind with our three children (all under 5) and waited until Tuesday to avoid the added expense of having to buy 3 more tickets. Because I was pregnant and traveling alone, my husband took our baggage with him and was allowed to do so free of charge with Southwest. Spirit agreed to reimburse us the cost of the bags as well.
When we got to the ticket counter to claim our money back, a Spirit representative refused and said that they had no such policy, and that the requests should be made by phone. She became angry when we tried to argue with her that we had already done so, and she asked us to leave. When I called Spirit and tell them what had happened, they put me on hold and then disconnected me. I called back again, explained everything again, and I was told I was supposed to be helped at the ticket counter. He apologized and after putting me on hold, informed me that we would be reimbursed for the full cost of our tickets. I immediately received confirmation e-mails for the credits.
I thought the ordeal was finally over, but the only refund we got on our credit card was for $20.00. When I called about it, I spoke to Steven, who very rudely informed me that they would not be reimbursing me any money because most of us did fly on their airline after all, and would not connect me with a supervisor. He would also not give me his last name, saying he was the only Steven working with Spirit. This is by far, the worst airline in the business.
Alex of Mclean VA (08/21/08)
On August 18, 2008 I was traveling on Flight 394 of Spirit from Fort Lauderdale to DCA with my family of 5. Since we did not have prepaid seats, I was told that the seats would be assigned at Gate 8 where we were boarding. Samantha (who claimed that she was not authorized to give her last name) was on duty there. When I informed her that I needed seats assignment, she advised me that the plane was booked and printed three boarding passes (out of 5) and called to ask for authorization for an upgrade as the only two remaining seats on the plane were big front seats. She then left without saying a word, I found myself standing there for 35 minutes anxiously wondering what was going on. When Samantha finally came back, I told her that I wish she had told me what was going on before leaving as I was at lost as to what to do and no one else was able to help, she got angry and yelled that she had other work to do and left again for another 10 minutes. By then, it was 1:40p.m. past the boarding time of 1:29p.m., I still did not have the two remaining boarding passes and was worried that I would be unable to travel. Samantha only came back when the plane was ready to board. She yelled that she was doing me a favor by giving me an upgrade and that she was changing her mind to upgrade two other passengers instead. I replied that I did not ask and did not want an upgrade, but the seats for which I paid. When she realized that time was running out, she finally printed the two remaing boarding passes (by which time, the plane was boarding). It was an humiliating experience. Samantha was rude, disrespectful and made my trip on Spirit air very stressful and unpleasant. I wil never fly Spirit Air again!
On August 18, 2008 I was traveling on Flight 394 of Spirit from Fort Lauderdale to DCA with my family of 5. Since we did not have prepaid seats, I was told that the seats would be assigned at Gate 8 where we were boarding. Samantha (who claimed that she was not authorized to give her last name) was on duty there. When I informed her that I needed seats assignment, she advised me that the plane was booked and printed three boarding passes (out of 5) and called to ask for authorization for an upgrade as the only two remaining seats on the plane were big front seats. She then left without saying a word, I found myself standing there for 35 minutes anxiously wondering what was going on. When Samantha finally came back, I told her that I wish she had told me what was going on before leaving as I was at lost as to what to do and no one else was able to help, she got angry and yelled that she had other work to do and left again for another 10 minutes. By then, it was 1:40p.m. past the boarding time of 1:29p.m., I still did not have the two remaining boarding passes and was worried that I would be unable to travel. Samantha only came back when the plane was ready to board. She yelled that she was doing me a favor by giving me an upgrade and that she was changing her mind to upgrade two other passengers instead. I replied that I did not ask and did not want an upgrade, but the seats for which I paid. When she realized that time was running out, she finally printed the two remaing boarding passes (by which time, the plane was boarding). It was an humiliating experience. Samantha was rude, disrespectful and made my trip on Spirit air very stressful and unpleasant. I wil never fly Spirit Air again!
Gisele of L.i.c. NY (08/19/08)
I made my reservation from NYC going to Ft. Lauderdale on Wed. 8/13/08 (Flt779) I have diabetes and I was traveling with my 3month old baby and my esperience was the worst, my plane got delayed we were supposed to depart at 7:45pm and get there at 22:50 and our flight only left NYC around 11:00pm and when the plane finally came it was a small plane and there was not enough seat for everyone.
I was not able to seat on my seat because the mgr. said it was open seat people was seating anywhere and everywhere. I felt very upset because I bought my ticket months ahead and I almost got left behind with my baby, thanks to an airline that are not organized.
my esperience with Spirit Airline was extremely BAD imagen having Diabetes and traveling with a 3 month old baby and thinking that you will be in your destination in about 3hrs and half and instead I got there 2am. It was the WORST EVER! I don't think I'll fly Spirit Airline ever again.
I made my reservation from NYC going to Ft. Lauderdale on Wed. 8/13/08 (Flt779) I have diabetes and I was traveling with my 3month old baby and my esperience was the worst, my plane got delayed we were supposed to depart at 7:45pm and get there at 22:50 and our flight only left NYC around 11:00pm and when the plane finally came it was a small plane and there was not enough seat for everyone.
I was not able to seat on my seat because the mgr. said it was open seat people was seating anywhere and everywhere. I felt very upset because I bought my ticket months ahead and I almost got left behind with my baby, thanks to an airline that are not organized.
my esperience with Spirit Airline was extremely BAD imagen having Diabetes and traveling with a 3 month old baby and thinking that you will be in your destination in about 3hrs and half and instead I got there 2am. It was the WORST EVER! I don't think I'll fly Spirit Airline ever again.
Michael of Northfield IL (08/12/08)
We booked a flight from Chicago,IL to Ft. Meyers, Fla on SpiritAir in September 2007 for a flight in January 2008. In January 2008 we received the unfortunate news that a family member that we were going to see was diagnosed with colon cancer and underwent surgery. We had to cancel the reservation and printed the cancelled reservation confirmation which indicated travel vouchers in the amount of $209.80 each ticket.
On August 12, 2008 I attempted to use these travel vouchers and was told by the customer service supervisor that the vouchers were $60 less per voucher yet nothing on the printed confirmation receipt indicated such a fee.
Subsequently, we have been forced to use these vouchers at the decreased price at a loss of $180 USC.
We booked a flight from Chicago,IL to Ft. Meyers, Fla on SpiritAir in September 2007 for a flight in January 2008. In January 2008 we received the unfortunate news that a family member that we were going to see was diagnosed with colon cancer and underwent surgery. We had to cancel the reservation and printed the cancelled reservation confirmation which indicated travel vouchers in the amount of $209.80 each ticket.
On August 12, 2008 I attempted to use these travel vouchers and was told by the customer service supervisor that the vouchers were $60 less per voucher yet nothing on the printed confirmation receipt indicated such a fee.
Subsequently, we have been forced to use these vouchers at the decreased price at a loss of $180 USC.
Natanya of Boca Raton FL (07/30/08)
I purchased my flight via spirit air, only to find one week later they dropped about $50. When I got there needless to say the flight was delayed 3 hours. The new boarding time was 1:40 I got my ticket ready and handed it to the ticket guy. There was couple behind me also ready to board. i'm sorry he said the gates are shut and we are not accepting any other passengers at this time.
They gave our sits to passengers on will call, and then 2 passengers left the plain leaving 2 more seats available, since of course he didn't have a walkie talkie he could not get ahold of them on the plane to let them know that there were us waiting to board. I complained to the manager (which doensn't do any good) he basically summed it to well you get what you pay for and handed me a $7 food coupon.
The trip back was just as bad from the time of being seated on the plane to the time of take off was 2 hours. And we arrived at 12 instead of 10:50. I am willing to pay the extra to fly another airline. Two thumbs down for spirit.
I purchased my flight via spirit air, only to find one week later they dropped about $50. When I got there needless to say the flight was delayed 3 hours. The new boarding time was 1:40 I got my ticket ready and handed it to the ticket guy. There was couple behind me also ready to board. i'm sorry he said the gates are shut and we are not accepting any other passengers at this time.
They gave our sits to passengers on will call, and then 2 passengers left the plain leaving 2 more seats available, since of course he didn't have a walkie talkie he could not get ahold of them on the plane to let them know that there were us waiting to board. I complained to the manager (which doensn't do any good) he basically summed it to well you get what you pay for and handed me a $7 food coupon.
The trip back was just as bad from the time of being seated on the plane to the time of take off was 2 hours. And we arrived at 12 instead of 10:50. I am willing to pay the extra to fly another airline. Two thumbs down for spirit.
On July 22 my wife and I had reservations on Spirit Air Flight 244 from Guatemala CIty, Guatemala to Ft. Lauderdale, FL. Our flight's scheduled departure was for 12:35 PM. Due to a catastrophic landslide which occurred on the main highway into Guatemala City, we had to take several alternate routes in order to try and make our flight. While traveling we attempted to reach Spirit Air in Guatemala City several times, but no one was answering the telephone in the business office. We called the main reservations number but the agent we reached said there was nothing they could do to inform the Spirit Air ticket counter about our delay. We called the Airport Security Office, but they said we would have to talk to Spirit Air. Thanks to a taxi driver who risked his life, and ours, trying to get us to the airport on time, we arrived at the Guatemala City Airport at 11:25 AM. My wife immediately went to the Spirit Air ticket counter to start checking us in while I handled out luggage. She was standing in line at 11:29 AM and had to wait while another passenger, who was booked on the same flight, was being assisted by the agent at the ticket counter. At 11:38 we finally got to the agent and he refused to check us in saying were three minutes late! We explained our circumstances and the fact that we were in line before the 11:35 AM cutoff.
The agent, Juan C., was not sympathetic, nor cooperative. Another gentleman was in line behind us, who was also in line before the cutoff, and Mr. C. said that if he let us on board, he would also have to let the gentleman behind us on the plane, too. I asked to speak with a supervisor, and was told he was at the gate and could not talk with us. I asked Mr. C. to get him on the phone/walkie talkie and expalin our situation. Mr. C. refused to do so, simply saying the flight was closed and there was nothing that could be done. Plenty of Spirit Air agents were behind the counter, but all of them looked elsewhere, never once looking us in the eyes.
I then asked Mr. C. what our options were. He said that he could not help us until he finished whatever he was doing... He was counting money in order to close the account on our flight. After 20 minutes of standing in line and looking right at him, he finally spoke with us again. He informed us that the next flight to Ft. Lauderdale was the next day in the afternoon, but there was no connecting flight to Washington, DC, our destination. The next flight with connections would not be for 48 hours. I asked if he could check for flights with other airlines in order to get us out sooner. He said he could not. Our frustration with the total absence of compassion, assistance, and concern hit the "melting point." I explained that my wife's mother was having life-threatening cancer surgery the next day and that we had to get a flight to Washington DC that day. With no remorse, whatsoever, in his voice he said he could not help us any further.
My wife and I eventually, after three hours of trying to find a flight with space, were able to book a flight the next morning with American Airlines, whose agents were most helpful and caring. We had to stay overnight ($136) and added to that the cost of two plane tickets ($984) brought our out-of-pocket expenses for Spirit Air's callous regard and handling of our situation to a total of $1120, plus the cost of our Spirit Air tickets and baggage fees - $500 +/-. We had to stay overnight ($136) and added to that the cost of two plane tickets ($984) brought our out-of-pocket expenses for Spirit Air's callous regard and handling of our situation to a total of $1120, plus the cost of our Spirit Air tickets and baggage fees - $500 +/-.
The agent, Juan C., was not sympathetic, nor cooperative. Another gentleman was in line behind us, who was also in line before the cutoff, and Mr. C. said that if he let us on board, he would also have to let the gentleman behind us on the plane, too. I asked to speak with a supervisor, and was told he was at the gate and could not talk with us. I asked Mr. C. to get him on the phone/walkie talkie and expalin our situation. Mr. C. refused to do so, simply saying the flight was closed and there was nothing that could be done. Plenty of Spirit Air agents were behind the counter, but all of them looked elsewhere, never once looking us in the eyes.
I then asked Mr. C. what our options were. He said that he could not help us until he finished whatever he was doing... He was counting money in order to close the account on our flight. After 20 minutes of standing in line and looking right at him, he finally spoke with us again. He informed us that the next flight to Ft. Lauderdale was the next day in the afternoon, but there was no connecting flight to Washington, DC, our destination. The next flight with connections would not be for 48 hours. I asked if he could check for flights with other airlines in order to get us out sooner. He said he could not. Our frustration with the total absence of compassion, assistance, and concern hit the "melting point." I explained that my wife's mother was having life-threatening cancer surgery the next day and that we had to get a flight to Washington DC that day. With no remorse, whatsoever, in his voice he said he could not help us any further.
My wife and I eventually, after three hours of trying to find a flight with space, were able to book a flight the next morning with American Airlines, whose agents were most helpful and caring. We had to stay overnight ($136) and added to that the cost of two plane tickets ($984) brought our out-of-pocket expenses for Spirit Air's callous regard and handling of our situation to a total of $1120, plus the cost of our Spirit Air tickets and baggage fees - $500 +/-. We had to stay overnight ($136) and added to that the cost of two plane tickets ($984) brought our out-of-pocket expenses for Spirit Air's callous regard and handling of our situation to a total of $1120, plus the cost of our Spirit Air tickets and baggage fees - $500 +/-.
Michael of Eastpointe MI (07/24/08)
The phone number dialed only deals with reservations. I did find a # from another customer who had done some research. I left a voice mail but it has been 2 days and i have not received a return call.
I had to cancel my $9 fare free trial by 7-18-08 in order to not be charged $39.95 to continue the use of the program. So on 7-17-08 I proceeded to cancel the club membership. The cancellation button was not there. It was there on 7-15-08. how come it was not there on 7-17-08.
They did the same thing with there baggage rate increase. I went to buy baggage before the deadline and wouldn't you know it. They stopped offering the baggage price of $15. I called the 1-800 # above they said I could only buy baggage within thirty days of my flight. Which means I had to pay the $25 per flight for one piece of baggage. That issue was resolved a week later when I went back on the website and discovered the button was miraculously there.
Back to the $9 Dollar fare club fee. I have since canceled the club but now I am out the $39.95. I might fly once a year. I was led to believe I had to be in the club to get the cheap prices. That is not the case at all. My travel companion was able to buy tickets for the same $87 price as I did. So my next step is to forward this info on to the better business bureau?
$39.95
The phone number dialed only deals with reservations. I did find a # from another customer who had done some research. I left a voice mail but it has been 2 days and i have not received a return call.
I had to cancel my $9 fare free trial by 7-18-08 in order to not be charged $39.95 to continue the use of the program. So on 7-17-08 I proceeded to cancel the club membership. The cancellation button was not there. It was there on 7-15-08. how come it was not there on 7-17-08.
They did the same thing with there baggage rate increase. I went to buy baggage before the deadline and wouldn't you know it. They stopped offering the baggage price of $15. I called the 1-800 # above they said I could only buy baggage within thirty days of my flight. Which means I had to pay the $25 per flight for one piece of baggage. That issue was resolved a week later when I went back on the website and discovered the button was miraculously there.
Back to the $9 Dollar fare club fee. I have since canceled the club but now I am out the $39.95. I might fly once a year. I was led to believe I had to be in the club to get the cheap prices. That is not the case at all. My travel companion was able to buy tickets for the same $87 price as I did. So my next step is to forward this info on to the better business bureau?
$39.95
I am traveling from NY La Guardia to Fort Lauderdale, Florida and AFTER I purchase my flight I am made aware of a new advanced seating policy whereby you are charged $10-15 per trip (so for a round trip, you can pay as much as $30 just to reserve your seat in advance) to reserve a seat in advance. I tried to go back and cancel my flight (because frankly, I'd pay the extra $30 to Jetblue and get my own TV + beverages) but of course, it was too late - I already purchased and bought a nonrefundable flight.
I promptly called the airline, after a while as finding the contact information on the site is not easy, and she was absolutely no help and just kept apologizing but couldn't do anything for me. When I requested to speak with a manager, she said there was none available and she is the only person I could speak with. I could not believe what was happening. I just booked a flight and now I have to pay for something that I was not aware of and this woman was absolutely no help to me.
This is the 2nd time I fly on this airline and I will NEVER fly spirit again and will tell all my friends and family to stay away. It's ridiculous to drive down the "price" of a ticket only to find out (after you purchase your flight) that there are additional fees for baggage, advance seat assignments; if you are not careful and un-click the $9 fare club promotion and $12 insurance buttons, you'll also pay for that; and then beverages on board are also now available only for purchase.
Spirit is being very deceptive in it's ticketing practices and unfortunately their customer service is really inadequate and does not help customers. So what now? Well, I refuse to pay anymore than the cost of my ticket so I did not purchase an advance seat. The consequence of all this is a lot of aggravation and feeling of being misled and deceived by Spirit. I truly hope they come under fire for this and so many of their other practices and that they shape up or get out of the airline industry.
I promptly called the airline, after a while as finding the contact information on the site is not easy, and she was absolutely no help and just kept apologizing but couldn't do anything for me. When I requested to speak with a manager, she said there was none available and she is the only person I could speak with. I could not believe what was happening. I just booked a flight and now I have to pay for something that I was not aware of and this woman was absolutely no help to me.
This is the 2nd time I fly on this airline and I will NEVER fly spirit again and will tell all my friends and family to stay away. It's ridiculous to drive down the "price" of a ticket only to find out (after you purchase your flight) that there are additional fees for baggage, advance seat assignments; if you are not careful and un-click the $9 fare club promotion and $12 insurance buttons, you'll also pay for that; and then beverages on board are also now available only for purchase.
Spirit is being very deceptive in it's ticketing practices and unfortunately their customer service is really inadequate and does not help customers. So what now? Well, I refuse to pay anymore than the cost of my ticket so I did not purchase an advance seat. The consequence of all this is a lot of aggravation and feeling of being misled and deceived by Spirit. I truly hope they come under fire for this and so many of their other practices and that they shape up or get out of the airline industry.
Evan of Boca Raton FL (07/15/08)
I was returning home to Ft. Lauderdale after a trip to Boston on July 8, 2008. My flight, #NK615, was scheduled to leave at 7:15pm. I arrived at Logan Airport at about 4:45pm. As I walked into the terminal with my one bag, I was greeted by strangers who informed me that my flight had been cancelled. When I asked them which flight, they said all of them and they pointed to a deserted Ticket Counter. Apparently, Spirit had cancelled ALL flights that afternoon/evening out of Logan and sent home ALL of their employees.
I joined the other stranded passengers in trying to call Spirit. For anyone who has ever attempted to contact Spirit in the past knows, that is nearly impossible! It seems like the only way to get anyone on the phone was to call New Reservations. New Reservations told me what the others had already learned: All they could do for me is to sell me a new ticket. They also advised me that there were no seats available for the next day.
Essentially, Spirit cancelled all of their flights and left the stranded passengers without any assistance at the airport. There was no one available to help make alternative arrangements. They told us on the phone that we were on our own -- no compensation for lodging, food, etc. I had to get home and get to work the next day. I also could not afford to spend another day in Boston. I had no place to stay, I was running out of cash, and my credit cards were close to their limits. Fortunately, I had a friend who was flying back to Ft. Lauderdale about the same time on JetBlue. I called him (it's in another terminal), and he was able to get me the LAST SEAT on his flight (he also paid for it with his credit card for me!). Since I was out of money and credit cards, I really had no other options but to get back home that night!
When I called Spirit on July 10th, the Customer Service rep on the phone told me that she would send through an email request for a voucher for me. The voucher would only be for my flight -- not my pre-paid seat payment or my pre-paid baggage fees. I told her that wasn't adequate (after all, it cost me another $370 to get home), and insisted on speaking to a supervisor. After putting me on hold for about 45 more minutes (she did come back on after about 15 minutes and told me to keep on holding), I got disconnected.
$369.50 to book on another airlines.
I was returning home to Ft. Lauderdale after a trip to Boston on July 8, 2008. My flight, #NK615, was scheduled to leave at 7:15pm. I arrived at Logan Airport at about 4:45pm. As I walked into the terminal with my one bag, I was greeted by strangers who informed me that my flight had been cancelled. When I asked them which flight, they said all of them and they pointed to a deserted Ticket Counter. Apparently, Spirit had cancelled ALL flights that afternoon/evening out of Logan and sent home ALL of their employees.
I joined the other stranded passengers in trying to call Spirit. For anyone who has ever attempted to contact Spirit in the past knows, that is nearly impossible! It seems like the only way to get anyone on the phone was to call New Reservations. New Reservations told me what the others had already learned: All they could do for me is to sell me a new ticket. They also advised me that there were no seats available for the next day.
Essentially, Spirit cancelled all of their flights and left the stranded passengers without any assistance at the airport. There was no one available to help make alternative arrangements. They told us on the phone that we were on our own -- no compensation for lodging, food, etc. I had to get home and get to work the next day. I also could not afford to spend another day in Boston. I had no place to stay, I was running out of cash, and my credit cards were close to their limits. Fortunately, I had a friend who was flying back to Ft. Lauderdale about the same time on JetBlue. I called him (it's in another terminal), and he was able to get me the LAST SEAT on his flight (he also paid for it with his credit card for me!). Since I was out of money and credit cards, I really had no other options but to get back home that night!
When I called Spirit on July 10th, the Customer Service rep on the phone told me that she would send through an email request for a voucher for me. The voucher would only be for my flight -- not my pre-paid seat payment or my pre-paid baggage fees. I told her that wasn't adequate (after all, it cost me another $370 to get home), and insisted on speaking to a supervisor. After putting me on hold for about 45 more minutes (she did come back on after about 15 minutes and told me to keep on holding), I got disconnected.
$369.50 to book on another airlines.
Paul of San Antonio TX (07/09/08)
I booked a roundtrip flight from San Antonio, TX, to Orlando, FL, at least two months prior to my July 4th trip to visit family. I also purchased pre-seating from San Antonio to Ft. Lauderdale, as well as from Ft. Lauderdale back to San Antonio (since these were two of the longer flights), paying $10 per seat. Two of the three ticket agents at the San Antonio Airport were very rude to and impatient with every person in line. The ticket agent I approached was in such a hurry to see everyone she failed to print out my boarding ticket from Ft. Lauderdale to Orlando.
When I found my seat 7D (the one I paid for, front aisle), it was dirty, along with my entire row. There were cookie crumbs everywhere. After waiting nearly 7 hours at Ft. Lauderdale just for my short 45 minute trip to Orlando, there was confusion as to whether or not gate H2 was an Air Jamaica or Spirit Air gate. The ticket agent from gate H1, with no sense of urgency, grazed his way over to H2 and rather disparagingly announced for Spirit passengers bound for Orlando to wait a little longer because our plane was an hour late. I approached the same ticket agent and asked if he could print me a boarding pass.
For my return home, the ticket booth inside OIA was outrageously long. I ended up using the skycap service, although I had no bags to check. This time, however, I got both boarding passes. This time, however, I noticed for my flight from Ft. Lauderdale to San Antonio, I was not sitting in the seat I paid for. I purchased seat 6D (front aisle) back in May. That's what my itinerary stated from the date I purchased my seats and tickets until the morning before I left for the airport. My boarding pass now showed I was sitting in 16B (middle-back, and in the center).
Spirit Airlines' website makes not mention of re-arranged seating assignments if a flight is full (nor does the webiste have any contact information available). But it does state pre-purchased seats are non-refundable. I'd like my $10 refunded to me because 16B is not the seat I purchased. But more importantly--since more than likely I will not be getting $10 credited back to my account--is the fact that Spirit Air has a lot to work on in customer service and a better explanation of their policies. Never again will I fly Spirit Airlines, and I will do my best to ensure everyone I know stays clear, or risk being treated like something less than a human being.
Loss of a measly $10 and a total of two vacation days lost due to long layovers in Ft. Lauderdale and delayed flights.
I booked a roundtrip flight from San Antonio, TX, to Orlando, FL, at least two months prior to my July 4th trip to visit family. I also purchased pre-seating from San Antonio to Ft. Lauderdale, as well as from Ft. Lauderdale back to San Antonio (since these were two of the longer flights), paying $10 per seat. Two of the three ticket agents at the San Antonio Airport were very rude to and impatient with every person in line. The ticket agent I approached was in such a hurry to see everyone she failed to print out my boarding ticket from Ft. Lauderdale to Orlando.
When I found my seat 7D (the one I paid for, front aisle), it was dirty, along with my entire row. There were cookie crumbs everywhere. After waiting nearly 7 hours at Ft. Lauderdale just for my short 45 minute trip to Orlando, there was confusion as to whether or not gate H2 was an Air Jamaica or Spirit Air gate. The ticket agent from gate H1, with no sense of urgency, grazed his way over to H2 and rather disparagingly announced for Spirit passengers bound for Orlando to wait a little longer because our plane was an hour late. I approached the same ticket agent and asked if he could print me a boarding pass.
For my return home, the ticket booth inside OIA was outrageously long. I ended up using the skycap service, although I had no bags to check. This time, however, I got both boarding passes. This time, however, I noticed for my flight from Ft. Lauderdale to San Antonio, I was not sitting in the seat I paid for. I purchased seat 6D (front aisle) back in May. That's what my itinerary stated from the date I purchased my seats and tickets until the morning before I left for the airport. My boarding pass now showed I was sitting in 16B (middle-back, and in the center).
Spirit Airlines' website makes not mention of re-arranged seating assignments if a flight is full (nor does the webiste have any contact information available). But it does state pre-purchased seats are non-refundable. I'd like my $10 refunded to me because 16B is not the seat I purchased. But more importantly--since more than likely I will not be getting $10 credited back to my account--is the fact that Spirit Air has a lot to work on in customer service and a better explanation of their policies. Never again will I fly Spirit Airlines, and I will do my best to ensure everyone I know stays clear, or risk being treated like something less than a human being.
Loss of a measly $10 and a total of two vacation days lost due to long layovers in Ft. Lauderdale and delayed flights.
Nancy of Methuen MA (07/08/08)
We booked a vacation through the Spirit Airlines Vacation Packages. One way was fine, but coming home - rather trying to get home - was an experience convincing us never to fly on Spirit Air again. We had a 3:50 flight out of Cancun, MX to our connection in Ft. Lauderdale. In FL, we were to connect to a flight to Boston. There was a delay out of Cancun, alleged to be weather related. The airline alleged that the Cancun flight was coming out of New York and would be delayed due to weather. They originally claimed a delay of 2 hours. Ultimately, the delay was only about an hour. They quickly boarded the flight and took off and we landed in Ft. Lauderdale about 20minutes before the connection to Boston was to leave.
Because we were re-entering the country, we had to claim our bags and go through customs. We got through relatively quickly, but when we asked the agent for our gate for the connection, she told us you missed it that we had to go to re-booking. We could see the flight on the other side of the terminal. It was still there! They wouldn't let us go to the gate, even though they were still there. Apparently, they closed the gate, and didn't give a rat's butt about the 20 connecting passengers that needed to catch that flight.
So off to re-booking we go and I have to say, the customer service at Spirit is probably the worst I have ever seen for any legitimate organization. They bark orders at you, they lie, they make everything your fault. We had kids that were going to be dropped off and jobs to get to. The rep actually said so what, I have kids, too. Our original connection was 7:25pm. We finally gave up trying to get a flight out that night. The rep booked us on a 7:25 flight the next MORNING. When we showed up at the airport at 5am, the new rep didn't have a reservation for us. We were booked for 7:25 pm.
There were two other flights that day; 6:50am and 3:30pm. We found out that the reps get some of fee/bonus for booking flights on their shifts. It's likely we were booked on the same shift the next day for the benefit of the rep, and to heck with customer service. We spent 30 minutes waiting for a supervisor. The last person we spoke with was not a supervisor, but at least had an ounce of empathy. She tried to get us a meal voucher for the long day ahead of us. She returned after 30 minutes apologizing that they (Spirit) would not give a meal voucher for weather related delays. At some point it's not weather related any more.
We had to get a hotel for the night (no allowances or vouchers) and food for the day we were stranded. Ultimately, it cost us about $250. The most aggravating part of this is that none of it would have happened if they allowed us to access the connecting flight. At that point, it was no longer weather related. I'm sure (based on the number of stranded people we talked with at the terminal), that this could be an intentional effort to sell more tickets. All those standby people needed flights to be on. Hence, sell them a ticket and re-book the people that made purchases ahead of time.
$250, unnecessary inconvenience and humiliation
We booked a vacation through the Spirit Airlines Vacation Packages. One way was fine, but coming home - rather trying to get home - was an experience convincing us never to fly on Spirit Air again. We had a 3:50 flight out of Cancun, MX to our connection in Ft. Lauderdale. In FL, we were to connect to a flight to Boston. There was a delay out of Cancun, alleged to be weather related. The airline alleged that the Cancun flight was coming out of New York and would be delayed due to weather. They originally claimed a delay of 2 hours. Ultimately, the delay was only about an hour. They quickly boarded the flight and took off and we landed in Ft. Lauderdale about 20minutes before the connection to Boston was to leave.
Because we were re-entering the country, we had to claim our bags and go through customs. We got through relatively quickly, but when we asked the agent for our gate for the connection, she told us you missed it that we had to go to re-booking. We could see the flight on the other side of the terminal. It was still there! They wouldn't let us go to the gate, even though they were still there. Apparently, they closed the gate, and didn't give a rat's butt about the 20 connecting passengers that needed to catch that flight.
So off to re-booking we go and I have to say, the customer service at Spirit is probably the worst I have ever seen for any legitimate organization. They bark orders at you, they lie, they make everything your fault. We had kids that were going to be dropped off and jobs to get to. The rep actually said so what, I have kids, too. Our original connection was 7:25pm. We finally gave up trying to get a flight out that night. The rep booked us on a 7:25 flight the next MORNING. When we showed up at the airport at 5am, the new rep didn't have a reservation for us. We were booked for 7:25 pm.
There were two other flights that day; 6:50am and 3:30pm. We found out that the reps get some of fee/bonus for booking flights on their shifts. It's likely we were booked on the same shift the next day for the benefit of the rep, and to heck with customer service. We spent 30 minutes waiting for a supervisor. The last person we spoke with was not a supervisor, but at least had an ounce of empathy. She tried to get us a meal voucher for the long day ahead of us. She returned after 30 minutes apologizing that they (Spirit) would not give a meal voucher for weather related delays. At some point it's not weather related any more.
We had to get a hotel for the night (no allowances or vouchers) and food for the day we were stranded. Ultimately, it cost us about $250. The most aggravating part of this is that none of it would have happened if they allowed us to access the connecting flight. At that point, it was no longer weather related. I'm sure (based on the number of stranded people we talked with at the terminal), that this could be an intentional effort to sell more tickets. All those standby people needed flights to be on. Hence, sell them a ticket and re-book the people that made purchases ahead of time.
$250, unnecessary inconvenience and humiliation
Mean Spirited Spirit Airline's efforts to cut costs a bridge too far. Prior to my recent trip to Costa Rica, my only knowledge of Spirit Airlines came via a couple of sophomoric marketing campaigns and some recent press regarding their decision to increase tariffs on checked baggage. Not being particularly perturbed by either of these factors, when Kayak.com returned Spirit as the cheapest way to get to San Jose and back, I snapped up a round-trip ticket.
The trip to San Jose was uneventful. Spirit bore all the trademarks of budget airlines I had become accustomed to; vanishing leg room, charges for checked baggage ($25), fees for snacks and bring-your-own entertainment. I was slightly taken aback when I was informed I would have to pay $3 for water, however I accepted this as the price of a relatively inexpensive air fare.
Spirit's true colors were reserved for the return journey. My flight from San Jose left at 12:55am local time. The flight landed only fractionally late, around 5:50am versus the advertised 5:43am, however a combination of technical issues attaching the plane to the gangway, and my being seated in the 25th of 26 rows on the aircraft, meant I did not step off the plane for another 30 minutes. I informed both stewardesses and ground-staff that I had a tight connection (my flight to Boston was scheduled to leave at 6:50am) both greeted me with blank stares and the phrase "There is nothing we can do." This, I would later learn, is the Spirit party line.
By the time I made it to security I was informed that the flight had already left, and that I needed to go to Spirit's ticketing agents to get on a different flight. Along with two dozen other passengers in a similar situation, I grabbed my bags and headed toward the rebooking line. It was in this line that I would spend the next 90 minutes of my morning, watching Spirit employees behind the desks regale in tales of recent disgruntled passengers while ignoring the line of dozens of displaced customers. The two agents who were working were doing so at a painfully slow pace. Like a glacier, the line inched toward the two functioning rebooking desks. I watched the faces of those before me turn from curiosity to disbelief finally to frustration and anger, leaving me to wonder what my fate would be when I finally arrived at the desk myself.
It turned out that I had two options. I could either wait on standby for a 3:35pm flight, or receive a boarding pass for a 7:45pm flight. I was told that the 3:35pm flight was already overbooked by 12 passengers, and with the already large amount of customers in a similar situation, it was unlikely that we would receive seats. I asked what Spirit would provide in the 12+ hours until the 7:45pm flight. The answer, was nothing. I asked if there was another airline flying to Boston sooner. The employee would not tell me. I asked for a refund, again, no. In disbelief I requested to speak to a supervisor. Twenty minutes later a gentlemen arrived to once more parrot the party line. "There is nothing we can do" he explained. "It would be different if this was our fault, but in this situation it was the government's fault."
I have blamed many things on the government over the past 8 years, but even to me, blaming them for a private airline's incompetence in flight-management seemed to be a stretch. While he acknowledged that I had done nothing to bring this misfortune upon myself, he made absolutely no effort to remedy the situation; No hotel, no airport lounge, no food vouchers, not even an apology. His sole recommendation was that I visit terminal three, where there was a Chili's, as if somehow the thought of baby-back ribs at 8:45am would dissipate my growing fury. Before I left the counter, the supervisor had printed my girlfriend and I boarding passes for the 3:35pm flight, and told us to get to the gate as early as possible as we were on the stand-by list. This shouldn't be an issue, we thought, we certainly didn't have anywhere else to go.
We made it through security as early as they would let us, around 11:45am. We were informed that we had both been randomly selected for additional screening. Under ordinary circumstances this would have caused me considerable frustration, but after sitting on the floor of Spirit's dingy terminal for the last 3 hours a trip through the puffer machine proved a welcome change of scenery. The TSA employees, not typically my favorite individuals to deal with, were also a breath of fresh air in comparison with my recent discourse with the Spirit supervisor.
The next three and a half hours were spent at gate H10. Per the instruction of the rebooking supervisor, we were determined to be first in line for a stand-by seat. A couple of hours went by before I even caught a glimpse of a Spirit employee, when I did, I asked her to explain the procedure for stand-by passengers. She made no effort to conceal her disinterest in answering my question, and offered a curt "You need to wait here until boarding finishes, so, not for another hour at least." So that's what I did, I sat, waited, and watched as everyone boarded the plane. I recognized one of the boarding passengers from my wait in the original rebooking line, which spawned a temporary optimism. Once the last passenger had boarded I approached the gate official, the same woman who had been so terse with me an hour earlier.
After showing me my original boarding pass, along with the one the rebooking agent had issued me, she played with her computer for a while before printing me a boarding pass, complete with seat number. Jen followed in kind, and she too was issued a boarding pass. Success! Or so we thought. Upon boarding the plane, we noticed several empty seats. I proceeded to the seat marked on my boarding pass, stowed my luggage in the overhead bin and took my seat. Jen, on the other hand, arrived at her seat to find another passenger already in it, sure enough, her boarding pass confirmed that she was in her allocated seat. In the interim, several other passengers had boarded the plane. One of which, we would later learn, was a stewardesses mother who was flying on a "buddy ticket." Since there were now no remaining seats for Jen, and it did not make sense for us to travel forth separately, we were both escorted off the plane.
By this stage, neither of us had slept for almost 36 hours. Had things gone according to plan we would have been in our beds in Boston over 5 hours ago. I asked the gate attendant who issued us our seats how this mix-up could have happened. Without a straight answer, I asked to speak with another supervisor. Another woman came by shortly. The gate attendant tried to explain the situation to her, and in doing so blatantly fabricated events regarding instructions she had delivered to me earlier in the day. I told the supervisor that this had been only the latest in a string of errors made by Spirit today. Her response "I don't know about the rest of your day and I don't need to, because there's nothing I can do about it" [emphasis my own].
Onward to another customer service representative we ventured. This time to try and secure a seat on the final flight to Boston of the day, a 7:45pm, flight that flew via Myrtle Beach. The third time proved to be a charm, and we eventually made it to Boston, shortly after midnight and not before being asked if we would mind spending the night in Myrtle Beach as they had overbooked that flight also. We did not.
My qualms with the day stem not from the fact that I got home 14 hours later than I should have, but from the way I was treated throughout the day. During the ordeal neither of us received so much as an apology, much less any sort of compensation. I support airlines in their efforts to cut costs. I am willing to endure the lack of legroom, refreshments and entertainment. I do not even begrudge paying to check bags. The complete elimination of customer service, however, I feel is a bridge too far. I had to wait in the terminal for 14 hours, paying for my own food. By the time I reached my destination, public transportation was closed for the night, resulting in a $50 cab-ride home. All told I spent at least an additional $100 and wasted a day in an airport terminal.
The trip to San Jose was uneventful. Spirit bore all the trademarks of budget airlines I had become accustomed to; vanishing leg room, charges for checked baggage ($25), fees for snacks and bring-your-own entertainment. I was slightly taken aback when I was informed I would have to pay $3 for water, however I accepted this as the price of a relatively inexpensive air fare.
Spirit's true colors were reserved for the return journey. My flight from San Jose left at 12:55am local time. The flight landed only fractionally late, around 5:50am versus the advertised 5:43am, however a combination of technical issues attaching the plane to the gangway, and my being seated in the 25th of 26 rows on the aircraft, meant I did not step off the plane for another 30 minutes. I informed both stewardesses and ground-staff that I had a tight connection (my flight to Boston was scheduled to leave at 6:50am) both greeted me with blank stares and the phrase "There is nothing we can do." This, I would later learn, is the Spirit party line.
By the time I made it to security I was informed that the flight had already left, and that I needed to go to Spirit's ticketing agents to get on a different flight. Along with two dozen other passengers in a similar situation, I grabbed my bags and headed toward the rebooking line. It was in this line that I would spend the next 90 minutes of my morning, watching Spirit employees behind the desks regale in tales of recent disgruntled passengers while ignoring the line of dozens of displaced customers. The two agents who were working were doing so at a painfully slow pace. Like a glacier, the line inched toward the two functioning rebooking desks. I watched the faces of those before me turn from curiosity to disbelief finally to frustration and anger, leaving me to wonder what my fate would be when I finally arrived at the desk myself.
It turned out that I had two options. I could either wait on standby for a 3:35pm flight, or receive a boarding pass for a 7:45pm flight. I was told that the 3:35pm flight was already overbooked by 12 passengers, and with the already large amount of customers in a similar situation, it was unlikely that we would receive seats. I asked what Spirit would provide in the 12+ hours until the 7:45pm flight. The answer, was nothing. I asked if there was another airline flying to Boston sooner. The employee would not tell me. I asked for a refund, again, no. In disbelief I requested to speak to a supervisor. Twenty minutes later a gentlemen arrived to once more parrot the party line. "There is nothing we can do" he explained. "It would be different if this was our fault, but in this situation it was the government's fault."
I have blamed many things on the government over the past 8 years, but even to me, blaming them for a private airline's incompetence in flight-management seemed to be a stretch. While he acknowledged that I had done nothing to bring this misfortune upon myself, he made absolutely no effort to remedy the situation; No hotel, no airport lounge, no food vouchers, not even an apology. His sole recommendation was that I visit terminal three, where there was a Chili's, as if somehow the thought of baby-back ribs at 8:45am would dissipate my growing fury. Before I left the counter, the supervisor had printed my girlfriend and I boarding passes for the 3:35pm flight, and told us to get to the gate as early as possible as we were on the stand-by list. This shouldn't be an issue, we thought, we certainly didn't have anywhere else to go.
We made it through security as early as they would let us, around 11:45am. We were informed that we had both been randomly selected for additional screening. Under ordinary circumstances this would have caused me considerable frustration, but after sitting on the floor of Spirit's dingy terminal for the last 3 hours a trip through the puffer machine proved a welcome change of scenery. The TSA employees, not typically my favorite individuals to deal with, were also a breath of fresh air in comparison with my recent discourse with the Spirit supervisor.
The next three and a half hours were spent at gate H10. Per the instruction of the rebooking supervisor, we were determined to be first in line for a stand-by seat. A couple of hours went by before I even caught a glimpse of a Spirit employee, when I did, I asked her to explain the procedure for stand-by passengers. She made no effort to conceal her disinterest in answering my question, and offered a curt "You need to wait here until boarding finishes, so, not for another hour at least." So that's what I did, I sat, waited, and watched as everyone boarded the plane. I recognized one of the boarding passengers from my wait in the original rebooking line, which spawned a temporary optimism. Once the last passenger had boarded I approached the gate official, the same woman who had been so terse with me an hour earlier.
After showing me my original boarding pass, along with the one the rebooking agent had issued me, she played with her computer for a while before printing me a boarding pass, complete with seat number. Jen followed in kind, and she too was issued a boarding pass. Success! Or so we thought. Upon boarding the plane, we noticed several empty seats. I proceeded to the seat marked on my boarding pass, stowed my luggage in the overhead bin and took my seat. Jen, on the other hand, arrived at her seat to find another passenger already in it, sure enough, her boarding pass confirmed that she was in her allocated seat. In the interim, several other passengers had boarded the plane. One of which, we would later learn, was a stewardesses mother who was flying on a "buddy ticket." Since there were now no remaining seats for Jen, and it did not make sense for us to travel forth separately, we were both escorted off the plane.
By this stage, neither of us had slept for almost 36 hours. Had things gone according to plan we would have been in our beds in Boston over 5 hours ago. I asked the gate attendant who issued us our seats how this mix-up could have happened. Without a straight answer, I asked to speak with another supervisor. Another woman came by shortly. The gate attendant tried to explain the situation to her, and in doing so blatantly fabricated events regarding instructions she had delivered to me earlier in the day. I told the supervisor that this had been only the latest in a string of errors made by Spirit today. Her response "I don't know about the rest of your day and I don't need to, because there's nothing I can do about it" [emphasis my own].
Onward to another customer service representative we ventured. This time to try and secure a seat on the final flight to Boston of the day, a 7:45pm, flight that flew via Myrtle Beach. The third time proved to be a charm, and we eventually made it to Boston, shortly after midnight and not before being asked if we would mind spending the night in Myrtle Beach as they had overbooked that flight also. We did not.
My qualms with the day stem not from the fact that I got home 14 hours later than I should have, but from the way I was treated throughout the day. During the ordeal neither of us received so much as an apology, much less any sort of compensation. I support airlines in their efforts to cut costs. I am willing to endure the lack of legroom, refreshments and entertainment. I do not even begrudge paying to check bags. The complete elimination of customer service, however, I feel is a bridge too far. I had to wait in the terminal for 14 hours, paying for my own food. By the time I reached my destination, public transportation was closed for the night, resulting in a $50 cab-ride home. All told I spent at least an additional $100 and wasted a day in an airport terminal.
Sean of Fort Lauderdale FL (07/06/08)
I was flying from Fort Lauderdale to Reagan National in May. Upon arriving at check in, I had with me a briefcase and hanging garment bag, the cheap plastic kind you get when you buy a new suit. The woman at check in (Employee #sa114) told me that I could not carry on two bags. When I asked if this was a Spirit rule or airport rule, she said it was an FAA rule. I asked her again if that was true and she answered yes. I asked for a manager and she said she was the manager. I explained to her that I had a laptop in the briefcase and expensive clothing in the garment bag, which wasn't labeled and I didn't want to check it. She told me that security would not allow me on the plane with two bags and that I was going to miss the flight.
Anyhow, without any other options, I gave her the garment bag, which she charged me $20 for and dropped callously on the conveyer belt. Of course, the bag never did arrive in Washington. The passenger right next to me boarded with a briefcase and garment bag and said he had no problem. In fact, Spirit's own website says passengers are allowed one personal item, such as a briefcase, and one additioanl carry on item. I filed a claim immediately and called the claim number they gave me as well as corporate headquarters for five straight days and never got a return call.
Upon returning to Florida I filed the lengthy claim form, listed all the lost garments ($2,800 worth), and sent a certified copy to the claim department and CEO. Nearly six weeks later I got a very short letter saying they were not liable because I did not provide receipts. Passengers have no recourse for employee misconduct and corporate abuse of policies.
My trip was ten days and included my sister's graduation and a family wedding. In the garment bag was two suits, slacks, and six expensive dress shirts. I had to spend almost $700 to buy new clothes for the trip.
I was flying from Fort Lauderdale to Reagan National in May. Upon arriving at check in, I had with me a briefcase and hanging garment bag, the cheap plastic kind you get when you buy a new suit. The woman at check in (Employee #sa114) told me that I could not carry on two bags. When I asked if this was a Spirit rule or airport rule, she said it was an FAA rule. I asked her again if that was true and she answered yes. I asked for a manager and she said she was the manager. I explained to her that I had a laptop in the briefcase and expensive clothing in the garment bag, which wasn't labeled and I didn't want to check it. She told me that security would not allow me on the plane with two bags and that I was going to miss the flight.
Anyhow, without any other options, I gave her the garment bag, which she charged me $20 for and dropped callously on the conveyer belt. Of course, the bag never did arrive in Washington. The passenger right next to me boarded with a briefcase and garment bag and said he had no problem. In fact, Spirit's own website says passengers are allowed one personal item, such as a briefcase, and one additioanl carry on item. I filed a claim immediately and called the claim number they gave me as well as corporate headquarters for five straight days and never got a return call.
Upon returning to Florida I filed the lengthy claim form, listed all the lost garments ($2,800 worth), and sent a certified copy to the claim department and CEO. Nearly six weeks later I got a very short letter saying they were not liable because I did not provide receipts. Passengers have no recourse for employee misconduct and corporate abuse of policies.
My trip was ten days and included my sister's graduation and a family wedding. In the garment bag was two suits, slacks, and six expensive dress shirts. I had to spend almost $700 to buy new clothes for the trip.
Karen of Orange NJ (07/02/08)
I received sticker shock from a ticket agent in St. Marrten, when I was told that the cost for checking a bag had gone up within a week from $20.00 per bag to $25.00 per bag. I was able to pay the $20.00 at LaGuirdia airport in the U.S. by credit card. On my way back to the U.S., the St. Maarten ticket agent informed me that I had to pay $25.00 per suitcase on my return trip home.
Within a week, the baggage check-in rates had gone up $5.00. I was not able to pay by credit card, but CASH only. When on the airplain going to St. Marrten, I purchased a soda and had to pay in cash. Upon my return home, ony a credit card was accepted.
I was barely prepared to pay an additional $5.00 for baggage check-in. There were bags at a cost of $40 (2 bags checked in), going to St. Maarten and $50 upon my return to the U.S. Accepting or not accepting credit cards was quite confusing. I asked the agent, how would I have known while on vacation, that the baggage rate had increased. She moaned something about my checking the internet. I would have no reason to check the internet while on vacation, especially the Spirit Airline website.
It is my opinion that whatever price I pay for baggage check-in going, I should only have to pay the same amount returning. I will never fly Spirit Airlines again, and I have told my friends not to use this unfriendly, unprofessional, confusing, inconsistent airline as well. I was very distraught, because I had to scrape up the $50 between my husband and I.
I received sticker shock from a ticket agent in St. Marrten, when I was told that the cost for checking a bag had gone up within a week from $20.00 per bag to $25.00 per bag. I was able to pay the $20.00 at LaGuirdia airport in the U.S. by credit card. On my way back to the U.S., the St. Maarten ticket agent informed me that I had to pay $25.00 per suitcase on my return trip home.
Within a week, the baggage check-in rates had gone up $5.00. I was not able to pay by credit card, but CASH only. When on the airplain going to St. Marrten, I purchased a soda and had to pay in cash. Upon my return home, ony a credit card was accepted.
I was barely prepared to pay an additional $5.00 for baggage check-in. There were bags at a cost of $40 (2 bags checked in), going to St. Maarten and $50 upon my return to the U.S. Accepting or not accepting credit cards was quite confusing. I asked the agent, how would I have known while on vacation, that the baggage rate had increased. She moaned something about my checking the internet. I would have no reason to check the internet while on vacation, especially the Spirit Airline website.
It is my opinion that whatever price I pay for baggage check-in going, I should only have to pay the same amount returning. I will never fly Spirit Airlines again, and I have told my friends not to use this unfriendly, unprofessional, confusing, inconsistent airline as well. I was very distraught, because I had to scrape up the $50 between my husband and I.
John of Miami FL (06/28/08)
I booked a round trip tickets from Ft. Lauderdale, FL to Atlanta, GA. My flight time was 6/27 7:35AM and I arrived at the airport at 6:30AM. Because there was a long line (20 people) I had to wait to check-in. However, when I tried to check-in after waiting in line for over 15 minutes, they told me I was late and told me I had to rebook for another plane. At that time it was 6:50AM, which still was 45 before my flight time. However they refused me to check-in and told me to go to the rebooking counter at the end. At the rebooking counter there was about 50 people waiting. After waiting for 2 hours in the line, Spirit Airlines told me that I had to buy new tickets for 2:30PM flight and told me to pay $236. I was very upset and asked to talk to the supervisor. After waiting for 30 minutes, they told me that Supervisor is eating breakfast so I had to wait longer. So aroung 10:30AM supervisor finally came to me and said it's all my fault and there was nothing they can do. So I try to explain my story but then she said there's nothing she can do and if I keep complaining, she would call the Airport security and police. Basically she was threatening me to leave. So I ended up losing $175 (plane ticket) + $40 (hotel) + $60 (rental car) = $275 plus I had to wait in line at the airport for almost 5 hours. I will never fly Spirit Airlines and recommend everyone to avoid this Airline. They are rude, and will charge you for everything. Your $50 plane ticket will cost you $500 at the end.
I booked a round trip tickets from Ft. Lauderdale, FL to Atlanta, GA. My flight time was 6/27 7:35AM and I arrived at the airport at 6:30AM. Because there was a long line (20 people) I had to wait to check-in. However, when I tried to check-in after waiting in line for over 15 minutes, they told me I was late and told me I had to rebook for another plane. At that time it was 6:50AM, which still was 45 before my flight time. However they refused me to check-in and told me to go to the rebooking counter at the end. At the rebooking counter there was about 50 people waiting. After waiting for 2 hours in the line, Spirit Airlines told me that I had to buy new tickets for 2:30PM flight and told me to pay $236. I was very upset and asked to talk to the supervisor. After waiting for 30 minutes, they told me that Supervisor is eating breakfast so I had to wait longer. So aroung 10:30AM supervisor finally came to me and said it's all my fault and there was nothing they can do. So I try to explain my story but then she said there's nothing she can do and if I keep complaining, she would call the Airport security and police. Basically she was threatening me to leave. So I ended up losing $175 (plane ticket) + $40 (hotel) + $60 (rental car) = $275 plus I had to wait in line at the airport for almost 5 hours. I will never fly Spirit Airlines and recommend everyone to avoid this Airline. They are rude, and will charge you for everything. Your $50 plane ticket will cost you $500 at the end.
Mark of South Lyon MI (06/27/08)
I want to offer a course of action for some of the issues regarding Spirit Airlines. I had my own issue in early May this year. To make a long story short, because of their misleading online reservation system, I unknowlingly booked 5 roundtrip tickets without ticket confirmations. My credit card was charged. I tried customer service and kept getting disconnected.
I emailed their customer service dept. and after 3 days rec'd a canned response that I was out of luck because I agreed to the terms and conditions. This was completely false. I tried their phones again and could never get through. Finally I decided to go to the top and find out their CEO since I could not talk to anyone or find a manager's name.
When I searched on Spririt and CEO on yahoo, I found not only the CEO's name but also his email address. You will see articles about his Reply All email snafu from a few months ago. I emailed this guy (Ben something) and rec'd a response from customer service within 12 hours stating that I would get my money back since they re-evaluated my situation. I actually rec'd a refund. I don't have his email address handy but just do a Yahoo or Google search and you will ultimately find his email. Good luck.
I want to offer a course of action for some of the issues regarding Spirit Airlines. I had my own issue in early May this year. To make a long story short, because of their misleading online reservation system, I unknowlingly booked 5 roundtrip tickets without ticket confirmations. My credit card was charged. I tried customer service and kept getting disconnected.
I emailed their customer service dept. and after 3 days rec'd a canned response that I was out of luck because I agreed to the terms and conditions. This was completely false. I tried their phones again and could never get through. Finally I decided to go to the top and find out their CEO since I could not talk to anyone or find a manager's name.
When I searched on Spririt and CEO on yahoo, I found not only the CEO's name but also his email address. You will see articles about his Reply All email snafu from a few months ago. I emailed this guy (Ben something) and rec'd a response from customer service within 12 hours stating that I would get my money back since they re-evaluated my situation. I actually rec'd a refund. I don't have his email address handy but just do a Yahoo or Google search and you will ultimately find his email. Good luck.
Keith of Patchouge NY (06/26/08)
There changing flight times without conntacting me for my October flight from ISP to FLL When I call them they tell me its not there problem that the new times dont work for me Than after doing some reserach I found out they are going to have major cut back in Ft. Lauderfale and closing the terminels in NYC and Long Island August 1 I fell the cosumer should be told and get a full refund.
There changing flight times without conntacting me for my October flight from ISP to FLL When I call them they tell me its not there problem that the new times dont work for me Than after doing some reserach I found out they are going to have major cut back in Ft. Lauderfale and closing the terminels in NYC and Long Island August 1 I fell the cosumer should be told and get a full refund.
Mandy of South Portland ME (06/26/08)
I had booked a flight to FLL for myself and my disabled son. Once there I received an email that my return flight was changed. My original flight was a direct flight (booked that way due ot my son's disabilities). The flight they changed me to added 6 hours to my flight and 2 connections (1 of which only had a 30 minute layover that I would never make). When I called to get it changed, I waited in their phoen system for an hour. When someone answered, I told her that I received an email that my flight was changed, and she hung up on me.
I had booked a flight to FLL for myself and my disabled son. Once there I received an email that my return flight was changed. My original flight was a direct flight (booked that way due ot my son's disabilities). The flight they changed me to added 6 hours to my flight and 2 connections (1 of which only had a 30 minute layover that I would never make). When I called to get it changed, I waited in their phoen system for an hour. When someone answered, I told her that I received an email that my flight was changed, and she hung up on me.
My husband and I have been flying with Spirit for years out of Atlantic City. We have flown to Las Vegas, Bahamas, Myrtle Beach and so on. Last year we purchased a vacation home in Florida and have since increased our travel with Spirit to approximately 8 times per year. We were thrilled when they launched their frequent flyer program within the last year or so. With the frequent travel, use of the Spirit Onyx card and Spirit Mall purchases, we rack up the miles pretty quickly. A little over a month ago, I finally redeemed some of our of miles through their automated system and found it to be very simple and straight forward. I was exremely satisfied with the process.
Unfortunately, that has changed. They now require that you submit a form and wait approximately 72 hours to be contacted by an agent. The 72 hours is actually 2 1/2 weeks. I submitted a second redemption request 3 weeks ago for a flight to Florida at Christmas time ( we had enough miles for 2 more free tickets). After waiting for 2 1/2 weeks, I was told by Jackie ( the agent), that the entire week between Christmas and New Years is completely sold out. I asked how it could be sold out 6 months in advance,and was told that it is. Of course, if I want to pay for a ticket,they are available on the website. I then asked her when the automated site would be back up so I don't have to go through the "form process" again, and she informed me that as far as she knows, the form process is permanent. The Spirit website states that they are currently upgrading their automated site and it will be back up, but apparently the employees are unaware of that.
Spirit claims that they don't have blackout dates, but it was very clear to me that they now do. I know other people that have also tried to cash in their miles for the week after Christmas, and they were told the same story.
It's too bad. My husband and I have been really big fans of Spirit over the last several years, and now, not so much. It's great to rack up the miles as long as you can use them. Otherwise, what's the point? Fortunately, we live near 3 major aiports--Atlantic City, Newark and Philadelphia. Southwest and Continental both fly non-stop to our destination, and they have had excellent frequent flyer programs in place for years. The also have blackout dates, but at least they are honest about them.
Unfortunately, that has changed. They now require that you submit a form and wait approximately 72 hours to be contacted by an agent. The 72 hours is actually 2 1/2 weeks. I submitted a second redemption request 3 weeks ago for a flight to Florida at Christmas time ( we had enough miles for 2 more free tickets). After waiting for 2 1/2 weeks, I was told by Jackie ( the agent), that the entire week between Christmas and New Years is completely sold out. I asked how it could be sold out 6 months in advance,and was told that it is. Of course, if I want to pay for a ticket,they are available on the website. I then asked her when the automated site would be back up so I don't have to go through the "form process" again, and she informed me that as far as she knows, the form process is permanent. The Spirit website states that they are currently upgrading their automated site and it will be back up, but apparently the employees are unaware of that.
Spirit claims that they don't have blackout dates, but it was very clear to me that they now do. I know other people that have also tried to cash in their miles for the week after Christmas, and they were told the same story.
It's too bad. My husband and I have been really big fans of Spirit over the last several years, and now, not so much. It's great to rack up the miles as long as you can use them. Otherwise, what's the point? Fortunately, we live near 3 major aiports--Atlantic City, Newark and Philadelphia. Southwest and Continental both fly non-stop to our destination, and they have had excellent frequent flyer programs in place for years. The also have blackout dates, but at least they are honest about them.
My son recently booked a flight on Spirit for his study abroad trip. The reservation went fine. The problem was when we arrived at the air port for the flight. We stood in line and when came to the ticket agent to assign the seat we were told the flight was cancelled. No one would tell us why or what to do. The sad thing was that one the the girls my son was traveling with ACTUALLY checked in and they took her bags without so much as a word that the flight has been cancelled. (when was she going to be told when the plane was to take off and there was not a plane at the gate?) I was calm and the students stayed calm but NOONE would help redirect us on another flight.We were just told they did not know what to do . I finally got a flight on my own for the kids on a different airline. It was no help for Spirit .
This is very poor customer service, in a day where everything is at risk for failure.One would think that each company would do all they could to keep their customers happy and coming back. I recently learned for each one unhappy report a person has if they tell one person that could result in many thousands of people hearing about the poor service and not want to use this business .
There was no excuses for this. I expected this trip to be fail proof or if there was a problem to get some help to book a new flight this is poor service and will not fly this airline again.
If you expect to stay in business is encourage you look at you business ethics and flight schedule.
one rumor I did hear while standing in line was the crew did not show up. What one can just say oops I forgot I had to work and be done.I am truly disappointed with this airline and the service.
This is very poor customer service, in a day where everything is at risk for failure.One would think that each company would do all they could to keep their customers happy and coming back. I recently learned for each one unhappy report a person has if they tell one person that could result in many thousands of people hearing about the poor service and not want to use this business .
There was no excuses for this. I expected this trip to be fail proof or if there was a problem to get some help to book a new flight this is poor service and will not fly this airline again.
If you expect to stay in business is encourage you look at you business ethics and flight schedule.
one rumor I did hear while standing in line was the crew did not show up. What one can just say oops I forgot I had to work and be done.I am truly disappointed with this airline and the service.
Following Spirit's instructions, I submitted a request to use my award miles for a ticket (they no longer allow you to do it directly online, you must submit a request form). They acknowledge immediately and say they will contact you within 72 hours - it has been over one week and no contact at all. No phone lines work into Spirit but their reservations so there is no way to complain and emails go unanswered. It appears Spirit is not allowing anyone to use their award miles, at least anyone in the Detroit area. I earned the miles with purchases and I should be able to use them.
John of Forest Hills NY (06/23/08)
I was not allowed to get a boarding pass for my flight even though I was at the check in 50 mins before my flight. The Spirit employee said the flight was booked out and she could not give me a boarding pass. I was then told to go to rebooking and she walked away.I went to rebooking and waited for 1!/2 hours before anyone in front of me was served. I was then told i missed my flight even though I did not.
They themn charged me a rebooking fee,On the trip down to Fll I was delayed 41/2 hours with no explenation. The flight 779 was never even posted on the board.
I was not allowed to get a boarding pass for my flight even though I was at the check in 50 mins before my flight. The Spirit employee said the flight was booked out and she could not give me a boarding pass. I was then told to go to rebooking and she walked away.I went to rebooking and waited for 1!/2 hours before anyone in front of me was served. I was then told i missed my flight even though I did not.
They themn charged me a rebooking fee,On the trip down to Fll I was delayed 41/2 hours with no explenation. The flight 779 was never even posted on the board.
James of Allentown NJ (06/23/08)
On Februaury 3rd of this year I purchased 6 round trip direct flights from ACY to MCO for lat August this year. At the time I was charged the following additional fees: 30.00 USD, US 911 Security fee 60.78 USD, US FET 54.00 USD, US Passenger Facility Charge 42.00 USD, US Segment Tax. Since this was disclosed before I purchased, I had no issue with it. They also disclosed there were fees for checked baggage, which again I had no issue with. They advised that only reservations made through spiritair.com and the Spirit Reservations Center are eligible for advance seat assignments. Seat assignments are available within 90 days and up to 1 hour prior to each flight's departure Still no problem.
90 days before the flight, I logged on to assign seats, and everything was fine. I had to wait a week to do the return flight. A week later, when I went to assign my seats, there was now a $10 per aisle/window and $5 per middle seat assignment fee! How can it be legal for a company to change the terms 4 months after the purchase! To add insult to injury, they soon cancelled my return flight and put me on a connecting flight with a layover of almost 4 hours! (and seat fees apply to EACH flight segment) I am traveling with four children and choose direct flights intentionally.
After spending over an hour on hold in their phone system...it disconnected me. Repeated attempts to get through eventually succeeded. The nice foreign gentleman told me that I was actually on STANDBY for my return flight. Why? I don't know....the tickets were PAID IN FULL in February. I requested that it be changed to a direct flight, even if that meant the next day. He politely made the changes (all this took about a 1/2 hour) but he could not do anything about the seat assignment fee. I have no issue with the airline adding a seat assignment fee, as long as it is disclosed at time of purchase. If it isn't already, it should be illegal to add a fee for a previously included service to EXISTING purchases.
On Februaury 3rd of this year I purchased 6 round trip direct flights from ACY to MCO for lat August this year. At the time I was charged the following additional fees: 30.00 USD, US 911 Security fee 60.78 USD, US FET 54.00 USD, US Passenger Facility Charge 42.00 USD, US Segment Tax. Since this was disclosed before I purchased, I had no issue with it. They also disclosed there were fees for checked baggage, which again I had no issue with. They advised that only reservations made through spiritair.com and the Spirit Reservations Center are eligible for advance seat assignments. Seat assignments are available within 90 days and up to 1 hour prior to each flight's departure Still no problem.
90 days before the flight, I logged on to assign seats, and everything was fine. I had to wait a week to do the return flight. A week later, when I went to assign my seats, there was now a $10 per aisle/window and $5 per middle seat assignment fee! How can it be legal for a company to change the terms 4 months after the purchase! To add insult to injury, they soon cancelled my return flight and put me on a connecting flight with a layover of almost 4 hours! (and seat fees apply to EACH flight segment) I am traveling with four children and choose direct flights intentionally.
After spending over an hour on hold in their phone system...it disconnected me. Repeated attempts to get through eventually succeeded. The nice foreign gentleman told me that I was actually on STANDBY for my return flight. Why? I don't know....the tickets were PAID IN FULL in February. I requested that it be changed to a direct flight, even if that meant the next day. He politely made the changes (all this took about a 1/2 hour) but he could not do anything about the seat assignment fee. I have no issue with the airline adding a seat assignment fee, as long as it is disclosed at time of purchase. If it isn't already, it should be illegal to add a fee for a previously included service to EXISTING purchases.
Judy of Hillsboro Beach FL (06/23/08)
I have been flying Spirit for 13 years. I booked a flight for August 2008 and noticed $8.00 fares for July. I decided to change my flight to July since my vacation dates are flexible. I wanted to speak with someone first. I kept calling and got a busy signal, which didn't surprise me considering anytime I've tried to call them this past year has been that way. Finally got someone from India and he couldn't pull up my flight info. After 20 mins of him trying to find it. I also - up front - told him I wanted to change my reservation, but wanted to ask about the fare change first.
He told me that he could change it over the phone, which I was surprised at but I believed him and repeated what he said to me. I gave him my credit card to find it and finally, he did. Then when he found it, he said he couldn't help me with anything. I wasted about a half hour at least on the phone with him. I gave up, went back to the site, and when I tried to change the reservation, the flight cancelled, and the $8.00 fares were gone.
So now I have an $80.00 change fee, and no reservation. I called back to asked for a supervisor. After holding for one and a half hours, I got some woman who refused to give me one. She said I didn't deserve one and hung up on me. I am disgusted with this airline. I will gladly pay extra money that I can't afford to spend, just to avoid them in the future.
I have been flying Spirit for 13 years. I booked a flight for August 2008 and noticed $8.00 fares for July. I decided to change my flight to July since my vacation dates are flexible. I wanted to speak with someone first. I kept calling and got a busy signal, which didn't surprise me considering anytime I've tried to call them this past year has been that way. Finally got someone from India and he couldn't pull up my flight info. After 20 mins of him trying to find it. I also - up front - told him I wanted to change my reservation, but wanted to ask about the fare change first.
He told me that he could change it over the phone, which I was surprised at but I believed him and repeated what he said to me. I gave him my credit card to find it and finally, he did. Then when he found it, he said he couldn't help me with anything. I wasted about a half hour at least on the phone with him. I gave up, went back to the site, and when I tried to change the reservation, the flight cancelled, and the $8.00 fares were gone.
So now I have an $80.00 change fee, and no reservation. I called back to asked for a supervisor. After holding for one and a half hours, I got some woman who refused to give me one. She said I didn't deserve one and hung up on me. I am disgusted with this airline. I will gladly pay extra money that I can't afford to spend, just to avoid them in the future.
I have been flying Spirit for 13 years. I booked a flight for August 2008 and noticed $8.00 fares for July. I decided to change my flight to July since my vacation dates are flexible. I wanted to speak with someone first. I kept calling and got a busy signal, which didn't surprise me considering anytime I've tried to call them this past year has been that way. Finally got someone from India and he couldn't pull up my flight info.
After 20 mins of him trying to find it. I also - up front - told him I wanted to change my reservation, but wanted to ask about the fare change first. He told me that he could change it over the phone, which I was surprised at but I believed him and repeated what he said to me.I gave him my credit card to find it and he finally, he did. Then when he found it, he said he couldn't help me with anything. I wasted about a half hour at least on the phone with him. I gave up, went back to the site, and when I tried to change the reservation, the flight cancelled, and the $8.00 fares were gone. So now I have an $80.00 change fee, and no reservation. I called back to asked for a supervisor. After holding for one and a half hours, I got some woman who refused to give me one. She said I didn't deserve one and hung up on me.
I am disgusted with this airline. I will gladly pay extra money that I can't afford to spend, just to avoid them in the future.
After 20 mins of him trying to find it. I also - up front - told him I wanted to change my reservation, but wanted to ask about the fare change first. He told me that he could change it over the phone, which I was surprised at but I believed him and repeated what he said to me.I gave him my credit card to find it and he finally, he did. Then when he found it, he said he couldn't help me with anything. I wasted about a half hour at least on the phone with him. I gave up, went back to the site, and when I tried to change the reservation, the flight cancelled, and the $8.00 fares were gone. So now I have an $80.00 change fee, and no reservation. I called back to asked for a supervisor. After holding for one and a half hours, I got some woman who refused to give me one. She said I didn't deserve one and hung up on me.
I am disgusted with this airline. I will gladly pay extra money that I can't afford to spend, just to avoid them in the future.
I booked my son and his three friends on a flight to Costa Rica for June 5th out of Ft. Lauderdale. Three of them just graduated high school. They checked two pieces of luggage and three surf board bags, for which they paid. They got into San Jose and all of thier checked bags were missing. They told them that they would deliver them the next day to Junquillal -about 4 hours from San Jose. They gave my son a phone number in Costa Rica to call if he had any questions. The bags did not come the next day, that evening my son tried to call the number but it rang three times then went busy. He called me and I told him I would try and call and try the 1-800 number.
I tried the US 1-800 for two days and got nothing but a busy signal and got the same thing at the costa rica phone number. I then tried calling the Ft. Lauderdale to see if they could connect me to the Spirit desk and they laughed at me, saying that no one would pick up the call and I was about the 200th person to call regarding Spirit. They did put me through to the bagage area (and gave me the phone number to the baggage area) i spoke with a guy could give me no info, no manager, no phone number. I tried calling the Mirimar main office and got caught up in the phone tree and was never able to get a person on the line. I emailed several e mails and only got one generic response not even resolving my problem.
By the third day without thier surf boards (the only reason they were going) an not being able to reach anyone I was not happy. I then kept calling the baggage claim number and finally go a Mary who said she would look into it and call me back. I waited, and she did not, I called her again, she said she would call me back. She did finally call me back at about 5:00PM that day to tell me she was looking at the boards and the luggage and they were going out on the first Ft. Lauderdale flight in the morning. My husband then decided to change his ticket (he was scheduled to go the 28th) and personally see the boards get on the plane and then drive them to Junquillal where the kids were the next day. He gets to Orlando at 5:00AM, explains the situation and instead of the people a Spriit appologizing for the lost boards and luggage they charged him a $200 change fee. I thought this took a lot of nerve.
After these kids saved all their money for thier trip (which for three of them was only 10 days long) to go surf three full days have now passed with to clothes and no surf boards, Spirit really could not have cared less. My husband gets to Ft. Lauderdale and they ignor him when he starts asking about the luggage. They give him no answers and basically tell him they dont care and dont know what hes talking about. At about that time my son called me from Costa Rica and told me the boards arrived late the prior afternoon. So basically the lady in Ft. Lauderdale flat out lied to me, probably just to keep me from calling again. I am due to fly out on the 28th and frankly if I had the money I would book another flight with another company. I have not yet written my complaint letter but I will and every person I think of will be copied. The fact that you cannot get ahold of a single person in that organization is deplorable.
I tried the US 1-800 for two days and got nothing but a busy signal and got the same thing at the costa rica phone number. I then tried calling the Ft. Lauderdale to see if they could connect me to the Spirit desk and they laughed at me, saying that no one would pick up the call and I was about the 200th person to call regarding Spirit. They did put me through to the bagage area (and gave me the phone number to the baggage area) i spoke with a guy could give me no info, no manager, no phone number. I tried calling the Mirimar main office and got caught up in the phone tree and was never able to get a person on the line. I emailed several e mails and only got one generic response not even resolving my problem.
By the third day without thier surf boards (the only reason they were going) an not being able to reach anyone I was not happy. I then kept calling the baggage claim number and finally go a Mary who said she would look into it and call me back. I waited, and she did not, I called her again, she said she would call me back. She did finally call me back at about 5:00PM that day to tell me she was looking at the boards and the luggage and they were going out on the first Ft. Lauderdale flight in the morning. My husband then decided to change his ticket (he was scheduled to go the 28th) and personally see the boards get on the plane and then drive them to Junquillal where the kids were the next day. He gets to Orlando at 5:00AM, explains the situation and instead of the people a Spriit appologizing for the lost boards and luggage they charged him a $200 change fee. I thought this took a lot of nerve.
After these kids saved all their money for thier trip (which for three of them was only 10 days long) to go surf three full days have now passed with to clothes and no surf boards, Spirit really could not have cared less. My husband gets to Ft. Lauderdale and they ignor him when he starts asking about the luggage. They give him no answers and basically tell him they dont care and dont know what hes talking about. At about that time my son called me from Costa Rica and told me the boards arrived late the prior afternoon. So basically the lady in Ft. Lauderdale flat out lied to me, probably just to keep me from calling again. I am due to fly out on the 28th and frankly if I had the money I would book another flight with another company. I have not yet written my complaint letter but I will and every person I think of will be copied. The fact that you cannot get ahold of a single person in that organization is deplorable.
Patricia of Pembroke Pines FL (06/18/08)
I tried to pay for a seat for my husband and I on an upcoming flight along with 1 checked bag throught the telephone rep because the web site was not working. He told we I would have to pay full price because I did not do the transactions on line even if the site was out of order. He also could not check a bag via telephone but that I should try again.
When I asked to speak to a supervisor he told me it was not warranted and disconnected the call. I consider this extremely rude and unprofessional. I believe I should have been allowed to pay for my seat and pay for my checked bag because the website was out of order. This will be on last flight on Spirit. Nickel-diming us to death with the seat and baggage charges and having to speak to a rude foreign rep is enough for us.
It's Spirit's loss, not ours.
I tried to pay for a seat for my husband and I on an upcoming flight along with 1 checked bag throught the telephone rep because the web site was not working. He told we I would have to pay full price because I did not do the transactions on line even if the site was out of order. He also could not check a bag via telephone but that I should try again.
When I asked to speak to a supervisor he told me it was not warranted and disconnected the call. I consider this extremely rude and unprofessional. I believe I should have been allowed to pay for my seat and pay for my checked bag because the website was out of order. This will be on last flight on Spirit. Nickel-diming us to death with the seat and baggage charges and having to speak to a rude foreign rep is enough for us.
It's Spirit's loss, not ours.
I flew my family down to the Dominican Republic for my daughter's wedding. Spirit lost one of my suitcases. I filed a claim and worked with the locals for 3 days trying to locate the luggage. They kept telling me that they had it and would be sending it over to the resort. They never did and so I flew home without it. Two weeks later my daughter found it back at the resort. It had arrived there the day after we left for home. Twenty four days after it went missing Spirit had it shipped to my home. It had been opened and pilfored and many items were missing. When I contacted Spirit the next day they told me that since I hadn't filed a claim in person within 4 hours they were not obligated to accept my claim.
Dianna of North Charlestn SC (06/16/08)
I found a $9 airfare banner on the Spirit Airline site and wanted to see what it was all about ...I was able to book a $9 one way ticket from Myrtle Beach to Atlantic City for my whole family. Well we flew out Friday June 13th expecting that we may be charged something at the airport ...but we werent --we actually flew with no delays no problem up & back to NJ for $9 each way!
I found a $9 airfare banner on the Spirit Airline site and wanted to see what it was all about ...I was able to book a $9 one way ticket from Myrtle Beach to Atlantic City for my whole family. Well we flew out Friday June 13th expecting that we may be charged something at the airport ...but we werent --we actually flew with no delays no problem up & back to NJ for $9 each way!
Jake of Los Angeles CA (06/14/08)
I have never experienced such rude service from an airline representative as I did when I flew Spirit Airline. While at the counter waiting to be issued my boarding pass - three previous customers returned to the counter asking for their I.D. cards. The female behind the counter told them, I do not have your identifications, go check your bag or maybe your passport. You probably dropped it somewhere. These customers walked off to the side and searched their bags in a complete frantic in an attempt to locate their missing identification.
Again, two of the customers returned to the counter and requested the female Spirit Airline employee to check her area to see if the identification cards fell of the counter. With an annoyed expression on her face, this Spirit Airline employee quickly looked on the counter and lifted her laptop. She told the customers that she did not have the identification cards and asked them to go search their belongings. One of the customers promptly responded asking the Spirit Airline employee to look more thouroughly around the area she was standing. With little effort, the Spirit Airlines employee glanced down and responded, nope, its not here.
As another Spirit Airline employee walked passed this booth he looked at the floor and asked the female employee, what are those doing down there? Again, with little effort she glanced at the floor (without really moving from the spot she was standing) and asked, what? The male Spirit Airline employee leaned down and picked up three separate identification cards and placed them on the counter and stated, you were standing on these. The reaction of the female employee was completely shocking. Her only reaction was a shrug of the shoulders and a huh sound as if she really didnt care.
One of the customers let out a are you serious? remark as he received his identification from the female employee. Another customer made the comment, we will likely be late to our terminal since we have spent the last hour trying to locate our identification cards, that you had the entire time, as all three of us stated to you. Again, a shocking response from the female employee. In an extremely unprofessional manner, and tone, she stated, I am busy here. You have your identification cards now. You should probably try to catch your flight now.
The flight schedules of Spirit Airline are poorly coordinated. If a plane is late for take-off, the slightest delay of a mere 30 minutes will most likely affect the rest of your travels. A 25 minute delay from LAX to Ft Lauderdale made me miss my Spirit Air connecting flight to Tampa. The original flight from Ft. Lauderdale to Tampa was 7am and the next flight was not until 6pm. Needless to say, I spent the next 11 hours sitting in an airport. Of which, my terminal was changed three times and the staff acted as if I was an inconvenience by asking for assistance due to the fact they never bother to update the departure and arrival board - which contains gate information. I will NEVER fly Spirit Airline again. Never!
I have never experienced such rude service from an airline representative as I did when I flew Spirit Airline. While at the counter waiting to be issued my boarding pass - three previous customers returned to the counter asking for their I.D. cards. The female behind the counter told them, I do not have your identifications, go check your bag or maybe your passport. You probably dropped it somewhere. These customers walked off to the side and searched their bags in a complete frantic in an attempt to locate their missing identification.
Again, two of the customers returned to the counter and requested the female Spirit Airline employee to check her area to see if the identification cards fell of the counter. With an annoyed expression on her face, this Spirit Airline employee quickly looked on the counter and lifted her laptop. She told the customers that she did not have the identification cards and asked them to go search their belongings. One of the customers promptly responded asking the Spirit Airline employee to look more thouroughly around the area she was standing. With little effort, the Spirit Airlines employee glanced down and responded, nope, its not here.
As another Spirit Airline employee walked passed this booth he looked at the floor and asked the female employee, what are those doing down there? Again, with little effort she glanced at the floor (without really moving from the spot she was standing) and asked, what? The male Spirit Airline employee leaned down and picked up three separate identification cards and placed them on the counter and stated, you were standing on these. The reaction of the female employee was completely shocking. Her only reaction was a shrug of the shoulders and a huh sound as if she really didnt care.
One of the customers let out a are you serious? remark as he received his identification from the female employee. Another customer made the comment, we will likely be late to our terminal since we have spent the last hour trying to locate our identification cards, that you had the entire time, as all three of us stated to you. Again, a shocking response from the female employee. In an extremely unprofessional manner, and tone, she stated, I am busy here. You have your identification cards now. You should probably try to catch your flight now.
The flight schedules of Spirit Airline are poorly coordinated. If a plane is late for take-off, the slightest delay of a mere 30 minutes will most likely affect the rest of your travels. A 25 minute delay from LAX to Ft Lauderdale made me miss my Spirit Air connecting flight to Tampa. The original flight from Ft. Lauderdale to Tampa was 7am and the next flight was not until 6pm. Needless to say, I spent the next 11 hours sitting in an airport. Of which, my terminal was changed three times and the staff acted as if I was an inconvenience by asking for assistance due to the fact they never bother to update the departure and arrival board - which contains gate information. I will NEVER fly Spirit Airline again. Never!
Kim of Chester NY (06/12/08)
Due to unforseen curcumstances I had to cancel my reservation. I tried numerous times over a 2 week period to contact the reservations department without success. Finally, today I contacted someone (Mark Sim), located in India who was, in kind words, useless. I understand that I would be subjected to a cancellation fee, but after several attempts to resolve the issue, Mr. Sim would not devuldge any contact information in order for a resolution.
I asked for supervisor, he didn't know a name. I asked for a US number to contact someone, he said didn't have one and then he did but wouldn't give it to me. I asked him who he deals with directly in the US, he said he knew her first name not her last and didn't have a number. He said that there is nothing he could do as a floor supervisor to accomodate me a customer and no one over him to speak with. Please help me understand how big corporate companies forward all of their US customer support teams over seas when there is a lack of communication.
Due to unforseen curcumstances I had to cancel my reservation. I tried numerous times over a 2 week period to contact the reservations department without success. Finally, today I contacted someone (Mark Sim), located in India who was, in kind words, useless. I understand that I would be subjected to a cancellation fee, but after several attempts to resolve the issue, Mr. Sim would not devuldge any contact information in order for a resolution.
I asked for supervisor, he didn't know a name. I asked for a US number to contact someone, he said didn't have one and then he did but wouldn't give it to me. I asked him who he deals with directly in the US, he said he knew her first name not her last and didn't have a number. He said that there is nothing he could do as a floor supervisor to accomodate me a customer and no one over him to speak with. Please help me understand how big corporate companies forward all of their US customer support teams over seas when there is a lack of communication.
Michelle of Miami FL (06/11/08)
I was charged for things that they were not upfront and fair with and in the end they don't give refunds so I am out of $1900. I tried to contact my bank (Wachovia) to dispute the charges and they said that can not do that on airlines fees.
Because of this I might end up losing my house because I ended up booking with another airline because we now don't even want to travel with Spirit. I have tried and tried to contact spirit but that is an impossible task. THis whole thing is a mess.
I was charged for things that they were not upfront and fair with and in the end they don't give refunds so I am out of $1900. I tried to contact my bank (Wachovia) to dispute the charges and they said that can not do that on airlines fees.
Because of this I might end up losing my house because I ended up booking with another airline because we now don't even want to travel with Spirit. I have tried and tried to contact spirit but that is an impossible task. THis whole thing is a mess.
David of North Las Vegas NV (06/09/08)
Adult & two 10 year girls were traveling from Las Vegas (11:35pm) to Orlando (8:30 am) with a connecting flight through Ft. Lauderdale on May 18th. Upon arriving at the connecting flight (which was at the next gate) we were refused entry even though it was still 5 minutes before schedule departure. When asked for an explanation and assistance to get another flight, the agent refused to speak with us, give us her name (she even covered her name tag), and when we (and the 10 other passangers who were in the same situation) requested a supervisor, she refused and immediately called the airport police to escort us all out of the airport. We rented a car to drive from Ft. Lauderdale to Orlando.
On the return flight on May 22, the Spirit agent told us our flight was cancelled and we would have to pay an additional fee for any other flights,but when she checked, she saild all their flights were booked and we would have to go with another airline. When I asked for a refund to use towards a new ticket, was told they have not agreement with any other airlines, and was told to leave. When asked for a supervisor, again the police were called and we were escorted out of the terminal. Finally found another flight back on United.
Had to pay $130 to rent a car from Ft. Lauderdale to Orlando. Had to pay $1,200 for the return flight on United. Both girls (who are 4th grade Honor Students) were crying each time and thoroughly tramatized by not one but two incidents of being forcibly removed from the terminal. One of the girls still has nightmares, both are afraid of the police, and neither want to go to the airport, even to pick up a relative.
Adult & two 10 year girls were traveling from Las Vegas (11:35pm) to Orlando (8:30 am) with a connecting flight through Ft. Lauderdale on May 18th. Upon arriving at the connecting flight (which was at the next gate) we were refused entry even though it was still 5 minutes before schedule departure. When asked for an explanation and assistance to get another flight, the agent refused to speak with us, give us her name (she even covered her name tag), and when we (and the 10 other passangers who were in the same situation) requested a supervisor, she refused and immediately called the airport police to escort us all out of the airport. We rented a car to drive from Ft. Lauderdale to Orlando.
On the return flight on May 22, the Spirit agent told us our flight was cancelled and we would have to pay an additional fee for any other flights,but when she checked, she saild all their flights were booked and we would have to go with another airline. When I asked for a refund to use towards a new ticket, was told they have not agreement with any other airlines, and was told to leave. When asked for a supervisor, again the police were called and we were escorted out of the terminal. Finally found another flight back on United.
Had to pay $130 to rent a car from Ft. Lauderdale to Orlando. Had to pay $1,200 for the return flight on United. Both girls (who are 4th grade Honor Students) were crying each time and thoroughly tramatized by not one but two incidents of being forcibly removed from the terminal. One of the girls still has nightmares, both are afraid of the police, and neither want to go to the airport, even to pick up a relative.
Robert of St. Petersburg Fl FL (06/07/08)
After reading the complaints posted on the CA site regarding Spirit Airlines, I thought I'd add my own. Last July, I flew Spirit to Port Au Prince, Haiti but decided to return to Ft. Lauderdale three weeks early. Long story short, the airline's general manager in Haiti was rude, ineffective, and downright nasty. He later explained to me that as the general manager he decided who flies and does not and that as an American, I can do nothing about it because he can have my passport canceled by the embassy. This airline is a hit or miss in terms of experience. I personally will never fly Spirit Airlines and I even contacted my bank to get a full refund on the $261 return fare they charged me for a whole new ticket on what was originally a roundtrip fare of $185. I sent a letter along with Spirit's policy showing that it is only $70 to modify a booked trip. Wachovia refunded all but the $70 to me.
I encourage any of you who have flown this airline and been charged additional fees (rebooking, luggage, etc) other than what you paid for to originally book the flight, to call your bank or credit card company and dispute the charge. It is your right to do so under the terms of your credit card or bank and they WILL grant you a provisional credit. This credit will remain as the card company/bank investigates your dispute and ultimately, you will receive your money back if founded. Next, contact your state attorney general, Congressperson, and or local county/city consumer affairs agency. Spirit is based out of Miramar, Florida; The Florida Attorney General's Office and the Florida Department of Agriculture and Consumer Services should also be clued in on your complaints.
After reading the complaints posted on the CA site regarding Spirit Airlines, I thought I'd add my own. Last July, I flew Spirit to Port Au Prince, Haiti but decided to return to Ft. Lauderdale three weeks early. Long story short, the airline's general manager in Haiti was rude, ineffective, and downright nasty. He later explained to me that as the general manager he decided who flies and does not and that as an American, I can do nothing about it because he can have my passport canceled by the embassy. This airline is a hit or miss in terms of experience. I personally will never fly Spirit Airlines and I even contacted my bank to get a full refund on the $261 return fare they charged me for a whole new ticket on what was originally a roundtrip fare of $185. I sent a letter along with Spirit's policy showing that it is only $70 to modify a booked trip. Wachovia refunded all but the $70 to me.
I encourage any of you who have flown this airline and been charged additional fees (rebooking, luggage, etc) other than what you paid for to originally book the flight, to call your bank or credit card company and dispute the charge. It is your right to do so under the terms of your credit card or bank and they WILL grant you a provisional credit. This credit will remain as the card company/bank investigates your dispute and ultimately, you will receive your money back if founded. Next, contact your state attorney general, Congressperson, and or local county/city consumer affairs agency. Spirit is based out of Miramar, Florida; The Florida Attorney General's Office and the Florida Department of Agriculture and Consumer Services should also be clued in on your complaints.
Andrew of Brownstown MI (06/06/08)
I have a voucher from a previous cancellation for which I wanted to redeem and book two additional seats on the same flight from Detroit to Las Vegas. We tried to book the flights online, but the system was slow. My wife telephoned Customer Service Wednesday, June 4, 2008. She waited 45 minutes for an agent and then proceeded to redeem the voucher. The Agent had apologized for the computer system being slow and the voucher number uploading. We requested Flight number 771 departing DTW at 6:05am. She asked to place us on hold until she could receive a confirmation in which we agreed. We were never connected again so my wife tried to again book the reservation online using our voucher, but the online site stated it was an invalid number. So she tried to telephone again and waited 45 minutes but since it was getting late and we get up for work early, she hung up.
I telephoned at around 6:30 am Thursday, June 5, to the toll free number and awaited 1 hour and 26 minutes before an agent answered. I proceeded to answer the agents question as to departure city and arrival city, dates, and then requested the 771 morning flight. The agent told me it was sold out and the only flight available at that price was 711 departing at 8:05pm. I asked her if she was sure it was not available and she stated again no. So I proceeded to book the flight for myself using the voucher, then a flight for my wife and Father-in-law. After receiving the record locator codes for each flight, I then asked the agent if I could pay for my baggage fee for each passenger now and she stated there was no baggage fee for baggage under 40 pounds.
This evening, Thursday, June 5th, my wife went online to Spirit Air and the 771 flight was showing it was available. So we again called the Customer hotline, waited 1 hour before talking to JP, the agents name. He said if we had to change to the morning flight it would cost us $70 each to change flights. My wife and I were both on the telephone and explained to him that the agent in the morning told us the morning flight, 771 was full and I could not book it, but it was showing open online. He proceeded to try and change our reservation and was able to book us for the morning flight, but not able to waive the fee. We asked him to allow us to speak to a Supervisor and he tried for 40 minutes to contact one while we were on hold so he came back on to tell us he could not. We told him we would continue to wait since we have been on the telephone for this long.
We were finally connected to Ray, badge number 7540130, Operations Supervisor. Ray told us we have to pay the fee to change the flight from 711 to 771. We explained we were told the morning flight was booked and offered the evening flight, but when we checked today it was showing available online. He stated we were incorrect and sometimes the computers do not reflect what the agents show. We again explained that JP was able to book the flights but not waive the fee, so they were available. He then said the agent did not tell us it was booked, we were wrong. I explained we had no reason to lie and he said the conversations are taped. We also stated that we had no reason to lie since we were patient enough to wait almost two hours to speak to Ray. I asked him if he could review our taped conversation and call us back he said he could not.
We consider our last two days of trying to obtain a flight with [their] airline an absolute nightmare. If we did not have a voucher in our possession, we would not have booked flights on [their] airline. We have received email confirmation for one flight only and not the other two and we are worried now if the flights are even booked.
I have a voucher from a previous cancellation for which I wanted to redeem and book two additional seats on the same flight from Detroit to Las Vegas. We tried to book the flights online, but the system was slow. My wife telephoned Customer Service Wednesday, June 4, 2008. She waited 45 minutes for an agent and then proceeded to redeem the voucher. The Agent had apologized for the computer system being slow and the voucher number uploading. We requested Flight number 771 departing DTW at 6:05am. She asked to place us on hold until she could receive a confirmation in which we agreed. We were never connected again so my wife tried to again book the reservation online using our voucher, but the online site stated it was an invalid number. So she tried to telephone again and waited 45 minutes but since it was getting late and we get up for work early, she hung up.
I telephoned at around 6:30 am Thursday, June 5, to the toll free number and awaited 1 hour and 26 minutes before an agent answered. I proceeded to answer the agents question as to departure city and arrival city, dates, and then requested the 771 morning flight. The agent told me it was sold out and the only flight available at that price was 711 departing at 8:05pm. I asked her if she was sure it was not available and she stated again no. So I proceeded to book the flight for myself using the voucher, then a flight for my wife and Father-in-law. After receiving the record locator codes for each flight, I then asked the agent if I could pay for my baggage fee for each passenger now and she stated there was no baggage fee for baggage under 40 pounds.
This evening, Thursday, June 5th, my wife went online to Spirit Air and the 771 flight was showing it was available. So we again called the Customer hotline, waited 1 hour before talking to JP, the agents name. He said if we had to change to the morning flight it would cost us $70 each to change flights. My wife and I were both on the telephone and explained to him that the agent in the morning told us the morning flight, 771 was full and I could not book it, but it was showing open online. He proceeded to try and change our reservation and was able to book us for the morning flight, but not able to waive the fee. We asked him to allow us to speak to a Supervisor and he tried for 40 minutes to contact one while we were on hold so he came back on to tell us he could not. We told him we would continue to wait since we have been on the telephone for this long.
We were finally connected to Ray, badge number 7540130, Operations Supervisor. Ray told us we have to pay the fee to change the flight from 711 to 771. We explained we were told the morning flight was booked and offered the evening flight, but when we checked today it was showing available online. He stated we were incorrect and sometimes the computers do not reflect what the agents show. We again explained that JP was able to book the flights but not waive the fee, so they were available. He then said the agent did not tell us it was booked, we were wrong. I explained we had no reason to lie and he said the conversations are taped. We also stated that we had no reason to lie since we were patient enough to wait almost two hours to speak to Ray. I asked him if he could review our taped conversation and call us back he said he could not.
We consider our last two days of trying to obtain a flight with [their] airline an absolute nightmare. If we did not have a voucher in our possession, we would not have booked flights on [their] airline. We have received email confirmation for one flight only and not the other two and we are worried now if the flights are even booked.
Amy of Flushing NY (06/05/08)
I have NEVER had such a worse experience with ANY airline before. I booked this trip for 8 of us in January and our trip was at the end of May. At the New York airport, everything seemed fine. We were going to Cancun, Mexico so we had a layover in Ft. Lauderdale, Florida. Our flight got delayed an hour so then the 15-20 people on my flight missed the next flight (by literally 2 minutes (I told the flight attendant... he didn't do anything about it except tell us we won't miss it)) and it could've been prevented if they would've just notified the airport that we were delayed and that 15-20 people on this flight were rushing to the next terminal and to hold the plane for what... 5 minutes? (the terminal was right next to where we got off).
So then they told us to go to rebooking and when we got there, the employees were rude and had no clue what they were doing. Every question we asked, she had to go to her supervisor for the answer and when we asked to speak to the supervisor she said he was busy (but he had time to answer when SHE asked them). Then she told us our only option was to stay in Florida until the next day. Since we had no choice, they gave us a free hotel room and $9 vouchers for each person for dinner and $7 for breakfast (which is nothing since the food at the airport is so expensive AND we had booked an ALL INCLUSIVE package in Cancun so we could've been in Cancun eating a lot more food for FREE basically).
THEN when we checked in to go back to New York, they said one person in our group was not listed on the flight. How the heck can that happen if we booked as a GROUP --of 8-- in JANUARY!? But okay, the lady gave us our tickets and everything seemed fine... until we got to Florida again. That same person's ticket had said she was flying THE NEXT DAY back to New York... which the first lady in Mexico could've told us but she just wanted to get rid of us and pass the problem along to the next flight. By this time, we were all tired, hungry and ticked off.
The people at the rebooking counter had no clue how to do things and even the manager was no help. He had asked the lady at the ticket counter to give us a gate pass so if there was any empty seats on the plane then she could go on, so the ticket lady was printing a gate pass which was supposed to say my friends name on it and gave it to my friend and we ran to the terminal and we had to go through security and all that.
With 10 minutes left before our flight left, we ran to the terminal and found out that my friend's gate pass had somehow gotten MY NAME on it. We quickly explained out situation to the guard and she let us through and when we got to the gate, the lady collecting the tickets didn't even look at the names on the ticket and so we just walked through the gate to the plane and she had to stay in the back pretending she was using the bathroom and looked for an empty seat after everyone had boarded. She basically had to sneak on to the plane. That's how tight security was too.
PLUS everything was about money. If we wanted CHIPS or M&Ms, it was $3! and WATER was $3! We had the WORST experience every and it will be out FIRST and LAST time traveling with Spirit Air. They are the cheapest but the WORST AIRLINE EVER. I would rather pay extra to have a steady flight and a better experience than to ever have to fly with them again, even if it was free I would never put myself through all that again.
I have NEVER had such a worse experience with ANY airline before. I booked this trip for 8 of us in January and our trip was at the end of May. At the New York airport, everything seemed fine. We were going to Cancun, Mexico so we had a layover in Ft. Lauderdale, Florida. Our flight got delayed an hour so then the 15-20 people on my flight missed the next flight (by literally 2 minutes (I told the flight attendant... he didn't do anything about it except tell us we won't miss it)) and it could've been prevented if they would've just notified the airport that we were delayed and that 15-20 people on this flight were rushing to the next terminal and to hold the plane for what... 5 minutes? (the terminal was right next to where we got off).
So then they told us to go to rebooking and when we got there, the employees were rude and had no clue what they were doing. Every question we asked, she had to go to her supervisor for the answer and when we asked to speak to the supervisor she said he was busy (but he had time to answer when SHE asked them). Then she told us our only option was to stay in Florida until the next day. Since we had no choice, they gave us a free hotel room and $9 vouchers for each person for dinner and $7 for breakfast (which is nothing since the food at the airport is so expensive AND we had booked an ALL INCLUSIVE package in Cancun so we could've been in Cancun eating a lot more food for FREE basically).
THEN when we checked in to go back to New York, they said one person in our group was not listed on the flight. How the heck can that happen if we booked as a GROUP --of 8-- in JANUARY!? But okay, the lady gave us our tickets and everything seemed fine... until we got to Florida again. That same person's ticket had said she was flying THE NEXT DAY back to New York... which the first lady in Mexico could've told us but she just wanted to get rid of us and pass the problem along to the next flight. By this time, we were all tired, hungry and ticked off.
The people at the rebooking counter had no clue how to do things and even the manager was no help. He had asked the lady at the ticket counter to give us a gate pass so if there was any empty seats on the plane then she could go on, so the ticket lady was printing a gate pass which was supposed to say my friends name on it and gave it to my friend and we ran to the terminal and we had to go through security and all that.
With 10 minutes left before our flight left, we ran to the terminal and found out that my friend's gate pass had somehow gotten MY NAME on it. We quickly explained out situation to the guard and she let us through and when we got to the gate, the lady collecting the tickets didn't even look at the names on the ticket and so we just walked through the gate to the plane and she had to stay in the back pretending she was using the bathroom and looked for an empty seat after everyone had boarded. She basically had to sneak on to the plane. That's how tight security was too.
PLUS everything was about money. If we wanted CHIPS or M&Ms, it was $3! and WATER was $3! We had the WORST experience every and it will be out FIRST and LAST time traveling with Spirit Air. They are the cheapest but the WORST AIRLINE EVER. I would rather pay extra to have a steady flight and a better experience than to ever have to fly with them again, even if it was free I would never put myself through all that again.
Leah of Clawson MI (06/03/08)
After choosing flights and booking them I was asked if I would like to pre- purchase baggage for out flight. After purchasing 1 bag per person I realized I have to pay for the same bag on each segment of the flight, each way. After that sticker shock of $200 I am prompted by the website to assign my seats. After choosing the first one I realize I am being CHARGED to select seats for my party of 5. $10 again for each segment of our flight to the tune of another $200, with NO ADVANCE WARNING. Remember my credit card has already been charged the $709 for the flight but evidentally not my bag or even my seat. Our total up- charges(the seat fee hidden) total $400. I am flying with my husband and 3 children. I have searched the site for advance notice of the seat charges but cannot find anything up front until your flight is actually charged to your credit card, interesting. I am feeling like a hostage. I guess that if I wait until we check in on flight day we can be assigned free seats but do I have my children sit with strangers and be unattended? Looks like a big problem looming for this airline.
The increase in hidden seat fees total $200 and the baggage fees total another $200.
After choosing flights and booking them I was asked if I would like to pre- purchase baggage for out flight. After purchasing 1 bag per person I realized I have to pay for the same bag on each segment of the flight, each way. After that sticker shock of $200 I am prompted by the website to assign my seats. After choosing the first one I realize I am being CHARGED to select seats for my party of 5. $10 again for each segment of our flight to the tune of another $200, with NO ADVANCE WARNING. Remember my credit card has already been charged the $709 for the flight but evidentally not my bag or even my seat. Our total up- charges(the seat fee hidden) total $400. I am flying with my husband and 3 children. I have searched the site for advance notice of the seat charges but cannot find anything up front until your flight is actually charged to your credit card, interesting. I am feeling like a hostage. I guess that if I wait until we check in on flight day we can be assigned free seats but do I have my children sit with strangers and be unattended? Looks like a big problem looming for this airline.
The increase in hidden seat fees total $200 and the baggage fees total another $200.
Cathy of Manahawkin NJ (06/02/08)
I made airlines reservations on line on May 29, 2008. I never received a confirmation email. So I have literally been trying to reach them since the 29th by phone - which is ALWAYS BUSY, and if it does pick up they never answer and I was on hold with 2 different phones for over one hour! I have also tried emailing them with no success.
I even drove down to the airport on Sunday and they said they couldn't do anything for me. They called a number, and they had to wait 5 minutes for them to pick up and they were told they cannot find my reservations anywhere. But now my dilemma is my credit card - they said my card was charged the amount for the tickets and they can't take the amount off until the merchandiser gives me credit. Can you tell me how I will get credit when they don't answer any type of correspondence? Please help - I don't know what to do.
I'm out $449.00 and have not airline tickets!
I made airlines reservations on line on May 29, 2008. I never received a confirmation email. So I have literally been trying to reach them since the 29th by phone - which is ALWAYS BUSY, and if it does pick up they never answer and I was on hold with 2 different phones for over one hour! I have also tried emailing them with no success.
I even drove down to the airport on Sunday and they said they couldn't do anything for me. They called a number, and they had to wait 5 minutes for them to pick up and they were told they cannot find my reservations anywhere. But now my dilemma is my credit card - they said my card was charged the amount for the tickets and they can't take the amount off until the merchandiser gives me credit. Can you tell me how I will get credit when they don't answer any type of correspondence? Please help - I don't know what to do.
I'm out $449.00 and have not airline tickets!
Elvia of Idaho Falls, Id ID (05/29/08)
My mother who is 65 years old, traveled alone from Detroit, MI to Cartagena, Colombia on May 21st, 2008. Her luggage (2 suitcases) did not arrive and they told her they would arrive the next day. Since her final destination was 4 hours away form Cartagena, my mom decided to stay that night in Cartagena and wait for her luggage (of course they would not pay for the hotel). The luggage did not arrive ht e next day either, so they told her she could go go home and they will deliver her luggage.
Nine days have passed and the luggage have not arrived and everytime my mother calls nobody answers the phone in the office in Cartagena Colombia. My sister and I have called the airline's offices in Detroit and Fort Lauderdale with no success. The few times we were kucky and got a person on the phone, she or he was rude and did not anything about our lost luggage. Of course, no supervisor or manger to talk to either. What can we do? Where we can go and fill out a complaint?
My mother went to Colombia to visit our relatives. All of her clothes and medication for diabetes and blood pressure were in those suitcases. She had to buy new clothes and go to the doctor to get new prescriprions. None of these were in her budget. She also has important personal documents in one of those suitcases in addition to presents for family and friends.
My mother who is 65 years old, traveled alone from Detroit, MI to Cartagena, Colombia on May 21st, 2008. Her luggage (2 suitcases) did not arrive and they told her they would arrive the next day. Since her final destination was 4 hours away form Cartagena, my mom decided to stay that night in Cartagena and wait for her luggage (of course they would not pay for the hotel). The luggage did not arrive ht e next day either, so they told her she could go go home and they will deliver her luggage.
Nine days have passed and the luggage have not arrived and everytime my mother calls nobody answers the phone in the office in Cartagena Colombia. My sister and I have called the airline's offices in Detroit and Fort Lauderdale with no success. The few times we were kucky and got a person on the phone, she or he was rude and did not anything about our lost luggage. Of course, no supervisor or manger to talk to either. What can we do? Where we can go and fill out a complaint?
My mother went to Colombia to visit our relatives. All of her clothes and medication for diabetes and blood pressure were in those suitcases. She had to buy new clothes and go to the doctor to get new prescriprions. None of these were in her budget. She also has important personal documents in one of those suitcases in addition to presents for family and friends.
Janice of Clinton Twp MI (05/21/08)
In response to all of the well deserved complaints from angry consumers, I would like to offer the following information. I was a long time employee of Spirit Airlines in the good years when they cared about customer service and being a respected carrier. This airline is no longer the same.
The first thing I would like you to know is that you will NEVER reach anyone (other than a reservation agent and even that's a maybe)by phone! The phone system in the reservation center and at the corporate offices are set to re-route you to dead lines. The owners of this company absolutely do not care if you are happy or not! The policies and behaviors of this airline are out of control.
My advice to you is to not fly Spirit Airlines. If you do, please be sure to book any tickets on an American Express card as they will back the consumer and charge back all fees. It is ridiculous that they can change your flight and then penalize you financially for the outcome. Even if you don't use an American Express card, most companies will charge back for an error that you report immediately or other such issues. I truly hate to have to offer this type of advice about a company that I once loved, but people should know what they may be in for.
In response to all of the well deserved complaints from angry consumers, I would like to offer the following information. I was a long time employee of Spirit Airlines in the good years when they cared about customer service and being a respected carrier. This airline is no longer the same.
The first thing I would like you to know is that you will NEVER reach anyone (other than a reservation agent and even that's a maybe)by phone! The phone system in the reservation center and at the corporate offices are set to re-route you to dead lines. The owners of this company absolutely do not care if you are happy or not! The policies and behaviors of this airline are out of control.
My advice to you is to not fly Spirit Airlines. If you do, please be sure to book any tickets on an American Express card as they will back the consumer and charge back all fees. It is ridiculous that they can change your flight and then penalize you financially for the outcome. Even if you don't use an American Express card, most companies will charge back for an error that you report immediately or other such issues. I truly hate to have to offer this type of advice about a company that I once loved, but people should know what they may be in for.
Margarita of Carbondale IL (05/20/08)
First of all I didn't know that there were extra charges for the $9 fare club. I thought it would be just $9, so I cancelled it, and they sent me a cancellation confirmation to my email. Suddenly, when I was trying to get money fron the ATM I realized that almost $40 dollars were charged to my account, and still they did not send me any email announcement about this charge.
When I was in opther city I needed that money and I had not enough, besides I sent them an e-mail to complain four days ago and guess what!! no aswer, I haven't found a phone number to talk to someome in Spirit that could help me. And now that I see so many complaints about Spirit I'm concerned, because I have to travel with this airline, is there a way to get my money back, without charges?? Please I'm more concerned than ever now, I gotta be on time for some meetings.
First of all I didn't know that there were extra charges for the $9 fare club. I thought it would be just $9, so I cancelled it, and they sent me a cancellation confirmation to my email. Suddenly, when I was trying to get money fron the ATM I realized that almost $40 dollars were charged to my account, and still they did not send me any email announcement about this charge.
When I was in opther city I needed that money and I had not enough, besides I sent them an e-mail to complain four days ago and guess what!! no aswer, I haven't found a phone number to talk to someome in Spirit that could help me. And now that I see so many complaints about Spirit I'm concerned, because I have to travel with this airline, is there a way to get my money back, without charges?? Please I'm more concerned than ever now, I gotta be on time for some meetings.
Sheryl of Riverview FL (05/18/08)
i recently travel with spirit airline to kingston, jamaica on may 6, 2008. upon returning to the states on may 14, 2008. i had the worst experience of my life dealing with spirit.
i arrive at the airport one hour prior to departure, due to an accident involving the vehicle in which i was driving in. as i arrive at the ticketing counter, the agent stated in firm mannerthe counter is close. i begged and pleaded with the agent that i am willing to leave my luggae with relatives and not check it, just so i could board the airplane. i was told in no uncertain term that i will not, and that i should book another ticket, and i had to stay in jamaica three more days.
i begged to speak to the manager but was told that the manager is not available. i have never shed so many tears in a single day. i had to spend the night in jamaica. the following morning i had to book a return ticket with american airline; which by the way is more friendly service, courteous, polite, helpful and on time. i will tell anyone who will listen not to travel with spirit airline, no matter how cheap the fare is. the customer service is horrible, agents are rude, additional fees are tacked on at the last minute, and the flight late. how is that for bad service.
as a result of re-booking a return ticket my out of pocket expense was $220.00 + taxie fee $49.00 + i miss a day of work $193.00 total expense $462.00
i recently travel with spirit airline to kingston, jamaica on may 6, 2008. upon returning to the states on may 14, 2008. i had the worst experience of my life dealing with spirit.
i arrive at the airport one hour prior to departure, due to an accident involving the vehicle in which i was driving in. as i arrive at the ticketing counter, the agent stated in firm mannerthe counter is close. i begged and pleaded with the agent that i am willing to leave my luggae with relatives and not check it, just so i could board the airplane. i was told in no uncertain term that i will not, and that i should book another ticket, and i had to stay in jamaica three more days.
i begged to speak to the manager but was told that the manager is not available. i have never shed so many tears in a single day. i had to spend the night in jamaica. the following morning i had to book a return ticket with american airline; which by the way is more friendly service, courteous, polite, helpful and on time. i will tell anyone who will listen not to travel with spirit airline, no matter how cheap the fare is. the customer service is horrible, agents are rude, additional fees are tacked on at the last minute, and the flight late. how is that for bad service.
as a result of re-booking a return ticket my out of pocket expense was $220.00 + taxie fee $49.00 + i miss a day of work $193.00 total expense $462.00
Sheryl of Riverview, FL (05/18/08)
i recently travel with spirit airline to kingston, jamaica on may 6, 2008. upon returning to the states on may 14, 2008. i had the worst experience of my life dealing with spirit. i arrive at the airport one hour prior to departure, due to an accident involving the vehicle in which i was driving in. as i arrive at the ticketing counter, the agent stated in firm mannerthe counter is close. i begged and pleaded with the agent that i am willing to leave my luggae with relatives and not check it, just so i could board the airplane. i was told in no uncertain term that i will not, and that i should book another ticket, and i had to stay in jamaica three more days. i begged to speak to the manager but was told that the manager is not available. i have never shed so many tears in a single day.
i had to spend the night in jamaica. the following morning i had to book a return ticket with american airline; which by the way is more friendly service, courteous, polite, helpful and on time.
i recently travel with spirit airline to kingston, jamaica on may 6, 2008. upon returning to the states on may 14, 2008. i had the worst experience of my life dealing with spirit. i arrive at the airport one hour prior to departure, due to an accident involving the vehicle in which i was driving in. as i arrive at the ticketing counter, the agent stated in firm mannerthe counter is close. i begged and pleaded with the agent that i am willing to leave my luggae with relatives and not check it, just so i could board the airplane. i was told in no uncertain term that i will not, and that i should book another ticket, and i had to stay in jamaica three more days. i begged to speak to the manager but was told that the manager is not available. i have never shed so many tears in a single day.
i had to spend the night in jamaica. the following morning i had to book a return ticket with american airline; which by the way is more friendly service, courteous, polite, helpful and on time.
Anna of Bronx NY (05/14/08)
May 9th - 12th. On Friday, May 9th I traveled from LaGuardia Airport in NY to Ft. Lauderdale Airport. I am very aware that it was raining in NYC and that there might be a chance that my flight were delayed. I get to the airport at 5:30 p.m. (VERY EARLY) to catch my 7:45 p.m. flight. I did not check any luggages since I was already informed of their $20 per bag fee. OUTRAGEOUS so i only had a carry-on. One hour before the flight we were told our flight was delayed 1 hour, then we were told 2 hours. At about 10:00 p.m. we were told 10:50 p.m. so i decide to call my sister and have her check my flight via internet. She told me that the internet said our flight was leaving at 12:50 a.m. I calmly asked the agent and was rudely told that they internet knows before they do.. what is that all about?
Anyway..funny how the flight that was scheduled to leave to Ft. Lauderdale after us actually left one hour before us.. We were then told that OUR Flight had to stop at Atlantic City. We were then told that if our flight did not arrive before 1:30 a.m. they would cancel it because La Guardia airport policy is that the last flight leaves at 1:30 a.m. We were THEN TOLD that had received an extention. We finally left at almost 2:00 a.m. After over 6 hours waiting at an airport that had everything already closed we were EVEN CHARGED $3.00 on the plane for water.
NOW MY STORY GETS BETTER. My return flight was cancelled because of Rain again in NY. It took me four hours to get through on my cell phone to a Customer Rep. I was then told that i had to wait two more days before getting on another flight. I ended up having to pay another $250.00 in hotel charges and was flown to Long Island Airport (WHICH IS 50 MILES FROM MY HOME).. to get back the following day. $125.00 cab ride NEVER AGAIN.. This airline is most definetley the WORST
May 9th - 12th. On Friday, May 9th I traveled from LaGuardia Airport in NY to Ft. Lauderdale Airport. I am very aware that it was raining in NYC and that there might be a chance that my flight were delayed. I get to the airport at 5:30 p.m. (VERY EARLY) to catch my 7:45 p.m. flight. I did not check any luggages since I was already informed of their $20 per bag fee. OUTRAGEOUS so i only had a carry-on. One hour before the flight we were told our flight was delayed 1 hour, then we were told 2 hours. At about 10:00 p.m. we were told 10:50 p.m. so i decide to call my sister and have her check my flight via internet. She told me that the internet said our flight was leaving at 12:50 a.m. I calmly asked the agent and was rudely told that they internet knows before they do.. what is that all about?
Anyway..funny how the flight that was scheduled to leave to Ft. Lauderdale after us actually left one hour before us.. We were then told that OUR Flight had to stop at Atlantic City. We were then told that if our flight did not arrive before 1:30 a.m. they would cancel it because La Guardia airport policy is that the last flight leaves at 1:30 a.m. We were THEN TOLD that had received an extention. We finally left at almost 2:00 a.m. After over 6 hours waiting at an airport that had everything already closed we were EVEN CHARGED $3.00 on the plane for water.
NOW MY STORY GETS BETTER. My return flight was cancelled because of Rain again in NY. It took me four hours to get through on my cell phone to a Customer Rep. I was then told that i had to wait two more days before getting on another flight. I ended up having to pay another $250.00 in hotel charges and was flown to Long Island Airport (WHICH IS 50 MILES FROM MY HOME).. to get back the following day. $125.00 cab ride NEVER AGAIN.. This airline is most definetley the WORST
Linda of Villas NJ (05/14/08)
I order my tickets on line 4/15/08 using the discount code and when I checked out the discount did not show. I called the airlines and was on hold for one hour than I hung up and called back and got though and was transferred to another department was on hold for another hour before I hung up. I than emailed my complaint I traveled at the correct time and my discount did not go though my incident date created 4/15/08 11:28 am. I did not hear back from them by 4-21 I emailed them again and finally they got back with me to say too bad.
I had to travel at a certain time frame in order to recieve the SAVE48 my discount of $48.00. And to be put on hold for one hour is rediculious.
I order my tickets on line 4/15/08 using the discount code and when I checked out the discount did not show. I called the airlines and was on hold for one hour than I hung up and called back and got though and was transferred to another department was on hold for another hour before I hung up. I than emailed my complaint I traveled at the correct time and my discount did not go though my incident date created 4/15/08 11:28 am. I did not hear back from them by 4-21 I emailed them again and finally they got back with me to say too bad.
I had to travel at a certain time frame in order to recieve the SAVE48 my discount of $48.00. And to be put on hold for one hour is rediculious.
Robert of Hempstead NY (05/06/08)
SPIRIT AIRLINE made unauthorized charges for the $9 club. Barclays refuses to remove the charges unless I contact Spirit Airlines. this is impossible to do. (3 hours no luck)
SPIRIT AIRLINE made unauthorized charges for the $9 club. Barclays refuses to remove the charges unless I contact Spirit Airlines. this is impossible to do. (3 hours no luck)
John of Bk NY (04/28/08)It was the worst thing even the plane was supposed to depart at 12:00 hey changed it to 1:15 and then to 3:00 and after they said the flight was cancelled the next available flight is on thursday which is in 4 days they dont even pay for my hotel i had to pay for hotel for another 4 days
its the worst airline ive ever used in my life ill make sure to never travel with them again i will recomend my friends and family not to fly with them too...
i had to pay for the hotel taxi and food ..
its the worst airline ive ever used in my life ill make sure to never travel with them again i will recomend my friends and family not to fly with them too...
i had to pay for the hotel taxi and food ..
Ivan of Si NY (04/28/08)It was the worst thing even the plane was supposed to depart at 12:00 hey changed it to 1:15 and then to 3:00 and after they said the flight was cancelled the next available flight is on thursday which is in 4 days they dont even pay for my hotel i had to pay for hotel for another 4 days its the worst airline ive ever used in my life ill make sure to never travel with them again i will recomend my friends and family not to fly with them too...
i had to pay for the hotel taxi and food ..
i had to pay for the hotel taxi and food ..
Heather of Methuen MA (04/27/08)
I booked a flight online from Spirit airline's website from Ft. Lauderdale, FL to Boston, MA online for 04/26/08. NOWHERE did I see special instructions or fees on checked in luggage both when I searched for flights and booked them (if they are on their website they are in fine print and are deceiving to the customer). So I get to the airport to get my boarding pass and check in one (ONE) bag of luggage. The woman behind the counter said that it'd would be $20... twenty-dollars?! This was the FIRST time I have ever heard of this fee and I became frustrated when the woman, Sarah, explained to me that there were signs everywhere explaining luggage fees.
I scoured the area and found NO (that's ZERO) signs regarding check in luggage. Sarah wouldn't budge so I gave up and paid the ridiculous $20 and received my boarding pass. On the back of the boarding pass in plain black and white it stated that checked in luggage was subject to a $10 fee. I went back and said I should have been charged $10, but Sarah was having nothing of it. Our policy changed Feb. 22 and those are wrong. So it's been two months and you haven't updated your terms of service?! I called the Spirit 800 number and asked to speak to a supervisor, well demanded to at this point, and I was told by the rude woman No, you cannot speak to a supervisor. I was FLOORED. How can a business function like this?!? This was my first and last time I will fly with Spirit. I hope this company has what's coming to them!! They deceive customers and then offer no help or honor terms that they have written in black and white. What a AWFUL company!!!
I booked a flight online from Spirit airline's website from Ft. Lauderdale, FL to Boston, MA online for 04/26/08. NOWHERE did I see special instructions or fees on checked in luggage both when I searched for flights and booked them (if they are on their website they are in fine print and are deceiving to the customer). So I get to the airport to get my boarding pass and check in one (ONE) bag of luggage. The woman behind the counter said that it'd would be $20... twenty-dollars?! This was the FIRST time I have ever heard of this fee and I became frustrated when the woman, Sarah, explained to me that there were signs everywhere explaining luggage fees.
I scoured the area and found NO (that's ZERO) signs regarding check in luggage. Sarah wouldn't budge so I gave up and paid the ridiculous $20 and received my boarding pass. On the back of the boarding pass in plain black and white it stated that checked in luggage was subject to a $10 fee. I went back and said I should have been charged $10, but Sarah was having nothing of it. Our policy changed Feb. 22 and those are wrong. So it's been two months and you haven't updated your terms of service?! I called the Spirit 800 number and asked to speak to a supervisor, well demanded to at this point, and I was told by the rude woman No, you cannot speak to a supervisor. I was FLOORED. How can a business function like this?!? This was my first and last time I will fly with Spirit. I hope this company has what's coming to them!! They deceive customers and then offer no help or honor terms that they have written in black and white. What a AWFUL company!!!
Danie of Merrick NY (04/25/08)On the mornining of April 22nd, I arrived at Fort Lauderdale Aiport along with my two infant children, teenage daughter, and my elderly mother, only to be turned away. My flight was scheduled to leave at 9:41 a.m. I arrived at 8:30 a.m. I was informed that the flight was closed by Spirit Airline Supervisor name Edmund. He was very nasty, demeaning, and unsympathetic to me and my family.
Therefore, we were forced spend the entire day at the airport (over 13 hours). I had no formula for my children. In addition, they had to sleep on the airport floor, as I desperately tried to get our flights back to NY. My elderly mother also had to go without her hypertension and diabetes medications. Not only did this cause a major interruption in our daily lives/ activities, I was also charged $241.50 for rebooking our flights. At this time, I am respectfully requesting an investigation or inquiry into this matter.
Therefore, we were forced spend the entire day at the airport (over 13 hours). I had no formula for my children. In addition, they had to sleep on the airport floor, as I desperately tried to get our flights back to NY. My elderly mother also had to go without her hypertension and diabetes medications. Not only did this cause a major interruption in our daily lives/ activities, I was also charged $241.50 for rebooking our flights. At this time, I am respectfully requesting an investigation or inquiry into this matter.
Corretta of Kingston OTHER (04/01/08)My mother, Brother and I were flying from Kingston Jamaica to New York. There was a transfer in Fort Lauderdale. When we got off the plane we got stuck in the immigration line for over an hour and a whole host of passengers, us included, missed our connecting flight. Great, so now what? We go to the spirit desk and this Lady, DIXIE, was already telling the couple in front of us all sorts of rude things. Like, "That's why you have to be 18 and over to book a flight." That somehow we should have known that we'd get held up in customs. She was being very rude and standoffish, nothing was her fault. She didn't even try to see if anything could be done. She was basically insisting that we, the passengers, are stupid and incompetent in booking flights. There is no warning anywhere about immigration taking one hour and that we should take this into consideration when booking.
When it came our turn to get our complaint through, I overheard this DIXIE lady muttering to another Lady that, "IF THEY WANT STRAWBERRIES AND CHAMPAGNE THEY SHOULDN'T BE DIGGING AROUND IN THE BOTTOM OF THE GARBAGE." Now this was SPIRIT'S OWN EMPLOYEE referring to the company as The bottom of the garbage. SHE NEEDS TO BE RELIEVED OF HER JOB!
On the other hand there was another Lady who was quite helpful, she was up and down helping us in every way she could. Martha Gonzales, THANK YOU FOR HELPING US! She was working like a dog trying to get us on or way. Which, after a lot of work we finally got on another flight. But after this hassle..NEVER AGAIN! I would rather take another airline and be four hours late than to go through that ever again. If DIXIE insists that SPIRIT is garbage then she should be scrubbing toilets with a toothbrush since she likes working with garbage then. SPIRIT needs to upgrade their system to warn passengers of the risk of missing flights due to the immigration procedure between transfers. They also need to remove rude and unpleasant representatives like DIXIE and make sure that they keep people like Martha Gonzales. Companies need to remember that these people represent them and that a customer gets their first impression of the company from interaction with their employees.
When it came our turn to get our complaint through, I overheard this DIXIE lady muttering to another Lady that, "IF THEY WANT STRAWBERRIES AND CHAMPAGNE THEY SHOULDN'T BE DIGGING AROUND IN THE BOTTOM OF THE GARBAGE." Now this was SPIRIT'S OWN EMPLOYEE referring to the company as The bottom of the garbage. SHE NEEDS TO BE RELIEVED OF HER JOB!
On the other hand there was another Lady who was quite helpful, she was up and down helping us in every way she could. Martha Gonzales, THANK YOU FOR HELPING US! She was working like a dog trying to get us on or way. Which, after a lot of work we finally got on another flight. But after this hassle..NEVER AGAIN! I would rather take another airline and be four hours late than to go through that ever again. If DIXIE insists that SPIRIT is garbage then she should be scrubbing toilets with a toothbrush since she likes working with garbage then. SPIRIT needs to upgrade their system to warn passengers of the risk of missing flights due to the immigration procedure between transfers. They also need to remove rude and unpleasant representatives like DIXIE and make sure that they keep people like Martha Gonzales. Companies need to remember that these people represent them and that a customer gets their first impression of the company from interaction with their employees.
Marvin of Lake Worth FL (03/30/08)
I booked a flight online with Spiritair.com for a flight from San Juan, PR to Los Angeles and after I confirmed the flight noticed the web site showed my flight from San Juan to San Antonio, Texas. I called immediately and was told I would receive a voucher and when I used it I would have to pay an additional $70 fee for the flight. Los Angeles airport code is LAX and San Antonio's airport code is SAT, which wasn't a simple Typo on my part. I tried to explain this and was told I would have to pay a difference of almost $250 for the flight to LAX, almost twice as much as any other airline would charge online for the same flight. I was told I could file a compalint with their corporate offices and will do so and that they may or may not refund my ticket fare. I do not know how the wrong code was typed in and don't feel I was at fault.
I booked a flight online with Spiritair.com for a flight from San Juan, PR to Los Angeles and after I confirmed the flight noticed the web site showed my flight from San Juan to San Antonio, Texas. I called immediately and was told I would receive a voucher and when I used it I would have to pay an additional $70 fee for the flight. Los Angeles airport code is LAX and San Antonio's airport code is SAT, which wasn't a simple Typo on my part. I tried to explain this and was told I would have to pay a difference of almost $250 for the flight to LAX, almost twice as much as any other airline would charge online for the same flight. I was told I could file a compalint with their corporate offices and will do so and that they may or may not refund my ticket fare. I do not know how the wrong code was typed in and don't feel I was at fault.
Wills of Boca Raton FL (03/23/08)I had a flight from Fort Lauderdale airport to La Guardia, New York on March 22nd with Spirit Airlines. My flight was at 12:00 pm and I arrived at the airport at 11:00 am so I can go to the check in early. I printed my boarding and paid the $20 for the bag check, which is ridiculous. After that I went in line because there were so many people there trying to catch their flight. So I'm in line waiting to have my bag checked in and when I get up there, the lady that was up there told me that the line is closed and that my flight is already full, and I have to rebook another flight for later on. The time was about 11:15 am, and on my boarding pass it says 11:20 am to board the airplane.
I told the lady that I was early and waiting in line, she then told me that they were pulling out people out of the line so they wont miss their flight. Which wasn't true because if they were doing that someone should have ask me and pulled me out the line. All I saw was people in front of the checking line walking back and forth pretending like they were working. I had to argue with the lady to have my bags checked and get on my flight, but she was evasive and checked in other passengers that just arrived at the airport.
So I proceeded to the rebooking line, which had about 50 people or more waiting in line beacause Spirit Airlines did the same thing to them. I had to wait about 3 and half hours in line, which was barely moving at all. They closed the rebooking and made us move further down the to have us stand in line again. When I finally got the chance to talk to someone, the lady was very rude and very evasive. When I asked if they could rebook me for another flight that same day she told me that I had to pay $70 fee for rebooking, which was crazy. I told the lady that it wasn't my fault that I miss my flight and she proceed to tell me that she cannot do anything about it and that I still have to pay the fee for rebooking a flight. I also asked her if there were any flights leaving out of Ft. Lauderdale to La Guardia, and she yes but also told me it was full, which was really crazy because I ended up flying that flight and there were about 2 to 10 seats open. I gave in and paid $70 even though it was their fault that I missed my flight. She proceeded to booked me for a flight for the next day, Sunday March 23rd, leaving at 4pm. I never took that flight since I made the 4pm flight to NY, which was delayed 2 hours. I would like someone to contact me about this situation, and help me out. PLEASE!
I told the lady that I was early and waiting in line, she then told me that they were pulling out people out of the line so they wont miss their flight. Which wasn't true because if they were doing that someone should have ask me and pulled me out the line. All I saw was people in front of the checking line walking back and forth pretending like they were working. I had to argue with the lady to have my bags checked and get on my flight, but she was evasive and checked in other passengers that just arrived at the airport.
So I proceeded to the rebooking line, which had about 50 people or more waiting in line beacause Spirit Airlines did the same thing to them. I had to wait about 3 and half hours in line, which was barely moving at all. They closed the rebooking and made us move further down the to have us stand in line again. When I finally got the chance to talk to someone, the lady was very rude and very evasive. When I asked if they could rebook me for another flight that same day she told me that I had to pay $70 fee for rebooking, which was crazy. I told the lady that it wasn't my fault that I miss my flight and she proceed to tell me that she cannot do anything about it and that I still have to pay the fee for rebooking a flight. I also asked her if there were any flights leaving out of Ft. Lauderdale to La Guardia, and she yes but also told me it was full, which was really crazy because I ended up flying that flight and there were about 2 to 10 seats open. I gave in and paid $70 even though it was their fault that I missed my flight. She proceeded to booked me for a flight for the next day, Sunday March 23rd, leaving at 4pm. I never took that flight since I made the 4pm flight to NY, which was delayed 2 hours. I would like someone to contact me about this situation, and help me out. PLEASE!
Tanyaabreu of Lake Worth FL (03/22/08)
I do not understand how my on line reservation changed from Montego Bay to Nassau at the last minute...but even if it was my mistake, I hurriedly tried to call Spirit Airlines to help IMMEDIATELY with this error. I have spent more than 4 hours on hold, had one operator say and I quote that the stupidity was my fault and that I would have to pay $140 change fee for the two tickets. So, my VALUE tickets are now costing more than Delta would have cost with baggage and taxes. I AM DISGUSTED. Wishing that Spirit goes out of business as soon as possible. SHAMEFUL.
I do not understand how my on line reservation changed from Montego Bay to Nassau at the last minute...but even if it was my mistake, I hurriedly tried to call Spirit Airlines to help IMMEDIATELY with this error. I have spent more than 4 hours on hold, had one operator say and I quote that the stupidity was my fault and that I would have to pay $140 change fee for the two tickets. So, my VALUE tickets are now costing more than Delta would have cost with baggage and taxes. I AM DISGUSTED. Wishing that Spirit goes out of business as soon as possible. SHAMEFUL.
Eddie of Garden City MI (03/12/08)I flew Spirit Airlines on March 3, 2008 on Flight 711 from Detroit to Las Vegas. Within 30 minutes of the flight, we experienced the worse turbulence I have ever felt. I am a veteran of the United States Air Force and have flown in the C-130's, so I know what turbulence is. I understand that turbulence should be expected, but this was violent. The plane shock violently, and we even experienced the drop affect in our stomachs as if we were riding on a roller coaster.
To make matters worse, the drink which I had to purchase, spilled into my lap. Again, I am fully aware of turbulence, but this was beyond normal. This occurred several times during the flight. I'm sure this was not just my own feelings, since several passengers clapped once we landed in Vegas. Also, during the flight, we had a passenger stand in the back of the plane, and stare at the emergency door. With 911 happening, everyones nerves are elevated. This individual stared for at least 7-8 minutes at the door. The stewardess never asked the guy to take his seat. I believe that someone should look into this odd and dangerous behavior. I have tried, with no success to reach Spirit Airlines. The individual was of Middle Eastern descent. I am far from racist, as I have a interracial family, but this was not normal. I will never again give Spirit Airlines any service, regardless of their cheap fares
The only damage was done was to my nerves. The most serious problem was the guy standing and starring at the emergency door. This should be reported to someone who actually cares.
To make matters worse, the drink which I had to purchase, spilled into my lap. Again, I am fully aware of turbulence, but this was beyond normal. This occurred several times during the flight. I'm sure this was not just my own feelings, since several passengers clapped once we landed in Vegas. Also, during the flight, we had a passenger stand in the back of the plane, and stare at the emergency door. With 911 happening, everyones nerves are elevated. This individual stared for at least 7-8 minutes at the door. The stewardess never asked the guy to take his seat. I believe that someone should look into this odd and dangerous behavior. I have tried, with no success to reach Spirit Airlines. The individual was of Middle Eastern descent. I am far from racist, as I have a interracial family, but this was not normal. I will never again give Spirit Airlines any service, regardless of their cheap fares
The only damage was done was to my nerves. The most serious problem was the guy standing and starring at the emergency door. This should be reported to someone who actually cares.
Mary of Riverview FL (03/05/08)I purchased a flight from LasVegas to Tampa. I had not been prompted to select a seat so I went back into the site to obtain information about this policy. While doing that I found that one carry on bag was allowed but that if checked baggage was needed, the charge would be $10 per bag for each of the 1st two bags ($20 per at the airport). Granted this information is on their web-site, but at no time before the purchase was I given notice that additional charges might be entailed. Additionally, they charge for sodas & snacks-again not disclosed. With today's computers, it seems that this information should have been disclosed before I made the purchase. It seems that standardization needs to be made in the industry for what an advertised price would cover and then other items as additional. This seems like a deceptive practice. All airlines used to be pretty much the same & now some give you food, some charge, some let you choose a seat & some charge you to choose a seat, some let you check one bag, some two, some none without a fee. It seems like some standardization needs to be put into place.
Vicente of Miami FL (03/01/08)I joined the $9 Spirit Club. It is really a $29 dollar charge, but they call it the $9 dollar club. Quite deceiving until they charge you an extra 20 dollars, 20 days after you already paid $9. I joined and open an account to keep track of my frequent flyer miles. After more than 18 flights, I took the time to see my frequent flyer miles. To my surprise, I had a balance of 0. I immediately called Spirit to fix the error on my two year old account. That's when I was told, that I had to go online to my account every time I flew, to input my miles by myself. They only allow a 30 day window to input your miles, or you loose them.
First of all, it is not my job to keep records in the Spirit Website. It is their responsibility to keep my miles with my account number. In addition of placing all the work and responsibility on the passenger, if you do not know of this little rule, you lose all of your miles. I honestly believe that this airline is not practicing fair business rules. THEY DO NOT WARN YOU ABOUT THIS RULE. It is in very little font in the terms and agreements. It is obviously designed so the passenger will lose the miles. WHAT IS THE POINT OF PAYING $29 for a frequent flyer program, if I have to assume all of their data entry work, related to my account. I DO NOT WORK FOR SPIRIT, AND I DO NOT ACCEPT THE RESPONSIBILITY OF A PART TIME DATA ENTRY ON THEIR WEBSITE. Thank you very much.
Spirit has not credited my frequent flyer miles that total over 50,000.
First of all, it is not my job to keep records in the Spirit Website. It is their responsibility to keep my miles with my account number. In addition of placing all the work and responsibility on the passenger, if you do not know of this little rule, you lose all of your miles. I honestly believe that this airline is not practicing fair business rules. THEY DO NOT WARN YOU ABOUT THIS RULE. It is in very little font in the terms and agreements. It is obviously designed so the passenger will lose the miles. WHAT IS THE POINT OF PAYING $29 for a frequent flyer program, if I have to assume all of their data entry work, related to my account. I DO NOT WORK FOR SPIRIT, AND I DO NOT ACCEPT THE RESPONSIBILITY OF A PART TIME DATA ENTRY ON THEIR WEBSITE. Thank you very much.
Spirit has not credited my frequent flyer miles that total over 50,000.
Kim of Birmingham AL (02/24/08)To make a long story short this airline charged my credit card for prepaid luggage at $10 per bag when prepaid on line and if not prepaid, charged $20 per bag at airport. I prepaid for two checked bags prior to departure on 2/21/08. $40 charge on credit card and was told by spirit rep that charge was for $20 depart flight and $20 return flight because reservation was round trip. On making modification to return flight I was assured that pre-paid luggage fee would transfer to new flight. My son gets to airport in sanjuan, PR and is chrged total $40 for 2 bags. He was told that there was no pre-paid bags on his reservation and he would have to pay the $40.
I then called spirit customer service dept at 4am in the morning to be told that there was no record of any luggage pre-paid on this reservation and that my credit card was never charged $40 except at the airport. By this time I am furious and the only thing I'm told is that they can have accounting dept review it. In the mean time I am out of $80 and a rep telling me that that charge that they did not make on my card prior to departure date of 2/21/08 at 8:10PM must be for luggage charged for bags on departing flight. I really want to know what direction to go in to get this resolved and get the word out that this airline uses deceptive practices and will fraudulently charge you and attempt to justify it.
I then called spirit customer service dept at 4am in the morning to be told that there was no record of any luggage pre-paid on this reservation and that my credit card was never charged $40 except at the airport. By this time I am furious and the only thing I'm told is that they can have accounting dept review it. In the mean time I am out of $80 and a rep telling me that that charge that they did not make on my card prior to departure date of 2/21/08 at 8:10PM must be for luggage charged for bags on departing flight. I really want to know what direction to go in to get this resolved and get the word out that this airline uses deceptive practices and will fraudulently charge you and attempt to justify it.
Mabel of Orlando FL (02/22/08)We traveled round trip from Orlando to Puerto Rico. On our way back, our suitcases were open and things were stolen. I have tried to contact Spirit both here in the US and Puerto Rico. I have left numerous messages, and they do not return my calls. I think that it is time to start a class action suit against this irresponsible company.
We went to Puerto Rico to re-live a part of our childhood. Out hometown was celebrating 150 years' anniversary of the city Carnival.We took numerous and irreplaceable pictures. One of the things stolen was our camera. We will never be able to have that experience again.
We went to Puerto Rico to re-live a part of our childhood. Out hometown was celebrating 150 years' anniversary of the city Carnival.We took numerous and irreplaceable pictures. One of the things stolen was our camera. We will never be able to have that experience again.
Barry of Suffern NY (02/21/08)
I spent 4 hours and 22 minutes on hold wating for a rsponse that waeven remotely civil. Don't fly this airline. Rude.Unprofessional. Done!!!
I spent 4 hours and 22 minutes on hold wating for a rsponse that waeven remotely civil. Don't fly this airline. Rude.Unprofessional. Done!!!
Shawn of Bronx NY (02/15/08)I paid for a flight that should leave from La Guardia to Fort Lauderdale to Jamaica, all on the same Airline, Spirit. I checked-in at La-Guardia, I was given two boarding pass one for La Guardia and the other for Fort Lauderdale to Jamaica. When I got to Fort Lauderdale they said they are not able to put us on the connecting flight to Jamaica, and we will have to find our own way there. They offered no assistance, no refund, no accommodation, we were just left to vend for ourselves in a strange city!
I was supposed to arrive in Jamaica at about 4:00 p.m. I had to spend my own moey (over $350) to find my way to Jamaica, and I arrived in Jamaica at 4:00 a.m. the following morning! To date I have tried to get a refund from Spirit for expenses and inconvenience, but with no success, I need some help in resolving this matter.
I was supposed to arrive in Jamaica at about 4:00 p.m. I had to spend my own moey (over $350) to find my way to Jamaica, and I arrived in Jamaica at 4:00 a.m. the following morning! To date I have tried to get a refund from Spirit for expenses and inconvenience, but with no success, I need some help in resolving this matter.
Coleridge of West Palm Beach FL (01/23/08)Living in the USA, and of course traveling on a US passport, it is required for me to have a return ticket before I leave the US. I'm in Jamaica and unfortunately, my return ticket was lost or misplaced. There is no way to contact the Airline as the 800 # is down. I called several times during the evening and into the night, my last call was at 2:00AM, still the same recording. I called home and got a number for the office in FL, but I went through an automated telephone system with no luck. For each of the choices given, the line rang once and then went dead. Apparently, they don't have a Customer Service Dept. Now, I am forced to purchase a return ticket. Spirit Airline: NEVER AGAIN.
Gloria of Guatemala City OTHER (01/18/08)
I have been flying from Guatemala to Fort Lauderdale on Spirit ever since they started service here in May 2007. During that time, I have made 6 round trips and just want to say that I have nothing but praise for all of the employees of Spirit in Guatemala. They couldn't be more helpful or pleasant. I have only experienced one delay. In fact, they usually arrive early, both in FLL and GUA. I have to admit that things can be a little hectic in FLL sometimes, however, personnel there have always been helpful. And as for the planes, the seats are very comfortable and you have more room in the Airbus than in most other planes. And thanks to their reasonable fares, I am able to visit my family in the States more often and have them visit me.
I have been flying from Guatemala to Fort Lauderdale on Spirit ever since they started service here in May 2007. During that time, I have made 6 round trips and just want to say that I have nothing but praise for all of the employees of Spirit in Guatemala. They couldn't be more helpful or pleasant. I have only experienced one delay. In fact, they usually arrive early, both in FLL and GUA. I have to admit that things can be a little hectic in FLL sometimes, however, personnel there have always been helpful. And as for the planes, the seats are very comfortable and you have more room in the Airbus than in most other planes. And thanks to their reasonable fares, I am able to visit my family in the States more often and have them visit me.
John of Parkland FL (01/02/08)
Our family of six traveled to Nassau (NAS) 0n 6/06/07. We had six pieces of luggage. Upon arrival at Nassau and awaiting for the luggage to come down, we waited until everyone at the airport was gone. We were told that the luggage was not on our plane nor the next plane due in one hour. We waited. NO luggage. We then proceeded to our hotel with no luggage. When the hotel tried to contact Spirit Airlines for us they got a recording that due to the high volume of calls they could not respond and to please call back tomorrow.
Our grandchildren did not have any clothing, bathing suits, underwear, toothbrushes and neither did my daughter and my husband and I. We had to buy immediately necessary items to get by the night. Needless to say we waited three days for Spirit Airlines to find+ all our lost luggage. We immediately went to the town to buy all the things that were needed to enjoy our last two days in the Bahamas. The expense was huge. It is not like being able to shop at dept. stores and get any kind of discount. We have in our possession receipts that total $1200. We did find out that after three days that all of our luggage went to Cancun Mexico. It was returned to us at the end of the third day. We want a resolution for the extra expense that occured to us, not counting the loss of a very good day 's expense shopping and cabs and losing a day out of the area just trying to find stores that had all the necessary items to let the children swim and dress for the vacation.
Our family of six traveled to Nassau (NAS) 0n 6/06/07. We had six pieces of luggage. Upon arrival at Nassau and awaiting for the luggage to come down, we waited until everyone at the airport was gone. We were told that the luggage was not on our plane nor the next plane due in one hour. We waited. NO luggage. We then proceeded to our hotel with no luggage. When the hotel tried to contact Spirit Airlines for us they got a recording that due to the high volume of calls they could not respond and to please call back tomorrow.
Our grandchildren did not have any clothing, bathing suits, underwear, toothbrushes and neither did my daughter and my husband and I. We had to buy immediately necessary items to get by the night. Needless to say we waited three days for Spirit Airlines to find+ all our lost luggage. We immediately went to the town to buy all the things that were needed to enjoy our last two days in the Bahamas. The expense was huge. It is not like being able to shop at dept. stores and get any kind of discount. We have in our possession receipts that total $1200. We did find out that after three days that all of our luggage went to Cancun Mexico. It was returned to us at the end of the third day. We want a resolution for the extra expense that occured to us, not counting the loss of a very good day 's expense shopping and cabs and losing a day out of the area just trying to find stores that had all the necessary items to let the children swim and dress for the vacation.
Phil of Oxford MI (12/29/07)Earlier this year I made reservations to fly with a friend to Tampa Florida. We had to reschedule the flight for a month later, and Spirit reservations in Fraser Michigan handled the booking and changes in our itinerary. They made a number of additional charges and asked me to pay with a credit card. The additional charges were $200 more than the original booking, and Spirit was paid by Visa; the following billing we paid the credit card company.
Now comes the hooker--the original booking that we canceled was never canceled by Spirit, and they want us to pay TWICE for the trip. They were paid by the Bill Me Later people and have not returned the money to them, even though the earlier flight was canceled and re-booked for March--and we paid right away. They do not seem to care about what they are doing when it comes to customers who pay. We are being hounded by some bill collectors who have no idea what is going on.
The credit card payment was not handled properly by Spirit, and the daily harasment by bill collectors is hurting our credit rating that has been spotless up until now. We are retirees living on SS and cannot afford to pay twice for the same service. Spirit knows that they were paid twice because they track payments. They are playing games with our credit, and we are made to suffer for their greed. Bill Me Later is in the loop, and they also know that they should not have paid for the canceled reservation.
Now comes the hooker--the original booking that we canceled was never canceled by Spirit, and they want us to pay TWICE for the trip. They were paid by the Bill Me Later people and have not returned the money to them, even though the earlier flight was canceled and re-booked for March--and we paid right away. They do not seem to care about what they are doing when it comes to customers who pay. We are being hounded by some bill collectors who have no idea what is going on.
The credit card payment was not handled properly by Spirit, and the daily harasment by bill collectors is hurting our credit rating that has been spotless up until now. We are retirees living on SS and cannot afford to pay twice for the same service. Spirit knows that they were paid twice because they track payments. They are playing games with our credit, and we are made to suffer for their greed. Bill Me Later is in the loop, and they also know that they should not have paid for the canceled reservation.
Wayne of Fort Myers FL (12/27/07)
Thanksgiving this year started off with a very unpleasant flight at Spirit Airlines. I was flying back my hometown of Detroit (DTW) from Fort Myers (RSW) on a 7:00 a.m. flight.
As with many airlines, Spirit requested that I check in 30 minutes prior to the departure time. I found some rush hour traffic that morning and ended up getting to the ticket counter at 6:35 a.m., 25 minutes prior to my scheduled departure. I pleaded with them to try and get me on the flight, but the agent would not budge. I was actually told that the reason for not allowing me to check in was that my luggage would not make it to the plane in time and that I still had to get through security. I just couldn't fathom how they would have difficulty getting my bag to the airplane at a small airport such as RSW in a 25-minute time span.
On top of this, Spirit Airlines now charges a ridiculous fee of $10 per checked bag! If I am paying the extra money to bring my bag with me then surely you think they would go a tiny bit out of their to get it where it needs to be. Nope, not Spirit Airlines.
At this point I was disappointed, but not angry, and accepted the idea that I was not going to make the flight. I asked what my options were and was told that they had extra room on the 10:30 a.m. flight later that morning. Great I thought. Wrong. That will be an additional $70. This is the point where I start to get very upset.
After arguing very loudly with the ticket agent for a minute or two the manager now finally decides to come over and informs me that if I didn't calm down, that they would not put me on any flight period! At this point I decided to calm down and to take my case up with their customer service department later on.
The manager then proceeded to have a conversation with a co-worker behind the counter in which I distinctly heard and saw her call me a derogatory name. I confronted her on the spot and asked if she called all her customers that name.
I ended up having to shell out the additional money to get on the next flight and after a month of trying to get any type of response from Spirit Airlines customer service department, I am fed up and I am writing to let others know...DO NOT FLY SPIRIT AIRLINES!
In the end, I actually made it through the terminal only to see the original flight I was suppose to be on still sitting at the gate waiting to taxi. Had Spirit Airlines gone a tiny bit out of their way, I could have made the 7:00 a.m. flight with time to spare. Instead they stuck me with a ridiculous re-booking fee and passed derogatory comments in the process. To top everything off, on my return flight, they had a mysterious 2 hour delay. Now why shouldnt I get to charge them $70 for not being on time?
I ended up having to pay a rediculous $70 re-booking fee for a flight I could have made.
Thanksgiving this year started off with a very unpleasant flight at Spirit Airlines. I was flying back my hometown of Detroit (DTW) from Fort Myers (RSW) on a 7:00 a.m. flight.
As with many airlines, Spirit requested that I check in 30 minutes prior to the departure time. I found some rush hour traffic that morning and ended up getting to the ticket counter at 6:35 a.m., 25 minutes prior to my scheduled departure. I pleaded with them to try and get me on the flight, but the agent would not budge. I was actually told that the reason for not allowing me to check in was that my luggage would not make it to the plane in time and that I still had to get through security. I just couldn't fathom how they would have difficulty getting my bag to the airplane at a small airport such as RSW in a 25-minute time span.
On top of this, Spirit Airlines now charges a ridiculous fee of $10 per checked bag! If I am paying the extra money to bring my bag with me then surely you think they would go a tiny bit out of their to get it where it needs to be. Nope, not Spirit Airlines.
At this point I was disappointed, but not angry, and accepted the idea that I was not going to make the flight. I asked what my options were and was told that they had extra room on the 10:30 a.m. flight later that morning. Great I thought. Wrong. That will be an additional $70. This is the point where I start to get very upset.
After arguing very loudly with the ticket agent for a minute or two the manager now finally decides to come over and informs me that if I didn't calm down, that they would not put me on any flight period! At this point I decided to calm down and to take my case up with their customer service department later on.
The manager then proceeded to have a conversation with a co-worker behind the counter in which I distinctly heard and saw her call me a derogatory name. I confronted her on the spot and asked if she called all her customers that name.
I ended up having to shell out the additional money to get on the next flight and after a month of trying to get any type of response from Spirit Airlines customer service department, I am fed up and I am writing to let others know...DO NOT FLY SPIRIT AIRLINES!
In the end, I actually made it through the terminal only to see the original flight I was suppose to be on still sitting at the gate waiting to taxi. Had Spirit Airlines gone a tiny bit out of their way, I could have made the 7:00 a.m. flight with time to spare. Instead they stuck me with a ridiculous re-booking fee and passed derogatory comments in the process. To top everything off, on my return flight, they had a mysterious 2 hour delay. Now why shouldnt I get to charge them $70 for not being on time?
I ended up having to pay a rediculous $70 re-booking fee for a flight I could have made.
David of Washington DC (12/19/07)
Spirit airlines was unwilling to offer any sort of accommodation whatsoever for a flight I missed this morning traveling from DCA to FLL.
I paid Spirit Airlines roughly $300.00 for a round-trip ticket. When I missed my flight I immediately called to have my itinerary switched, be placed on standby, offered a credit toward a re-booked flight, pretty much anything possible to still get down to FLL without completely forfeiting my entire fare. This is a common courtesy and an acceptable service done by every airline - except Spirit. They seized my entire fair, cancelled my return ticket, and told me that if I would like I could rebook this reservation and pay the entire price of the ticket. The next available ticket out of DCA to FLL later today with the same return flight was $400+ dollars, which I was told I would have to pay in full out of my pocket.
It is completely outrageous for an airline to take advantage of a consumer like this. Many mitigating factors can lead to a missed flight and Spirit Airlines should be willing to work with the consumer.
Lost $300 to Spirit Airline and spent an additional $360 to book this ticket again on another airline.
Spirit airlines was unwilling to offer any sort of accommodation whatsoever for a flight I missed this morning traveling from DCA to FLL.
I paid Spirit Airlines roughly $300.00 for a round-trip ticket. When I missed my flight I immediately called to have my itinerary switched, be placed on standby, offered a credit toward a re-booked flight, pretty much anything possible to still get down to FLL without completely forfeiting my entire fare. This is a common courtesy and an acceptable service done by every airline - except Spirit. They seized my entire fair, cancelled my return ticket, and told me that if I would like I could rebook this reservation and pay the entire price of the ticket. The next available ticket out of DCA to FLL later today with the same return flight was $400+ dollars, which I was told I would have to pay in full out of my pocket.
It is completely outrageous for an airline to take advantage of a consumer like this. Many mitigating factors can lead to a missed flight and Spirit Airlines should be willing to work with the consumer.
Lost $300 to Spirit Airline and spent an additional $360 to book this ticket again on another airline.
Frederick of Dearborn Heights MI (12/05/07)I booked at flight from DTW to LAS for 3 passengers on Spirit. We were at DTW waiting on our flight, when I noticed my brother was nervous as he hadn't flown in 30 years (I fly often, but not on Spirit). So, I asked to upgrade to first class. The ramp agent told me it was $65 per person. I thought great. Not only did she NOT tell me that this was just a BIGGER seat, but that food and drinks were not included on any flight. So, I had to pay $10 per bag that I checked in, $65 for the bigger seat, and $4.00 for a snacklike bag of pretzels. I called and talked to a supervisor and Kenji stated that I sat in the seat, so she wasn't refunding it. I said that's impossible, I didn't know what I was getting for the money and there was no disclosure from the agent on what I was paying for. I wouldn't have done it.
The ride wasn't any different than being in their CHILDLIKE seats for coach and it didn't make my brother any more comfortable. Actually the ride was very turbilent and no one apologized for the inconvenience.
The ride wasn't any different than being in their CHILDLIKE seats for coach and it didn't make my brother any more comfortable. Actually the ride was very turbilent and no one apologized for the inconvenience.
Robert of Forked River NJ (12/05/07)I recently had the displeasure of flying the new Spirit Air. Their new planes are so small that you sit cramped in like a sardine with your knees in your chest. They do not offer a blanket, pillow, soft drink, even a glass of water. If you want a glass of water there is a two buck charge but no cash as they only accept credit cards. Movies or music? Forget about it. They charge for everything including your luggage on the plane. And if you don't pay up front for luggage when booking your reservations there's a double luggage surcharge when you arrive to check in. And if you have to use the bathroom, well that's still free for the moment, but if you want toilet paper? I asked the flight attendant just exactly what her job was? She said in case the plane crashed she was there to save me. I kid you not. This may be the worst run airline of all time. My prediction is that the current management will be fired within a year or the complaints will be so loud that they'll have to change their ways. I would not accept a free ticket to fly Spirit as that is how awful their service is. What service?
Sean of Ruskin FL (11/29/07)Coming home from a lovely trip in St. Maarten, I had a terrible encounter with Spirit Airlines. (I have not previously had an altercation/encounter with an airline.) On 11/24/07 I got to FL enroute to Tampa, or so I thought. I was told there was not a trip scheduled for me to go to TPA even though I had bought my ticket far in advance, 09/03/07. They asked if I ever made the first leg of my trip to go to St. Maarten even though I showed them the stamped passport and the electronic ticket. Nicole, a supervisor, told me it was the fault of Orbitz.com. She insisted the only resolution was for me to buy a ticket to fly out the next day. I decided to call Orbitz; the rep told me that I was indeed set to go to TPA that night, and that Spirit was lying. So in talking to Orbitz the rep asked if he could talk to the Spirit Supervisor. She declined to speak with him. So the Orbitz rep decided to call Spirit's 800 number. We got a rep named Paris who asked to speak to Nicole who told him to call 954-359-0900; and Paris told us that no one was answering the phone.
I looked to my right and heard a woman who returned from a 10-day cruise and had no clothes because Spirit had lost her bags. While all this is happening the other Supervisor, Nazma Mohammed, was in a shouting match with a young lady and her two small children who Spirit had also bumped from their trip. The Supervisor decided to call the police. The Police stated This is every night with Spirit. We break up fights all the time. Moments later another woman and her family were yelling at the service counter as they had been bumped. I later saw a young lady from California who was bumped and was told she had to pay and additional $350.00 to go to her home the next day. There were several people who were bumped that night. No less than 9 passengers had been bumped that night with No Explanation, No accommodations, No apology, No Recourse, Just the abusive behavior from the Supervisors Nicole and Nazma Mohammed. Spirit did not own the problem; they made it seem as if it were the fault of the bumped passenger .
I had no where to go--no rental car, no hotel; just inappropriate behavior from a group of classless individuals who Spirit deemed management material. I would not fly with Spirit if they offered me 10 years free travel. They are absolutely repulsive. Customer Service is at a premium, and they do not honor obligations to paying passengers.
I looked to my right and heard a woman who returned from a 10-day cruise and had no clothes because Spirit had lost her bags. While all this is happening the other Supervisor, Nazma Mohammed, was in a shouting match with a young lady and her two small children who Spirit had also bumped from their trip. The Supervisor decided to call the police. The Police stated This is every night with Spirit. We break up fights all the time. Moments later another woman and her family were yelling at the service counter as they had been bumped. I later saw a young lady from California who was bumped and was told she had to pay and additional $350.00 to go to her home the next day. There were several people who were bumped that night. No less than 9 passengers had been bumped that night with No Explanation, No accommodations, No apology, No Recourse, Just the abusive behavior from the Supervisors Nicole and Nazma Mohammed. Spirit did not own the problem; they made it seem as if it were the fault of the bumped passenger .
I had no where to go--no rental car, no hotel; just inappropriate behavior from a group of classless individuals who Spirit deemed management material. I would not fly with Spirit if they offered me 10 years free travel. They are absolutely repulsive. Customer Service is at a premium, and they do not honor obligations to paying passengers.
Vincent of Bayville NJ (11/28/07)
I booked tickets to Myrtle Beach from Atlantic City when thery were having the $9.00 sale I had also put in the promotional code 24 Hours which was applied as well bringing the fare down to $2.00 a fare each way so before taxes that made it $4.00 a round trip ticket. The total for all 4 tickets was $129.20 with the Travel insurance, Without the Travel insurance it was $81.20 and, I choice without bringing the total to $81.20 that price was shown after the processing of the credit card.
When I got home I checked my email and everything was correct and confirmed except for the price they gave me the price without the 24 hours code bringing it to $137.20. I called the company as soon as I read the email to explain what happened and they put my on with Tryke the supervisor and he said to me there was nothing he can do this reservation was booked through Spirit airline.com and that he can not do anything to help me. I asked him who to contact that can help me he told me there is no complaint department for spirit.com. I asked him what should I do then someone should be able to help me regarding this matter he then gave me your mailing address
I booked tickets to Myrtle Beach from Atlantic City when thery were having the $9.00 sale I had also put in the promotional code 24 Hours which was applied as well bringing the fare down to $2.00 a fare each way so before taxes that made it $4.00 a round trip ticket. The total for all 4 tickets was $129.20 with the Travel insurance, Without the Travel insurance it was $81.20 and, I choice without bringing the total to $81.20 that price was shown after the processing of the credit card.
When I got home I checked my email and everything was correct and confirmed except for the price they gave me the price without the 24 hours code bringing it to $137.20. I called the company as soon as I read the email to explain what happened and they put my on with Tryke the supervisor and he said to me there was nothing he can do this reservation was booked through Spirit airline.com and that he can not do anything to help me. I asked him who to contact that can help me he told me there is no complaint department for spirit.com. I asked him what should I do then someone should be able to help me regarding this matter he then gave me your mailing address
Tash of Usaf Academy CO (11/26/07)I am due to fly with Spirit Airlines from FLL to MBJ and return from MBJ to FLL. A few weeks after booking my flight with them they sent me an email stating that my flight was changed. They moved my flight to a different date. When I called them they said that they could not do anything for me and they cannot give me any type of compensation. The representative refused to let me speak to a manager, then hung up on me. I was given three different reasons why the flight was canceled, but none of them was realistic. I cannot cancel this flight because they will not give me back the full amount paid.
This is the first flight that I have to take to return from Jamaica--but is an entire day before I had planned, I will have to stay in a hotel close to the airport that will cost me over $100. I will have to buy meals since I will be staying over night to catch my other flight the next day.
This is the first flight that I have to take to return from Jamaica--but is an entire day before I had planned, I will have to stay in a hotel close to the airport that will cost me over $100. I will have to buy meals since I will be staying over night to catch my other flight the next day.
Lisa of Wallingford CT (11/25/07)My 20-year-old, college student daughter had a flight booked on Spirit Air for 11/25 at 11:40 am from LaGuardia. On 11/24, my daughter who is a diabetic became ill and was rushed to the emergency room. When we arrived home at 7:30 pm, I called Spirit Air and told them my daughter would not be able to make the morning flight. I was told that they have a 24 hour policy. If you call within 24 hours prior to your flight, you have the option to cancel the flight and get a voucher good for one year, or you could rebook for a new flight within two calendar days of the original flight. I told them that I would see how my daughter was doing in the morning and would call to rebook for either Monday (11/26) or Tuesday (11/27).
I called this morning at 10:30am. I was told sorry -- you called too late. Your ticket has been canceled. After speaking with a supervisor, Kathy, I was told that the 24-hour policy ends three hours before flight time! And yet no one told me--even when I told them I would call in the morning to rebook.
I'm now out $200 for my daughter's plane ticket and am going to have to pay PREMIUM price on another airlines. Great thing to have happen right before Christmas. Spirit Air? Never again!
I called this morning at 10:30am. I was told sorry -- you called too late. Your ticket has been canceled. After speaking with a supervisor, Kathy, I was told that the 24-hour policy ends three hours before flight time! And yet no one told me--even when I told them I would call in the morning to rebook.
I'm now out $200 for my daughter's plane ticket and am going to have to pay PREMIUM price on another airlines. Great thing to have happen right before Christmas. Spirit Air? Never again!
Erich of Springfield MO (11/21/07)
Purchased r/t tickets from FLL to Guatemala City in August of 2007 for flights in January of 2008. Also purchased tickets for connecting flights from Kansas City-Detroit-Ft.Lauderdale in November, 2007 then on Nov 19th received e-mail from Spirit informing me my Jan 29th departure was cancelled and I was rebooked on a Jan 30th flight. Also my return departure from Guatemala had been changed to leave 6 hours later than originally scheduled.
The changes meant that NONE of my other flights would connect and when I called Spirit they couldn't have cared less that THEIR changes to my intinerary were going to require me to buy a new ticket to get to FLL ($189.00) not to mention lost money for hotel reservations in Guatemala ($70). I will never fly Spirit again and ater having read the other complaints posted here I now plan on this trip to only take carry-on luggage!
I had to discard 1/2 of one airline ticket costing me $100.00 plus buy another one way ticket to replace it costing me another $120.00. I lost $70 on hotel reservations in Guatemala that I could not show-up for AND had to spend a 13 hour night in the Ft. lauderdale Hollywood airport prior to my departure on Spirit...all due to Spirit Air and its changes to my flights!
Purchased r/t tickets from FLL to Guatemala City in August of 2007 for flights in January of 2008. Also purchased tickets for connecting flights from Kansas City-Detroit-Ft.Lauderdale in November, 2007 then on Nov 19th received e-mail from Spirit informing me my Jan 29th departure was cancelled and I was rebooked on a Jan 30th flight. Also my return departure from Guatemala had been changed to leave 6 hours later than originally scheduled.
The changes meant that NONE of my other flights would connect and when I called Spirit they couldn't have cared less that THEIR changes to my intinerary were going to require me to buy a new ticket to get to FLL ($189.00) not to mention lost money for hotel reservations in Guatemala ($70). I will never fly Spirit again and ater having read the other complaints posted here I now plan on this trip to only take carry-on luggage!
I had to discard 1/2 of one airline ticket costing me $100.00 plus buy another one way ticket to replace it costing me another $120.00. I lost $70 on hotel reservations in Guatemala that I could not show-up for AND had to spend a 13 hour night in the Ft. lauderdale Hollywood airport prior to my departure on Spirit...all due to Spirit Air and its changes to my flights!
Gladys of Yorktown Heights NY (11/17/07)
Santa 5,000 Bonus Miles Promotion Their promotion went out Dec 21 2006 if booked by Dec 31 2006. I booked two flights on two separate days. Their fine print stated the bonus miles would be awarded by July 14 2006. Numerous emails and even a letter to their headquarters resulted in nothing. There is nobody to talk to!
Santa 5,000 Bonus Miles Promotion Their promotion went out Dec 21 2006 if booked by Dec 31 2006. I booked two flights on two separate days. Their fine print stated the bonus miles would be awarded by July 14 2006. Numerous emails and even a letter to their headquarters resulted in nothing. There is nobody to talk to!
Patrick of Stony Brook NY (10/12/07)
Spirit Airlines lost my luggage on April 30th (flight from Florida to NY). I submitted a claim in the month of May. I contacted the luggage resolution department several times and was told to call back after 90 days. I have been calling every week since and they have not answered and they do not return my messages. I am looking for status on my lost luggage and either my bag or reimbursement for the content.
lost luggage
Spirit Airlines lost my luggage on April 30th (flight from Florida to NY). I submitted a claim in the month of May. I contacted the luggage resolution department several times and was told to call back after 90 days. I have been calling every week since and they have not answered and they do not return my messages. I am looking for status on my lost luggage and either my bag or reimbursement for the content.
lost luggage
Joe of Jupiter FL (10/02/07)
I made an online booking Friday after work. I had to visit a friend recovering from surgery and I didn't check the confirmation until the following morning. I noticed the flight was booked to leave on the wrong date. I immediately contacted Spirit Air and fought through four e-mails and three phone calls. No use - I have to pay a $180 travel change fee. GOOD LUCK FLYING WITH THIS CARRIER!
I made an online booking Friday after work. I had to visit a friend recovering from surgery and I didn't check the confirmation until the following morning. I noticed the flight was booked to leave on the wrong date. I immediately contacted Spirit Air and fought through four e-mails and three phone calls. No use - I have to pay a $180 travel change fee. GOOD LUCK FLYING WITH THIS CARRIER!
Daniel of Brigantine NJ (09/29/07)I booked a flight with Spirit for my friend to fly from Costa Rica and paid in advance for 2 checked bags. Whe she checked in they told her no bags were paid for and had to pay again. My flight record locator shows 2 bags were prepaid. This airline is a joke as there is no one to report problems with other than reservations people who can not help. Also when you book on line option boxes are prechecked by Spirit and you must uncheck the boxes or you get charged for something you dont want.
Krista of Rancho Cucamonga CA (09/18/07)Booked flight for 4 people, Spirit cancelled flight offered full refund August 3, 2007 still waiting for refund after 1 1/2 months. Can't talk to a person. They just say accounting has to issue refund. Yet I can't call accounting, just can talk to outsourced reservation agents.
Forced us to purchase 4 tickets one way with no advance notice. Financial burden. Have spent probably at least 15 hours on phone trying to get my money. Extremely stressful.
Forced us to purchase 4 tickets one way with no advance notice. Financial burden. Have spent probably at least 15 hours on phone trying to get my money. Extremely stressful.
Judith of Naples FL (09/18/07)On June 28, 2007 I booked a trip from Ft. Lauderdale to Nassau for Dec. 20, 2007 that was was on flight NK 409, the return was to be from Providencales back to Ft. Lauderdale on Jan. 2 2008. That is flight # NK160. This was done by phone with Spriit Air and was for two people. On Aug. n7 ,2007 I receive an email from Spirit Air that says you have been reallocated to flight # NK 160 on Jan. 5,2008. When I call to complain Spirit Air is quite nasty and says that there is nothing to be done, they will not refund the money as they have put us on the next available flight. I had to rebook the flight on AA at an double the cost.
Frank of Hummelstown PA (08/09/07)
On 29 Aug 07 my wife, Franceen, and I had round trip seat reservations on Spirit Air flight NK395/NK394 from Reagan National (DCA) to Fort Lauderdale (FLL). After waiting several hours past our departure time we were informed that the flight had been cancelled. There was no assistance offered by the agents other than to rebook on a flight departing 4 days later.
We were left to find our own transportation which we did on American Airlines at a significant cost since we had to book imediately (AA 1219). The difference between the fares was due to the fact that we had to schedule imediately on AA opposed to the internet with Spirit Air which left us hanging and I believe Spirit should refund the difference.
On 29 Aug 07 my wife, Franceen, and I had round trip seat reservations on Spirit Air flight NK395/NK394 from Reagan National (DCA) to Fort Lauderdale (FLL). After waiting several hours past our departure time we were informed that the flight had been cancelled. There was no assistance offered by the agents other than to rebook on a flight departing 4 days later.
We were left to find our own transportation which we did on American Airlines at a significant cost since we had to book imediately (AA 1219). The difference between the fares was due to the fact that we had to schedule imediately on AA opposed to the internet with Spirit Air which left us hanging and I believe Spirit should refund the difference.
Lisa of Oviedo FL (08/08/07)
Okay we had several people fly on this horrible airline and here is all that occurred.
1. two of the folks had their flight cancelled the day they flew (Sat.) and were told they either left in 3 hours or waited until Tuesday and missed their trip to Machu Picchu.
2. We arrived and had no luggage - called everyday and everyday told it arrived - made long trips to the airport (had a driver check) and bags NEVER arrived. We had about 40 people on our flight who did not get bags and they will not deliver them. We also met several people in the airport who were there to pick their bags up that arrived from 7-10 days ago.
3. Day we were leaving told it arrived got there early and it did not.
4. On the way home none of us could make the connecting flight with the fares they sold use just over $500 each so not free. They told us we would be fine and then when we landed there was not enough time to check our bags after going to customs because the lines were over 3 hours long. I group that flew in on Thursday got home instead of at 8 am at 6 pm. The second group who arrived on Sunday were told they could not get home until Tuesday so they had to drive home.
Now the missing bag has required 22 phone calls, a form was finally sent on 7/19. A claim was made with the Better Business Bureau on 7/20 but of course no one has called as no one cares.
I fly about 25,000-50,000 miles a year depending on the year for the past 15 years. The entire flight was a nightmare and my family will never fly again (oh by the way they actually charged us $10 for the bag that never arrived and will not refund that amount).
Spirit has no business being in business.
On a happy note we stayed the Hotel Delfines which we absolutely loved and enjoyed every minute of our time in Peru that did not involve dealing with this airline.
PART II
Okay it gets even better - I got a phone call last night at 11 pm and they found my bag supposedly - I could come to the airport this morning and pick it up. I had to go anyway and when I got there it was not there.
Later in the day I got a phone call that some lady in a suit (me) came to pick up my bag and was all mad it was not there when indeed it was and it would be delivered to my home.
Well it is amazing it was delivered to my home but no wonder I did not know it - it was not our bag. Someone had written our name and address on a bag tag and put it on a bag that was NOT ours - it was a different brand of luggage and when I opened it to make sure that they did not put our stuff in a different bag it was filled with expense items that obvious belonged to someone else. If you are missing a nice watch and some great men's polo shirts and new tennis shoes then your bag is in Orlando.
The delivery guy got mad that I would not sign as it was not my bag - Also called the insurance agency immediately as my guess is this will be used by Spirit as another scam to say they found our bag and refused it - It amazed me that someone else would put a bag tag with our name, address and phone number on a bag - BEWARE - We are worried they will use this to not pay a claim.
Okay we had several people fly on this horrible airline and here is all that occurred.
1. two of the folks had their flight cancelled the day they flew (Sat.) and were told they either left in 3 hours or waited until Tuesday and missed their trip to Machu Picchu.
2. We arrived and had no luggage - called everyday and everyday told it arrived - made long trips to the airport (had a driver check) and bags NEVER arrived. We had about 40 people on our flight who did not get bags and they will not deliver them. We also met several people in the airport who were there to pick their bags up that arrived from 7-10 days ago.
3. Day we were leaving told it arrived got there early and it did not.
4. On the way home none of us could make the connecting flight with the fares they sold use just over $500 each so not free. They told us we would be fine and then when we landed there was not enough time to check our bags after going to customs because the lines were over 3 hours long. I group that flew in on Thursday got home instead of at 8 am at 6 pm. The second group who arrived on Sunday were told they could not get home until Tuesday so they had to drive home.
Now the missing bag has required 22 phone calls, a form was finally sent on 7/19. A claim was made with the Better Business Bureau on 7/20 but of course no one has called as no one cares.
I fly about 25,000-50,000 miles a year depending on the year for the past 15 years. The entire flight was a nightmare and my family will never fly again (oh by the way they actually charged us $10 for the bag that never arrived and will not refund that amount).
Spirit has no business being in business.
On a happy note we stayed the Hotel Delfines which we absolutely loved and enjoyed every minute of our time in Peru that did not involve dealing with this airline.
PART II
Okay it gets even better - I got a phone call last night at 11 pm and they found my bag supposedly - I could come to the airport this morning and pick it up. I had to go anyway and when I got there it was not there.
Later in the day I got a phone call that some lady in a suit (me) came to pick up my bag and was all mad it was not there when indeed it was and it would be delivered to my home.
Well it is amazing it was delivered to my home but no wonder I did not know it - it was not our bag. Someone had written our name and address on a bag tag and put it on a bag that was NOT ours - it was a different brand of luggage and when I opened it to make sure that they did not put our stuff in a different bag it was filled with expense items that obvious belonged to someone else. If you are missing a nice watch and some great men's polo shirts and new tennis shoes then your bag is in Orlando.
The delivery guy got mad that I would not sign as it was not my bag - Also called the insurance agency immediately as my guess is this will be used by Spirit as another scam to say they found our bag and refused it - It amazed me that someone else would put a bag tag with our name, address and phone number on a bag - BEWARE - We are worried they will use this to not pay a claim.
Shaun of North Hollwyood CA (08/06/07)
My bag containing two high end bodyboards (boogieboards) was completely shredded. It looked as though a bear mauled it. One board was destroyed. I made a complaint and was given numbers to call. I have called a dozen times, it has been a week and it is impossible to reach anyone at spirit. The voice mail said they will contact within 24 hours hahah.
Spirit is the worst airline i've ever dealt with. My outgoing flight from LA was delayed over an hour with no announcement. They conducted business as if everything was fine, not even mentioning the delay.
Pay to check bags, pay for a soda, But they sure don't pay when they destroy your property.
I lost a $200 board and a $60 bag. I fear i will never be compensated. I will take legal action if necessary.
My bag containing two high end bodyboards (boogieboards) was completely shredded. It looked as though a bear mauled it. One board was destroyed. I made a complaint and was given numbers to call. I have called a dozen times, it has been a week and it is impossible to reach anyone at spirit. The voice mail said they will contact within 24 hours hahah.
Spirit is the worst airline i've ever dealt with. My outgoing flight from LA was delayed over an hour with no announcement. They conducted business as if everything was fine, not even mentioning the delay.
Pay to check bags, pay for a soda, But they sure don't pay when they destroy your property.
I lost a $200 board and a $60 bag. I fear i will never be compensated. I will take legal action if necessary.
Robert of White Lake MI (07/31/07)
After booking one of Spirit Airlines bargan fares and getting seat assignments I was notified via e-mail that my flight plans have changed. After repeatedly calling the 800 number off and on for a period of two weeks and getting the message they were very busy, please call back at another time, I resorted to using the book a flight line. The ticket agent explained the flight has been cancelled and a refund would be issued.
I'm still out the money for the hotel with no recourse. These bargan fares should be looked at with an open eye as you could get stiffed in the long run. I wouldn't do any business with Spirit Airlines no matter what the deal is.
After booking one of Spirit Airlines bargan fares and getting seat assignments I was notified via e-mail that my flight plans have changed. After repeatedly calling the 800 number off and on for a period of two weeks and getting the message they were very busy, please call back at another time, I resorted to using the book a flight line. The ticket agent explained the flight has been cancelled and a refund would be issued.
I'm still out the money for the hotel with no recourse. These bargan fares should be looked at with an open eye as you could get stiffed in the long run. I wouldn't do any business with Spirit Airlines no matter what the deal is.
Tyler of Glassboro NJ (07/28/07)
I was on a flight leaving Ft. Lauderdale for Atlantic City and once we were in the air the pilot announced that one of the hydrolics broke and had to make an emergency landing in Miami because the runways were longer and then we waited 3 hours for them to burn enough fuel to land.
After we landed we were to board buses back to a hotel near Ft. Lauderdale only they didn't bring enough out to the airport. A group of us had to wait another hour for one bus to come back. The next day back in Ft. Lauderdale as our bus pulled up no one from Spirit knew we were coming so it was chaos until finally we were allowed in to get on the 11:00 flight that day.
I have tried to get a refund of my ticket because of all I had to go through and a man named Tito at Ft. Lauderdale told us we would be getting a refund. Once home I was told that they would only give a $100 voucher for another flight on Spirit. I also had a cat traveling with me who was stuck in her carrier for 14 hours during all this.
My father who was supposed to pick me up in Atlantic city was told the flight would be landing late that night and he waited for over an hour before finally learning that we had landed in Miami instead.
I was on a flight leaving Ft. Lauderdale for Atlantic City and once we were in the air the pilot announced that one of the hydrolics broke and had to make an emergency landing in Miami because the runways were longer and then we waited 3 hours for them to burn enough fuel to land.
After we landed we were to board buses back to a hotel near Ft. Lauderdale only they didn't bring enough out to the airport. A group of us had to wait another hour for one bus to come back. The next day back in Ft. Lauderdale as our bus pulled up no one from Spirit knew we were coming so it was chaos until finally we were allowed in to get on the 11:00 flight that day.
I have tried to get a refund of my ticket because of all I had to go through and a man named Tito at Ft. Lauderdale told us we would be getting a refund. Once home I was told that they would only give a $100 voucher for another flight on Spirit. I also had a cat traveling with me who was stuck in her carrier for 14 hours during all this.
My father who was supposed to pick me up in Atlantic city was told the flight would be landing late that night and he waited for over an hour before finally learning that we had landed in Miami instead.
Matthew of Madison CT (06/22/07)I purchase a ticket online for Spirit Air. Spirit Air intentionally sets their website to add hidden fees, some occuring 3 months after travel. I was charged extra fees for travel insurance because the site has pre checked boxes I missed. Noticed it after printing receipt. There is no way to get this charge reversed on line or with a ticket agent. Then 3 months after the flight they charged me for an annual travel membership without my permission. No way to email complaint, request credit. Calling headquarters only refers you to back to the site. There is no way to request a credit on line. In my opinion this is a dishonest airline and the employees I spoke to confirmed as much. BTW, they lost my bags. Never , nerver again.
Michael of Marietta GA (05/24/07)
I purchased a round trip ticket for my wife to Orlando. We found out that because she was not in her outbopund seat Spirit Air have cancelled without refund the return flight. I had to purchase another ticket on the same flight home. Spirit Air are absolutely adamant about the need to change more than 24 hours ahead. I had tried to do that but was 22 hours only ahead They have offered me a voucher for the value of the return leg which was $99 but advise that it will cost me $70 to use it.
I purchased a round trip ticket for my wife to Orlando. We found out that because she was not in her outbopund seat Spirit Air have cancelled without refund the return flight. I had to purchase another ticket on the same flight home. Spirit Air are absolutely adamant about the need to change more than 24 hours ahead. I had tried to do that but was 22 hours only ahead They have offered me a voucher for the value of the return leg which was $99 but advise that it will cost me $70 to use it.
K. of Farmington Hills MI (05/14/07)
I had a connecting flight,on Spirit Alines,in Ft. Lauderdale from San Juan to Detroit. Our flight landed in Ft. Lauderdale 25 minutes before our connecting was to leave. With 15 minutes to go the gate agent directed us to the front ticket counter. She said we had missed our flight. At the front ticket counter there was chaos. There were approximately 30 people trying to get answers as to what to do because they had missed their connections, just as i had.
My flight did not leave until 30 minutes after I was in the terminal. I think Spirit thought that our flight wasnt going to land in time and therefore sold our seats which is why they didnt direct us to the gate. We waited for nearly 2 hours to speak to a supervisor. Spirit had me escorted off the premises by the local sheriff department and I was told that Spirit was not honoring my ticket.
I had a connecting flight,on Spirit Alines,in Ft. Lauderdale from San Juan to Detroit. Our flight landed in Ft. Lauderdale 25 minutes before our connecting was to leave. With 15 minutes to go the gate agent directed us to the front ticket counter. She said we had missed our flight. At the front ticket counter there was chaos. There were approximately 30 people trying to get answers as to what to do because they had missed their connections, just as i had.
My flight did not leave until 30 minutes after I was in the terminal. I think Spirit thought that our flight wasnt going to land in time and therefore sold our seats which is why they didnt direct us to the gate. We waited for nearly 2 hours to speak to a supervisor. Spirit had me escorted off the premises by the local sheriff department and I was told that Spirit was not honoring my ticket.
Richard of East Hartford CT (04/04/07)I responded to an email for 8 dollar tickets to Ft Lauderdale, FL. I purchased two (what eneded up to be full priced) on-line tickets from NY to FL and then relaized the itinerary was changed. I immediately called the Spirit Airline customer service line and waited 2 full hours to talk to an incredibly rude customer service representative named STAR. The whole ordeal ended up costing me an additional 120.00 dollars! I see how they cover the cost of the 8 dollar tickets. They rip people off on the other end. I should have used USAIR or Southwest. I will never use them again. Hidden and additional costs beware!
Bernice of Orlando FL (03/20/07)
On February 18,2007 around 8:pm at night, I purchased 3 one way tickets from Atlanta Ga. I put the wrong return date in the computor -- February 18,2007 instead of March 18, 2007. We got to the aiport in Atlanta on 3/18/07 and we were DEVASATED, Spirit said that our trip was cancelled, and they could not help me until the next business date. I had to get back to Orlando Fl to go to work, on 3/19/07.
We had to get a flight on AIR TRAN, they charged us $800.00, I was stuck there was nothing we could do. I tried to expain to the manager at the Spirit Airline, that the date was incorrect, I showed him all of my papers, I had received a CONFIRMATION on my computor, from Spirit airline on 3/19/07 booking our flights, how could I have traveled on 3/18/07. The manager there told us he was sorry and there was nothing he could do for us.
On February 18,2007 around 8:pm at night, I purchased 3 one way tickets from Atlanta Ga. I put the wrong return date in the computor -- February 18,2007 instead of March 18, 2007. We got to the aiport in Atlanta on 3/18/07 and we were DEVASATED, Spirit said that our trip was cancelled, and they could not help me until the next business date. I had to get back to Orlando Fl to go to work, on 3/19/07.
We had to get a flight on AIR TRAN, they charged us $800.00, I was stuck there was nothing we could do. I tried to expain to the manager at the Spirit Airline, that the date was incorrect, I showed him all of my papers, I had received a CONFIRMATION on my computor, from Spirit airline on 3/19/07 booking our flights, how could I have traveled on 3/18/07. The manager there told us he was sorry and there was nothing he could do for us.
Paula of Berlin NJ (11/14/06)My husband and I had to unexpectedly leave from Key West a day earlier because of my mother-in-law taken ill and was on a ventilator in the hospital. We left out of Atlantic City on November 8 to Fort Lauderdale and then drove to the Keys. We were to return Atlantic City on November 12. Since the Keys to FLL is about a 4 hours drive, we had to take a flight out of the Key West airport on Continental Express, who by the way, could not do enough to help us. When we arrived in Fort Lauderdale it was 6:15 and there was a 6:50 flight to Atlantic City on Spirit. We ran to the ticket counter explaining to the Ticket Agent what had happened to our family member and that we needed to get back to Atlantic City.
Well, as usual, they didn't want to hear it. All she said was, sorry, flight is full and closed! Now the flight was not scheduled to take off until 6:50 and at 6:15 it was already full and closed? Knowing our situation and what we had to do as far as the family emergency, they did not want to hear it. So now we had to run to the USAirways ticket counter and buy two additional tickets to fly into PHL, when our vehicle was parked in ACY.
I am a former flight attendant and I flew 12 years. The representative could have gone to the flight asked for volunteers to give up their seats, they would have given them some sort of voucher so two people could get home to be with the family member but they did nothing. So now we had to make arrangements to have someone pick us up in PHL and then make arrangements to go to ACY to get our vehicle.
Never again will we fly Spirit. I also notice on our flight from ACY to FLL when we were deplaning the senior flight attendant did not even say good bye to the passengers. She was too busy doing paper work in the galley. I am glad I am not in charge of that inflight department. The lack of professionalism shown by Spirit Airlines has made me decide to use other airlines in the PHL/ACY area and since there are so many to choose from, it looks like Spirit will be out in the cold.
Well, as usual, they didn't want to hear it. All she said was, sorry, flight is full and closed! Now the flight was not scheduled to take off until 6:50 and at 6:15 it was already full and closed? Knowing our situation and what we had to do as far as the family emergency, they did not want to hear it. So now we had to run to the USAirways ticket counter and buy two additional tickets to fly into PHL, when our vehicle was parked in ACY.
I am a former flight attendant and I flew 12 years. The representative could have gone to the flight asked for volunteers to give up their seats, they would have given them some sort of voucher so two people could get home to be with the family member but they did nothing. So now we had to make arrangements to have someone pick us up in PHL and then make arrangements to go to ACY to get our vehicle.
Never again will we fly Spirit. I also notice on our flight from ACY to FLL when we were deplaning the senior flight attendant did not even say good bye to the passengers. She was too busy doing paper work in the galley. I am glad I am not in charge of that inflight department. The lack of professionalism shown by Spirit Airlines has made me decide to use other airlines in the PHL/ACY area and since there are so many to choose from, it looks like Spirit will be out in the cold.
Jill of Garden City MI (09/05/06)
I purchased 4 round trip tickets for my family to go to Florida. My husband was held back due to his work and an injury. I arrived at the airport and was informed that our flight was full. I went to the counter and informed the attendant my husband would not be using the flight to Florida, but will be using the flight back to Detroit. She was very thankful. Today, in Florida, we sat down to print out our boarding passes only to find out my husband did not have one. We called customer service who stated that because his rear was not sitting in the seat on the way out, they forfeited his ticket completely.
We paid for a seat there and a seat back. Basically, they told us too bad and that we would have to purchase another seat and gave us a ridiculous quote (much higher than the quote online). Supervisor Sara was of no help. She told us there was nothing she could do. Spirit is not a customer friendly airlines.
We had to purchase another ticket in order to get my husband home to Detroit. Furthermore, my husband had to be back home at a certain time, due to work and was unable to get on the same flight because it was full. He had to buy a ticket on a later flight. I want reimbursement. They owe us reimbursement of the monies spent and hassle.
I purchased 4 round trip tickets for my family to go to Florida. My husband was held back due to his work and an injury. I arrived at the airport and was informed that our flight was full. I went to the counter and informed the attendant my husband would not be using the flight to Florida, but will be using the flight back to Detroit. She was very thankful. Today, in Florida, we sat down to print out our boarding passes only to find out my husband did not have one. We called customer service who stated that because his rear was not sitting in the seat on the way out, they forfeited his ticket completely.
We paid for a seat there and a seat back. Basically, they told us too bad and that we would have to purchase another seat and gave us a ridiculous quote (much higher than the quote online). Supervisor Sara was of no help. She told us there was nothing she could do. Spirit is not a customer friendly airlines.
We had to purchase another ticket in order to get my husband home to Detroit. Furthermore, my husband had to be back home at a certain time, due to work and was unable to get on the same flight because it was full. He had to buy a ticket on a later flight. I want reimbursement. They owe us reimbursement of the monies spent and hassle.
Suzanne of Silver Spring MD (09/04/06)
My husband, Andrew, was scheduled to take a flight to Detroit today-- on Spirit Air. They weren't the cheapest, but they offer a fairly affordable business class and Northwest is on strike conditions. So, they seemed like a reasonable choice. WRONG WRONG WRONG!!! He's waiting to take the flight...there's no sign of any activity regarding check-in. He walks around a bit. Comes back. Still no sign of any activity. Turns out, the flight leaves TWENTY MINUTES EARLY. They put up a gone fishing style paper sign saying as much, near the gate. Are you kidding me?? They took his bag on a plane without him...crazy given the current security procedures.
The bot at the desk says they can give him a full refund. Then, later, they say, oh, sorry, we can only give you $65 and a voucher. Voucher?? I don't ever want to fly with these guys EVER again. A voucher doesn't help. They say, oh, well, we can get you on a flight tomorrow morning. Yeah, will it be run as well as this one?? The whole reason he's going is to be with my mom who's having surgery tomorrow morning. A flight tomorrow morning doesn't help us one iota. I called and got a fem bot named Rose. Can't give a last name. Of course not, in this age of NO ACCOUNTABILITY by corporations. She gives me the same story, with a nice sarcastic tone to it. Of course, there are no superiors to talk with. SHABBY!!
My cheap advice to you: AVOID SPIRIT. They're not that cheap. They're usually late. They treat you like crap. Their seats suck. And their customer service is LOUSY. Plus, they can't even run on a schedule...the one time they're not late, they just randomly leave twenty minutes early without all the passengers but with bags unmatched to passengers.
My husband, Andrew, was scheduled to take a flight to Detroit today-- on Spirit Air. They weren't the cheapest, but they offer a fairly affordable business class and Northwest is on strike conditions. So, they seemed like a reasonable choice. WRONG WRONG WRONG!!! He's waiting to take the flight...there's no sign of any activity regarding check-in. He walks around a bit. Comes back. Still no sign of any activity. Turns out, the flight leaves TWENTY MINUTES EARLY. They put up a gone fishing style paper sign saying as much, near the gate. Are you kidding me?? They took his bag on a plane without him...crazy given the current security procedures.
The bot at the desk says they can give him a full refund. Then, later, they say, oh, sorry, we can only give you $65 and a voucher. Voucher?? I don't ever want to fly with these guys EVER again. A voucher doesn't help. They say, oh, well, we can get you on a flight tomorrow morning. Yeah, will it be run as well as this one?? The whole reason he's going is to be with my mom who's having surgery tomorrow morning. A flight tomorrow morning doesn't help us one iota. I called and got a fem bot named Rose. Can't give a last name. Of course not, in this age of NO ACCOUNTABILITY by corporations. She gives me the same story, with a nice sarcastic tone to it. Of course, there are no superiors to talk with. SHABBY!!
My cheap advice to you: AVOID SPIRIT. They're not that cheap. They're usually late. They treat you like crap. Their seats suck. And their customer service is LOUSY. Plus, they can't even run on a schedule...the one time they're not late, they just randomly leave twenty minutes early without all the passengers but with bags unmatched to passengers.
Robert of Myrtle Beach SC (07/23/06)Once again using Spirit Air, my mother had a return flight to Newark airport on December 27th 2005. When we arrived at the airport we were told the flight was on time at approximatly 530PM. Ten minutes before boarding the flight was no longer on time and would be leaving Myrtle beach at 8 pm We left and returned at 7 pm to be told again the flight is not on time and 11pm was the next approximate time of departure. The gentlemen at the desk was not willing to discuss any other option for my mother and insisted she had to remain on this flight or wait until this plane was ready to leave. Her only other option was to reschedule for that Wednesday, at a $100.00 increase in fare.
His supervisor heard the conversation and was also less help then the counter clerk. (nice attitude) We left and returned at 10:30 Pm to be told the flight was now changed to 2am take off. I again spoke to the same two useless people at the desk who insisted that the next days flight was full however my wife is on the cell phone telling me the plane has a number of seats available for $325.00 and she could book the flight right at that time. The counter clerks were not helpping us in any form what so ever.They acted as if it didn't bother them a bit that all these people were stranded at Myrtle Beach, and lets not forget the nice folks back home waiting to pick all these floks up, shall we.
Arguments from all over the counter area began at this time from everyone arround us. Finally a women that had some sense spoke with my mother and put her on the Wednesday flight which is what she asked for hours earlier.At no additional charge, imagine that. As for Wednesday when we arrived at the airport the same clerk was at the desk and tried to charge my mother for additional packages at $50.00 per extra bag. This experience with this airlines or so called, is not our first run in with time delays and rude employees.
His supervisor heard the conversation and was also less help then the counter clerk. (nice attitude) We left and returned at 10:30 Pm to be told the flight was now changed to 2am take off. I again spoke to the same two useless people at the desk who insisted that the next days flight was full however my wife is on the cell phone telling me the plane has a number of seats available for $325.00 and she could book the flight right at that time. The counter clerks were not helpping us in any form what so ever.They acted as if it didn't bother them a bit that all these people were stranded at Myrtle Beach, and lets not forget the nice folks back home waiting to pick all these floks up, shall we.
Arguments from all over the counter area began at this time from everyone arround us. Finally a women that had some sense spoke with my mother and put her on the Wednesday flight which is what she asked for hours earlier.At no additional charge, imagine that. As for Wednesday when we arrived at the airport the same clerk was at the desk and tried to charge my mother for additional packages at $50.00 per extra bag. This experience with this airlines or so called, is not our first run in with time delays and rude employees.
Jelena K. of Los Anegles CA (04/25/06)This is the second complaint that I am forced to write! Or should I say the second complaint that I EVER had to write. And both are to the Spirit airlines. Wow What a horrible experience! First, I wasn’t able to change the return flight online because 'your system' is not set-up that way. I was placed on the hold for over 40 minutes and after I finally changed the flight with the representative I was charged the 'convenience' fee. There was NOTHING convenient about it! I was very inconvenienced by not being able to use the web site.
The second: I HAVE AN EMAIL CONFIRMATION FORM THE reservation desk sent on 03/20/06, for the seat assignment for today’s flight 723 from LAX to DTW. Please see the email below. But now, when I tried to print the boarding pass the message on the web site is that there is no seat assignment and that I have to get the boarding pass at the airport! Why the hell did I get the seat confirmation email when you cannot honor that? I reserved seat 6A that is now all of a sudden 'not available' This is the last time that I will use sprit air. A great example of how NOT do conduct the business. And should I mention that I have never received the reply from my first complaint?
The second: I HAVE AN EMAIL CONFIRMATION FORM THE reservation desk sent on 03/20/06, for the seat assignment for today’s flight 723 from LAX to DTW. Please see the email below. But now, when I tried to print the boarding pass the message on the web site is that there is no seat assignment and that I have to get the boarding pass at the airport! Why the hell did I get the seat confirmation email when you cannot honor that? I reserved seat 6A that is now all of a sudden 'not available' This is the last time that I will use sprit air. A great example of how NOT do conduct the business. And should I mention that I have never received the reply from my first complaint?
Ann of Chicopee MA (02/02/06)My son and I traveled on Spirit Airlines on 11/29/2005 to Jamaica. When I got to my destination I discovered they had lost two of my bags, we were dressed for cold weather and the reps did not care they all our clothes were missing. When I got the bags the following day most of the clothes were soaked with a foul smelling liquid and could not be worn. I called their Baggage Claim number and left numerous messages to no avail.
Craig of Rockaway Beach NY (10/18/05)
On October 9, 2005 myself along with my wife and son were flying from Fort Lauderdale, Florida. We were sitting in seats 12d,12e and 12f. My wife is a big and tall woman with pain in both of her knees. About halfway through the flight the person sitting in front of my wife put their seat back. Due to the cramped space in coach the seat was laying on my wifes knees causing her a lot of pain.
My wife being in pain tried to lift the seat off of her legs. At this point a Flight Attendant (Mark),who refused to give his last name,noticed what was going on. He said "Mrs., don't do that". My wife said "but my knees are hurting, what about my knees". The Flight Attendants response was "He has every right to put his seat back". This was said 3 times by each of them back and forth.
The Flight Attendant then threatened to land the plane and have my wife put off. We are a African American family and we were traveling in a party of 8 (7 of which were African American) and when a similar situation took place on our initial flight down to Fort Lauderdale involving a member of our party Mrs Vera who is African American and a white person sitting behind her Mrs Vera was told by one of our Spirit Airlines Flight Attendants that she had to put her seat up.
We were told by someone (who we were told was the head flight attendant) that we could make a complaint when the plane landed. When the plane landed we were aloud to speak to the Captain and tell him what happen. We gave a complaint to a man who came on board the plane when in landed (he said he was a Supervisor and gave his name as Mr Abib). Mr Abib said that our family would be getting a discount on our next flight with Spirit Airlines but he did not give us any follow up information on how to obtain the discount. When I contacted Spirit Airlines a few days later no report had been filed.
On October 9, 2005 myself along with my wife and son were flying from Fort Lauderdale, Florida. We were sitting in seats 12d,12e and 12f. My wife is a big and tall woman with pain in both of her knees. About halfway through the flight the person sitting in front of my wife put their seat back. Due to the cramped space in coach the seat was laying on my wifes knees causing her a lot of pain.
My wife being in pain tried to lift the seat off of her legs. At this point a Flight Attendant (Mark),who refused to give his last name,noticed what was going on. He said "Mrs., don't do that". My wife said "but my knees are hurting, what about my knees". The Flight Attendants response was "He has every right to put his seat back". This was said 3 times by each of them back and forth.
The Flight Attendant then threatened to land the plane and have my wife put off. We are a African American family and we were traveling in a party of 8 (7 of which were African American) and when a similar situation took place on our initial flight down to Fort Lauderdale involving a member of our party Mrs Vera who is African American and a white person sitting behind her Mrs Vera was told by one of our Spirit Airlines Flight Attendants that she had to put her seat up.
We were told by someone (who we were told was the head flight attendant) that we could make a complaint when the plane landed. When the plane landed we were aloud to speak to the Captain and tell him what happen. We gave a complaint to a man who came on board the plane when in landed (he said he was a Supervisor and gave his name as Mr Abib). Mr Abib said that our family would be getting a discount on our next flight with Spirit Airlines but he did not give us any follow up information on how to obtain the discount. When I contacted Spirit Airlines a few days later no report had been filed.
Richard of Arvada CO (08/06/03)
I flew Spirit Airlines because they were the lowest fare from Denver to Tampa. I had to attend a funeral and needed reasonable airfare for a family of seven. Once on the airplanes, I realized why their fares are inexpensive. They fly an old fleet of MD-80 aircraft that are aestetically horrible.
On our return flight, we were supposed to depart Detroit to Denver at 3:50pm but didn't leave until around 7:00pm. People on the ground had no idea what was going on and would tell us every hour they didn't have any information and would update in another hour. During this time, it was raining in Detroit. They apparently left our baggage out in the rain because it was soaked through when we retrieved it in Denver.
Once we finally got airborne, the toilet venting backed up into the cabin creating a horrible stench. All the while, Spirit wanted customers to believe it wasn't their fault for the delay but, rather the weather. The real problem is they have such a limited fleet that they can't reroute you if your plane doesn't come in. Pay the extra to fly a more reputable carrier. I won't fly them again!
I flew Spirit Airlines because they were the lowest fare from Denver to Tampa. I had to attend a funeral and needed reasonable airfare for a family of seven. Once on the airplanes, I realized why their fares are inexpensive. They fly an old fleet of MD-80 aircraft that are aestetically horrible.
On our return flight, we were supposed to depart Detroit to Denver at 3:50pm but didn't leave until around 7:00pm. People on the ground had no idea what was going on and would tell us every hour they didn't have any information and would update in another hour. During this time, it was raining in Detroit. They apparently left our baggage out in the rain because it was soaked through when we retrieved it in Denver.
Once we finally got airborne, the toilet venting backed up into the cabin creating a horrible stench. All the while, Spirit wanted customers to believe it wasn't their fault for the delay but, rather the weather. The real problem is they have such a limited fleet that they can't reroute you if your plane doesn't come in. Pay the extra to fly a more reputable carrier. I won't fly them again!
Donna of Conway SC (01/02/01)
Round trip airfare from MYR to LGA departing 12/19 returning to MYR 1/1/01. 12/19-Four hour delay departing, with 40 minutes wait once arriving. 1/1/01-called several times yesterday morning Spirit 800 #, told that flight was on time for 3:00 PM. Get to airport at 1:30 told flight was 7:30. Then at 7:30 we were told it was 8:40. At 10:20 we were told it was cancelled and to go to baggage to get our bags. Two hours later the baggage finally came out. We had to reschedule on another airline as well as miss two days of work. I want a complete refund on my credit card purchase.
At least 2 days of work missed. My husband is diabetic and he is running out of supplies. There were no employees present to justify the delays. We had to have people pick us and bring us to airports several times. Pilots walking out. Police had to soothe irate passengers. As a school teacher, my students will be missing at least two days of instruction. It is costing us $500 to book another flight on a different airline to get home.
Round trip airfare from MYR to LGA departing 12/19 returning to MYR 1/1/01. 12/19-Four hour delay departing, with 40 minutes wait once arriving. 1/1/01-called several times yesterday morning Spirit 800 #, told that flight was on time for 3:00 PM. Get to airport at 1:30 told flight was 7:30. Then at 7:30 we were told it was 8:40. At 10:20 we were told it was cancelled and to go to baggage to get our bags. Two hours later the baggage finally came out. We had to reschedule on another airline as well as miss two days of work. I want a complete refund on my credit card purchase.
At least 2 days of work missed. My husband is diabetic and he is running out of supplies. There were no employees present to justify the delays. We had to have people pick us and bring us to airports several times. Pilots walking out. Police had to soothe irate passengers. As a school teacher, my students will be missing at least two days of instruction. It is costing us $500 to book another flight on a different airline to get home.
My wife's experience with Dementor - I mean, Spirit - Airlines' sorry excuse for a business:
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